Bài giảng Tiếng Anh 11 - Unit 9: The post office (Writing)

Bài giảng Tiếng Anh 11 - Unit 9: The post office (Writing) giúp học sinh xây dựng, viết lá thư bày tỏ sự hài lòng hoặc thất vọng của bản thân về dịch vụ của bưu điện.

We lc o me  to  c las s  11B2 Game! Test your  memory ! LOOK AT THESE SENTENCES QUICKLY: A) DEAR SIR / MADAM: B ) YOURS FAITHFULLY, C ) I’M  S ATIS FIED  WITH THE S TAFF OF  THANH BA POS T OFFICE .  D ) THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE WHAT CAN YOU REMEMBER ? A) DEAR SIR / MADAM: B ) YOURS FAITHFULLY, C ) I’M  S ATIS FIED  WITH THE S TAFF OF  THANH BA POS T OFFICE .  D ) THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE WRITING A formal LETTER TO UNIT 9: EXPRESS SATISFACTION / DISSATISFACTION Nguyen Van An 76 Hoang Van Thu Street Ha Noi city THE DIRECTOR OF THANH BA POST OFFCE TASK 1: Rearrange the following sentences in the correct order of a letter: A) DEAR SIR / MADAM, B) I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE THEY ARE ALWAYS THOUGHTFUL AND COURTEOUS TO CUSTOMERS C) I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES D) YOURS FAITHFULLY, E) I KNOW YOU AND YOUR STAFF HAVE DONE WELL AND THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE part Format Part -EXPRESSING YOUR SATISFACTION OR DISSATISFACTION THE REASON FOR WRITING LETTER Example I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE Part -STATING Part -EXPRESSING YOUR I’M WRITING TO GIVE COMMENTS ON HOPE / WISHES THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE YOUR POST OFFICE’S SERVICES PART FORMAT EXAMPLE I’M WRITING TO GIVE THE COMMENTS ON YOUR REASON FOR POST OFFICE’S WRITING LETTER -STATING SERVICES -EXPRESSING YOUR SATISFACTION / DISSATISFACTION -EXPRESSING YOUR HOPE / WISHES I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE There are some more useful expressions of satisfaction and dissatisfaction SATISFACTION 1- I’m pleased with 2-the good point is… DISSATISFACTION 3- I’d like to comment on … 4-I’m writing to express my dissatisfaction with… 5-I’m writing to complain about … 2)How are the staff of the Post Office? Staff / well-trained / thoughtful / courteous to customers 2- I’m pleased with the staff of the Post Office because they are well-trained , thoughtful, and courteous to customers 3) How is the security condition of the Post Office? No one/ keep / motorbikes / bicycles I’m writing to express my dissatisfaction with the security condition of the Post Office because there is no one to keep my motorbike or bicycle Express money tranfer / speedy / secure 4)How are the services of Thanh Ba Post Office ? 4) I’m pleased with the services of Thanh Ba Post Office Especially, the service of express money transfer is very speedy and secure 5)How are the opening hours of the Post Office? THE closing HOURS / EARLY 5) The closing hours of the Post Office are too early I think it would be better if the Post Office is open until 10pm, so that customers can have more access to your services Task 3: write a full letter , using the ideas discussed in task Nguyen Van An 76 Hoang Van Thu Street Ha Noi city THE DIRECTOR OF THANH BA POST OFFCE PART 1: STATING THE REASON FOR WRITING LETTER - I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES PART 2: EXPRESSING SATISFACTION OR DISSATISFACTION - I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE …… -I’m writing to express my dissatisfaction with… PART 3: Expressing your hope / wishes -THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE DEAR SIR: I have been using the services provided by Thanh Ba Post Office for years and I am in response to your call for Customers to express their satisfaction or dissatisfaction towards the Post Office services Like many other customers,I find your Post Office a well-equipped and reliable address Firstly,I’m impressed by your spacious place for transaction, the seats are clean The nine telephone boxes are always available so customers not have to wait to make their call More interestingly, I am satisfied with the prices of the services Altho ug h the  pac king  are a is  larg e , it has   no  s e c urity g uards  and I s o me time s  fe e l  ins e c ure  le aving  my mo to rbike  the re And the  las t po int I wo uld like  to  c o mme nt  o n Is  the  o pe ning  ho urs  o f the  Po s t Offic e I think it wo uld be  be tte r if the  po s t o ffic e is  o pe n until 11pm s o  that c us to me rs  c an  have  mo re  ac c e s s  to  yo ur s e rvic e s I know that you and your staff have done so far for the development of the Post Office This letter is written in the hope that your Post Office will be made a better place Yours faithfully, Nguyen Van An HOMEWORK: write a letter to express the satisfaction / dissatisfaction about Bao Loc Post Office THANK YOU FOR  JOINING US ! ... services the residents can write about What services ? use the pictures and cues to express SATISFACTION or DISSATISFACTION about Thanh Ba Post Office: Thanh Ba Post Office 1) What is Thanh Ba Post Office. .. to customers 2- I’m pleased with the staff of the Post Office because they are well-trained , thoughtful, and courteous to customers 3) How is the security condition of the Post Office? No one/... the services of Thanh Ba Post Office Especially, the service of express money transfer is very speedy and secure 5)How are the opening hours of the Post Office? THE closing HOURS / EARLY 5) The