INTERNSHIP REPORT Viking technology JSC

TABLE OF CONTENTS TABLE OF CONTENTS i INTRODUCTION .ii LIST OF TABLES AND CHARTS iii LIST OF ABBREVIATIONS iv PART 1: OVERVIEW OF VIKING TECHNOLOGY JOINT STOCK COMPANY 1.1 General introduction about Viking Technology JSC 1.2 The process of foundation and development 1.3 Missions – Visions – Core Values .2 1.4 Company’s organizational structure 1.4.1 The specific duties and function of each department 1.4.2 Function of each department 1.5 Business results in recent years (2018,2019) PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN VIKING TECHNOLOGY JSC .9 2.1 The work done inside the company 2.2 The work done outside the official assignment of the company .9 2.3 Skills and knowledge gained in the internship processing 2.4 The difficulties and lessons of experience in the internship processing 10 2.4.1 The difficulties in the internship processing 10 2.4.2 The lessons of experience in the internship processing .11 PART 3: THE REALLITY OF THE USE OF ENGLISH IN EDUGLOBAL VIETNAM JSC 12 3.1 The reality of using English in the business 12 3.1.1 Advantages 12 3.1.2 Disadvantages 13 3.2 Recommendations for solutions .13 PART : RECOMMENDATIONS FOR CHOOSING A GRADUATION THESIS TOPIC 15 CONCLUSION 16 INTRODUCTION In recent decades, information technology and digital content have been receiving a great deal of public attention, which lead more and more people consume these kinds of products and services Being aware of this trend, Viking Technology Joint Stock Company determined the core value and built the appropriate brand in terms of global demands The company was founded in 2015 by experienced members of technology The first criterion is set out to meet the quality and adequacy of solutions to optimize the business process of organizations and businesses Viking Technology JSC looks forward to achieving great developments in their career, as well as making a useful contribution to society They aspire to talented people, who have the same intention to build a unified organization, fulfill ambitions and meet the trust of members Loyal to the development perspective based on the quality of products and services, the criteria to meet customer requirements are put on top of the Viking projects and services provided The achievements of Viking today are thanks to the continuous efforts of the management team and staffs Being recommended and allowed by English Department - Thuong Mai University, I luckily have an opportunity to work at Viking Technology JSC as an intern After one month under devoted support and instruction of managers and staffs in the company, I was able to learn a great deal of professional knowledge and apply what I obtained from university into practice I would like to give my sincere thanks to teachers at English department as well as my manager and staffs at Viking Technology JSC I look forward to receiving comments and suggestions so as to improve my report Hanoi, January 5th , 2020 Student Nguyen Thu Thao LIST OF TABLES AND CHARTS No Name Content Page Image 1.1 Logo of Viking JSC Chart 1.1 Viking’s organizational structure 3 Table 1.1 Sample contract of Viking JSC Table 1.2 Business result of Viking JSC LIST OF ABBREVIATIONS No Abbreviations English Meaning Vietnamese Meaning JSC Joint Stock Company Công ty cổ phần PBT Profit before tax Lợi nhuận trước thuế PAT Profit after tax Lợi nhuận sau thuế PART 1: OVERVIEW OF VIKING TECHNOLOGY JOINT STOCK COMPANY 1.1 General introduction about Viking Technology JSC - Company name: Viking Technology JSC - Address: Thang Long Tower 98 Nguy Nhu Kon Tum, Hanoi - Telephone: (84.9) 8582 9280 - Fax : (84.4) 8582 9281 - Website: http://www.vkg.vn - Legal capital: VND billion 1.2 The process of foundation and development Viking Technology was established on February 3rd, 2015 by experienced members of technology The first criterion is set out to meet the quality and adequacy of solutions to optimize the business process of organizations and businesses Image 1.1 Logo of Viking Technology JSC Viking Technology JSC looks forward to achieving great developments in their career, as well as making a useful contribution to society The company aspired to talented people, who have the same intention to build a unified organization, fulfill ambitions and meet the trust of members Loyal to the development perspective based on the quality of products and services, the criteria to meet customer requirements are put on top of the Viking projects and services provided The achievements of Viking today are thanks to the continuous efforts of the management team and staffs 1.3 Missions – Visions – Core Values Missions: ● Fulfilling the responsibility with state, paying all taxes in accordance with current regulations ● Implementing state regulations on environmental protection, national security and labor safety ● Bringing prosperity to the company and its members – employees and bringing optimal benefits to shareholders ● Bringing to customers the most advanced products, software, applications and tools to help customers create innovative products, shorten product development cycles, save costs, improve competitiveness, and soon bring their products to dominate the market Visions: ● Becoming the top technology company in Vietnam ● Expanding international market, such