Hoạt động của doanh nghiệp sau khi đạt chuẩn ISO 9000 - Phụ lục 4

Hoạt động của doanh nghiệp sau khi đạt chuẩn ISO 9000

Hinh 5.1 Cac to chuc tham gia nghien cuu11.5%

88.5%Dich vu

Hinh 5.5 Doi tuong nghien cuu34.4%

65.6%GD, PGD

Truong phongHinh 5.4 Dia chi cac to chuc nghien cuu

63.9%Tinh Binh Duong

Tinh Dong Nai

Tp HCM

H5.6 Thoi gian cac to chuc nhan ISO 9000:1994

Thoi gian nhan ISO9000:1994 (nam)43

2Missing

Hinh 5.7 Thoi gian cac to chuc nhan ISO 9001:2000Thoi gian nhan ISO9001:2000 (nam)

Frequency Percent Valid Percent

Bang 5.2 Hieu qua hoat dong cua cong ty sau khi nhan ISO 9001:2000

Hieu qua hoat dong cua cong ty sau khi nhan ISO 9001:200061

ModeStd Deviation

Muc do thoa man cua cong ty voi ISO 9001:200061

MeanStd Deviation

Dao tao ben ngoai sau khi nhan ISO 9001:200061

MeanStd Deviation

Dao tao noi bo sau khi nhan ISO 9001:20006102.41.94Valid

MeanStd Deviation

Bang 5.3 Muc do thoa man cua cong ty voi ISO 9001:2000

Hoan toan thoa man

Frequency Percent Valid Percent

Bang 5.4 Dao tao ben ngoai sau khi nhan ISO 9001:2000

Thuc hien thuong xuyenThuc hien rat thuongxuyen

Frequency Percent Valid Percent

Bang 5.5 Dao tao noi bo sau khi nhan ISO 9001:2000

Thuc hien thuong xuyenThuc hien rat thuongxuyen

Frequency Percent Valid Percent

CumulativePercent

Hieu qua lam viec cua nhan vien sau moi lan dao tao ben ngoai61

MeanStd Deviation

Hieu qua lam viec cua nhan vien sau moi lan dao tao noi bo61

MeanStd Deviation

Nhan vien tham gia vao cai tien qua trinh/dich vu61

MeanStd Deviation

Hoat dong cua nhan vien huong toi thoa man khach hang61

MeanStd Deviation

Bang 5.6 Hieu qua lam viec cua nhan vien sau moi lan dao tao ben ngoai

Frequency Percent Valid Percent

Bang 5.7 Hieu qua lam viec cua nhan vien sau moi lan dao tao noi bo

Frequency Percent Valid Percent

Bang 5.8 Nhan vien tham gia vao cai tien qua trinh/dich vu

Frequency Percent Valid Percent

Bang 5.9 Hoat dong cua nhan vien huong toi thoa man khach hang

Frequency Percent Valid Percent

CumulativePercent

Ky nang cua nha tu van

MeanStd Deviation

Muc do hieu biet ve 5S

MeanStd Deviation

Muc do hieu biet ve Kaizen

MeanStd Deviation

Bang 5.10 Ky nang cua nha tu van

Frequency Percent Valid Percent

Bang 5.11 Muc do hieu biet ve 5S

Bang 5.12 Muc do hieu biet ve Kaizen

Frequency Percent Valid Percent

CumulativePercent

Muc do hieu biet ve SPC

MeanStd Deviation

Muc do hieu biet ve 6 Sigma

MeanStd Deviation

Muc do hieu biet ve Benchmarking

MeanStd Deviation

Bang 5.13 Muc do hieu biet ve SPC

Frequency Percent Valid Percent

Bang 5.14 Muc do hieu biet ve 6 Sigma

Bang 5.15 Muc do hieu biet ve Benchmarking

Biet roBiet rat ro

Frequency Percent Valid Percent

CumulativePercent

Muc do hieu biet ve QCC

MeanStd Deviation

Muc do hieu biet ve ISO 14000

MeanStd Deviation

Muc do hieu biet ve SA 8000

MeanStd Deviation

Bang 5.16 Muc do hieu biet ve QCC

Biet roBiet rat ro

Frequency Percent Valid Percent

Bang 5.17 Muc do hieu biet ve ISO 14000

Frequency Percent Valid Percent

Bang 5.18 Muc do hieu biet ve SA 8000

Biet roBiet rat ro

Frequency Percent Valid Percent

CumulativePercent

Muc do hieu biet ve TPM

MeanStd Deviation

Muc do hieu biet ve TQM

MeanStd Deviation

