INTERNSHIP REPORT MYCOM TECHNOLOGY JSC (2)

THUONGMAI UNIVERSITY ENGLISH FACULTY - - INTERNSHIP REPORT MYCOM TECHNOLOGY JSC Student’s name : Nguyễn Thị Ngọc Class : K52N5 Student code : 16D170314 HA NOI - 2020 Hanoi - 2019 TABLE OF CONTENTS TABLE OF CONTENTS i LIST OF ABBREVIATIONS ii LIST OF TABLES AND CHARTS iv INTRODUCTION .v PART 1: OVERVIEW OF MYCOM., JSC .1 1.1 General information 1.1.1 General introduction about MYCOM., JSC: 1.1.2 Business Philosophy - Foundation values of enterprises: .1 1.1.3 Organizational Structure: 1.1.4 Human Resource: .3 1.1.5 Some Financial Data: .3 1.2 Information about Export – Import Department 1.2.1 The role of Export – Import Department in MYCOM JSC .4 1.2.2 The task of Export – Import Department in MYCOM JSC PART II: OVERVIEW ABOUT THE INTERNSHIP PROGRESS AT MYCOM JSC 2.1 Tasks performed during the internship .6 2.1.1 Organizational structure of Export – Import Department at MYCOM JSC 2.1.2 Function, role of each position in Export – Import Department at MYCOM JSC 2.2 The difficulties and experiences in internship process in Export – Import Department of MYCOM JSC: 2.2.1 The Difficulties 2.2.2 The Experiences PART 3: THES REALITY OF THE USE OF ENGLISH IN MYCOM CORPORATION JSC .10 3.1 The use of Enlish in MYCOM Coporation JSC 10 3.1.1 The advantages 10 3.1.2 The Disadvantages 10 i|Page 3.2 Some solutions to improve the use of English in the working environment at MYCOM JSC 11 PART 4: SUGGESTION FOR THE SUBJECT OF GRADUATION THESIS 12 CONCLUSION 13 REFERENCES 14 ii | P a g e LIST OF ABBREVIATIONS No Abbreviations English meaning Vietnamese meaning JSC Join Stock Company Công ty Cổ phần MYCOM MYCOM Technology Joint Công Ty Cổ Phần Kỹ Thuật VND Vietnam dong Việt Nam đồng No Number Số iii | P a g e Stock Company MYCOM LIST OF TABLES AND CHARTS Diagram 1.1: Organizational structure chart of MYCOM Diagram 2.1: Organizational structure of Export – Import Department at MYCOM iv | P a g e INTRODUCTION In the context of international integration, Vietnam has entered a period of innovation The process of national urbanization and industrialization requires development in all aspects, especially construction to meet demand, contributing to making our country a modern industrialized country MYCOM Technology Joint Stock Company was established on December 22, 2009 in the form of Joint Stock Company Over 10 years of construction and development, MYCOM is known as a professional supplier of equipment solutions and quality technical services, advanced technology for customers in the industry MYCOM always has a centralized and specialized approach to distribution and maintenance of the service through the comprehensive progress of all activities to provide value-added solutions for the community Contribute to the cause of national construction and development Being recommended and allowed by English Department – Thuongmai University, I have gratefully experienced as an intern in Export – Import Department of MYCOM After one month (from 31/12/2019 to 25/01/2020), under the valuable support and instruction of managers and colleges in MYCOM, I was able to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete the internship report I would like to express my gratitude towards teachers at English Department – Thuongmai University as well as my managers and colleges in there I look forward to receiving comments and suggestions in order to perfect the paper Hanoi, January 25, 2020 Student Nguyễn Thị Ngọc v|Page PART 1: OVERVIEW OF MYCOM., JSC 1.1 General information 1.1.1 General introduction about MYCOM., JSC:  Full name: MYCOM Technology Joint Stock Company  International transaction name: MYCOM Technology Joint Stock Company JSC  Abbreviation: MYCOM  Head office address: No 42, Lane 41, Truong Chinh Street, Phuong Liet Ward, Thanh Xuan District, Hanoi  Phone: 0438681478 - Fax: 0436290867  Website: www.mycom.vn  Email: mycomjsc@mycom.vn  MYCOM is the convergence of a team of officials and engineers with a lot of enthusiasm and experience in project management, organization and construction in the field of measurement, control, automation, electronics and telecommunications in the fields of Industrial Plant, Industrial Park and High Building  MYCOM is a partner of well-known brands such as Honeywell, Bosch, ABB, Vision, Samsung specializing in providing control solutions, Light Power leading in the world 1.1.2 Business Philosophy - Foundation values of enterprises: 1|Page  Product quality: is the survival of the business, is the factor that creates sustainable development  Customers are customers: MYCOM shares benefits, responsibilities, advantages and difficulties with customers  Prestige: Is the survival of the business  Bold and breakthrough: Shortening the distance, taking leapfrog, creating a healthy competitive position  Continuous improvement: Without everlasting thinking, every initiative is respected and contributes to the overall success  People are the core, solidarity and unity: The foundation of MYCOM's sustainable development strength  Risk control: Risk factors are taken into account in all activities of MYCOM  Motto of action: Dare to think, dare to do, dare to take responsibility, make decisions promptly, deploy drastically  Glory belongs to technology 1.1.3 Organizational Structure:  Organizational structure: The organizational and managerial structure of the Company includes: a General Meeting of Shareholders; b Administrative Council; c Board of Executive Directors; d Control Board; e Centers, functional departments 2|Page MYCOM’S ORGANIZATIONAL STRUCTURE Chairman of the Administrative Council Control Board Director The Deputy Financial Accounting Constructio n Technology Department Department Project Departmen t Construction team installs Light Electrical