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Internship Report Department Of Foreign Languages ACKNOWLEDGEMENT For the completion of this internship, I have been fortunate to receive invaluable contributions from many people First of all, I would like to express sincere thanks to my supervisor, Mrs Nguyen Thi Lan Phuong who has contributed to my success in the internship for her advices and enthusiastic instructions Secondly, I would like to thank all my teachers at the Department of Foreign Language, Vinh University for the helps and guidance that they have given me Thirdly, I owe my gratitude to all staffs in International Travel Center NgheAn Tourism joint-stock Company, where I took my internship for their assists, hospitality, and friendliness In particular, I wish to give my special thanks to Mr Ta Khac Uyen, Mr Truong and Phan Thi Van Anh for their instructions and counsels on my works Finally, this report would not have been possible without my fellows and my family who were always beside me They supported me a lot during this internship Nghe An, April 2014 Nguyen Thi Thanh Nga Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages PART I: OVERVIEW OF THE COMPANY’S ORGANIZATION 1.1 Name and Address of Company I practiced at Nghe An Tourism Joint-Stock Company – International travel center located at no Bong sen tower 39- Quang Trung Street- Vinh city- Nghe An province Abbreviation: Natour Certificate No: 2900325639 Phone Number: (84-38) 3844692 – (84-38) 3835476 Fax: (84- 38) 3844825 – (84-38) 33843635 Email: ngheantour@.vnn.vn Website: www.ngheantourism.net 1.2 Mission & Functions of Company The company was established on July 15, 2005 It was granted a license to operate multiple functions business including: Domestic and international travel, transportation of domestic and international tourists, travel services business, office leasing and finance and purchasing food technology, personal and family belongings, metals, agricultural products It was the first company in NgheAn Central and Northern provinces licensed about international travel During the operation and development of the company, the company’s function is "Travel business is leading mission-critical" The company organized thousands of tours from Laos – Thailand for tourists to visit Vietnam and vice versa The company organized many delegations of Ho Chi Minh City - Ha Noi - Thanh Hoa - Ha Tinh - Hai Phong - Nghe An arriving Laos and Thailand Up to now, travel operations of company have always been effective in area The company had good trained tour guides who are young, enthusiastic They have professional skills It helps the operation of the company develop In recent years, travel operations of the company have gained good achievements Annual revenue reached high growth rate, interest rate accounted for 60% of the market in Nghe An in 2010 Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages In addition, the company concentrates in improving the quality and effectiveness of other travel services such as hotel, restaurant and commercial business They are Song Lam Hotel, Bong Sen Hotel and some other Departments 1.3 Structure of Company Annual general meeting General Assembly Board of Supervisors Executive director board Business Department Bong Sen Hotel Organization– Administrative Department Quang Trung Restaurant Nguyen Thi Thanh Nga- 51B3 Song Lam Hotel Accounting Finance Department Venture Fashion store Wholesale stalls Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages Executive relationship Supervision relationship Functional relationship The Staffs: - General Director: Nguyen Duc Hien - Chief Personnel officer: Nguyen Tien Thanh - Director Centre for International Travel: Ta Khac Uyen - Deputy Director of international travel: Phan Dinh Nho - Business Managers: Hoang Van Truong - Domestic tourism leader : Phan Thi Van Anh - Tourist heads overseas : Dao Van Ngoc - Marketing head : Ho Van Ta - Tour operator: Nguyen Thi Thuy Duong - Sales and Marketing: Tran Thi Huyen Trang * GLP (Golden Lotus Plus) center: - Director: Dang Thanh Tam - Domestic tourism leader: Nguyen Van Hien - Market leader: Nguyen Xuan Tung - Tour operator: Le Thi Tam - Sale- Marketing: Tran Thi Huyen Trang 14 Functions in the Company There are some organizations in the company and each of which has special functions: Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages + Executive director board: To administrate all departments’ tasks directly, to be responsible for the development of the company and to issue right policy for the departments + Accounting- Finance Department: To carry out accounting and financial tasks of the Company such as checking the figures about expenses of the company which go with account systems and the state’s accounting policy, report about company’s capital and property use Making a report about the market, getting