as Thailand, Indonesia, Korea,… in the following years ● Focusing on inventing a variety of software and developing telecommunications and information technology market Core values: ● Wow-service: Service that goes beyond fulfilling basic customer expectations and giving them a pleasant surprise ● Responsibility: Bring high value to customers, train dynamic and professional staff In addition, contributing to the industrialization and modernization of the country, bringing a new wave for domestic and foreign enterprises ● Creativity: Eduglobal is always aiming at a flexible, constantly changing, creative business to adapt the industry 4.0 ● Human values: The company believes that human element is extremely important not only for the operation of the company, but also for society in general Therefore, the company always concentrates on fostering incompetent managers and skilled workers, offers good remuneration, and ensures the rights of employees ● Professionalism: The has always proved to be a professional organization, from the way it is organized, operated, the way it provides products and services to how it recruits and gives incentives to the employees 1.4 Company’s organizational structure Chart 1.1 Viking Technology JSC structure From the above chart, you can see that this structure is relatively simple which only have board of management, director, vice director and departments which are technological department, financial department and sales department As the company has established for years, it is appropriate to develop from a small scale and step by step extend the business Although there is not without disadvantages, the advantages will be far more significant In fact, the company structure is simplified which helps management effectively and cut down the costs Therefore the company can develop sustainably 1.4.1 The specific duties and function of each department System integration and Software solutions on demand are the main supplies of Viking Technology to every customers System integration provides customers with many benefits on the basis of linking features between hardware, software, network and utilities to satisfy customers' management needs Viking Technology JSC has experienced experts in system integration with important certificates such as CCNP, CCIE, OCP, etc The solution they provide always harmonizes efficiency and cost, especially customers are proud of the company’s service capacity With a team of experienced engineers who have worked for large organizations such as IBM, Microsoft, DELL, FPT, The company is completely confident to bring the best solution for developing applications according to customer requirements Some of the applications that they have consulted and implemented for customers include: - Online training system - Web portal - Document management and operational management system - Digital content management system - Human Resource & Salary Management System - Customer relationship management system - Public administrative management system under the one door mechanism - Hospital Management System - Business Process Management System Television 1.4.2 Function of each department ● Board of management Boards should make the high-level policy decisions and leave the lowlevel managing policy decisions to the management This means boards make big decisions like whether to close or open facilities, or make major purchases in keeping with the organization's long-term strategic plans ● Director The Director who will work and manage the head of all departments in the company and report to Board of management ● Financial Department The business functions of a finance department typically include planning, organizing, auditing, accounting for and controlling company's finances The department also usually produces the company's financial statements ● Technological Department Manage, implement and inspect technical work, ensure work progress, saftey, quality and economic efficiency in Company Management of using, reparing, purchasing equipments, machines for business operations in Company ● Sales Department The main function of a sales department is to effect sales It is concerned with the transfer of ownership or merchandize on terms satisfactory to both the buyer and seller This has to be done at the lowest possible cost The department plays an important role in the company by contacting potential or existing customers to introduce our products and services In addition they also explain and deal with customer's problems 1.5 Business results in recent years (2018,2019) Below are the sample contract of Viking Technology JSC in 2018-2019: VIKING CÔNG TY CỔ PHẦN CÔNG NGHỆ VIKING Viking Technology Joint Stock Company Address: Thang Long Tower 98 Nguy Nhu Kon Tum, Hanoi Phone: (84.9) 8582 9280 Fax: (84.4) 8582 9281 Email: inf@vkg.vn Web: www.vkg.vn Name and number of contract Capital management Contract signing date 2018, 2019 Date of completion 2018, 2019 Contract price 1,000,000,000 Equivalent: VND Project name Implementing Capital Management solution Investor's Name Shinhan Bank Address 14 Le Thai To street, Hanoi Telephone 024 7309 9300 Tax 024 7890 7860 Email shinhanvietnam@shinhan.com Describe similar properties as prescribed Type of product Software Value 1,000,000,000 VND Implementation scale