The thesis of “The development of management procedures for lottery result supply service through SMS on mobile phones in Vietnam of INBOX Company” is built with[r]
(1)(2)Setup a Process to Provide Information on Vietnamese Mobile’s
Lottery results of INBOX Company
ABSTRACT
The trend of mobile subscriber development in Vietnam is becoming saturated The operators of mobile networks are making effort to increase their revenue by providing value added services on mobile phones The appearance of lottery results supply services through SMS on mobile phones will help increase the revenue and numbers of customers for lottery companies, mobile companies, value added services providers and help raise the convenience for users
INBOX Technology and Communication Advisory JSC is one of the value added services providers on mobile phones in Vietnam The Company has provided the value added services on mobile phones since 2006 with such services as: providing ringtones, logos, market informations on gold price, currencies, football information, etc The research “Setup a Process to Provide Information on Vietnamese Mobile’s Lottery results of INBOX Company” plays a very important role This helps ensure the usage convenience, create good prestige on the customers, and bring higher economic efficiency The research aims at forming “Management procedures for lottery result supply service through SMS on mobile phones” to provide the lottery results to the customers in the most rapid and correct way
This thesis applies qualitative methods The research issues will be proved through specific data under a large-scale survey on mobile phones Sampling method means selecting interviewed 100 phone numbers in random out of 800 of highest frequency of usage from January to June/2008 of INBOX Company
(3)Acknowledgment
I would like to give my deep thanks to Professor Gowming Dong – the lecturer of Information Administration Department – Information Institute – Shute University and of Teaching Department and Doctor Nguyen Thi Ngoc Bich – lecturer of the Department of Teaching and Learning Methodology and Technology – Vietnam National University, Hanoi to help me complete this thesis
I would like to thanks all the lecturers of Information Administration Department – Information Institute – Shute University and the lecturers of Teaching Department – Vietnam National University, Hanoi as well as lecturer assistants of the training programme who are very enthusiastic in teaching and providing us the necessary knowledge during the learning and researching process in the universities And the Post-University Department of Education and Training - Teaching Department – Vietnam National University, Hanoi to create good conditions for me in learning and completing this thesis
Due to limited time, research conditions and knowledge, there must be mistakes in this thesis I hope to get the heartfelt supports, instructions and recommendations from lecturers, assistants and colleagues to make this thesis better
(4)Table of Contents
Abstract
-
I
Acknowledgment
-
Iii
Table of Contents
-
Iv
List of Tables
-
V
List of Figures
-
Vi
Chapter
Introduction
1
1.1
Research Background
1
1.2
Research Reason
3
1.3
Research Objectives
4
1.4
Research Method and Steps
4
1.5
Research Structure
5
Chapter
Literature Review
6
2.1
Concept and role of information system
6
Distinguishing the concepts: information,
data and information system
6
Role of the information system
8
2.2
SMS and the Information system
providing SMS in Vietnam of INBOX
9
SMS
9
The information system providing SMS in
Vietnam of INBOX Company
9
2.3
Lottery results and the provision of lottery
results via mobile phone network in
Vietnam of INBOX
11
Lottery results
11
The notification of lottery result via
mobile phone in Vietnam
12
Foundation for developing the information
system providing lottery results via mobile
phone
12
(5)Chapter
Research Methodology
3.1
Research framwork
17
3.2
Research assumptions
17
3.3
Research model
18
3.4
Research methodology
20
Chapter
Analysis and Result
4.1
Descriptive statistics
23
Desciption of surveyed sample
23
4.2
Data Analysis and Results
24
Chapter
Conclusions
5.1
Research Results
42
5.2
Proposal of solutions
42
Deployment of application of information
technology into service of providing
lottery result information
42
Solutions to upgrading system
42
Requirements on information management
software to provide lottery result on
mobile phone
43
General requirements on information
management software to provide lottery
result on mobile phone
44
Requirements on functions of information
management software to provide lottery
result on mobile phone
45
Setting up service code to guide the clients
to send SMS for lottery result
45
Setting up mode to update lottery result
into database
45
Setting up mode to send lottery result to
mobile phone of the clients
46
Application of software
46
Lottery result updating
46
Management of message processing
system
46
Diagram showing the connection of
procedures
(6)Updating lottery result
47
Management of message processing
system
49
5.3
Research Limitations
49
5.4
Futher Study
49
5.5
Conclusion
50
References
-
51
Appendix
Questionnaire
52
Appendix
Lottery Results
55
(7)List of Tables
T a b l e
Number of interviewees and sampling
criteria
23
T a b l e
Implementation schedule
24
T a b l e
Age of customers
25
T a b l e
Gender of customers
26
T a b l e
Job require traveling
27
T a b l e
Region
28
T a b l e
Who usually pays your phone bills?
29
T a b l e
Your monthly phone bill is (Unit price:
VND)
30
T a b l e
Are you in need of getting lottery result?
