dat nuoc hoc communication style

The Thais are generally considered happy and smiling people, and displays of affection, or even anger, are acceptable among close friends or from seniors to juniors, but open displays of[r]

HELLO, EVERYBODY… HI, … HI, … HI, … Y, OCTOBER 31 th, 2009 HI, … The English word “communicate” comes from the Latin word ‘communicate’, It means ‘to give’ or ‘ to share’ Comminition is the transmission of an idea of feeling so that the sender and receiver share the same understanding Communication is not a mysterious process It takes place when the ideas from your mind are transferred to another’s and arrive, intact, complete and coherent Communication is the act of sending and receiving messages Style is how we behave So communication style is how we behave when we are sending and receiving messages Communication Style Assertive Communication Styles Nonverbal Behavior Description Pushing hard without attacking; permits others to influence outcome; expressive and selfenhancing without intruding on others Pattern Good eye contact; Comfortable but firm posture; Strong, steady and audible voice; Facial expressions matched to message; Appropriately serious tone; Selective interruptions to ensure understanding Verbal Behavior Pattern Direct and unambiguous language; No attributions or evaluations of others’ behavior; Use of “I” statements and cooperative “we” statements Communication Styles (continued) Communication Style Aggressive Nonverbal Behavior Description Taking advantage of others; Expressive and selfenhancing at others’ expense Pattern Glaring eye contact; Moving or leaning too close; Threatening gestures (pointing finger; clenched fist); Loud Voice; Frequent interruptions Verbal Behavior Pattern Swear words and abusive language; Attributions and evaluations of others’ behavior; Sexist or racists terms; Explicit threats or putdowns FRANCE THAILAND CONTENT Greeting Conversation Personal Space Body Language Gesture Display Affection Gift Giving Taboos • The basic French greeting is bonjour, which can mean hello, good morning, or good afternoon When greeting someone in the evening (beginning around 6pm), say bonsoir • Whether they’ve been to Thailand before or not, most people will be familiar with the traditional Thai form of greeting,the wai • Humour is a good way to create a relaxed atmosphere; therefore, you can joke around as much as you usually would Even if you might not be understood, your audience will still laugh; in fact, you should expect that people will return the joke • Humour: Thai people are fun loving in nature They love having fun and poking fun at one another They also love good jokes as long as they don’t offend or embarrass Their humour is often related to events, situations, ineptitude of some people or groups of people • French not put emphasis on “personal space” Be prepared to be stood close too and possibly touched • The French will usually elbow their way through crowds or cut in line to get to where they need to be • In Thailand, and Asia in general, our concept of personal space is about 1-2 feet • Native Thai would be about half a step away • Thai people prefer standing at least an arms lengths or more from one another When conversing with friends and close acquaintances this distance is a bit shorter • They see open space as meaningless and standing too far when having a conversation as simply impolite • Amongst friends of the same sex, there is some touching during conversation No hugging, back-slapping, and that sort of thing • There is almost no touching between men and women while conversing Even couples keep space between themselves in public • Alternatively, refusing to make any eye contact is one way of looking down another person, especially when that person is a waiter or a salesman • Eye contact should be maintained among friends, acquaintances, or even strangers, while talking, otherwise it may be construed as being insincere or having something to hide However, in Thai society, speaking to those in revered positions or occupying very high ranks, it is quite common to see the subordinates bowing head during the conversation and having just occasional eye contact This is a show of respect, not hiding guilt Eye contact • Making eye contact means equality in France It is considered too personal for use with strangers, and it will be construed as a request for relationship if you look directly into a stranger’s eyes on the street or in a café Friendly gestures involving strangers or associates require brief eye contact • People tend to favor direct eye contact over indirect when speaking with peers • People may use indirect eye contact when speaking with their elders or superiors as a sign of respect and deference SHAKE HANDS • The French shake hands when meeting someone for the first time, especially in the business world Friends and business associates shake hands every time they see one another when greeting or departing • They also shake when leaving a room and is considered impolite if you not so The handshake is quick and light no pumping up and down or iron grips • Thais don’t normally shake hands when they greet one another, but instead press the palms together posture • The French are very controlled with their body while walking their chest remains straight, their hips horizontal, their shoulders don’t move and their arms are close to their body • The scated position is by far the most common posture for a Buddha image in thailand • Palms pressed together in front of the chest “wai” can