specify the contract scale Other characteristics specify other characteristics if necessary Table 1.1 Sample contract of Viking Technology JSC Below are the statistics of Viking Technology JSC performance in 2018-2019: No Norm Sales revenue Cost of goods sold Financial revenue Financial expenses Cost of sales Management cost Profit before tax (PBT) (7=1+3-2-4-5-6) Profit after tax (PAT) Year 2018 Year 2019 22.938.40 14.465.62 243.741 65.081 267.536 4.423.879 24.562.80 15.348.57 328.618 79.794 275.468 4.647.952 3.960.014 2.970.011 Year-on-year rate Amount % 1.624.395 107.08 882.950 106.1 (84.877) (14.713) 7.932 224.073 134.82 122.61 102.96 105.07 4.539.636 579.622 114.64 3.496.854 526.843 117.74 Table 1.2 Business results of Viking Technology JSC Unit: Thousand VND (Source: Financial Department) From the above figures, it is clear that revenues and profits of Viking Technology increase with each year In 2018, sales revenue reached over VND 22.9 billion and PBT was more than VND 3.9 billion The equivalent figures for 2019 were over VND 24.5 billion and VND 4.5 billion respectively We can see that there was a noticeable increase in the sales revenue and PBT in 2019 compared with the previous year, with 7% for sales revenue and 14.6% for PBT This growth was mainly thanks to such reasons as followed: effort of all employees, the right direction of the company, and the continuous improvement of the quality of products and services, etc This increase also indicates an optimistic outlook on the operation of the company in the future Information about Sales Department of Viking Technology JSC In any organization, Sales Department plays a pivotal role in the success of the business and Viking Technology JSC is no exception The department serves as the face of the company as well as the bridge between Viking Technology and its customers, suppliers and partners This department takes responsible for: ● Researching on the market and customer behavior to find out the needs of customers ● Defining strategic marketing plans for Viking Technology’s products and services, detailed planning, and implementing these plans ● Producing advertising campaigns by gathering the information from different sources ● Coordinate with the other departments to implement detailed marketing programs ● Tracking the trends and monitoring competitors to make the most effective marketing strategies ● Creating and disseminating images, messages and ideas that best communicate the brand values ● Ensuring in increase of brand awareness both inside and outside the company ● Being responsible for some tasks related to import sector: transactions with foreign suppliers and partners PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN VIKING TECHNOLOGY JSC 2.1 The work done inside the company As an intern in Viking Technology JSC, I have been getting involved in a number of activities of the Sales Department and gained several results such as: ● Learning about the company’s regulations and reading materials or documents of the company ● Making the acquaintance of the others in the workrooms and working environment and visiting the assignment and instructions of the guide ● Translating documents, mails, faxes which foreign partners, suppliers sent to ● Photocopying some reports and short contracts and writting or replying partners’ letters and email ● Classifying and arrange English bills, receipts, reports and contracts ● Understanding the company’s background, its missions, its work and my responsibilities when taking the internship in the company ● Having more knowledge and realize different business documents 2.2 The work done outside the official assignment of the company In addition to the official assignment of the company, I spend my free time learning more about real-world activities because I want to understand the process of working and working for a company, which is really useful for me later In addition, I am involved in cleaning the workplace to ensure cleanliness in the company 2.3 Skills and knowledge gained in the internship processing During the internship period at the company, I had accumulated many meaningful lessons from my work and my colleagues had given me many useful helps I not only had many chances to improve my knowledge and experience in the import-export sector but also had access to many modern equipment and a professional environment All the knowledge, skills and experience which I got during working at the company are very useful for my job in the future Because of lacking experience, I faced many difficulties However, I had overcome those challenges and gained good results This experience had helped me to improve my professional writing skills I am becoming familiar with mails , taxes in English and how to deal with customers I also learned common English phrases in official documents which are very useful for my future job Besides, I practiced English translation to translate materials and contracts of the company so that I can learn many specialized words as well as phrases I also learned how to use office machines, such as printers, scanners, photocopiers, etc Moreover, I learned how to work on excel or Google Drive in working, saving and reckoning statistics I also know how to write a report, comment card, contract, and bill Hopefully, they