31
T a b l e
Hypothesis 1: The technical problems of
response message influences need of getting
lottery results
* Case Processing Summary
33
T a b l e 1
Crosstabulation for technical problem
34
T a b l e
Chi-Square Tests
35
T a b l e
Hypothesis 2: The speed of response
message influences the need of getting
lottery results of customers
* Case Processing Summary
35
T a b l e
Corsstabulation for respone delay
36
T a b l e
Chi-Square Tests
37
T a b l e
Hypothesis 3: The accuracy of response
message influences the need of getting
lottery result
(8)* Case Processing Summary-37
T a b l e
Crosstabulation for mis-respone
38
T a b l e
Chi-Square Tests
39
T a b l e
Hypothesis 4: The stability of system of
response message influences the need of
getting lottery results of customers
* Case Processing Summary
39
T a b l e
Crosstabulation for non-respone
40
(9)List of Figures
F i g u r e
Data and Information
7
F i g u r e
Information System
8
F i g u r e
SMS service connnection model in INBOX
Company
12
F i g u r e
Research model
20
(10)Chapter 1: Introduction
1.1Research Background
Lottery Companies at provinces/cities allover Vietnam, through their form of supplying lottery entertainment services, mobilizes people to make significant contribution to the national process of construction and development
In terms of economic aspect, many welfare projects are annually built from the lottery revenue
In recent years, Capital Lottery Company has cooperated with organizations to issue lottery campaigns, for the huminatarian and charitable purpose and has collected dozens of Vietnam Dong billion to built welfare works and houses of gratitude for families with contribution in the Revolution It often participates in charitable activities such as to sponsor: grant mutual fund, fund for Capital young talents, and fund for poor people, blind association, or people in natural disaster, flood areas At present, the Company is taking care of Vietnam heroic mother Do Thi Thang in Quang Nam.[1]
Take Hanoi as examples, many projects have been invested into and come into operation such as: Yen Hoa Kindergarten (Cau Giay District), Tu Liem Medical Center, Xuan La Primary School (Tay Ho District), Hoan Kiem District Youth Aptitude Training School
(11)general consulting rooms in the area, and district hospitals have been sponsored with the fund for budget of the Lottery Company of Tien Giang Province such as: Binh Xuan Secondary School, Go Cong town, Binh Dong High School, General consulting room in Binh Dong area, Go Cong Town [2]
In terms of social benefits, basing on the social demand, Lottery is necessary to be created as a form of entertainment to mobilize capital for the state budget as well as bringing lottery winning opportunities for buyers Lottery activities have created so many job opportunities for thousands of people
Higher development of society brings about higher demands of people To business and compete in doing business, supplying good services and properly meeting increasing demand of the clients are considered the key factors
(12)Due to saturation of mobile phone development trend, service suppliers have to find other sources to increase revenue through value-added services supplied on mobile phone Accordingly, developing lottery result supplying services through SMS message is necessary for sustainable existences and development of lottery companies as well as mobile phone service suppliers, which not only creates commerce civilization in the field of lottery entertainment but also brings great profit to telecommunication companies and conveniences to clients
INBOX Telecommunication and Technology Consulting Joint-Stock Company is one of companies trading in and providing value-added services on mobile phone in Vietnam The Company has supplied value-added services on mobile phone since 2006 such as ring tone, logos, information on gold price, exchange rate, football., etc At present, INBOX Company is also providing lottery information service through SMS on mobile phones The research “Setup a Process to Provide Information on Vietnamese Mobile’s Lottery results of INBOX Company” is very necessary to ensure addition of usage conveniences, aiming at creating prestige with clients to get higher economic efficiency
1.2Research Motive
This research is conducted under the following reasons:
(13)- The study is desired to lay foundation to bring into use a process on management of lottery information to meet the client’s demand on enjoying the best service
1.3 Research Objectives
- The writer chooses this study in the hope of providing lottery results to clients through mobile phone which is one of services that INBOX Company is preparing to deploy to provide for clients;
- The study shall help INBOX company to organize management of lottery information on mobile phone in Vietnam;
- The study shall enable the company to provide a high quality service to meet demand of usage of the clients:
+Setting up a management procedure of information service on lottery results through SMS on mobile phone to ensure quality of Lottery Service via 8x85, 8x77, aiming at minimizing technical problems and maximizing the stability
+Striving to get targets “Lottery results to client through SMS mobile phone are at quick and accurate manner” Thanks to this, numbers of clients of this service are stable and increasing, making contribution to increase prestige and revenue of the Company
1.4 Research Method and Steps
(14)results to clients quickest and most accurately This thesis is useful to deal with followings problems arising from the research:
1 How does quality of provided services on lottery result information affect the clients?
2 What need to be done to provide quick, accurate, stale, and technical problem restriction lottery result information service to meet demand of the clients?