system, ĐLĐK Planning and supplies Department General administrative Department Construction team installs Light Electrical system, ĐLĐK Diagram 1.1: Organizational structure chart of MYCOM 1.1.4 Human Resource:  MYCOM is proud to have a team of staff equipped with in-depth knowledge, practical, and most importantly, those who are most suitable for the position they work  To achieve this, in addition to the rigorous recruitment process, MYCOM regularly provides its employees with professional, technological and professional training courses 3|Page 1.1.5 Some Financial Data: Financial figures for the last years (VND) The 1st year:2016 The 2nd year :2017 The 3rd year:2018  Information from the Balance Sheet: Criteria 2016 2017 Total assets 17.134.772.811 10.303.872.871 2018 20.387.223.706 Total liabilities 12.442.349.841 5.613.606.923 15.662.547.963 Net asset value 4.692.422.970 4.690.265.948 Short-term assets 16.734.101.212 9.299.416.751 4.724.675.743 20.387.223.706 Short-term liabilities 12.442.349.841 5.613.606.923 15.662.547.963 Current capital 4.291.751.371 3.685.809.828 4.724.675.743  Information from Trade result report: Gross revenue 14.650.290.652 13.830.032.728 17.941.894.717 Profit before tax 23.788.259 34.064.061 44.100.000 Profit after tax 19.030.607 27.251.249 34.409.795 1.2 Information about Export – Import Department 1.2.1 The role of Export – Import Department in MYCOM JSC  This is a very important part, playing a key role in the Corporation Ensure input and output of the Corporation, access and market research, product introduction and market expansion as well as attract new customers Organize the implementation of business plans, calculate prices and make contracts with customers  Provide information, translate documents, translate for management Monitor and supervise the implementation progress of departments and workshops to ensure the production of products on time with contracts with customers and promptly propose the most effective production plans  Prepare and distribute annual business and production plans for the Corporation, quarterly and monthly for production workshops Making production orders for workshops, maintaining and improving the source of goods for the Corporation Proposing measures to improve marketing effectiveness in each time 4|Page  Ensure input for companies on advanced construction machinery equipment imported from countries around the world 1.2.2 The task of Export – Import Department in MYCOM JSC  Mission: - Prepare and deploy plans to receive goods and goods to meet production requirements and customer requirements - Implement and supervise the opening of the declaration to receive goods, export goods on time - Prepare and implement reports to customs as required by customs law - Proposing to the immediate superior on each creative idea to improve and improve the quality of the department's work 5|Page PART II: OVERVIEW ABOUT THE INTERNSHIP PROGRESS AT MYCOM JSC 2.1 Tasks performed during the internship 2.1.1 Organizational structure of Export – Import Department at MYCOM JSC Import-export manager Export - Import trading staff Operation Staff Documentation staff Diagram 2.1: Organizational structure of Export – Import Department at MYCOM 2.1.2 Function, role of each position in Export – Import Department at MYCOM JSC  Export-Import trading staff: people ­ Managing contracts, orders and time of import or export ­ Contacting garage or seaport, airport in order to plan good’s shipment ­ Contacting with the bank to open Letter of Credit (L/C) ­ Proposing new ideas which can improve the quality of department to supervisor  Operation Staff: people - Must be directly go to warehouse, airport and seaport in order to carry out custom procedures and clearance - Check out goods before import or export in order to guarantee the quality and quantity of goods ­ Putting goods into storage  Documentation staff: people ­ Composing collaboration letters ­ Drafting the contract and translating into English ­ Preparing Export-Import customs declaration ­ Completing the set of import documents, transportation documents and procedures for receipt goods ­ Replying emails 6|Page During my internship time at MYCOM, I took the position of Documentation staff This is a great opportunity for me to learn the knowledge, experiences and skills needed of a Export – Import staff as well as to familiarize myself with the working environment, work culture and to build good relationships with colleagues In particular, I was responsible for the following tasks:  Composing collaboration letters It is the fact that English is gaining its popularity in the world nowadays, so all collaboration letters were composed in English Being a student from Faculty of English Teacher Education, that I used English in work was not considered to be challenging When I received the list of vendors from my supervisor, I started composing letter For the sake of saving time, I only wrote several letters for all vendors However, what was difficult here was that how to write an email that could make the receivers agree to be the partner of the company In fact, it took me a long time to think of a title and the content of the letter Psychologically speaking, in the ever-changing world today, people always have to work under pressure, so if they suddenly get an email which the content is not related to their work, they will never take a look at it Learning this matter, it is essential for me to seriously consider the content of the letter In the beginning when I was not indeed similar to the job, I was asked to rewrite the email all the time Yet, by carefully observing the experienced colleagues working and referencing a series of procedures, I could make a good email, which truly satisfied my