ACKNOWLEDGEMENT
Nguyen Thi Thanh Nga
PART I: OVERVIEW OF THE COMPANY’S ORGANIZATION
1.1. Name and Address of Company
I practiced at Nghe An Tourism Joint-Stock Company – International travel center located at no Bong sen tower 39- Quang Trung Street- Vinh city- Nghe An province.
Abbreviation: Natour
Certificate No: 2900325639
Phone Number: (84-38). 3844692 – (84-38). 3835476
Fax: (84- 38) .3844825 – (84-38) .33843635
Email: ngheantour@.vnn.vn
Website: www.ngheantourism.net
1.2. Mission & Functions of Company
The company was established on July 15, 2005. It was granted a license to operate multiple functions business including: Domestic and international travel, transportation of domestic and international tourists, travel services business, office leasing and finance and purchasing food technology, personal and family belongings, metals, agricultural products.
It was the first company in NgheAn Central and Northern provinces licensed about international travel. During the operation and development of the company, the company’s function is "Travel business is leading mission-critical".
The company organized thousands of tours from Laos – Thailand for tourists to visit Vietnam and vice versa. The company organized many delegations of Ho Chi Minh City - Ha Noi - Thanh Hoa - Ha Tinh - Hai Phong - Nghe An arriving Laos and Thailand.
Up to now, travel operations of company have always been effective in area. The company had good trained tour guides who are young, enthusiastic. They have professional skills. It helps the operation of the company develop. In recent years, travel operations of the company have gained good achievements. Annual revenue reached high growth rate, interest rate accounted for 60% of the market in Nghe An in 2010.
In addition, the company concentrates in improving the quality and effectiveness of other travel services such as hotel, restaurant and commercial business. They are Song Lam Hotel, Bong Sen Hotel and some other Departments.
1.3. Structure of Company
Executive relationship
Supervision relationship
Functional relationship
The Staffs:
General Director: Nguyen Duc Hien.
Chief Personnel officer: Nguyen Tien Thanh.
Director Centre for International Travel: Ta Khac Uyen
Deputy Director of international travel: Phan Dinh Nho.
Business Managers: Hoang Van Truong
Domestic tourism leader : Phan Thi Van Anh
Tourist heads overseas : Dao Van Ngoc
Marketing head : Ho Van Ta
Tour operator: Nguyen Thi Thuy Duong
Sales and Marketing: Tran Thi Huyen Trang
* GLP (Golden Lotus Plus) center:
Director: Dang Thanh Tam.
Domestic tourism leader: Nguyen Van Hien.
Market leader: Nguyen Xuan Tung.
Tour operator: Le Thi Tam
Sale- Marketing: Tran Thi Huyen Trang.
14. Functions in the Company
There are some organizations in the company and each of which has special functions:
+ Executive director board: To administrate all departments’ tasks directly, to be responsible for the development of the company and to issue right policy for the departments.
+ Accounting- Finance Department: To carry out accounting and financial tasks of the Company such as checking the figures about expenses of the company which go with account systems and the state’s accounting policy, report about company’s capital and property use. Making a report about the market, getting information and give out the suitable methods for the leaders
+ Organization- Administration Department: To build up the labor resource of the company. To carry out regulations, salary policy and change labors if necessary. It also takes on stationery tasks in concrete conditions.
+ Business Department: To supply the tourism services within the company’s plan. To be responsible for all the matter related to a tour such as accommodation, meals, entertainment, visa, buying the ticket if necessary….etc.
1.5. Summary of the duties and responsibilities performed by the intern of Company
PART II: PRACTICUM EXPERIENCES
2.1. What I have done
Firstly, in my internship process, I met Mr.Ta Khac Uyen (the director of international travel center) to know more information about the company where I took my internship period. And then I was introduced to Mr. Hoang Van Truong (Business Managers of center) who guided me during my internship time. He guided me to know about how to work of this center. I attended some talks of the staff of the center. I also learnt some specific works in the center, I received the previous contracts of the company to reference, read and studied tourism documents. I wrote presentation about tourist sites Nghe An, Ha Tinh, Da Lat. I was introduced many skills like presentation, public speaking, management skill, etc. I prepared necessary things for my tour: documents, gifts, hats, mineral water bottles.
2.2. New skills acquired and skills improved
2.3. Management techniques observed
2.4. Classroom skills employed
2.5. Problems encountered
I practiced at International Travel center- Nghe An Tourism joint-stock Company. I met many difficulties in my internship period.
First of all, I had lacked of technical term about tourism, as well as information about tourist sites. In fact, I had to use the dictionary and searched on the internet much to become a tour guide and sale- marketing in company. Besides, I also had to study a lot of experience from my boss and other tour guides in this company.
Secondly, I hadn’t many opportunities to work because the time for my internship was short. As we known, to become a good tour guide, sale- marketing or secretary we need a lot of experience
Finally, I had to work in a complex group. It was very difficult for me to understand each department, and employee’s works in the company, a reasonable time for each person in the group.
2.6. Lesson learned
PART III: RECOMMENDATIONS
Moreover, department of foreign languages should invest more in teaching translation and interpreting by creating having more chances for students to practice with the foreigners living in Vinh city. It will help students have good communication environment and be more confident.
PART IV: CONCLUSION
INTERNATIONAL TRAVEL CENTER
INTERNATIONAL TRAVEL CENTER
Add: No, 39 Quang Trung Stret- Vinh City- Nghe An Province
Trung Tâm lữ Hành Quốc Tế
Địa chỉ 39- Quang Trung – Thành Phố Vinh- Tỉnh Nghệ An