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TCVN ISO 9004:2011

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Tiêu chuẩn này đưa ra hướng dẫn nhằm hỗ trợ tổ chức đạt được sự thành công bền vững thông qua phương pháp tiếp cận quản lý chất lượng. Tiêu chuẩn này có thể áp dụng cho mọi tổ chức, không phân biệt loại hình, quy mô hay hoạt động. Tiêu chuẩn này không nhằm sử dụng cho chứng nhận, quy định pháp lý hay hợp đồng.

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