Ngoai ISO 9001:2000 hien tai to chuc dang ap dung SPC61

ModeStd Deviation

Ngoai ISO 9001:2000 hien tai to chuc dang ap dung 5S61

ModeStd Deviation

Bang 5.19 Muc do hieu biet ve TPM

Frequency Percent Valid Percent

Bang 5.20 Muc do hieu biet ve TQM

Bang 5.21 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung SPC

Frequency Percent Valid Percent

Bang 5.22 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung 5S

Frequency Percent Valid Percent

CumulativePercent

Ngoai ISO 9001:2000 hien tai to chuc dang ap dung ISO 1400061

ModeStd Deviation

Ngoai ISO 9001:2000 hien tai to chuc dang ap dung QCC61

ModeStd Deviation

Ngoai ISO 9001:2000 hien tai to chuc dangap dung Giai thuong chat luong VN

ModeStd Deviation

Ngoai ISO 9001:2000 hien tai to chuc dang ap dung TQM61

ModeStd Deviation

Bang 5.23 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung ISO 14000

Frequency Percent Valid Percent

Bang 5.24 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung QCC

Frequency Percent Valid Percent

Bang 5.25 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung Giai thuongchat luong VN

Frequency Percent Valid Percent

Bang 5.26 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung TQM

Frequency Percent Valid Percent

CumulativePercent

Ngoai ISO 9001:2000 hien tai to chuc dang ap dung OHSAS61

ModeStd Deviation

Su dung luu do (flow chart)

ModeStd Deviation

Su dung bieu do Pareto (Pareto Diagram)61

ModeStd Deviation

Su dung bieu do tan suat (Histogram)61

ModeStd Deviation

Su dung bieu do phan tan (Scatter Diagram)61

ModeStd Deviation

Bang 5.28 Su dung luu do (flow chart)

Frequency Percent Valid Percent

Bang 5.29 Su dung bieu do Pareto (Pareto Diagram)

Frequency Percent Valid Percent

Bang 5.30 Su dung bieu do tan suat (Histogram)

Frequency Percent Valid Percent

Bang 5.27 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung OHSAS

Frequency Percent Valid Percent

Bang 5.31 Su dung bieu do phan tan (Scatter Diagram)

Frequency Percent Valid Percent

CumulativePercent

Su dung bieu do ma tran (Matrix Diagram)61

ModeStd Deviation

Su dung bieu do mui ten (Arrow Diagram)61

ModeStd Deviation

Su dung phieu kiem tra (Check Sheet)61

ModeStd Deviation

Su dung bieu do nhan qua (Cause & Effect Diagram)61

ModeStd Deviation

Su dung bieu do kiem soat (Control Chart)61

ModeStd Deviation

Bang 5.32 Su dung bieu do ma tran (Matrix Diagram)

Frequency Percent Valid Percent

Bang 5.33 Su dung bieu do mui ten (Arrow Diagram)

Frequency Percent Valid Percent

Bang 5.34 Su dung phieu kiem tra (Check Sheet)

Frequency Percent Valid Percent

Bang 5.35 Su dung bieu do nhan qua (Cause & Effect Diagram)

Frequency Percent Valid Percent

Bang 5.36 Su dung bieu do kiem soat (Control Chart)

Frequency Percent Valid Percent

CumulativePercent

Su dung bieu do quan he (Relation Diagram)61

ModeStd Deviation

Su dung bieu do he thong (Systematic Diagram)61

ModeStd Deviation

Thong ke giup do luong, mo ta, phan tich vagiai thich cac bien dong

MeanStd Deviation

Thong ke giup hieu tot hon ban chat, mucdo va nguyen nhan cua cac bien dong

MeanStd Deviation

Bang 5.37 Su dung bieu do quan he (Relation Diagram)

Frequency Percent Valid Percent

Bang 5.38 Su dung bieu do he thong (Systematic Diagram)

Frequency Percent Valid Percent

Bang 5.39 Thong ke giup do luong, mo ta, phan tich va giai thich cac bien dong

Hoan toan dong y

Frequency Percent Valid Percent

Bang 5.40 Thong ke giup hieu tot hon ban chat, muc do va nguyen nhan cua cacbien dong

Hoan toan dong y

Frequency Percent Valid Percent

CumulativePercent

Thong ke giup giai quyet, ngan ngua cac bien dong61

MeanStd Deviation

Thong ke thuc day cai tien lien tuc

MeanStd Deviation

Thong ke can thiet cho hoat dong cua cong ty61

MeanStd Deviation

Bang 5.41 Thong ke giup giai quyet, ngan ngua cac bien dong

Hoan toan dong y

Frequency Percent Valid Percent

Bang 5.42 Thong ke thuc day cai tien lien tuc

Hoan toan dong y

Frequency Percent Valid Percent

Bang 5.43 Thong ke can thiet cho hoat dong cua cong ty

Hoan toan dong y

Frequency Percent Valid Percent

CumulativePercent

Sau ISO 9001:2000, viec thu thap va phan tich dulieu cho hoat dong cai tien o cong ty duoc thuc hien

MeanStd Deviation

Sau ISO 9001:2000, to chuc du dinh ap dung 5S61

ModeStd Deviation

Sau ISO 9001:2000, to chuc du dinh ap dung 6 Sigma61

ModeStd Deviation

Sau ISO 9001:2000, to chuc du dinh ap dung Benchmarking61

ModeStd Deviation

Bang 5.44 Sau ISO 9001:2000, viec thu thap va phan tich du lieu cho hoat dong cai tien ocong ty duoc thuc hien

Thuc hien thuong xuyenThuc hien rat thuongxuyen

Frequency Percent Valid Percent

Bang 5.45 Sau ISO 9001:2000, to chuc du dinh ap dung 5S

Bang 5.46 Sau ISO 9001:2000, to chuc du dinh ap dung 6 Sigma

Frequency Percent Valid Percent

Bang 5 47 Sau ISO 9001:2000, to chuc du dinh ap dung Benchmarking

Frequency Percent Valid Percent

CumulativePercent

Sau ISO 9001:2000, to chuc du dinh ap dung QCC61

ModeStd Deviation

Sau ISO 9001:2000, to chuc du dinh ap dung ISO 1400061

ModeStd Deviation

Sau ISO 9001:2000, to chuc du dinh ap dung SA 800061

ModeStd Deviation

Sau ISO 9001:2000, to chuc du dinh ap dung TPM61

ModeStd Deviation

Bang 5.48 Sau ISO 9001:2000, to chuc du dinh ap dung QCC

Bang 5.49 Sau ISO 9001:2000, to chuc du dinh ap dung ISO 14000

Bang 5.50 Sau ISO 9001:2000, to chuc du dinh ap dung SA 8000

Frequency Percent Valid Percent

Bang 5.51 Sau ISO 9001:2000, to chuc du dinh ap dung TPM

Frequency Percent Valid Percent

CumulativePercent

Sau ISO 9001:2000, to chuc du dinh ap dung TQM61

ModeStd Deviation

Sau ISO 9001:2000, to chuc du dinh apdung Giai thuong chat luong VN 1000 diem

ModeStd Deviation

Bang 5.52 Sau ISO 9001:2000, to chuc du dinh ap dung TQM

Bang 5.53 Sau ISO 9001:2000, to chuc du dinh ap dung Giai thuong chat luongVN 1000 diem

Bang 5.54 Kho khan do chung khong ro rang, kho thuc hien

Frequency Percent Valid Percent

Bang 5.55 Kho khan do ap dung chung nhung khong tao duoc su khac biet rorang voi cac doi thu khac

Khong chonKho khan thu 3

Frequency Percent Valid Percent

Bang 5.56 Kho khan do tu tuong, nhan thuc, thoi quen cua nhan vien ke ca canbo quan ly co tam ly chong lai su thay doi

Frequency Percent Valid Percent

CumulativePercent

Bang 5.58 Kho khan do kha nang quan tri, dieu hanh thap, hoat dong SXKD chuaco quy hoach mang tam chien luoc trung va dai han