supervisor  Drafting the contract and translating into English MYCOM is a corporation with strength in technology field Through many years of formation and development, MYCOM is now leading the country in technology field In addition to these successes, it is impossible not to mention the effective support from a series of modern technology machines serving the works imported from advanced countries in the world And on imported shipments, the import and export department will be responsible for handling As a document officer, I was assigned by the supervisor to compose a contract based on a given template and translate it into English, because the company's partners are foreign partners Being a major student in business English, I 7|Page am at least able to learn a lot of economic vocabularies, so I can apply it somewhat to my assigned work However, this is the first time I have composed and translated the contract into English, so I still have some difficulties sometimes  Replying emails Normally, my supervisors received a quantity of emails from partners, which she could not handle at the same time in a short period Therefore, by instructing and training me, I could help her reply emails quickly Honestly, no sooner had I done this work than I could nurture carefulness by myself, which is extremely conducive to my future career 2.2 The difficulties and experiences in internship process in Export – Import Department of MYCOM JSC: 2.2.1 The Difficulties During my internship process here, I faced up with some following difficulties: ­ Firstly, because all things I did directly affected the efficiency and progress of work, so most of the time I was under pressure My supervisor assigned me tasks and instructed me, but sometimes I found it somehow difficult to understand, leading to the ineffectiveness of the job ­ Secondly, when I was a student at Thuongmai University, I learned the basics of translation and interpretation but lacked practical knowledge, I had many difficulties in translating contracts and reading letters and email partners for me There is not much knowledge about this field ­ Thirdly, working in a professional environment that requires high flexibility and sensitivity, I have had to put in a lot of effort to observe and learn my colleagues' knowledge and skills every day Due to the lack of specific knowledge, I have difficulty with some terms and terms used in this area ­ Fourthly, when I started my internship, it was quite difficult for me to put my English knowledge into practice I have to deal with many Import and Export documents every day However, the vocabulary I accumulated and learnt at the university is not enough This specialized vocabulary is very much Therefore, it caused some difficulties for me in translating documents 8|Page ­ Lastly, I went to university for more than years, however, I did not have the opportunity to use office machines such as printers, photocopier, so I had to ask others to help me use these machines Besides, my computer skills are not really good, so there are some obstacles Fortunately, my colleagues help and guide me with a wholehearted attitude so I can learn faster 2.2.2 The Experiences During a month of internship in the Import and Export department at MYCOM, I learned a lot of experiences and skills for myself: ­ Knowing how to draft cooperation letters and how to write contracts with partners - Knowing, learning more knowledge related to the field of import and export and basic knowledge of technology - Applying knowledge and skills learned at university (writing letters, emails, contract translation, translators, translators) at work - Learning how to write and respond to letters and emails professionally - My office computer skills and English skills improved a lot - Getting familiar with the modern, professional environment of the company as well as the office culture at work What I have not had many opportunities to experience - Learning how to get along with other colleagues in the company and build good relationships with partners 9|Page PART 3: THES REALITY OF THE USE OF ENGLISH IN MYCOM CORPORATION JSC 3.1 The use of Enlish in MYCOM Coporation JSC 3.1.1 The advantages - Over 10 years of establishment and development, MYCOM has been promoting the development in its technology field As a large corporation, the company often cooperates with foreign partners MYCOM has strongly invested in a lot of modern machineries for technology from foreign countries And with such development and expansion, there is a need for high quality human resources They need candidates who not only have specialized knowledge but also fluent foreign languages The corporation must work with partners from many countries that use different languages, so a good English staff is needed Therefore, English is the main foreign language used primarily in MYCOM English has become an essential part of the company and is the key to opening up opportunities to exploit and develop new markets - Operating mainly in technological fields (electronics and telecommunications, etc ), implementing large projects at home and abroad, this means having to import a lot of equipment types, modern machinery for the project E-ID is one of the daily English-speaking departments Most of the staff here have good English skills, speak English clearly and fluently, skill in writing letters, contracts are also proficient - E-ID staff regularly prepare contracts and have to translate into English, write letters and email to foreign partners Therefore, the level is increasingly improved and become proficient - Because the company's customers are both domestic and foreign, the company's official website is designed and displayed in English and Vietnamese, this not only helps Vietnamese