By application of quantitative research, the studied issues need verifying with fixed data At first, I conducted a general survey through telephone (Refer to the information of questionnaire in Appendix 1) The sample-selecting method is to interview 100 of 800 subscribers with highest using frequency since January to June/2008 at random One hundred clients of selected subscribers will be called Contents of questionnaires developed by the writer basing on the prior researches on value added services on mobile phone which were verified by experts on the field of value added services on mobile phone of Vietnam Post and Telecommunication Group
After data is collected, SPSS software shall be applied for manage and analyze data Based on the analyzed results, the reports shall be made to deal with the two problems above
1.5 Research Structure
The research is divided into main parts: Chapter I: Introduction
(15)(16)Chapter 2: Literature Review
2.1 Concept and role of information system:
2.1.1 Distinguishing the concepts: information, data and information system:
“Data are the events or things which are observable in real life and not changed or repaired for any other purpose”.[Phan Van Thanh, 2006]
“Information is data which are altered so that they are really significant to the user”.[Phan Van Thanh, 2006]
@2004 by Prentice Hall
Information has eight features including Quantity, Scope, Suitability, Relevance, Accuracy, Timeliness, Compatibility, and Presentation
(17)“Information system consists of such functions as information collecting, processing, storing, distributing and feedbacking in order to serve demands of people”.[Phan Văn Thanh,2006]
Information system is a collection and combination of hardware, software and communicative networks which are developed and used to collect, generate, regenerate, distribute and share data, information and knowledge in order to serve the objectives of an organization The organizations may have various information systems for different purposes.[5]
Information system is generally made up of the following basic components: Hardware: consisting of computer or computer system, input devices, output devices, and devices for processing information
Software: consisting of system software, manager software, applied software Data: consisting of necessary data in various forms such as text, image and sound
Human involved in information system: consisting of those who use, develop and operate the information system
Figure 2: Information System
Input Processing Output
(18)
As shown in the figure above, an information system represents an internal interaction as follows:
+ Input: including data collection and input into the system for processing + Processing: consisting of procedures for processing and transforming inputs into outputs, that is, the transformation of mixed data into the form significant to the user
+ Output: including components generated in the processing stage, serving the end use, that is, distributed to the people or activities requiring that information
+ Storing: Field, file, database
+ Feedback: checking, re-evaluating and completing the system
2.1.2 Role of the information system:
(19)2.2 SMS and the Information system providing SMS in Vietnam of INBOX
2.2.1 SMS
Short Message Services (SMS) is telecommunication protocol which allows to send message in form of short text (not exceeding 160 letters) This protocol is integrated in almost cell phones and some PDAs with capability of wireless communication SMS is a service which is being used very commonly.[5]
To use the Short Message Service, users need the relevant subscriptions and hardware, specifically:
a subscription to a mobile telephone network that supports SMS
use of SMS must be enabled for that user (automatic access to the SMS is given by some mobile network operators, others charge a monthly subscription and require a specific opt-in to use the service)
a mobile phone that supports SMS
knowledge of how to send or read a short message using their specific model of mobile phone
a destination to send a short message to, or receive a message from This is usually mobile phone [7]
2.2.2 The information system providing SMS in Vietnam of INBOX Company
(20)+ INBOX are cooperating with seven GSM providers in Vietnam including Mobifone, Vinaphone, Viettel, SFone, EVN, HT Mobile, Cityphone to provide the services
In order to establish an information system providing SMS, the following factors should be involved:
- Human factors in the system: including technicians responsible for designing, developing and exploiting as well as operating the SMS system
- Information processing devices: including computer, peripheral devices, electronic information carrier
- System software and specialized software for managing and providing the services
- Data: establishing and managing database to serve the customer
(21)Figure 3: SMS service connnection model in INBOX Company
The system provided by INBOX Company aims at connection and interactions solutions between service providers and mobile phone end-users Thus, this system will allow two-way information exchange (mobile originated (MO) and a mobile Terminated (MT)to the end-users):
MO: Mobile Originated (SMS from end-user to provider) MT: Mobile Terminated (SMS from provider to end-user)
2.3 Lottery results and the provision of lottery results via mobile phone network in
Vietnam of INBOX
2.3.1 Lottery results
Together with the rapid development of services, constructive lottery service has significantly contributed to the growth Lottery is considered as a specific service with
SMS, MMS, DTMF
INBOX Custo
mers
GATEWAY SYSTEM
SMSC, MMSC,
MSC (via Toll)
THIRD PARTIES (Banks, information
suppliers, etc) CHARGE CACULATION MOBILE INFORMATION NETWORK
SERVICE PROCESSING
SYSTEM
(22)high sentivity, operated by many countries in the world for the recreation demand of the public, increasing the state budget In Vietnam, lottery is also a specific service named constructive lottery exclusively managed and operated by the State with the motto "For country, for people"
Lottery result is the information of rewarding result of lottery company announced after the issuance of ticket
Lottery tickets are issued daily or weekly depending on the schedule of companies After the lotto procedure, the results will be announced on massive media by which the customer knows and compares with the information in ticket to see whether he/she wins or not (Refer to the information of lottery result in Appendix 2)
Today, the information of lottery result is just notified via television, newspaper, leaflets, etc The notification of lottery result via mobile phone will add more utilities for the customer
2.3.2 The notification of lottery result via mobile phone in Vietnam
2.3.2.1 Foundation for developing the information system providing lottery results
via mobile phone