Frequency Percent Valid Percent

Bang 5.60 Kho khan do chay mau chat xam

Frequency Percent Valid Percent

Bang 5.59 Kho khan do phan cap chua du manh, thoi quen can thiep sau vao moi cong viec cua lanh dao nhung lai do du trong quyet dinh nen ton nhieu thoi

gian cho cac buoi hop

Frequency Percent Valid Percent

Bang 5.57 Kho khan do ky nang nha tu van chua cao, tu van chua sat voi tinhhinh hoat dong cua to chuc

Frequency Percent Valid Percent

Bang 5.61 Kho khan do kinh phi tu van cao

Frequency Percent Valid Percent

Bang 5.62 Kho khan do trinh do cong nghe, MMTB su dung la lac hau, TB hontap cua nhieu nuoc san xuat

Frequency Percent Valid Percent

CumulativePercent

Likelihood Ratio

Linear-by-Linear AssociationN of Valid Cases

Asymp Sig.(2-sided)

14 cells (77.8%) have expected count less than 5 Theminimum expected count is 03.

Likelihood RatioLinear-by-LinearAssociationN of Valid Cases

Asymp Sig.(2-sided)

26 cells (86.7%) have expected count less than 5 Theminimum expected count is 05.

Likelihood RatioLinear-by-LinearAssociationN of Valid Cases

Value df

Asymp Sig.(2-sided)

khi nhan ISO 9001:2000 Crosstabulation

Co chieu huong

Ngay mottot honHieu qua hoat dong cua cong ty sau khi nhan

Hoan toankhongthoa man

Khongthoa man

Hoan toanthoa manMuc do thoa man cua cong ty voi ISO 9001:2000

tu van

Co chieuhuong di

xuongVan nhu the

Ngay mottot honHieu qua hoat dong cua cong ty sau

khi nhan ISO 9001:2000

Total

Likelihood RatioLinear-by-LinearAssociationN of Valid Cases

Asymp Sig.(2-sided)

11 cells (73.3%) have expected count less than 5 Theminimum expected count is 05.

Value df

Asymp Sig.(2-sided)

6 cells (60.0%) have expected count less than 5 Theminimum expected count is 40.

Likelihood RatioLinear-by-LinearAssociationN of Valid Cases

Asymp Sig.(2-sided)

Bang 5.66 Cong ty tu van * Muc do thoa man cua cong ty voi ISO 9001:2000 Crosstabulation

tu van

Hoan toankhongthoa man

Khongthoa man

quan tam Thoa man

Hoan toanthoa manMuc do thoa man cua cong ty voi ISO 9001:2000

tu van

Ky nang cua nha tu van

Hoan toan thoa manMuc do thoa

man cua congty voi ISO9001:2000

It thuc hienCo thuc hien

Thuc hienthuong xuyen

Thuc hien ratthuong xuyenSau ISO 9001:2000, viec thu thap va phan tich du lieu cho

hoat dong cai tien o cong ty duoc thuc hien

Total

Hoan toan thoa manMuc do thoa

man cua congty voi ISO9001:2000

Hoan toan thoa manMuc do thoa

man cua congty voi ISO9001:2000

Sau ISO 9001:2000, tochuc du dinh ap dung

Hoan toan thoa manMuc do thoa

man cua congty voi ISO9001:2000

Sau ISO 9001:2000, tochuc du dinh ap dung

Total

Hoan toan thoa manMuc do thoa

man cua congty voi ISO9001:2000

Hoan toan thoa manMuc do thoa

man cua congty voi ISO9001:2000

Hoan toan thoa manMuc do thoa

man cua congty voi ISO9001:2000

Sau ISO 9001:2000, tochuc du dinh ap dung

SA 8000

Total

Bang 5.75 Muc do thoa man cua cong ty voi ISO 9001:2000 * Sau ISO9001:2000, to chuc du dinh ap dung TPM Crosstabulation

Hoan toan thoa manMuc do thoa

man cua congty voi ISO9001:2000

Sau ISO 9001:2000, tochuc du dinh ap dung

Hoan toan thoa manMuc do thoa

man cua congty voi ISO9001:2000

Hoan toan thoa manMuc do thoa

man cua congty voi ISO9001:2000

Khong Co Da thuc hienSau ISO 9001:2000, to chuc du dinh apdung Giai thuong chat luong VN 1000