information and give out the suitable methods for the leaders + Organization- Administration Department: To build up the labor resource of the company To carry out regulations, salary policy and change labors if necessary It also takes on stationery tasks in concrete conditions + Business Department: To supply the tourism services within the company’s plan To be responsible for all the matter related to a tour such as accommodation, meals, entertainment, visa, buying the ticket if necessary….etc 1.5 Summary of the duties and responsibilities performed by the intern of Company It was my honor to take my internship at Nghe An Tourism Joint-Stock Company I practiced at Travelling Group My duty at market segments was a Tour Guide, Sale- Marketing and Secrectary I received and recorded information of customers, shared specific information such as: name, age, address, tours, and price and investigated customer ideas about the quality of the tour Sometimes, I was notified to accompany the delegation in some short tours in a few days to learn more about business travel and tour guide Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report PART II: Department Of Foreign Languages PRACTICUM EXPERIENCES 2.1 What I have done I took my internship at International Travel Center - Nghe An Tourism Company from February 17th, 2014 to April 14th, 2014 After two months practicing, I got many valuable experiences to complete the report and use it in future Firstly, in my internship process, I met Mr.Ta Khac Uyen (the director of international travel center) to know more information about the company where I took my internship period And then I was introduced to Mr Hoang Van Truong (Business Managers of center) who guided me during my internship time He guided me to know about how to work of this center I attended some talks of the staff of the center I also learnt some specific works in the center, I received the previous contracts of the company to reference, read and studied tourism documents I wrote presentation about tourist sites Nghe An, Ha Tinh, Da Lat I was introduced many skills like presentation, public speaking, management skill, etc I prepared necessary things for my tour: documents, gifts, hats, mineral water bottles I worked as a tour guide I joined in some tours such as “Thanh Chuong – Quang Binh- Quang Tri- Thanh Chuong”, “Vinh – Tran Temple – Hung Temple – Vinh” Day Thanh Chuong – Quang Tri +At 6:00 The Tour guide and driver picked 70 members of Agribank of Thanh Chuong district up at Thanh Chuong and start a trip to Quang Binh, Quang Tri province Firstly, we went to Uncle Giap tomb at “Vung Chua- Đao Yen” and had lunch at Huong Giang restaurant in Dong Hoi -Quang Binh +1.30 pm I took tourists to the ancient citadel of Quang Tri where occurred the battle of 81 days and nights of Quang Triʹs army to protect it + 6.00 pm I took delegation to visit Dong Ha market to buy products which were made in Thailand +7.00 pm, we came back Medely hotel- Dong Ha, had dinner, checked in and rest Day Quang Tri- Quang Binh – Thanh Chuong Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages +7:30 am, we visited Truong Son cemetery, insensed to memorize heroic martyrs who sacrificed everywhere Truong Son road to protect country in general and to protect Quang Tri in specific in during the war against America +11.00am, had lunch at Thao Nguyen restaurant at Phong Nha – Ke Bang + In the afternoon, we visited Phong Nha cave, sightseeing, and took photos + 5:30pm, we came back to Thanh Chuong + 10.00pm, I said goodbye tourists and we ended the trip Vinh – Tran Temple – Hung Temple – Vinh Day 1: Vinh – Tran Temple + At 6.00 am: The guide picked visitors up at Vinh + At 7.00 am: We had breakfast at Muong Thanh Hotel in Dien Chau District and started to Nam Dinh + At 12.30 am: we had lunch at Hoang Mai Restaurant in Ninh Binh City And then we went to Nam Dinh to visit Tran Temple + At 14.30 pm: We went to Hung Temple + At 18.30 pm: We arrived at Green Hotel in Viet Tri City, Phu Tho province, checked in and rested Then we had dinner at hotel’s restaurant Visitors visited freely o Day 2: Hung Temple – Vinh + At 7.00 am: we checked out and had breakfast at Green hotel’s restaurant + At 8.00 am: Went to Hung Temple + At 11.45 am: we had lunch at Minh Trong restaurant After that we returned to Vinh – Nghe An + At 7.00 pm: we had dinner in Nghia Dan District + At 10.00 pm: I broke up tourists and ended tour Working as a tour guide in the company, I set the stage and mood for the whole tour It is the first and lasting impression the tourists will have of you I learnt Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages to greet the tourists, attitude was friendly, sociable, willing to help the visitors, knew the way how to introduce myself, my company, my tour (giving itinerary, setting meeting point) answered many questions from