(23)The previous study see that cell phone market in Vietnam is in blooming stage with sharp increase in the number of subscriber Until August 2009, there will be about 70.4 million mobile subscribers nationwide.[8] However, the number of companies providing value added services via mobile phone is still limited, about 50 providers only.[9] This confirms that the expansion of SMS system is very necessary to diversify kinds of services in the market and increase profit of the company
- Pursuant to the direction of the Government "It is permitted to implement the policy on improving the technology applied to constructive lottery operations, including technologies of foreign countries", at dispatch No.7213/KTTH dated December 15, 1995
- To comply with Decree No 87/CP and Instructions No.814/TTg dated December 12, 1995 of Prime Minister on strengthening the management, order of cultural activities and services, promoting the abolishment of serious social evils, increasing the profit from lottery activities combined with the prevention of gambling activities
- Referring to scientific research document, topic "Research on the development of value added services via mobile phone" [Le Tanh (2005) Code: 098-2004-TCT-RDP-QL-74]
(24)procedures on mobile phones in Vietnam” in our country to obtain the solutions for this issue
The author of Research “Development of lottery results providing procedures on mobile phones in Vietnam of INBOX Company” bases on the inheritance of SMS providing system available in INBOX Company The research aims at offering solutions for establishing a lottery results providing system to minimize errors as the information is provided to customers such as:
+ Slow replied messages + Wrong replied messages + No replied message + Other errors
2.3.2.2 Lottery results providing system
The Research “Development of lottery results providing procedures on mobile phones in Vietnam of INBOX Company” firstly studies the system of providing lottery results on mobile phones In order to establish lottery results providing system, the following factors need to be considered:
Personnel of the system: They are professional staffs which are responsible to design, establish, exploit and operate the system of providing lottery results
Devices of information processing: includes computers, peripheral devices, and electronic information carriers
(25)Data: Lottery results
Telecommunication media: Connected to Internet, Local area network, mobile phone network, information sharing
2.3.2.3 The advantages of lottery results providing system
There are now 64 cities/provinces in Vietnam each of which has their own existing and developing lottery company with high growth rate and lottery diversification provided to customers Each lottery company has thousands of lottery agents Lottery is a kind of entertainment to mobilize the capital for State budget In order to provide the lottery result quickly, accurately and unlimitedly to the customers when they want to get lottery results, the development of lottery results providing service is very useful The deployment of lottery results providing service on mobile phones allows the customers to get the lottery results everywhere and at any time
The advantages of lottery results system are as follows:
- Fundamental advantages: Reducing transaction costs, increasing the information Quality, Quantity, Scope, Suitability, Relevance, Accuracy, Timeliness, Compatibility, and Presentation
Direct economic advantages: easily detecting errors and seeking for new customers of the service
(26)- Raising Revenue for the Company: The development of service of supplying lottery result through SMS allows any mobile phone users, which shall create more revenue for the Company
- Creating More Information Channels for Client: Currently, checking lottery results still remains limited because the client must directly go to lottery Company or ticket agency to watch the result The purpose of INBOX Company is to provide necessary information on lottery results to them immediately after the Lottery Company released the new results everywhere The clients can receive the quickest and most accurate lottery results with this service
(27)Chapter 3: Research Methodology
3.1 Research framwork
The society is more and more developed, resulting in information technology advances among which the development of mobile information and digital content can not be ignored The provision of information to the customers using mobile phones requires the development of software satisfying the requirements of processing and providing the information to customers
Nowadays, the customers hold diversified information demand and increasing wish of demand satisfaction With system of lottery results provision on mobile phones, the customers can receive the information quickly and accurately every where and at any time
A system of lottery results provision on mobile phones consists of the following basic components: Personnel of the system They are professional staffs which are responsible to design, establish, exploit and operate the system of providing lottery results; Devices of information processing: including computers, peripheral devices, and electronic information carriers; System software and specialized software used in managing and providing lottery results; Data: Lottery results data; Telecommunication media: Connected to Internet, Local area network, mobile phone network, information sharing
3.2 Research assumptions:
(28)1 How does quality of provided services on lottery result information affect the clients?
2 What need to be done to provide quick, accurate lottery result information service to meet demand of the clients?
In order to address these above issues, the author offers several hypothesis as follows:
1 Delay response message may cause negative influence on service of company INBOX
2 Incorrect response message may reduce belief of client in service of company INBOX that causes bad effect on service’s quality of company
3 No response may make client boring and no intention to use service This is also among factors influencing on service’s quality
4 It is necessary to improve information supply system consisting of building up hardware, software for management of service information, setting up website for upload of lottery result
5 Proposing procedures and guidelines for administrators, persons in charge of digitalization of lottery result, application of Information Technology into management and operation of lottery result service control system via mobile phone
3.3 Research model.
(29)proposed the research model
Figure 4: Reseach model
On the basis of research model, such Hypothesis as follows:
The technical problems of response message influences need of getting lottery results The speed of respone message influences the need of getting lottery results of customers
The accuracy of respone message influences the need of getting lottery results of customers
The stability of system of respone message influences the need of getting lottery results of customers
Service quality
Client’s demand Technical problem
Response speed
Accuracy level
(30)3.4 Research methodology
In order to find out basis proving the above hypotheses, following research methods are given:
(1) Content analysis: Collecting, analyzing data and material provided about lottery result information and SMS service of INBOX
(2) Questionnaire survey: Conducting quantitative research with 100 questionnaire leaflets for users who utilize SMS on the system of INBOX company Investigating data shall be processed with software SPSS (Statistic Package for Social Studies)
Questionnaire survey has logic, concise and simple structure, beginning with an introduction about survey purpose and general guidance The questions are arranged according to information type needed to collect.Questionnaire was divided into three sections as follows:
Part 1: Information of customer
Part 2: Comments on service demand and factors affecting to service quality Following types of question are used: questions with 01 answer, questions with more 01 answer All the questions are logic and clear
(31)(32)Chapter 4: Analysis and Results
4.1 Descriptive statistics
4.1.1 Desciption of surveyed sample
The survey will focus on individuals interested in Company’s SMS service and knowing how to use mobile phones Large scale interview via mobile phones will be selected and applied The sample selection will also focus on faithful and potential customers for the Company’s services
Samples are taken at random from Top 800 list of mobile phones with highest frequency of using lottery service from January – June, 2008
A number of samples: 100 subscribers
Because many subscribers are not available, only 100 questionaires are taken from the Top 800 list
Table 1: Number of interviewees and sampling criteria
Group # Interview # valid results
800 subscribers with the highest frequency of using SMS service from January – June 2008 in INBOX Company
100 100
(33)Table 2: Implementation schedule
NO Work items Completion (month)
1 Questionaire making ¼
2 Interviewer hiring 01
3 Data input 1/4
4 Data analysis 01
5 Conclusion making 01
6 Result report making 01
8 Total
Completion time
Program “Survey on customer’s evaluation on lottery results service supply on mobile phones was implemented from 01 July 2008 to 30 November 2008
4.2 Data Analysis and Results
The research used 100 questionnaires to analyze information for the result of this study Statistical analysis was used to analyze collected data from survey questionnaire Answers to these surveys were converted into numbers to analyze The information helped to understand about the study Data were put in the SPSS program Statistical tools for data analysis that were used for this study are:
• Frequency: is the organization of raw data in table form, using classes and
(34)• Percentage: is a part of frequency distribution, will divide the data set into 100
equal groups
• Graphs and charts: is a graph that displays the data by using contiguous vertical bars of various heights to represent the frequency of the classes
• Chi-square Test: is the test between Nominal (Independent variable) and Nominal (Dependent variable)
Table 3: Age of customers
Frequency Percent Valid Percent
Cumulative Percent
<18 2.0 2.0 2.0
18-23 29 29.0 29.0 31.0
24-29 14 14.0 14.0 45.0
30-35 39 39.0 39.0 84.0
36-41 11 11.0 11.0 95.0
>41 5.0 5.0 100.0
Valid
Total 100 100.0 100.0
(35)Table 4: Gender of customers
Frequency Percent Valid Percent
Cumulative Percent
Male 72 72.0 72.0 72.0
Female 28 28.0 28.0 100.0
Valid
Total 100 100.0 100.0
(36)Table 5: Job require traveling
Frequency Percent Valid Percent
Cumulative Percent
No 12 12.0 12.0 12.0
Not much 20 20.0 20.0 32.0
Normal 15 15.0 15.0 47.0
Much 53 53.0 53.0 100.0
Valid
Total 100 100.0 100.0
(37)Table 6: Region
Frequency Percent Valid Percent
Cumulative Percent
North 28 28.0 28.0 28.0
Central Area 28 28.0 28.0 56.0
South 44 44.0 44.0 100.0
Valid
Total 100 100.0 100.0
(38)Table 7: Who usually pays your phone bills?
Frequency Percent Valid Percent
Cumulative Percent
You 88 88.0 88.0 88.0
Other 12 12.0 12.0 100.0
Valid
Total 100 100.0 100.0
(39)Table 8: Your monthly phone bill is (Unit price: VND)
Frequency Percent Valid Percent
Cumulative Percent
<2hundreds 8.0 8.0 8.0
2-4 hundreds 50 50.0 50.0 58.0
4-6 hundreds 18 18.0 18.0 76.0
6-8 hundreds 7 7.0 7.0 83.0
8 hundreds-1 billion 5.0 5.0 88.0
1-2 billions 8.0 8.0 96.0
>2 billions 4 4.0 4.0 100.0
Valid
Total 100 100.0 100.0
(40)Table 9: Are you in need of getting lottery result?
Frequency Percent Valid Percent
Cumulative Percent
YES 52 52.0 52.0 52.0
NO 48 48.0 48.0 100.0
Valid
(41)The table no shows that customers need of getting lottery result (52 percent)
Are you in need of getting lottery result?
NO YES
F
re
q
u
en
cy
60
50
40
30
20
10
0
Are you in need of getting lottery result?
Independent Variables Dependent Variables
Hypothesis 1: The technical problems of response message influences need of getting lottery results
Table 10: Case Processing Summary Conceptual Framework
Technical problems Speed Accuracy Stability of the system
(42)Cases
Valid Missing Total
N Percent N Percent N Percent
Are you in need of getting lottery result? * Do you agree to continue sending messages after getting technical problem during service use?
(43)Table 11:
Do you agree to continue sending messages after getting technical problem during service use? * Are you in need of getting lottery result? Crosstabulation
0 2
.0% 100.0% 100.0%
0 45 45
.0% 100.0% 100.0%
51 52
98.1% 1.9% 100.0%
1
100.0% 0% 100.0%
52 48 100
52.0% 48.0% 100.0% Count
% within Do you agree to continue sending messages after getting technical problem during service use? Count
% within Do you agree to continue sending messages after getting technical problem during service use? Count
% within Do you agree to continue sending messages after getting technical problem during service use? Count
% within Do you agree to continue sending messages after getting technical problem during service use? Count
% within Do you agree to continue sending messages after getting technical problem during service use? Disagree
No idea
Agree
Comletely agree Do you agree to continue
sending messages after getting technical problem during service use?
Total
YES NO
Are you in need of getting lottery result?
(44)From table above, technical problems of response message influences need of getting lottery result at the significant level of 0.05
Hypothesis 2: The speed of response message influences the need of getting lottery results of customers
Table 13: Case Processing Summary
Cases
Valid Missing Total
N Percent N Percent N Percent
Are you in need of getting lottery result? * Do you agree that delay response message may influence on service's quality of the company?