Total

Bang 5.78 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung 5S *Loai hinh kinh doanh Crosstabulation

San xuat Dich vuLoai hinh kinh doanh

Total

Bang 5.84 Loai hinh doanh nghiep * Ngoai ISO 9001:2000 hien tai tochuc dang ap dung 5S Crosstabulation

Ngoai ISO 9001:2000hien tai to chuc dang

Ngoai ISO 9001:2000hien tai to chuc dangap dung ISO 14000

Ngoai ISO 9001:2000hien tai to chuc dang

ap dung QCC

TotalBang 5.83 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung OHSAS

* Loai hinh kinh doanh Crosstabulation

hien tai to chuc dangap dung OHSAS

Loai hinh kinh doanh

Total

Bang 5.87 Loai hinh doanh nghiep * Ngoai ISO 9001:2000 hien tai tochuc dang ap dung Giai thuong chat luong VN Crosstabulation

Ngoai ISO 9001:2000hien tai to chuc dang

ap dung Giai thuongchat luong VN

Ngoai ISO 9001:2000hien tai to chuc dang

Ngoai ISO 9001:2000hien tai to chuc dang

ap dung OHSAS

Total

Bang 5.90 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung 5S * Tong so nhan vien trong cong tyCrosstabulation

<=200 nguoi

nguoi 601-1000 >1000 nguoiTong so nhan vien trong cong ty

<=200 nguoi

nguoi 601-1000 >1000 nguoiTong so nhan vien trong cong ty

<=200 nguoi

nguoi 601-1000 >1000 nguoiTong so nhan vien trong cong ty

<=200 nguoi

nguoi 601-1000 >1000 nguoiTong so nhan vien trong cong ty

Total

Bang 5.94 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung TQM * Tong so nhan vien trongcong ty Crosstabulation

<=200 nguoi

nguoi 601-1000 >1000 nguoiTong so nhan vien trong cong ty

<=200 nguoi

nguoi 601-1000 >1000 nguoiTong so nhan vien trong cong ty

Tp HCM

TinhDong Nai

Tinh BinhDuongDia chi cong ty

Tp HCM

TinhDong Nai

Tinh BinhDuongDia chi cong ty

Total

Bang 5.98 Ngoai ISO 9001:2000 hien tai to chuc dang ap dung QCC * Dia chi congty Crosstabulation

Tp HCM

TinhDong Nai

Tinh BinhDuongDia chi cong ty

Tp HCM

TinhDong Nai

Tinh BinhDuongDia chi cong ty

Tp HCM

TinhDong Nai

Tinh BinhDuongDia chi cong ty

Tp HCM

TinhDong Nai

Tinh BinhDuongDia chi cong ty

Total

Bang 5.102 Sau ISO 9001:2000, viec thu thap va phan tich du lieu cho hoat dong caitien o cong ty duoc thuc hien * Loai hinh kinh doanh Crosstabulation

Thuc hien thuong xuyenThuc hien rat thuongxuyen

Sau ISO 9001:2000,viec thu thap va phantich du lieu cho hoatdong cai tien o congty duoc thuc hien

It thuc hien Co thuc hien

Thuc hienthuong xuyen

Thuc hien ratthuong xuyenSau ISO 9001:2000, viec thu thap va phan tich du lieu cho

hoat dong cai tien o cong ty duoc thuc hien

nhan vientrong congty

It thuc hien Co thuc hien

Thuc hienthuong xuyen

Thuc hien ratthuong xuyenSau ISO 9001:2000, viec thu thap va phan tich du lieu cho

hoat dong cai tien o cong ty duoc thuc hien

Total

Mean Std Deviation Analysis N

Bang 5.106 Correlation Matrixa

Sig (1-tailed)

Cau 13.1Cau 13.2Cau 13.3Cau 13.4Cau 13.5Cau 13.6Cau 13.7Cau 13.8Cau 13.9

Determinant = 1.629E-02a

Bang 5.107 KMO and Bartlett's Test

231.25236.000Kaiser-Meyer-Olkin Measure of Sampling

Approx Chi-Squaredf

Sig.Bartlett's Test of

Total % of Variance Cumulative % Total % of Variance Cumulative %Initial Eigenvalues Extraction Sums of Squared Loadings

Extraction Method: Principal Component Analysis.