Mo dau d$m phfin — tpo sy hiéu biét M€I DAU DAM PHAN Tae khfi ng dam phan Néu xuat phat tit goc co l pi cho vi(c dat duoc t hfia thu a( n, nen tao duoc mot bau khfi ng tin ca(y lan nhau, that h I:ic Dua nhiing dé nghJ ban dau: Su iién trién cua cuoc dam phiin b| :inh huong lcin vao nhiing de ngh| ban dau cua ben vi moi so li sau:— No t ruyén dat thong tin ve th:ii dp, nguy(n vong, su cjuan ram va nhan thfrc cfia bén va nhiing van de bat dong - h o co the diroc sir diing de cac hen tham tinh hinh ctia phia hen trufic khidua quyét d|nh cua minh - No co the duoc c:ic bén sit dung de thiét lap viing dam phan + Lua chon van de “de truoc, khé sau” + Khuyén khich hen dna de ngh| trufic + Khong dna de ngh| dfiu tié n tot nhat va kié n t ri bao v( - Can phai tinh toan de dira de ngh| hop ly nam pham vi co thé thfia thuan Lap chuo’ng trinh tain vi(c Doi vcii nhii ng cuoc dam phan ch fnh thuc cho nh iing van de lcin, viec lap chvong trinh lam viec nén diroc hang van ban, cung cap cho bén de co t h‹ii gian chuan b| Tuy nhién ch irong trinh lam vi(c van co thé dam phiin tha y doi lai TAO SQ HIEU BIET Dat cau hf4 - Thu thap thong tin nhat d|nh - Dira thong tin - Lam cho phi ben chuyén hircing - flirting suy nghi cua phia bén di den mot két luan - Thu htit sq chu y - Cau hoi mci de dat diroc thong tin khiii quiit lien ‹Juan den van dé co lien cJ uan — Cau hoi déing de x:ic minh nhiing diem nhat d|nh ve st ki(n va de nhan dupc nhiing cau tr:i lcii don gi:in la co va khong — Khony da(t nhiéu nhiing cau hoi dony trit khony can thie’t — Dat cau hfi i yeu cau tra Hi bang so li(u, chu khong nén yeu cau tr:i Hi bang piai phap — Ngii di(u cfia cau hot la tiring tinh va thiii binh tinh Nhu’ng cong kich lcin tiéng hoa( c tip dat khong mang lai nhiing drip tiny tich cuc — Néu d|nh lay thong tin kho moi hoi, hay da(t mot loat cac cau hoi mém mong trucic de tu dong hoa cau trii Hi cua bén kia, sau mcii dat cau hoi chinh — Buoc bén tiép tuc ph:it biéu - B:to hi(u rang minh da riot du — The hi(n nhiing bat binh hoac khong chap nh a( n nhii’ng quan diem cua bén — The hi(n mot su that vong — Inn lang mol kho:ing théi gian ngan sau mot dung thu htit su chti y cua bén — Inn lang the hi(n su’ mién curing Lang nghe d:tin phan de: - The hi(n su ton trpng cua ta va cling thoa man nhu céu tu trpng cfia ben tain cho quan h( hai bén gan bo hon, d:inn phan thua) n lot hon - Phat hi(n su mau thuan, thiéu nhat quiin quan diem, la) p lua) n cua bén - Biét du’oc bén thu'c sit da hiéu van de chira - Boc lo thai chia sé - Hay lang nghe ca cach noi - Khong phiit biéu giiip (noi leo) bén gap khéi khan dién dat — Nhac lai hoac chit giai ve diéu ma phia bc•n vira mcii néi ‹Ie kiém tra lai tinh chinh x:ic hoac de co dpng lai - Yéu cau giai t hich nhiing diem chua ro - Sit dung nhiing cau noi de chuyén sang chit de tiép theo - Ghi chép de vach nh iing diém cc ban Quan sat Dién mao: Quan s:it di(n mao ph:ii hét siic cén than vi co the b| nham lan Do phai d ii ng ca kinh nyhi(m, linh cain va nh iing thong tin Thu th a( p dune ve bén de co c:ich hanh d c›ng Not chung vi(c c:tin nh a( n qua di(n mao chi diing de tham khao 4.2 Thai do: Néu hen co thai kiéu ngao thi cuoc dam ph:i n sé dién khong doi dich, néu co thai thén thi(n, thang than thi dam phan sé dién tinh than hop tac cilng giai quyét van de Tuy nhien ciing khong nen tin van c:ic gia thiét ve thai t tr ban dau vi th:ii cua h p sé bién doi theo tinh hinh cua cuoc dam ph:i n 4.3 Cii chi: • chain chu, the hi(n: - hu‹ing ho’i ve phia tru‹ c - tay mci va canh ray duoi • Thii the, the hi(n - Tu the thang dung - Canh tay va chan hot chéo • That vpng, the hi(n — Xoa giiy - Nhin loi hoac bén ngoai • Ch:i n ng:in, the hi(n — Khuynh hucing ng:i ve sau - Vé ngu(ch ngoac ho)ac gfi ngon tay • Tin tuong, the hi(n — Cir chi i hir gian va c‹ii mci — Dot ngot thay doi cao cua gipng noi - Che mi(ny noi Phan tich nhfrng ly lé va quan diém Khi phan tich nen nhin van: - Nhiing nham lan hoac bo sot th rrc Ie - Thiéu logic - Xuyen tac nhiing diéu rr u tién — Tr:i liri cau hiii • Khong tra lcii néu: - Ph:it hi(n nhung cau hoi khong d:ing tr:i lcii • Kéo dai thcii gian suy nghi: khong nen tra lcii bén dat c$u hoi Neu ly chua tr:i lcii - Chap nha)n su cat ngang c$u tra Hi - Cu chi the hi(n khong cé› gi de noi - Buoc phia bén ta tim cau trii Hi