100 100.0% 0% 100 100.0%
Table 12: Chi-Square Tests
96.071 a 3 .000
128.586 000
86.337 000
100 Pearson Chi-Square
Likelihood Ratio Linear-by-Linear Association N of Valid Cases
Value df
Asymp Sig (2-sided)
4 cells (50.0%) have expected count less than The minimum expected count is 48
(45)Table 14:
Do you agree that delay response message may influence on service's quality of the company? * Are you in need of getting lottery result? Crosstabulation
0 2
.0% 100.0% 100.0%
0 45 45
.0% 100.0% 100.0%
29 30
96.7% 3.3% 100.0%
23 23
100.0% 0% 100.0%
52 48 100
52.0% 48.0% 100.0% Count
% within Do you agree that delay response message may influence on service's quality of the company? Count
% within Do you agree that delay response message may influence on service's quality of the company? Count
% within Do you agree that delay response message may influence on service's quality of the company? Count
% within Do you agree that delay response message may influence on service's quality of the company? Count
% within Do you agree that delay response message may influence on service's quality of the company? Disagree
No idea
Agree
Comletely agree Do you agree that delay
response message may influence on service's quality of the company?
Total
YES NO
Are you in need of getting lottery result?
(46)Table 15:
Chi-Square Tests
96.127a 000
129.701 000
76.400 000
100 Pearson Chi-Square
Likelihood Ratio Linear-by-Linear Association N of Valid Cases
Value df
Asymp Sig (2-sided)
2 cells (25.0%) have expected count less than The minimum expected count is 96
a
From the table above, the speed of response message influences the need of getting lottery results of customers at the significant level of 0.05
Hypothesis 3: The accuracy of response message influences the need of getting lottery result
Table 16: Case Processing Summary
Cases
Valid Missing Total
N Percent N Percent N Percent
Are you in need of getting lottery result? * Do you agree that mis-response message may influence on service's quality of the company?
(47)Table 17:
Do you agree that mis-response message may influence on service's quality of the company? * Are you in need of getting lottery result? Crosstabulation
0 2
.0% 100.0% 100.0%
0 45 45
.0% 100.0% 100.0%
43 44
97.7% 2.3% 100.0%
9
100.0% 0% 100.0%
52 48 100
52.0% 48.0% 100.0%
Count
% within Do you agree that mis-response message may influence on service's quality of the company? Count
% within Do you agree that mis-response message may influence on service's quality of the company? Count
% within Do you agree that mis-response message may influence on service's quality of the company? Count
% within Do you agree that mis-response message may influence on service's quality of the company? Count
% within Do you agree that mis-response message may influence on service's quality of the company? Disagree
No idea
Agree
Comletely agree Do you agree that
mis-response message may influence on service's quality of the company?
Total
YES NO
Are you in need of getting lottery result?
(48)From the table above, the accuracy of response message influences the need of getting lottery result at the significant level of 0.05
Hypothesis 4: The stability of system of response message influences the need of getting lottery results of customers
Table 19: Case Processing Summary
Cases
Valid Missing Total
N Percent N Percent N Percent
Are you in need of getting lottery result? * Do you agree that failure to response message may influence on service quality of the company?
100 100.0% 0% 100 100.0%
Table 18: Chi-Square Tests
96.085 a 3 .000
128.924 000
76.571 000
100 Pearson Chi-Square
Likelihood Ratio Linear-by-Linear Association N of Valid Cases
Value df
Asymp Sig (2-sided)
4 cells (50.0%) have expected count less than The minimum expected count is 96
(49)Table 20:
Do you agree that failure to response message may influence on service quality of the company? * Are you in need of getting lottery result? Crosstabulation
0 2
.0% 100.0% 100.0%
0 45 45
.0% 100.0% 100.0%
45 46
97.8% 2.2% 100.0%
7
100.0% 0% 100.0%
52 48 100
52.0% 48.0% 100.0% Count
% within Do you agree that failure to response message may influence on service quality of the company?
Count
% within Do you agree that failure to response message may influence on service quality of the company?
Count
% within Do you agree that failure to response message may influence on service quality of the company?
Count
% within Do you agree that failure to response message may influence on service quality of the company?
Count
% within Do you agree that failure to response message may influence on service quality of the company?
Disagree
No idea
Agree
Comletely agree Do you agree that failure
to response message may influence on service quality of the company?
Total
YES NO
Are you in need of getting lottery result?