will be good keys for my next steps in the future Below are the details about my tasks and knowledge, skills and experience after completing each task 2.4 The difficulties and lessons of experience in the internship processing 2.4.1 The difficulties in the internship processing Due to the lack of practical knowledge, I encountered some difficulties in the process of practicing: I did not know how to use office machines such as printers, photos and fax machines New start to get into life so initially difficult to integrate with everyone in the company, shy, timid Do not boldly suggest ideas or dare to ask Because the practice time is not much, we not have specific and deep knowledge about the work in the departments, meeting many difficult terms about import and export 10 2.4.2 The lessons of experience in the internship processing During four weeks working as an intern in the company, I acquired many useful experience as well as skills These skills will accompany me and help me in my future career The experience and skills include: Firstly, the internship time gives me a chance to put my English learned at university into practice Each day I take responsibility for seeking and contacting with the suppliers by email, telephone, also join my hand in looking into and check the sales contract which is written in English Through these activities, I see that the knowledge learned at university is just the theory, how to use it effectively is decided by practicing in the real life Secondly, I manage to handle problems better I become calm and cautious in dealing with these issues properly In addition, I become more and more confident when I show my ideas and present to the crowd Hence, my presentation is more persuasive and attractive Besides, I also improved others soft skills such as: communication, solving-problem, languages, Furthermore, facing with stressful working hours and a heavy workload helped me improve my time management skill and concentrate on getting the job done Specially, I know how to balance my daily life and reduce the pressure at work Therefore, I am much more optimistic and energetic 11 PART 3: THE REALLITY OF THE USE OF ENGLISH IN EDUGLOBAL VIETNAM JSC 3.1 The reality of using English in the business Currently, English is an important tool in each business and also the key to helping enterprises reach out to the global economy, exploit new markets, search for investors so that the company has the opportunity to expand production scale and increase profits As a technology company, Viking Technology JSC regularly exchanges with foreign partners, therefore the usage of English is very popular In particular, English is used the most in Technological and Sales Department Technological Department: The staffs are trained carefully English about engineering and programming sector They often translate catalogues and manuals of manufacturers into Vietnamese to understand the best about products, software such as their functions, configuration and operation, as well as provide Vietnamese manuals to customers Sales Department: As mentioned above, the department is in charge of activities related to import sector, so English is the main language used for transactions with foreign partners to purchase, search agents and provide international transportation services It is also used in contacting foreign customers to make economic contracts, negotiate on prices, terms of contracts and shipping methods, payment methods, delivery time and etc 3.1.1 Advantages ● For the company: English is a great advantage to expand markets and get more opportunities to cooperate with foreign partners Besides, it is also a big strength of any company to compete with others ● For Technological Department: The staffs have strongly professional knowledge by understanding English documents, which provides accurate information of products to customers 12 ● For Sales Department: It is convenient in transactions with foreign counterparts as well as updating quickly and understanding about G-Gate’s products and services comprehensively 3.1.2 Disadvantages Besides its strengths, there still exist some limitations such as: ● The majority of the employees in the company use technical English fluently in reading the specs The figure of staff are able to fluently communicate and write in English accounted for merely 50%, out of approximately 70 employees Therefore, the volume of work they have to undertake is very large, which leads to overload of work and causes ineffective results As the number of employees speaking English is quite low , this often leads to a loss of credibility with its partners due to its slow response to customer enquiries ● In recruitment, apart from Sales and Technological Department, the company has not given specific requirements about English level, therefore, the staffs’ English is not really good Most staffs have only the ability to read and understand English but are not really good in communicate so sometimes it creates few barriers in transactions with foreigners These difficulties caused the company reduce its image and reputation in the eyes of partners ● Working time and workload are quite heavy, so it is difficult to improve their English 3.2 Recommendations for solutions There are some following solutions to improve the use of