visitors I also learnt that a good tour guide should be able to make their tourists feel safe, comfortable and interested right away Tourists with a good tour guide should have a clear idea of what they are going to seen on their tours and understand the itinerary In addition, I worked as a saler- marketing To become a marketing is not very easy as I had thought before I had to read and study a lot of documents which are related to tourism, business and marketing, I found customer’s demands carefully and wrote down all necessary information such as names, ages and the places where they want to travel, time, price, a number of customers, etc I read and studied a lot of tourist attractions not only in Vietname but also in Lao, Thailand, Cambodia and others places to give out good advices to customers, they can choose the best destinations where are suitable for their time, money, and their demands Beside I also practiced lots of communication skills to have good conversation and relationship with customers, to persuade them to go to my company I went to many places in Ha Tinh province for example Can loc high school, Xuan Dieu high shool, Oceanbank, Hatico Group, etc to introduce the company and to sign tourism contracts Moreover, I found information about tourism marketing, and competitive companies in Vinh and Ha Tinh province I also signed car renting contracts in Huong Huong Son and Can Loc district in Ha Tinh Besides, I worked as a secretary in the company Secretary practice is not simple The first, the duty of a secretary may include answering customers’ inquiries about the company and its products or services, sorting and handing out mails, a switchboard, setting appointments, filing, keyboarding entry and performing Besider I also did variety of other office tasks, such as receiving, relaying telephone messages and faxing messages, picking up and delivering the mail, opening and dating stamp of all general correspondence, maintaining the general filing system and filing all correspondence And one of the most important works of secretary was assisting in the planning and preparation of meetings, conferences and conference telephone calls Sometimes, I also performed bookkeeping or cashiering duties Some, but not all, offices may expect the secretary to serve coffee or tea to guests, and to keep lobbying area tidy Moreover, I translated some documents which were related to company to upload on website to introduce to customers about the International Travel center – Nghe An tourism join- stock company, translated tourism documents about tourist Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages sites in Viet Nam such as Nghe An, Hue, Da Lat tourism for foreigner tourists to know more about tourism, culture, custom, etc in Viet Nam They came to Viet Nam more and more I also translated a presentation about Lao tourism- travelling the land of million elephants (see appendix) for Vietnamese tourists understand more Laos As a secretary, I also translated many tour programmes including domestic and outbound tours for instance “Thanh Chuong- Quang Binh- Quang tri- Thanh Chuong”, “Vinh- Nha Trang- Da Lat- Vinh”, “Vinh- Vientience- Vinh” (see appendix), translated car renting contracts, tourism contracts, and other documents Furthermore, with this job, I learnt new technical terms in tourism, improved translating skills I could be better contacting with everybody Consequently, in order to give satisfaction to fastidious customers, I must be patient and harmonized I have to sympathize and listen to all requests from visitors They are nice, courteous, and polite so my job is favor and safety My mistake service mistakes were always been sympathized by them In summary, this is a job which requires neat appearance, good sense of humor and clear speaking voice Especially, I must patiently investigate, has specific knowledge and be able to communicate well Maybe these are reasons which make me change my thoughts and bad habits Hence, I loved this job It gave me a patient virtue and professionally working style 2.2 New skills acquired and skills improved I improved many my skills in my internship process at International Travel Center - Nghe An Touris skill It is undeniable that communication skill is indispensable elements for all fields This factor is very important to everyone in general and tour guides, sale –marketing in specific This shows how to carry out smooth transactio m Joint- Stock Company First of all, I improved communication ns and travel guides how to introduce about the company, tours as I worked as a tour guide tour guide Communication skill was very necessary for me in contacting with the customers Furthermore, I improved business skill I was guided some works by Mr Uyen and Mr Truong When I met customers to introduce about the company and to sign contracts, I had to notice my appearances and gestures I