(50)Table 21:
Chi-Square Tests
96.081a 000
128.834 000
77.880 000
100 Pearson Chi-Square
Likelihood Ratio Linear-by-Linear Association N of Valid Cases
Value df
Asymp Sig (2-sided)
4 cells (50.0%) have expected count less than The minimum expected count is 96
a
From the table above, the stability of system of response message influences the need of getting lottery results of customers at the significant level of 0.05
(51)Chapter 5: Conclusions
5.1Conclusions
The thesis of “The development of management procedures for lottery result supply service through SMS on mobile phones in Vietnam of INBOX Company” is built with the aims of developing diversified service types, minimizing errors which lead to incorrect and pending replied message Thus, number of customers is more stable and increasing, making contribution to raise the Company’s prestige and revenue *Proposal on developing the services of customers’ interest, including:
Lottery result information (52%)
* Note solutions to the following problems: Response speed, accuracy level, stability, service quality
The study shall help INBOX company to organize management of lottery information on mobile phone in Vietnam
Through the thesis, procedures on supplying lottery's result via mobile phone has been established, including:
+ Updating lottery result
+ Management of message processing system
5.2 Proposal of solutions
5.2.1 Deployment of application of information system management into service of
(52)The methodical deployment by investing into facilities from server, client computer, network, software system of each service is quite cost consuming, of which expense for maintenance is not inconsiderable Full deployment of capacity of server and client computers for SMS service of INBOX Company is not always necessary The investment also creates coincidence of services
On the company’s systems, it is possible to deploy other inconsiderable and separated services which need to be re-equipped to serve their assistance purpose In addition, training of qualified staff having ability to properly run the process to provide contents and handle provided information through a new service, lottery result information If this task is not properly taken, limited knowledge of staff in running systems shall reduce service quality
To overcome those challenges, basing on the available system of the company, it is necessary to upgrade and supplement hardware as well as install software system in order to meet the demand of being provided information of the clients
5.2.2 Solutions to upgrading system:
Upgrading server system, adding computers connected with Internet and with system of providing lottery result information, through this service, SMS is sent to mobile phones of the clients
5.2.3 Requirements on information management software to provide lottery result
on mobile phone
5.2.3.1 General requirements on information management software to provide
(53)It is necessary to bring into practice a comprehensive solution to service management, of which lottery result management software must be a system possibly creating a workspace permitting other departments in the company to collaborate with each others consistently with handling process in reality
5.2.3.2 Requirements on functions of information management software to
provide lottery result on mobile phone
In order to meet this demand, information management software on lottery result must be set up in the form of disaggregating into smaller modules Each module shall maintain a specific function with its interface and the user shall be granted rights
This group of module can be referred to related database in other sources Group of Module:
(1) Lottery result updating module:
This module shall undertake updating lottery result with requirement as follows: Permitting record of changes related to lottery results in the system; include receiving new results, amending available results, deleting available results in the system Information need to be recorded as follows:
+ Time
+ Updated changes in the system
Being able to display updated contents and to amend lottery result information on website
(2) Data handling module:
(54)Being able to connect systems of other mobile phone service providers in Vietnam Upon receipt of request of the clients, the system must generate relevant lottery result information and re-send SMS containing accurate result in case of providing inaccurate results in advance
(3) Recording module:
This module shall undertake recording in management of service with requirement as follows:
Recording all received SMS by the client, sending SMS upon request of the clients…
Recording contents of any updated changes in the system as well as time of such changes
Being able to total up errors in the system
Being able to generate report as soon as finding errors in the system
5.2.3.3 Setting up service code to guide the clients to send SMS for lottery result
Contents of the SMS sent by the clients for lottery result shall coincide with service code of the system, which help the client find correct information to avoid receiving information on currency, gold price… instead of lottery result
5.2.3.4 Setting up mode to update lottery result into database
(55)The mode also plays an important role in updating lottery results including website for updating lottery results, fax machine for receiving lottery result Upon receipt of the fax containing result, that result shall be updated in the system
5.2.3.5 Setting up mode to send lottery result to mobile phone of the clients
SMS containing lottery results to mobile phone shall be in text (letter and number, not include capital); each SMS to the client does not exceed 160 characters
5.2.4 Application of software
Works need to be done as follows:
Deploying server system installed with information management software of lottery result to assist computerization of process of providing service Server shall contain all data of service and all activities shall be taken through server connected with systems of mobile phone service providers in Vietnam in order to meet the demands of the clients using mobile phone
Preparing computers for updating online result of the experts which are installed web browser and connected to the Internet enabling them to upload lottery result to the system
5.2.4.1 Lottery result updating
Building up a website connected to the hosting server Website is able to login via internet with following features:
Updating and recording lottery result, correcting lottery result on website
(56)Building up message processing software As receiving a certain code indicated by the the company, the system responses the message automatically on client’s request
It is able to re-send the message to the client in case of incorrect message
5.2.5 Diagram showing the connection of procedures:
5.2.5.1 Updating lottery result
Figure 5: Lottery result updating model
After spinning lottery wheel everyday, provincial lottery companies will update these results into website or send it to INBOX Company via fax
After receiving the results or fax, the operator will update the results to the website address: http://222.252.24.1100:7001/lottery/login.jsp
Updating, testing, detecting and correcting errors shall be completed in 05 minutes since the recipient of lottery results or fax
