The language of business correspondence in english ngôn ngữ thư tín thương mại tiếng anh

The Language of Business Correspondence in English NON NO THU TIN THONG MAI TIENG ANN Aqgti 2.4 10 GS.TS NGUYEN TRONG DAN The Language of Business Correspondence in English 61 " EDITION NGON NGO THU TIN THUONG MAI TIENG ANH Xueit bdn lein Mit NHA XUAT BAN LAO BONG - )(A HOI Ma s6: 06 - 43 25 - Contents Page Preface to the 6th Edition Acknowledgements Chapter 7, THE STYLE AND STRUCTURE OF A BUSINESS LE'TT'ER 11 Chapter 2, INQUIRIES AND REPLIES 39 Chapter 3, QUOTATIONS, OFFERS AND TENDERS 63 Chapter 4, SALES LETTERS AND VOLUNTARY OFFERS 99 Chapter 5, IN-HOUSE CORRESPONDENCE 114 Chapter SALES LETTERS AND VOLUNTARY 148 Chapter ORDERS AND THEIR FULFILMENT 163 Chapter PAYMENTS IN INTERNATIONAL TRADE 221 Chapter COMPLAINTS AND CLAIMS 256 Chapter 10 ELECTRONIC CORRESPONDENCE TELEGRAMS, CABLES, TELEXES, FAXES AND E MAILS - 288 Chapter 11 TRANSPORTATION 318 Chapter 12 MARINE INSURANCE 357 Chapter 73, APPLICATION LETTER AND CV 378 Appendix 396 COMMON BUSINESS ABBREVIATIONS Preface to the 6th Edition This book was originally written for students of Foreign Trade University and was first internally circulated in the university in 1979, and then published by the Educational Publishing House in 1992 Since then the book has become a familiar textbook for business students throughout the country and a manual for business persons in all economic sectors of Vietnam Over a quarter of a century, I have received, with special sincere thanks, many letters from readers suggesting improvements, corrections and inclusions of up-to-date information and exclusion of out-of-date aspects of letter writing I am, therefore, very delighted in making efforts to meet the needs of students, business persons and other readers On this occasion I would like to thank all those who have been giving my book their very warm welcome, and expressing their love for and interest in it by making constructive contributions to its further improvements As always I wish to specially thank my wife my children and my grandchildren for their day - to - day assistance, encouragement and constant company as ever before, with which I was able to review the book for the th edition I also wish to express my very sincere thanks for my professors, lecturers, and tutors at Sydney University, University of Canberra in Australia; University of Cambridge, Oxford University in the United Kingdom; and Hope International University in the USA for their valuable help in the improvement of the book Hanoi, Autumn 2007 Prof Dr Nguyen Trong Dan Preface to the First Edition There are increasing needs for trained business persons as a result of the recent rapid development of foreign trade in Vietnam A good command of written commercial English is one of the most important qualifications of a business person This book aims at meeting the needs of commerce students at the Foreign Trade University, and at the same time it can serve as a hand book for those who are engaged in foreign trade transactions in Vietnam The many letters included are written in a straight-forward and meaningful style and relevant to daily transactions of Vietnamese business persons And in this sense, it is hoped that the book will be of special help to Vietnamese commerce students, users and readers The book is divided into 15 chapters each containing: - Legal aspects of the subject matter - Kinds of letter - What is to be written in letters - How letters are to be written - Examples of letters - Vocabulary - Bilingual phrases: English and Vietnamese - Exercises It is desired that further research is necessary to find out specific problems of commerce students in writing commercial letters in English so as to help them to write efficiently and accurately at the discourse level Due to the author's absence of up-to-date knowledge of the commerce world in the contemporary fast changing world, shortcomings and mistakes might have been made here and there in the book Any corrections and suggestions from students, readers, users, friends and colleagues will, therefore, be highly appreciated NGUYEN TRONG DAN 1992 Acknowledgements I am deeply indebted to my most respecter and beloved teacher, Mr Do Mong Hung, General Consultant of the Ministry of Trade for his useful lectures on commercial correspondence in English and his ideas during the initial preparation of this book I am also deeply indebted to Professor Dr Patricia Denham, Director of the TESOL Center, Faculty of Education University of Canberra for her kind encouragement during the development of this book in Canberra, Australia I acknowledge my gratitude to Ms Leonie Cottril, lecturer at University of Canberra for her valuable instructions, corrections, comments, criticism, suggestions, and her daily assistance during the development of this book under her supervision I would like to express my thanks to all import and export organizations and commercial services of Vietnam at home and abroad for their assistance and permission for reproduction of their letters and documents I also wish to extend my thanks to the teaching staff of the Faculty of English at the Foreign Trade University for their long and kind cooperation I wish to express my special thanks to my wife and may children for their patience, understanding and encouragement throughout the preparation and development of this book Without their support, material and spiritual, the book would have been made impossible I would like to express my many thanks to Mr Timothy Mazwell Clemons from Australia for the trouble he has taken on may behalf in proofreading through the book Finally, I also would like to convey my thanks to all of my friends, and former students for their constructive discussions, suggestions and timely assistance NGUYEN TRONG DAN 1992 ... Chapter THE STYLE AND STRUCTURE OF A BUSINESS LE FIER I THE STYLE OF A BUSINESS LETTER The business letter is the principal means used by a business firm to keep in touch with customers: very often... With this initial piece of advice in mind, review the following list of words and expressions Then plan to eliminate these terms from your business writing vocabulary Expressions in business letters... University in the USA for their valuable help in the improvement of the book Hanoi, Autumn 2007 Prof Dr Nguyen Trong Dan Preface to the First Edition There are increasing needs for trained business