had some difficulties at the beginning because it was the first time I did these works But I gradually became confident and achieved success Besides, I improved public speaking skill due to the fact that during my internship time, I talked to many people: tourists, customers I stood in front of Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages many tourists to present information about tourism when I guided tours So I had to adjust my strong voice, have good intonation and gesture In addition, I improved my translation skill I translated some tour programmes including domestic tours: Vinh – Pu Mat national park; Thanh Chuong – Quang Binh – Quang Tri – Thanh Chuong and international tours: VinhVientience- Vinh I also improved my vocabulary through translating them Translation in tourism field is not easy It is complicated progress which involves many steps Therefore, I also learnt the steps of translation Steps in translation are establishing project, exegesis, transfer and initial draft, consultation, final draft Besides, I also improved calculating skills This is an essential element It is very useful for me When I went to market or guided tours, I had to design many tour programmes which suitable for tourists̓ demand, time, money So one of the most necessary things to become a sale – marketing is rapid and accurate calculating I can count money for renting car, meals, hotels, etc In addition, I studied dealing with problems with skills that might happen During most tours, there will be some problems No tour can be ever perfect Many times, problems are from the causes beyond control of the tour guide Sometimes it is because of the tourists However many problems can be avoided such as loosing and fail to follow schedule or to know what I should when lost way, miss time One of the most important things of tour guides and sale marketing is clever and intelligent A good tour guide should be able to see a problem coming before it actually happens A good tour guide should be able to avoid many smaller problems or deal with them so that most tourists not even known there was a problem If there is big problem, a good tour guide always inform there tourists of what is happening A good tour guide is a good listener, taking the advices and comments of the tourists and choosing the best solution Besides, I learnt group management skill The safe of my tourists was my responsibilities To avoid any problems and to make sure that everybody enjoyed themselves I must control my group This means making sure that everybody could see and hear properly and that everybody felt comfortable and safe I reviewed safety issues such as crossing streets, personal belongings, etc, used the “umbrella method” to lead the group, headed count to make sure you have all your group members Position myself so that you did not block the tourists’ view I realized that a good tour guide should be well positioned He should also be fast when walking in front of all times when leading the group and at the back at all times helping everybody cross the street Tourists should be feel safe and be able to see and understand everything the tour guide was saying Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages you want to be an experienced tour guide, you should create many opportunities to demonstrate my capabilities To become a tour guide is not easy You should adjust to your work much, often get away from home, especially you usually work on holidays and special days Moreover, I knew how to become a good Sale- marketing To become a successful marketing, the first step, you have to have information finding skill to develop your market (understanding about general market, your customer’s demand, others competitive companies in the market) The second step, you have good communication to build good relationship with customers And one of the most important things of sale- marketing is convincing skill You have to convince the customers to come to your company Besides, Becoming a professional tour guide and good marketing, you had to have a lot of important factors The first thing is passion, have a good voice, proficiency in foreign languages The second thing is hard working, non-stop studying and always getting along with everyone The third thing is to be intelligent, quick and clever to deal with some problems which may happen during you tour Beside knowledge and skills as mentioned above, you need to have good health You have to go to many places with different weather If you not have a good heath, you will not be able to continue your work Finally, I had many experiences about the side in tourism You should have many new words in all fields Moreover, you should take care of yourself to ensure having a good health It will help you finish your work well Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages PART III: RECOMMENDATIONS I am very