English in Viking Technology : ● Each employee should have self-study morale, improve English skills for themself and realize the importance of English because it is not only significant for themselves but also for business operations of the company ● Besides the efforts of employees, the company should actively create favorable conditions to supplement and enhance their English skills by offering 13 monthly courses To master in communication, the leaders of the company should create more opportunities to meet foreign partners Hence they have chances to gain more realistic experience and improve this skill significantly ● In recruitment, the company should give the specific requirements of English and evaluate the English level frequently to raise initiative in the using of English.The company has the rewarding policy such as extra bonus for individuals with good performance, increase the wages for employees who have the good qualifications and English ability in the workplace This policy will create motivation and encourage employees to work and improve their English In addition, the company also makes conditions for employees participating in sharing learning English experience workshop organized by the units in the country and abroad And support in all aspects of finance, work, time,…and apply those policies to encourage honing foreign language such as increasing salary and bonuses to all workers and employees ● The company should continue to improve English in its website to give its foreign partners and customers the most accurate and timely information about the company 14 PART : RECOMMENDATIONS FOR CHOOSING A GRADUATION THESIS TOPIC Realizing the importance of English in the Viking Technology , I would like to propose the topic of graduation thesis in the direction of "Problems of language skills (listening, speaking, reading, writing, presentation, translation and compilation of commercial correspondence)" Name of topic: Difficulties in improving speaking skill of the students of English department at Thuongmai University According to British Baker released in 2010, English language has become the global language which dominates in various fields throughout the world English is not the language that is used by the largest group of people, though it plays influential role in many fields such as in business world, technology, science, communication, and education Hence, speaking is one of the most important skills which plays a vital role in communication Normally, most of students find improving speaking skill very difficult As they commonly learn grammar to read and write in English correctly Nevertheless, they rarely practice speaking or apply grammar knowledge to speak As a result, they are not confident enough to speak with foreigners and communicate in English fluently This problem has been receiving more and more student's attention Hence, I would like to make a research to acquire why they are in trouble with speaking skill and help them improve it 15 CONCLUSION Viking Technology JSC is still a young company In spite of small scale compared to other companies related to computer programming and technology, the company has developed year by year and gradually asserted its position on the domestic market In addition, its business is increasingly expanded to bring high efficiency and customers’ satisfaction To get such achievements today, besides the efforts of all staffs, it is the strict and judicious management of the directors in making the strategic decisions This has created positive changes and built firm belief for employees to devote constantly to the development of the company Viking Technology JSC has been moving in the right direction It does not only focus on profit but also the company’s reputation and the increasingly advanced life of the staffs By efforts and abundant and qualified human resources, Viking Technology JSC promises to achieve the important goals and expand the scale to reach larger markets I hope that these suggestions will contribute to the development of the company in the coming time One month of internship at Viking Technology JSC was really a valuable time for me to have an objective view of the activities of a company, to learn practical experience about the working style, how to behave and communicate Above all, this gives me an opportunity to acquire new skills for myself, have a clear orientation for my future career I would like to give my sincere thanks to the Marketing Department and all staffs at the company for helping me complete this report I am looking forward to receive feedbacks and contributions so this report can be improved better Hanoi, January 5th , 2020 Student Nguyen Thu Thao 16 ... Content Page Image 1.1 Logo of Viking JSC Chart 1.1 Viking s organizational structure 3 Table 1.1 Sample contract of Viking JSC Table 1.2 Business result of Viking JSC LIST OF ABBREVIATIONS No... recent years (2018,2019) Below are the sample contract of Viking Technology JSC in 2018-2019: VIKING CÔNG TY CỔ PHẦN CÔNG NGHỆ VIKING Viking Technology Joint Stock Company Address: Thang Long Tower... and partners PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN VIKING TECHNOLOGY JSC 2.1 The work done inside the company As an intern in Viking Technology JSC, I have been getting involved in a