Nghiên cứu hoạt động quản trị nguồn nhân lực tại công ty TNHH minh phúc

ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - NGUYỄN THỊ NGỌC VÂN RESEARCH ON HUMAN RESOURCE MANAGEMENT ACTIVITIES AT MINH PHUC CO., LTD NGHIÊN CỨU HOẠT ĐỘNG QUẢN TRỊ NGUỒN NHÂN LỰC TẠI CÔNG TY TNHH MINH PHÚC LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH HÀ NỘI - 2018 ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - NGUYỄN THỊ NGỌC VÂN RESEARCH ON HUMAN RESOURCE MANAGEMENT ACTIVITIES AT MINH PHUC CO., LTD NGHIÊN CỨU HOẠT ĐỘNG QUẢN TRỊ NGUỒN NHÂN LỰC TẠI CÔNG TY TNHH MINH PHÚC Chuyên ngành: Quản trị kinh doanh Mã số: 60 34 01 02 LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH NGƯỜI HƯỚNG DẪN KHOA HỌC: PGS.TS NGUYỄN NGỌC THẮNG Hà Nội - 2018 DECLARATION The author confirms that the research outcome in the thesis is the result of author’s independent work during study and research period and it is not yet published in other’s research and article The other’s research result and documentation (extraction, table, figure, formula, and other document) used in the thesis are cited properly and the permission (if required) is given The author is responsible in front of the Thesis Assessment Committee, Hanoi School of Business, and the laws for above-mentioned declaration Hanoi, May 1, 2018 i ACKNOWLEGEMENTS First and foremost, I would like to express my sincere gratitude to my advisor Mr.Nguyen Ngoc Thang, Associate Professor, who has supported me throughout my thesis with hispatience, motivation, enthusiasm, and immense knowledge His guidance helps me in all the time of the research and writing of this thesis I could not have imagined having a better supervisor and mentor for my thesis study Secondly, I would also like to thank the management level at Minh Phuc Co., Ltd for contributing ideas, providing data, materials and suggestions for me to complete the dissertation My sincere thanks also goes to all member in my family who gave enthusiastic support, generous care and shared house-work with me during the time I studied MBA and the time I finished the thesis Thank you very much! Hanoi, May 1, 2018 ii CONTENT DECLARATION i ACKNOWLEGEMENTS ii CONTENT iii LIST OF ABBREVIATION vi TABLE vii FIGURE vii DIAGRAM viii INTRODUCTION 1 Rational Overview of research issues Research Objectives Scope of the study Research process Research Methods The scientific and practical significance of the research topic Highlights of the thesis Thesis structure CHAPTER 1: OVERVIEW OF HUMAN RESOURCES MANAGEMENT 1.1 The concept of human resource management 1.2 The real meaning of human resource management 10 1.3 The role of human resource management in enterprises 10 1.4 The goal of human resource management 11 1.5 The main contents and functions of human resource management 11 1.5.1 Functional group to attract human resources 11 1.5.2 Functional training - development group 12 1.5.3 Group function to maintain human resources 13 iii 1.6 The situation of activity in managing human source in Vietnam 14 1.7 Outline the model of human resource management in Vietnam 15 1.8 Factors affecting human resource management 17 1.8.1 External factors 17 1.8.2 Internal Factor 17 1.9 Human resources of the customer care industry 17 CHAPTER 2: ANALYSIS OF PERSONAL RESOURCES MANAGEMENT AT MINH PHUC LIABILITY COMPANY 19 2.1 About Minh Phuc Co., Ltd 19 2.1.1 Introduction of the company 19 2.1.2 History of formation and development 20 2.1.3 Certificate system, quality policy and Logo meaning 22 2.1.4 Infrastructure and technology 23 2.1.5 People and culture 25 2.1.6 Services of Minh Phuc Co., Ltd 27 2.1.7 Organizational structure of Minh Phuc Co., Ltd 27 2.1.8 Tasks and functions of departments 29 2.2 Situation of production and business activities of the Company Co., Ltd 33 2.2.1 Situation of production and business activities 33 2.3 Analysis of human resources at Minh Phuc Co., Ltd 34 2.3.1 Human resources at Minh Phuc Co., Ltd 34 2.3.2 Assessment of human resource management status of Minh Phuc Co., Ltd 36 2.4 Achievements and limitations in human resource management at the Company 49 2.4.1 Achievement 49 2.4.2 Limit 49 iv 2.4.3 The cause of the limitations 51 CHAPTER 3: SOME MEASURES THE IMPLEMENTATION OF HUMAN RESOURCES MANAGEMENT OF MINH PHUC COMPANY LIMITED 52 