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Average Average Information Information Loss Loss 100 Percent Top mgt’s understanding 63 percent VP Understanding 56 percent General mgr’s understanding 20 percent Em[r]
(1)(2)Art of Leadership & Motivation
HRM – 760 Lecture 6
FACILITATOR
(3)The Importance of Communication Skills for Business Leaders as expressed
by Business Authorities
“Top executives from Fortune 500 companies rate communications skills as the most important
quality for business leaders.”
New York Times
Business Section
“There may be no single thing more important in our efforts to achieve meaningful work and fulfilling
relationships than to learn and practice the art of communication.”
The Art of Leadership
(4)(5)5 We need to
improve communication as
70 % of our communication efforts
70 % of our communication efforts
are:
are:
• misunderstood misunderstood • misinterpreted misinterpreted
• rejected rejected
• distorted or distorted or
(6)Cost of Correspondence
• One page business letter that took 10
minutes to dictate cost between $50-$100. • Poor writing costs even more since it
o Waste Time.
o Wastes Effort.
(7)THE QUALITY OF YOUR LIFE
IS THE QUALITY OF YOUR COMMUNICATION ~
(8)(9)Communication
"You are not only responsible for what you say, but also for what you do not say."
– Martin Luther
(10)Need for Communication
1.Very strong in Human beings
2.Considered as a basic need, as in the case of eating, sleeping, etc.