Chapter 10 - Employee separation and retention. After reading this chapter, you should be able to: Distinguish between involuntary and voluntary turnover, and discuss how each of these forms of turnover can be leveraged for competitive advantage; list the major elements that contribute to perceptions of justice and how to apply these in organizational contexts involving discipline and dismissal; design a survey feedback intervention program, and use this to promote retention of key organizational personnel.
Chapter 10 Employee Separation and Retention Copyright © 2015 McGrawHill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGrawHill Education Managing Involuntary Turnover Employment-at-will doctrine - in the absence of a specific contract, either an employer or employee could sever the employment relationship at any time Violence in the workplace caused by involuntary turnover has become a major organizational problem A standardized, systematic approach to discipline and discharge is necessary 102 Employee Assistance Programs EAPs attempt to ameliorate problems encountered by workers who are drug dependent, alcoholic, or psychologically troubled EAPs are usually identified in official documents published by the employer Employee wellness programs take a proactive and preemptive focus on trying to prevent healthrelated problems in the first place 103 Outplacement Counseling Helps displaced employees manage the transition from one job to another Services such as job search support, résumé critiques, job interviewing training and networking opportunities may be provided in-house or through an outside source Aimed at helping people realize that other opportunities exist 104 Managing Voluntary Turnover – Job Withdrawal Progression of Withdrawal Theory- dissatisfied individuals enact a set of behaviors in succession to avoid their work situation categories: behavior change physical job withdraw psychological job withdraw Withdrawal behaviors are related to one another, and partially caused by job dissatisfaction 105 Job Dissatisfaction-Job Withdrawal Process Causes Job dissatisfaction Job Dissatisfaction - Personal disposition - Tasks & roles - Supervisors and coworkers - Pay and benefits 106 Physical Withdrawal ways a dissatisfied worker can physically withdraw from the organization: Leave the job Internal transfer Absenteeism Tardiness Companies spend 15 % of payroll costs to make up for absent workers on average 107 Forms of Psychological Withdrawal 108 Negative Affectivity Job Dissatisfaction Sources Job Enrichment Job Rotation 109 Unsafe Working Conditions Each employee has a right to safe working conditions under the Occupational Safe and Health Act of 1970 (OSHA) Financial bonuses linked to specific safety related goals help keep employees focused and pay for themselves over time Firms that emphasize safety send workers a clear signal that they care about them 1010 Summary A wrongful discharge suit attempts to establish that discharge either (1) violated an implied contract or covenant or (2) violated public policy Involuntary turnover reflects a separation initiated by the organization Voluntary turnover reflects a separation initiated by the individual It can be minimized by measuring, monitoring and surveying, then addressing problems found in the surveys Alternative dispute resolution (ADR) is a method of resolving disputes that proceeds through four stages: open door policy, peer review, mediation, and arbitration Effective discipline programs have two central components: documentation and progressive punitive measures Retaliatory reactions can be minimized 1011 ... workplace caused by involuntary turnover has become a major organizational problem A standardized, systematic approach to discipline and discharge is necessary 102 Employee Assistance Programs... behaviors in succession to avoid their work situation categories: behavior change physical job withdraw psychological job withdraw Withdrawal behaviors are related to one another, and partially... coworkers - Pay and benefits 106 Physical Withdrawal ways a dissatisfied worker can physically withdraw from the organization: Leave the job Internal transfer Absenteeism Tardiness Companies spend