happy and proud to be a student of the Department of Foreign Languages - Vinh University I am quite lucky to take my internship in International Travel center- Nghe An Tourism Joint- Stock Company After my internship period, I would like to make some recommendations Firstly Teaching staffs in the department are experienced teachers who have effective teaching methods, and are in favour of the majority of students I have learned so many useful things from teachers However, with the later course, as conditions grow more social, teaching methods for students should also look more into realistic Besides, Vinh University should link with more companies in which have good conditional for students to take their internship, to study effectively and have opinion to show their capabilities Moreover, department of foreign languages should invest more in teaching translation and interpreting by creating having more chances for students to practice with the foreigners living in Vinh city It will help students have good communication environment and be more confident Finally, the internship students should be more confident in their works and Internship students should like official workers in that companies Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages PART IV: CONCLUSION In my internship process at International Travel Center – Nghe An Tourism Joint- Stock Company, I learned many useful things that I had ever known before It was considered the most meaningful time period for me First of all, I learned how to talk and work with customers through guidance of travel and marketing I had to have different behaviors to work effectively Secondly, I learned how to work as a professional Tour Guide, good SaleMarketing and Secretary I knew that it wasn’t easy to reach this but I believed that my passion and non- stop studying will bring me successes in the future Thirdly, a tour guide is the person who travels with tourists for a period time, takes all the responsibilities to organize the tour and arranges other activities such as check- in, check-out, meals, giving commentary, and dealing with problems that may have, a tour guide have to provide assistance, information, cultural, historical about religious, historical sites, and at venues of other significant interest Fourthly, I knew how to choose and use suitable and formal language to introduce tourist sites to visitors Voice projection - failure to understand or hear the tour guide is the main reason that tour group break up and drift away from their tour guide Not only visitors need to hear me but they must also understand what I am saying I learnt that a tour guide had to stand with correct position, talk loudly enough so that everybody can hear, talk clearly enough so that everyone can understand, use various my voices Moreover a good tour guide should be able to control their voice so that everybody can hear them even if you are in a pagoda cannot talk loudly, use various my voice so that the commentary captures the attention and interest of their tourists Fifthly, I improved many my skills such as communication, presentation, convincing, counting skill etc, especially I became more intelligent, active, sociable and more mature I broadened my relationship, understood more about tourism, politics, culture, society, etc Sixthly, I had some practical working experiences under guidance of an experienced director of international travel center and good tour guides and knew how to be successful in translation and interpreting As for a translator is not only good at foreign languages but also has skillful in using the mother tongue to translate Avoiding translating word by word, the sentences should be shorten to get the final smoothly result How to apply accumulated experiences is also one of necessary requirements for better translations Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages Moreover, translators need to evaluate the original documents then arrange to translate Before translating, the translators should move their eyes to get the content of documents After that go into the details of the structure in each sentence, each word A professional translator needs to have an objective attitude to convey the original contents It is very important The translations must be exactly to the initial documents, whether they are interesting or not Finally, lectures, experiences and advices from Teachers in university were useful for me I applied them much in my internship process and ues it in the future In conclusion, this internship process was very useful for me It helped me to understand more about tourism and tour guide, sale-marketing and secretary s’ works and to improve translation and interpreting skills Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages APPENDIX Tour program NGHEAN TOURISM JOINT- STOCK COMPANY INTERNATIONAL TRAVEL CENTER Address: No 39 – Quang Trung Stress– Vinh city – Nghe An provice Phone number: 038.3.844.692 – 3.835.476 Fax: 0383.843.635 Email: ngheantour@hn.vnn.vn website: ngheantourism.net Travel programe 2014 Time: 5days/ nights Transportaion: Vietjest air DAY THE TRIP SERVICE DAY vinh – DA LAT Have lunch and dinner 6h30am Car and Tour guide of NA – TOUR – Nghe An tourism joint- stock company pick delegation up in Vinh and start the trip to Vinh airport , Vietjest air take tourists to Da Lat at 05am – arrive in Da Lat at 9.35am The tour guide takes you to the central of the city, have lunch at restaurant Check in and rest In the afternoon: visiting Truc Tam Zenmonastry and Da Lat Flower Park with thousands of colourful ,the tourists can see a lot of flowers everywhere- on the stresses, windowns, houses … visting and taking photos at Xuan Huong Lake Nguyen Thi Thanh Nga- 51B3 Truc Tam Zenmonastry Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages In the everning, The tourists can go freely in fog city at night DAY DA LAT –NHA TRANG Have breakfast, lunch and dinner After having breakfast, 7.00 am, the tourists start to Nha Trang Beach At 12.00, the delegation have lunch at restaurant along the right way in the afternoon, coming to Nha Trang , check in and rest, Tourists visit Vinpearl land– A beautiful Island where was held Miss contest in 2006, miss VietNam and remarkable cutural events in VietNam The tourists have opportunity to enjoy delicious foods and sightseeing beautiful landscape in Nha Trang Beach in the height of VinPearl Land Carbin –the longest ones over the world Resting in Nha Trang DAY Nha Trang Bay VISITING NHA TRANG – DA LAT Have breakfast, lunch and dinner After having breakfast, 7h00 am, tourists start to Thap Ba Ponagar And then come to Long Son pagoda – is the oldest ones in Nha Trang city, buy souvenirs at Dam market or swim at Thap Ba swimming pool etc Having lunch at restaurant In the afternoon, Car and tour guide will take you to Da Lat city, check in, have lunch and rest there After having dinner the tourists can enjoin Can wine and take part in the space of gong culture in the central highlands Resting in Da Lat city DAY TRAVELLING DA LAT Nguyen Thi Thanh Nga- 51B3 Tri Nguyen Acquarium Have breakfast, lunch and dinner Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages In the afternoon, after having dinner, Driver and tour guide take you to the Valley of Love- is the one of the most romantic spots in Da Lat, visit Bao Dai’s summer Palace- located in Trieu Viet Vuong stress, was built in 1933 – was made of three imperial buildings with the part called Dinh III being the best known and most visited The tourists can visting Datalan wartefall – is an adventurous place, the landscape is very beautiful and spectacular Having lunch at restaurant The Valley of Love In the afternoon, the tourists visit to golden ValleyTourists visit the space of garden with poetic names such as: “Quite Garden”, Do Quyen waterfall…etc after finishing visit , the tourists come back to hospital ,check in and rest Having dinner at restaurant In the everning, the tourists go shopping freely at Da Lat night market Day DA LAT – VINH Have breakfast 6.00 am, Having breakfast, Checking out Driver and Tour guide take the tourists to Lien Khuong airport – Da Lat at 10.00am, Getting on the plane (Vietjest air) 11.45am, coming back to vinh Saying goodbye tourists The space of Gong Culture in the Central Highlands End of the tour! Seeing you again Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages Package prize for one tourist 7.000.000.VND/ pER INCLUDING: - The car has air- conditioner- new branch - Staying in or star hotels, central of the city, (double room - guests/ room) - Meals acoring to the program: (230.000vnd/ person/ day) -Travel ticket at sites (one time) - package ticket - entering gate tickets, taking part in activities in VinperLand.500.000vnd/ per - Tour guide serves the whole trip -Mineral Warter (a bolt / guest / day) -Travel insurance (15.000.000vnd/ per/ in an accident) - Air ticket Vinh – Da Lat – Vinh (Vietjest) NOTE: The Chirldren from to3 years old: free (eat + stay with their parents) The Chirldren from to years old: couting a half (eat and stay on their own) 10 years old and more than: couting like a dult Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages Ngh an tourism joint- stock company INTERNATIONAL TRAVEL CENTER Add: No, 39 Quang Trung Stret- Vinh City- Nghe An Province Tel: + (84 38) 3844 692 -3835476 Fax: +(84 38).3843 635 Email: ngheantour@ hn.vnn.vn Website: ngheantourism.net WELCOME TO LAO! Laos is a country yet untouched by the modern demands, the life is quite speaceful Its beauty lies in the Lao people, century-old traditions and heritage, and its lush, pristine landscape The Peoples’ Democratic Republic of Laos is located in the center of Indochina, borders with China to the North 416 