indicate greeting farewell , thanking, apologing or respecting • The higher the hands are held in relation to the face and the lower the bow, the more respect the giver a the “ wai” is showing • in Thailand, Wai is not just a gesture to greet people, it is also a sign of respect It is a gesture that is used to demonstrate the importance of Thai values and attitudes Some believe that is one of the most important social customs of Thailand France • Form a circle with your thumb and forefinger and place it over your nose It means that person is drunk • Form a circle with your thumb and forefinger (the OK sign) The number zero or the concept of something being "worthless" • Playing an imaginary flute It mens that Someone is talking to much and is becoming annoying When driving, raise your hand in the air, fingers up, and rotate your hand back and forth You are unhappy with the other person's driving Ok gesture • The ok sign is given to mean every think is ok, well or good • it is also considered an insult • The ok sign indicates good deeds or success The thumbs up sign • This sign in france • This sign is consider means that something rude in thailand is good or that you approve FEET Curled finger • Telling s.o to come to you by curling your index finger is acceptable in france • This gesture is considered rude in thailand Stop sign STOP SIGN • Raising your hand up means stop in france • This gesture is used when asking for permission to speak Hands on hips • Putting your hand on your hips conveys an open ang confident posture in france • This is considered as a sign of arrogance Holding hands • It is considered normal for men to hold hand • Normal for men to kiss eather on the check on the lips display Display effetion FRANCE THAILAND • When displaying affection through hugging they embrace the other person with full hug complete with touching the other person • In Thailand shouting and shows of annoyance are entirely frowned upon, whatever the situation There may be times when you face frustrations, so quietly a calmly • Young people often engage in public displays of affection You will likely see "love birds" (young couples) laying down in the many parks or embracing in the movie theatre • Public displays of emotions are quite acceptable among close friends, but are not common with strangers or acquaintances The Thais are generally considered happy and smiling people, and displays of affection, or even anger, are acceptable among close friends or from seniors to juniors, but open displays of any emotions are not their prominent trait • If invited Gifts are not usually exchanged at a first meeting • to a Thai person’s house, it is appropriate to bring flowers (marigolds and carnations mean death), chocolates, or fruit • Gifts are not to be opened when they are received • Gift giving in Thailand is Westernized with less formality than elsewhere in Asia • Bring a small gift for anyone who works for you regularly Items such as books, special food items and pens are appropriate Give a gift with your right hand and receive a gift with your right hand You should also offer a wai • Do not open a gift you've been given unless invited to so Thais generally not open a gift in front of the giver • For the hostess give: Fruit, flowers, cakes, brandy/liquors, candy • In business, give Brandy, liquors, American crafts, books and desk attire are appropriate gifts • If you are invited to a French home, consider it a rare honor Bring flowers, quality chocolates or liqueur to the host, and present your gift before the entertaining proceeds • Don't bring a gift of wine, since the host usually prefers to make the evening's selection The only possible exception can be a special French dessert wine or high-quality liqueur • Esoteric books and music are often valued as gifts Make sure, however, that you are reasonably acquainted with the recipient's interests and tastes before making this kind of gift purchase • Good gift selections can also include coffee table books about your home country, or anything that reflects the interests of your hosts and is representative of your country • French business etiquette dictates that you don’t include your business card with a gift Taboos • Thais DO NOT normally shake hands when they greet one another, but instead press the palms together In a prayerlike gesture called a wai • Do not show affection in public DO NOT point your foot to show anything to anyone, but use your finger instead • Don't wave your hands about as you talk, giving Thais the impression that you are angry Never pass anything with your left hand Never point with your hand and never, never with one finger • DO NOT be surprised if you are addressed by your first name; for instance, Mr Bob or Miss Mary instead of by your surname This is because Thais refer to one another in this manner, usually with the title "Khun" (Mr., Mrs., or Miss) in front Follow the customs of any country as far as possible, and you will make more friends during your stay The more friends you make, the more you will want to return to Thailand • Avoid discussions of jobs, and financial success or wealth This is often considered the greatest taboo in France • Avoid talking about immigration • In France it is considered taboo for foreigners to introduce the topic of the European Union as a political and/or economic power • The American sign for OK (making a circle with finger and thumb), which teachers often use to show that a student has done something correctly or perfectly means "nothing" in France