3.1 Oriented development of Minh Phuc Company limited 52 3.1.1 Oriented development of Minh Phuc Company limited in years 52 3.1.2 Orientation and objectives of human resource development of Minh Phuc Company limited 52 3.2 Some solutions to improve human resource management at Minh Phuc Company 55 3.2.1 Measures to complete the function to attract and allocate human resources 55 3.2.2 Solutions to perfect training functions, human resource development 58 3.2.3 Complete solution to maintain human resources 59 3.2.4 Supporting solutions to improve human resource management 62 CONCLUSION 64 REFERENCES 66 APPENDIX 68 APPENDIX 70 APPENDIX 72 APPENDIX 76 APPENDIX 81 APPENDIX 83 v LIST OF ABBREVIATION BPO: Business Process Outsourcing DEPT : Department HR: Human Resources MP: Minh Phuc VND : Vietnamese dong vi FIGURE Figure 1.1: Flowchart of the study Figure 1.2 - Research process TABLE Table 2.1 Situation of business activities over the years 33 Table 2.2 The human resources of Minh Phuc Company over the years 34 Table 2.3 The level of training completion of the company in 2015 45 Table 2.4 The number and cost of training for the company in 2013 – 2015 45 vii DIAGRAM Diagram 1.1 Diagram of curriculum development / Human resource development 13 Diagram 1.2 Components of human resource management 16 Diagram1.3 Human resource management and environmental factors 16 Diagram 1.4 Organizational structure of Minh Phuc Co., Ltd 28 Diagram 2.1 Recruitment process at Minh Phuc Co., Ltd 38 Diagram 2.2 The process of recruiting direct staff 42 Diagram 3.1: The system evaluates the capacity and quality of work performed by staff 60 viii APPENDIX SURVEY NEED OF EMPLOYEES In order to help the leader set appropriate personnel policies, improve the level of satisfaction of the staffs of the Company, please take a few minutes to fill in this short survey form All answers are valid, none of your answers are wrong or true, because that is really your own feeling Your comments will be completely confidential PART 1: Please indicate your level of agreement on the following statements For each statement, mark X in one of the numbers through 7; The convention is: 1: Absolutely disagree 5: Agree 2: Very disagree 6: Very agree 3: Disagree Absolutely agree 4: Doubt Comment on the performance evaluation of staff performance Code Speeches Degree of consent You believe in competent people to assess 7 7 eva Employee assessment is fair, accurate eva the performance of your work The assessment process gives you a clear plan of training, personal career eva development Evaluation has really helped you to eva improve the quality of your work Do you find the current assessment eva method reasonable? 72 Comments on salary, bonus CODE Speeches Degree of consent pay You are paid high pay You usually get a raise You can live totally on income from the 7 pay company Salaries are commensurate with the pay results of the work pay Wages and salaries are paid in a fair manner Comment on the work environment CODE Speeches Degree of consent env Work is not high pressure env Jobs not require regular work overtime env Safe, clean workplace equipment Stability work does not have to worry env about losing a job Comment on the training issue CODE Speeches Degree of consent ou are provided with the skills necessary 7 Does the company determine the annual 7 for the job You can participate in the training program required by the job training needs The company has policies to support training for employees 73 The company carries out post-training 5 7 assessments In general the training in the company is good PART II: Please give some details about your work and yourself Working Parts of him / her in the company ………………………………………………………………………………… Your working position in the group: Employe Offic Expert in Managers Director / Companie Salesma e e the in sections Deputy s Board of staff departme (supervisor Head of Directors nt s, team Departme leaders, nt or team equivalent n leaders) Sex Literacy Male Female Level Level Level Qualification untrained Primary Intermediate Worker College Graduate Age: Working time at the company 74 University Less than years From years to years Between and 10 years Over 10 years Your average monthly income (including non-salary) belongs to the group: