Lecture Art of Leadership and Motivation - Lecture 6

After this chapter the student should have acquired the following knowledge and skills: Recognize how mental models guide your behavior and relationships; engage in independent thinking by staying mentally alert, thinking critically, and being mindful rather than mindless.

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Art of Leadership & Motivation

HRM – 760 Lecture ­ 6

The Importance of Communication Skills

for Business Leaders as expressed

by Business Authorities

“Top executives from Fortune 500 companies rate

communications skills as the most important

quality for business leaders.”

New York Times

The Art of Leadership

Max De Pree, Author 3

Original Message

Average      Average Information       Information

100 Percent Top mgt’s understanding

63 percent 

VP Understanding

56 percent General mgr’s understanding

30 percent 

40 percent Division mgr’s understanding

Percentage of Understanding lost in communication

We need to improve communication as

70 % of our communication efforts are:

Cost of Correspondence

• One page business letter that took 10

minutes to dictate cost between $50-$100

• Poor writing costs even more since it

o Waste Time.

o Wastes Effort.

THE QUALITY OF YOUR LIFE

IS THE QUALITY OF YOUR COMMUNICATION ~

BOTH WITH YOURSELF & OTHERS 7

Communication

"You are not only responsible for  what you say, but also for what  you do not say."

– Martin Luther

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1.Very strong in Human beings

2.Considered as a basic need, as in the case of eating, sleeping, etc

3.Established as both social & individual need

• Communication is the process of

sending and receiving information.

COMMUNICATION

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THE COMMUNICATION PROCESS

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Most common ways to

communicate

 Image s

Body Lan

What are the hardest

things to say?

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I Was Wrong

Hardest Things to Say

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Words Are Energy

• Never use words like defeats, failure &

problem Always talk of “Hope, Belief, Faith,

Victory & Success.”

• When you use a Positive word, it raises your

Energy Levels & Putting you in a

“Winning Frame of Mind.”

Sharing of Resources

"A candle loses

nothing by Lighting

another candle"

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• If you have your sight,

you are blessed

• If you have insight, you

are a thousand times

Doing is Believing

• "I hear and I forget. I  see and I remember. 

• I do and I understand." 

(Confucius 551­479 BC)

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I blame softly.“

•  (unknown)

"Great speakers are not born, they're trained."

Dale Carnegie

"Perhaps you will forget

tomorrow the kind words you

say today, but the recipient may cherish them over a lifetime.“

Dale Carnegie

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Conversation with Wise Man

“A single conversation

with a wise man is better than ten years of study.”

Chinese Proverb

"Communication is really all anyone ever gets paid for ultimately and if you cannot effectively communicate you will PAY not get paid "

Doug Firebaugh

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"Kind words can be

short and easy to

speak, but their echoes are truly

COMMUNICATION – Do you know?

• PEOPLE REMEMBER:

– 10 % of what they read

– 20 % of what they hear

– 30 % of what they see

– 50 % of what they see and hear

COMMUNICATION – Do you know?

• If you tell people something without

repetition:

– After 24 hours, 25 % have forgotten it

– After 48 hours, 50 % have forgotten it

– After 72 hours, 75 % have forgotten it

– After one week, 96 % have forgotten it

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