Lecture Human resource management: Gaining a competitive advantage (9/e) – Chapter 10: Employee separation and retention

Chapter 10 - Employee separation and retention. After reading this chapter, you should be able to: Distinguish between involuntary and voluntary turnover, and discuss how each of these forms of turnover can be leveraged for competitive advantage; list the major elements that contribute to perceptions of justice and how to apply these in organizational contexts involving discipline and dismissal; design a survey feedback intervention program, and use this to promote retention of key organizational personnel.

Chapter 10 Employee Separation and Retention Copyright © 2015 McGraw­Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw­Hill Education Managing Involuntary Turnover  Employment-at-will doctrine - in the absence of a specific contract, either an employer or employee could sever the employment relationship at any time  Violence in the workplace caused by involuntary turnover has become a major organizational problem  A standardized, systematic approach to discipline and discharge is necessary 10­2 Employee Assistance Programs  EAPs attempt to ameliorate problems encountered by workers who are drug dependent, alcoholic, or psychologically troubled  EAPs are usually identified in official documents published by the employer  Employee wellness programs take a proactive and preemptive focus on trying to prevent healthrelated problems in the first place 10­3 Outplacement Counseling  Helps displaced employees manage the transition from one job to another  Services such as job search support, résumé critiques, job interviewing training and networking opportunities may be provided in-house or through an outside source  Aimed at helping people realize that other opportunities exist 10­4 Managing Voluntary Turnover – Job Withdrawal  Progression of Withdrawal Theory- dissatisfied individuals enact a set of behaviors in succession to avoid their work situation  categories: behavior change physical job withdraw psychological job withdraw  Withdrawal behaviors are related to one another, and partially caused by job dissatisfaction 10­5 Job Dissatisfaction-Job Withdrawal Process Causes Job dissatisfaction Job Dissatisfaction - Personal disposition - Tasks & roles - Supervisors and coworkers - Pay and benefits 10­6 Physical Withdrawal   ways a dissatisfied worker can physically withdraw from the organization: Leave the job Internal transfer Absenteeism Tardiness Companies spend 15 % of payroll costs to make up for absent workers on average 10­7 Forms of Psychological Withdrawal 10­8 Negative Affectivity Job Dissatisfaction Sources Job Enrichment Job Rotation 10­9 Unsafe Working Conditions  Each employee has a right to safe working conditions under the Occupational Safe and Health Act of 1970 (OSHA)  Financial bonuses linked to specific safety related goals help keep employees focused and pay for themselves over time  Firms that emphasize safety send workers a clear signal that they care about them 10­10 Summary  A wrongful discharge suit attempts to establish that discharge either (1) violated an implied contract or covenant or (2) violated public policy  Involuntary turnover reflects a separation initiated by the organization Voluntary turnover reflects a separation initiated by the individual It can be minimized by measuring, monitoring and surveying, then addressing problems found in the surveys  Alternative dispute resolution (ADR) is a method of resolving disputes that proceeds through four stages: open door policy, peer review, mediation, and arbitration  Effective discipline programs have two central components: documentation and progressive punitive measures  Retaliatory reactions can be minimized 10­11 ... workplace caused by involuntary turnover has become a major organizational problem  A standardized, systematic approach to discipline and discharge is necessary 10­2 Employee Assistance Programs... behaviors in succession to avoid their work situation  categories: behavior change physical job withdraw psychological job withdraw  Withdrawal behaviors are related to one another, and partially... coworkers - Pay and benefits 10­6 Physical Withdrawal   ways a dissatisfied worker can physically withdraw from the organization: Leave the job Internal transfer Absenteeism Tardiness Companies spend