Lecture Human resource management: Gaining a competitive advantage (9/e) – Chapter 1: Human resource management: Gaining a competitive advantage

Chapter 1 - Human resource management: Gaining a competitive advantage. After reading this chapter, you should be able to: Discuss the roles and activities of a company''s human resource management function; discuss the implications of the economy, the makeup of the labor force, and ethics for company sustainability; discuss how human resource management affects a company''s balanced scorecard;...

Chapter Human Resource Management: Gaining a Competitive Advantage Copyright © 2015 McGraw­Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw­Hill Education HRM Practices 1­2 Responsibilities of HR Departments Employment and Recruiting Training and Development Compensation Benefits Employee Services Employee and Community Relations Personnel Records Health and Safety Strategic Planning 1­3 HR Competencies 1­4 HR’s Strategic Role in the Business What is HR doing to provide value-added services to internal clients? How are you measuring HR effectiveness? How can we reinvest in employees? What HR strategy will get the business from point A to point B? What makes an employee want to stay? How will we invest in HR for a better HR department than competitors? What should we be doing to improve our marketplace position? What’s the best change to prepare for the future? 1­5 The Sustainability Challenge Sustainability includes the ability to: deliver a return to shareholders provide high-quality products, services and work experiences for employees increase value placed on intangible assets, human capital and social responsibility adapt to changing characteristics and expectations of the labor force address legal and ethical issues effectively use new work arrangements 1­6 Common Themes Employee Engagement  Pride and satisfaction with employer and job  Opportunity to perform challenging work  Recognition and positive feedback from contributions  Personal support from manager  Effort above and beyond the minimum  Understanding link between one’s job and company’s mission  Prospects for future growth with the company  Intention to stay with the company 1­7 Legal Issues  Employment laws and regulations  Eliminating discrimination and harassment  Workplace safety  Data security practices and protecting intellectual property  Electronic monitoring and surveillance  Employee privacy rights, intellectual property rights and social media  Federal health care legislation  Companies who employ unlawful immigrants or abuse laborers 1­8 Principles of Ethical Companies 1­9 Global Challenges 1­10 Summary  HR has three product lines: administrative services, business partner services, and strategic services  HR managers need personal credibility, business and technology knowledge, understanding of business strategy, and ability to deliver HR services  HR practices are important for helping companies deal with sustainability, globalization, and technology challenges and should be evidencebased 1­11 ... deliver a return to shareholders provide high-quality products, services and work experiences for employees increase value placed on intangible assets, human capital and social responsibility adapt... and social media  Federal health care legislation  Companies who employ unlawful immigrants or abuse laborers 1­8 Principles of Ethical Companies 1­9 Global Challenges 1­10 Summary  HR has three... changing characteristics and expectations of the labor force address legal and ethical issues effectively use new work arrangements 1­6 Common Themes Employee Engagement  Pride and satisfaction