kilometers, Thailand to the West 1,835 kilometers, Cambodia to the South 492 kilometers and Vietnam to the East 1,957 kilometers With a total area of 236,800 square kilometers, around 70% of Laos is mountainous, reaching a maximum elevation of 2,820 meters in Xieng Khouang Province The landscapes of northern Laos and the regions adjacent to Vietnam, in particular, are dominated by rough mountains The Mekong River is the main geographical feature in the west and, in fact, forms a natural border with Thailand in some areas The Mekong flows through Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages nearly 1,900 kilometers of Lao territory and shapes much of the lifestyle of the people of Laos In the South the Mekong reaches a breadth of 20 kilometers, creating an area with thousands of islands Most of the year is hot and humid Laos has a tropical climate with two distinct seasons The rainy season is from the beginning of May to the end of September, and the dry season is from October to April The yearly everage temperature is about 28 degrees Celsius, rising to a maximum of 38 degrees Celsius from April to May Lao people are frank, open and friendly, and they are a strongly developed sense of courtesy and respect Everyone who adheres to the latter will receive a warm welcome - The best time to visit Laos is between November and April - The hot season from March to May is very dry and certain river trips are not possible Clothing During the hot season, January to April, bring light clothes in cotton and linen, sunglasses and a hat Sunscreen and bug repellant is also recommended From November to December, the cold season, it is a good idea to bring warm clothing such as coats and jackets for the morning and evening, and even more so if you are visiting the mountainous regions of the North From May to October, during the rainy season, it is best to have waterproof clothoes It is best to wear easily removable shoes or sandals when visiting the te\mples Vientiane- Vientiane is the capital and largest city of Laos, situated on the Mekong River near the border with Thailand Vientiane became the capital in 1563 Vientiane was the administrative capital during French rule and, due to economic growth in recent times, is now the economic centre of Laos In the old part of Vientiane city, an attractive and interesting settlement is situated along the Mekong River where the ancient temples, museums, monuments and parks are all located just a short distance apart The cosmopolitan capital of Laos- Vientiane- has galleries, boutiques, theatres, nightclubs and internet cafe, making it a major attraction for visitors from all around the globe Although the city is small, it has a great variety of restaurant serving both Lao and foreign cuisine Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages 2.1 Vientiane- Vientiane is the capital and largest city of Laos, situated on 1563 the Mekong River near the border with Thailand Vientiane became the capital in Vientiane was the administrative capital during French rule and, due to economic growth in recent times, is now the economic centre of Laos In the old part of Vientiane city, an attractive and interesting settlement is situated along the Mekong River where the ancient temples, museums, monuments and parks are all located just a short distance apart The cosmopolitan capital of Laos- Vientiane- has galleries, boutiques, theatres, nightclubs and internet cafe, making it a major attraction for visitors from all around the globe Although the city is small, it has a great variety of restaurant serving both Lao and foreign cuisine Luang Prabang has both natural and historical sites The natural tourism sites are the Kuang Si Falls, Tat Sae Waterfalls and Pak Ou Caves, located in the center of the town has broad views of the town and river systems, and is a popular place to watch the sun setting over the Mekong River At the end of the main street of Luang Prabang is a night market where stalls sell shirts, bracelets and other souvenirs The Haw Kham Royal Palace Museum and the Wat Xieng Thong temples are the most well known historical sites The town, particularly the main street is dotted with many smaller wats such as Wat Hosian Voravihane Every morning at sunrise, monks walk in a procession through the streets accepting alms offered by local residents, an event popular with tourists but subject to some controversy surrounding tourist etiquette.