Histogram Dependent Variable: SATFORM Normal P-P Plot of Regression Standardized Residual 40 Dependent Variable: SATFORM 1,00 30 ,75 10 E x p e c te d Cu m P rob Frequency 20 Std Dev = ,99 Mean = 0,00 N = 252,00 ,50 ,25 2, 2, 1, 1, ,5 0, 50 00 50 00 0 0 0 00 ,0 ,5 ,0 ,5 ,0 - ,5 -1 -1 -2 -2 -3 0,00 0,00 Regression Standardized Residual ,25 ,50 ,75 1,00 Observed Cum Prob Partial Regression Plot Partial Regression Plot Dependent Variable: SATFORM Dependent Variable: SATFORM 1,5 1,0 1,0 ,5 ,5 0,0 0,0 -,5 SATFORM SATFORM -,5 -1,0 -1,5 -2 -1 -1,0 -1,5 -2,0 -1,5 -1,0 -,5 0,0 ,5 1,0 1,5 IMAGE RESPONSE Partial Regression Plot Dependent Variable: SATFORM Partial Regression Plot 1,0 1,0 0,0 ,5 -,5 0,0 -1,0 -,5 -1,5 -2,0 -3 ABILITY -2 -1 SATFORM SATFORM Dependent Variable: SATFORM ,5 -1,0 -1,5 -2,0 -1,5 ATTITUDE -1,0 -,5 0,0 ,5 1,0 1,5 2,0 Histogram of Selected Cases Histogram of Unselected Cases Dependent Variable: SATFORM Dependent Variable: SATFORM 30 30 20 20 Mean = 0,00 N = 159,00 Frequency Std Dev = ,99 10 Std Dev = 1,39 Mean = -,18 N = 93,00 75 2, ,2 2, 0 2, 1, 1, 1, 0 1, ,7 ,5 ,2 0 0, - ,20 - ,55 - ,700 , - 25 , - 50 , - 75 , - 00 , -2 -4,00 -3,00 -3,50 Regression Standardized Residual -2,00 -2,50 -1,00 -1,50 0,00 -,50 1,00 ,50 2,00 1,50 2,50 Regression Standardized Residual Normal P-P Plot of Standardized Residual for Selected Cases Normal P-P Plot of Standardized Residual for Unselected C Dependent Variable: SATFORM 1,00 Dependent Variable: SATFORM 1,00 ,75 ,75 ,50 Expected Cum Prob Expected Cum Prob Frequency 10 ,25 0,00 0,00 ,25 ,50 Observed Cum Prob ,75 1,00 ,50 ,25 0,00 0,00 ,25 ,50 Observed Cum Prob ,75 1,00 Partial Regression Plot Dependent Variable: SATFORM Partial Regression Plot 1,5 Dependent Variable: SATFORM 1,0 1,5 ,5 1,0 ,5 0,0 0,0 -,5 -1,5 Unselected Cases -2,0 Selected Cases -3 -2 -1 ABILITY Dependent Variable: SATFORM 1,0 ,5 0,0 SATFORM -,5 -1,0 Unselected Cases -1,5 Selected Cases PRICE -1,0 -1,5 Unselected Cases -2,0 -2,0 Selected Cases -1,5 IMAGE Partial Regression Plot -2 SATFORM SATFORM -,5 -1,0 -1 -1,0 -,5 0,0 ,5 1,0 1,5 2,0 Histogram of Selected Cases Dependent Variable: SATFORM Histogram of Unselected Cases 30 Dependent Variable: SATFORM 40 20 20 10 Std Dev = ,98 Frequency Frequency 30 Mean = 0,00 N = 93,00 -3,50 -2,50 -3,00 -1,50 -2,00 -,50 -1,00 ,50 0,00 1,50 1,00 10 Std Dev = 1,02 Mean = -,16 N = 159,00 -4,00 2,00 -3,00 -3,50 Regression Standardized Residual -2,00 -2,50 -1,00 -1,50 0,00 -,50 1,00 ,50 2,00 1,50 2,50 Regression Standardized Residual Normal P-P Plot of Standardized Residual for Selected Cases Normal P-P Plot of Standardized Residual for Unselected C Dependent Variable: SATFORM Dependent Variable: SATFORM 1,00 1,00 ,75 ,50 Expected Cum Prob Expected Cum Prob ,75 ,25 0,00 0,00 ,25 ,50 ,75 ,50 ,25 0,00 1,00 0,00 Observed Cum Prob ,25 ,50 ,75 1,00 Observed Cum Prob Partial Regression Plot Partial Regression Plot Dependent Variable: SATFORM Dependent Variable: SATFORM 1,0 1,0 ,5 ,5 0,0 0,0 -,5 -1,0 -1,0 Unselected Cases -1,5 Selected Cases -3 -2 RESPONSE -1 SATFORM SATFORM -,5 -1,5 -2,0 Unselected Cases -2,5 Selected Cases -3 -2 ABILITY -1 Partial Regression Plot Dependent Variable: SATFORM Partial Regression Plot 1,5 Dependent Variable: SATFORM 1,0 1,0 ,5 ,5 0,0 0,0 -,5 -1,0 -1,5 Unselected Cases -2,0 -2,0 Selected Cases -1,5 IMAGE -1,0 -,5 0,0 ,5 1,0 1,5 SATFORM SATFORM -,5 -1,0 Unselected Cases -1,5 Selected Cases -3 -2 ATTITUDE -1 ... cảm nhận Kỳ vọng Phù hợp Không hài lòng Bực bội Trạng thái Mức kỳ vọng Miền dự đoán Mức thoả mãn khách hàng Đặc tính hấp dẫn Mức đáp ứng kỳ vọng Đặc tính chiều Đặc tính