people but also foreigners easily access and find out information about company activities In addition, website design is also systemized and completely in English and Vietnamese 3.1.2 The Disadvantages Most employees are only able to read and understand English but are not really good at communication, so sometimes it creates some barriers to dealing with foreigners Because the work is often exposed, the use is just drafting, writing and reading letters and contracts In fact, in the company's seminars, there are the 10 | P a g e participation of foreign advisors and partners, requiring good employees to serve for translation However, this number is still limited Many employees of other departments attended seminars and meetings with foreign partners, they themselves had problems in listening and communication The staff has some difficulties in English listening skills with partners from Japan, France, Italy, It is difficult for them to make some work exchanges These difficulties make the company partly reduce image and reputation in the eyes of partners 3.2 Some solutions to improve the use of English in the working environment at MYCOM JSC Recognizing the importance of English for their business, the corporation implements a number of policies aiming to raise the level of English used in the corporation: • The corporation enhances recruitment criteria in the enterprise: being able to communicate fluently in English • The board has made plans in training language for all employees in the corporation by building plans to link with some English center to design English courses to improve English skills for employees The courses focus on the skills of communication, negotiation, writing email, drafting contract in English This will improve work efficiency • The corporation has the rewarding policy such as extra bonus for individuals with good performance, increase the wages for employees who have the good qualifications and English ability in the workplace This policy will create motivation and encourage employees to work and improve their English • The corporation also makes conditions for employees participating in English experience sharing workshop organized by the units in the country and abroad to help them learn more experiences and skills in working with foreign partners 11 | P a g e PART 4: SUGGESTION FOR THE SUBJECT OF GRADUATION THESIS Today, English has become an important part of every business It is the key to open the door to discover, exploit new markets and seek investors and cooperate with foreign partners to serve businesses As a corporation specializing in technical & high technology field, often working with foreign investors, technical experts from advanced countries and investment in importing the modern machinery from abroad Therefore, working with partners from many countries using different languages regularly Managers and staff of some departments in the Corporation can use English to communicate but only in non-professional English Most English employees are still weak due to the lack of a wide range of general English and specialized English vocabularies Some officials and senior employees in the Corporation English is still not good, which is a barrier to deal with foreign guests Therefore, after a month of practice at the Import and Export Department at the corporation, I realized that learning English to communicate is extremely important for the staff of MYCOM in general and the students of Thuongmai University in particular And to communicate effectively, it is necessary to accumulate a good vocabulary, especially the correct pronunciation Therefore, I have a desire to propose a research topic for graduation thesis as the following topic: "Studying on common pronunciation mistakes faced by English Faculty's Students at Thuongmai University” I sincerely hope my teachers review and help me in the process of making the thesis 12 | P a g e CONCLUSION Over more than 10 years of operation and development, MYCOM has achieved achievements in the high- technology sector, making it one of the successful corporations, leading in the construction sector with revenue of trillions VND Thanks to leading the high quality service, the Corporation can compete with strong domestic and international rivals During one month of internship at the E-ID Department of the Corporation, I had the opportunity to apply the knowledge learned at school and learn more about the environment, working methods and business environment These valuable experiences will help me with a clear orientation to my future career With the background knowledge and practical experience gained in a month of internship at MYCOM, I wrote this report to show some of the drawbacks in the English use of employees in MYCOM I hope that these suggestions will contribute to the development of the Corporation in the future I would like to express my deep gratitude to the General Director, the Division Director and the staff in the company who helped me to complete this report 13 | P a g e REFERENCES www.mycom.vn https://masothue.vn/0104321209-cong-ty-co-phan-ky-thuat-mycom https://hosocongty.vn/cong-ty-co-phan-ky-thuat-mycom-com-876012.htm 14 | P a g e ... in MYCOM JSC .4 1.2.2 The task of Export – Import Department in MYCOM JSC PART II: OVERVIEW ABOUT THE INTERNSHIP PROGRESS AT MYCOM JSC 2.1 Tasks performed during the internship. .. OVERVIEW OF MYCOM. , JSC 1.1 General information 1.1.1 General introduction about MYCOM. , JSC:  Full name: MYCOM Technology Joint Stock Company  International transaction name: MYCOM Technology. .. II: OVERVIEW ABOUT THE INTERNSHIP PROGRESS AT MYCOM JSC 2.1 Tasks performed during the internship 2.1.1 Organizational structure of Export – Import Department at MYCOM JSC Import-export manager