[4] Mountain biking is quite common, with people often biking around the town or to the waterfalls for the day Mekong river moss, served fried, is one of area's specialty foods and is served at many local eateries Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages CÔNG TY CỔ PHẦN DU LỊCH NGHỆ AN Trung Tâm lữ Hành Quốc Tế Địa 39- Quang Trung – Thành Phố Vinh- Tỉnh Nghệ An Điện thoại : + (84 38) 3844 692 -3835476 Email: ngheantour@ hn.vnn.vn Fax: +(84 38).3843 635 Website: ngheantourism.net Chào mừng bạn đến với đất nước Lào Lào quốc gia chưa bị ảnh hưởng nhu cầu đại hoá, sống bình n Vẻ đẹp thể người dân Lào, di sản văn hoá truyền thống qua nhiều kỷ nay, vẻ đẹp cịn thể rỏ nhiều phong cảnh xanh tươi hoang sơ Nước Cộng hòa Dân chủ Nhân dân Lào nằm trung tâm Đơng Dương, cách Trung Quốc 416 km phía Bắc, Phía tây cách Thái lan 1,835km, phía nam cách Campuchia 492 km phía Đơng giáp với Vietnam khoảng 1957 km Với tổng diện tích 236.800 km vng, khoảng 70% địa hình Lào miền núi Các cảnh quan miền bắc Lào khu vực tiếp giáp với Việt Nam, đặc biệt, bị chi phối dãy núi cao Sông Mekong dấu mốc địa quan trọng phía tây nước Lao, đả tạo nên biên giới tự nhiên với Thái Lan số vùng Sông Mekong chảy qua gần 1.900 số lãnh thổ Lào Dịng sơng củng có ảnh hưởng lớn đến phong cách sống người dân Lào Ở miền Nam sơng Mekong có chiều rộng 20 km, tạo khu vực với hàng ngàn đảo Ở Lao hầu hết nóng ẩm quanh năm Lào có khí hậu nhiệt đới gió mùa với hai mùa rõ rệt Mùa mưa từ đầu tháng năm đến cuối tháng Chín, mùa khơ từ tháng Mười đến tháng Tư Nhiệt độ trung bình hàng năm khoảng 28 độ C, tăng đến tối đa 38 độ C thángTư tới tháng Năm Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages Tại Vienchan nhiệt độ tối thiểu 19 độ C mong đợi tháng Giêng Ở miền núi, nhiên, nhiệt độ giảm xuống thấp 14-15 độ C tháng mùa đông, đêm lạnh, dễ dàng đạt đến điểm đóng băng Người lào thẳng thắn, cởi mở thân thiện, họ lịch tôn trọng người khác Tất người tới nhận chào đón cách nồng nhiệt - Thời gian tốt để tham quan du lịch Lào tháng mười tháng tư - Mùa nóng từ tháng Ba đến tháng năm khô chuyến sônglà thược Quần áo Trong mùa nóng, tháng đến tháng tư, mang theo quần áo nhẹ, vải lanh, kính mát mũ năm dài Kem chống nắng kem chống côn trùng Từ tháng mười tháng mười hai, mùa lạnh, tốt bạn nên mang quần áo ấm áo len áo khoác cho buổi sáng buổi tối, chí nhiều bạn đến khu vực miền núi phía Bắc Từ tháng năm đến tháng mười, mùa mưa, tốt mang quần áo không thấm nước Cách tốt mang giày dễ dàng tháo rời dép quý khách đến thăm đền Một địa điểm thu hút ối với du khách Vienchan Vienchan thủ củng thành phố lớn Lào, nằm bên bờ sông Mekong gần với đất nước Thai Lan Vienchan trở thành thành phố vào năm 1563.Vienchan trung tâm trị từ thời pháp thuộc, đả trở thành trung tâm kinh tế phát triển Lào Thành phố Vienchan khu vực hấp dẫn, thú vị nằm dọc theo bờ sông Mekong nơi có ngơi đèn cổ, viện bảo tàng, di tích cơng viên Thủ Lao- Vienchan nơi có phịng trưng bày, cửa hàng, nhà hát, câu lạc đêm, café, nhiều hoạt thu hút du khách toàn giới tới Mặc dù Vienchan thành phố cịn nhỏ có nhiều nhà hàng nhiều loại ẩm thực phục vụ cho du khách nước nước ngồi Luang Prabang có nhiều di tích lịch sử Những địa điểm du lịch tự nhiên thác Kuang Si , Tat Sae Thác nước hang động Pak Ou Nằm trung tâm thị trấn cóthẻ nhìn tồn thị trấn hệ thống sơng ngịi, nơi tuyệt vời để xem mặt trời lặn sông Cửu Long Ở cuối đường Luang Prabang chợ đêm, nơi quầy hàng bán đầy đủ loại áo sơ mi, vòng đeo tay quà lưu niệm khác Bảo tàng Cung điện Hoàng gia Haw Kham đền Wat Xieng Thong di tích lịch sử tiếng Ở thị trấn, đặc biệt đường phố rải rác với nhiều chùa Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages nhỏ Wat Hosian Voravihane Mỗi sáng vào lúc mặt trời mọc, tu sĩ diễu hành qua đường phố nhận quà từ người dân địa phương, kiện phổ biến Xe đạp núi phổ biến, Mọi người thường xuyên xe đạp xung quanh thị trấn quanh thác nước ngày Rêu sông mekong loại thực phẩm đặc sản khu vực phục vụ nhiều quán ăn địa phương Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong Internship Report Department Of Foreign Languages TABLE OF CONTENTS ACKNOWLEDGEMENT PART I: OVERVIEW OF THE COMPANY’S ORGANIZATION 1.1 Name and Address of Company .2 1.2 Mission & Functions of Company 1.3 Structure of Company .3 14 Functions in the Company 1.5 Summary of the duties and responsibilities performed by the intern of Company PART II: PRACTICUM EXPERIENCES .6 2.1 What I have done 2.2 New skills acquired and skills improved 2.3 Management techniques observed 11 2.4 Classroom skills employed .11 2.5 Problems encountered .12 2.6 Lesson learned 12 PART III: RECOMMENDATIONS 14 PART IV: CONCLUSION 15 Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen Thi Lan Phuong ... người thường xuyên xe đạp xung quanh thị trấn quanh thác nước ngày Rêu sông mekong loại thực phẩm đặc sản khu vực phục vụ nhiều quán ăn địa phương Nguyen Thi Thanh Nga- 51B3 Supervisor: Nguyen... lạnh, tốt bạn nên mang quần áo ấm áo len áo khoác cho buổi sáng buổi tối, chí nhiều bạn đến khu vực miền núi phía Bắc Từ tháng năm đến tháng mười, mùa mưa, tốt mang quần áo không thấm nước Cách tốt. .. tour guide I joined in some tours such as “Thanh Chuong – Quang Binh- Quang Tri- Thanh Chuong”, “Vinh – Tran Temple – Hung Temple – Vinh” Day Thanh Chuong – Quang Tri +At 6:00 The Tour guide
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