Lottery result
Operator will receive results via fax or receive directly in which lottery program occurs
Uploading this result to Website via server of content supplier
Testing result before pressing OK button to confirm
(57)(58)Message from client To company’s telephone INBOX (8x77, 8x85)
System of mobiphone suppliers (Vinaphone,Mobifone) Hosting server of company INBOX Lottery result Inccorect service code Correct service code Send guiding message to client to receive lottery result
5.2.5.2 Management of message processing system
Figure 6: Procedures on message processing
- Client send message by service code provided by the company INBOX to receive lottery result For example, to receive Northern Lottery, clients send a message with the contents: XMB and send to 8177
- Message of client will be sent to the system of supplier It is supposed that the
telephone of client within Vinaphone, it will be sent to Vinaphone system On receiving telephone number from client via 8177, the message contents will transfer to server of company INBOX
- Server of company INBOX identifies service code from client with detaled
(59)5.3 Research Limitations
This research is conducted to supplement new service which is service of lottery result supply of I.N.B.O.X Communications and Techonology Consulting Joint Stock Company
The research is only applied in service development of I.N.B.O.X Communications and Techonology Consulting Joint Stock Company Officers have rights to supplement and modify the process in conformity with the actual situation
Internet transmission line and system of mobile networks developers in Vietnam: Stability of and efficiency in services of providing lottery results largely depends on quality of ADSL transmission line and mobile network systems of partners such as Vinaphone, Mobifone, etc However, the thesis didn’t cover certain requirements on quality of ADSL transmission line and on conditions in which ensure that lottery results from system of INBOX Company through mobile network to subscribers stay quick and correct without congestion
5.4 Suggestion and Futher Study
This study is conducted because of demand of the increase in company’s revenue, service diversification, the increasing demand of customers about lottery results at anywhere and anytime
(60)research trend should focus plan advertising services, price service, and services information about the duration of appearance times of a random number; forecast lottery results How long have Top 10 highly frequent Number xx appeared,? How long can Number yy be used continuouslly? Thus, there needs to additional researches on evaluation on quality of ADSL transmission line and of systems of mobile network users to meet the connectivity and information transmission from INBOX Company to subscriber’s telephone
(61)References
[1] Le Thi Thanh Huong.(2008).“Capital Lottery, 45 years of building and development”
http://www.xosothudo.com.vn/default.aspx?tabid=417&ID=674&CateID [2] Thanh Tuan “Welfare works from the lottery fund”
http://www.tiengiang.gov.vn/xemtin.asp?cap=3&id=8471&idcha=999 [3] Saigon Economic Times (February 13, 2009)
[4] Phan Van Thanh.( 2006).”Management Information System” Hanoi University of Technology, Vietnam
[5] Wikiperida
http://vi.wikipedia.org/wiki/
[6] Laudon, Kenneth C and Laudon, Jane P.(2004).Management Information System Prentice Hall, USA
[7] http://www.funsms.net/what_is_sms.htm
[8] H.H journalist.(29th September 2008).”70.4 million of subscribers nationwide”, Labor Newspaper
(62)Appendix
Questionnaire
Basing on the SMS service application of I.N.B.O.X Communications and Techonology Consultant Joint Stock Company, and figures of its available customers using the Company’s services; challeges of sevice development and best solution for the “Lottery result service management in mobile phone” will be determined in order to diversify and promote SMS quality as well as supply better services for the users leading to boost company’s revenue and prestige
I would like to give my special thank to Company’s leaders and staff for the help!
The sample questionnaire is used for interview during the survey on service users
Name of interviewer :………( Signature) Date / /2008
Observer :……….( Signature)
Questionnaire
Hello Are you the owner of the telephone number […] I am calling from I.N.B.O.X Company We are conducting a survey on the clients’ demand to improve the quality of value added services on mobile phones So, Could you mind answering some questions related to your demand for message services? It shall take you only 10 minutes Please share your complaints or problems so that we can provide better services
Questionnaire No.:
(63)I Information of customers
1 Age
1 <18 18-23 24-29
4 30-35 3 36-41 6 >41
2 Gender
1 Male Female Does your job require much traveling?
1 No 2 Not much 3 Normal 4 Much
4 Your address? City/Province in region
1 North 2 Central Area 3 South
5 Who usually pays your phone bills?
1 Owner 2 Other (if any)
6 Your monthly phone bill is (Unit price: VND)
1 <2hundreds 2 2-4
hundreds
3 4-6
hundreds
4 6-8
hundreds
5
hundreds-1 billion
6 1-2 billions 7 >2 billions
7 Are you in need of getting lottery result?
YES NO
II Comments on service demand and factors affecting to service quality
(64)Questionare Completely
disagree Disagree No
idea Agree
Comletely agree
1.Do you agree to continue sending messages after getting technical problem during service use?
1
2.Do you agree that delay response message may influence on service’s quality of the company?
1
3.Do you agree that mis-response message may influence on service’s quality of the company?
1
5.Do you agree that failure to response message may influence on service quality of the
company?
1
(65)Appendix
NORTHERN LOTTORY RESULT
5000 TICKET, CODE:
Award date of Thursday, 15/04/2009
Special prize
05358
First prize
35607
Second prize
28822 21500
Third prize
29956 59060 38248
18542 11923 66589
Fourth prize
4681 7097
9625 8260
Fifth prize
9196 4474 9867
8253 4364 6384
Sixth prize
723 906 210
(66)Autobiography
Phung Thi Nhu Trang
Address: Room No.308A, post – office apartment, Chua Lang street, Lang Thuong ward, Dong Da district, Ha Noi city, Vietnam
E-mail: DLTBC@yahoo.com Cell: 0912858994
Date of birth: 06/11/1977 in Hanoi Single
1995 Graduated from Luong The Vinh High School in Hanoi 1996 –
2009
1996-2001: Studied in university with major in Computer Science and graduated from International Cooperation Centre between University of Technology, Hanoi and Genetic, Singapore
2007: Obtained a Bachelor of Science in Informatics and Computer
Engineering degree and graduated from MATI – Russian State Technological University
2007-2009: Study Master of Management Information System at Training Cooperation Program Pedagogy Department of National University, Hanoi and ShuTe, Taiwan
2004 – 2009
- Build and develop value added services on mobile phone at M-Commerce Center, VASC Software and Media Company – member of Post and Telecommunication Corporation, Vietnam
- Build and develop value added services on mobile phone at Technology and Communication Consulting I.N.B.O.X Joint-stock Company
- Currently participate in implementing IPTV project at IPTV Centre, VASC Software and Media Company in Hanoi, Vietnam