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Trung tâm đào tạo XNKĐP 39 Hoa Bằng - Cầu Giấy - Hà Nội daotaoxnkdp.com Phân tích ví dụ: Người Mua Nhà Cung Cấp Justin Elaine 1st Round Phân tích ví dụ: Subject: Interest in mobile air conditioning units ET32 & ET26 Date: Dec 8, 2009 Inquiry Kind Regards Justin Eden Date：Dec 8，2009 1st Round Dear Justin， Reply – part We appreciate your email inquiry on Dec 8, 2009 Trả lời câu hỏi của Người Mua Thank you for your interest in our products ET 26 & ET 32 They are among our best-seller list，please refer to the attached specs for their details Hãy để Người Mua biết là bạn hiểu họ It’s glad to find you are running your own business , and really good to know that you are planning to add to your sales side, as we are also seeking to expand our Europe sales channel Tự giới thiệu về Công ty, chứng minh Người Mua đã tìm đúng nhà cung cấp Please allow us to briefly introduce ourselves Qingzhou Bluesky Air Conditioning Co., Ltd was established in 1998, and has been specializing in R&D and manufacture of IAQ (indoor air quality) products Here are some basic information about our company: 1st Round Our key products include portable air conditioner, domestic , commercial and industry dehumidifiers Reply – part We have about 100 employees, among which about 30 are professional technicians, and 25% of them have experience in the IAQ field for over 10 years （Giới thiệu về chuyên môn） We have a production output of 200 thousand units a year with complete production lines and testing equipments.（Năng lực sản xuất) Đặt câu hỏi chính xác để giải quyết các mối quan tâm của Người Mua As regard to the prices of ET26 & ET32, may I ask if you want the standard price for general reference or have other special requirements? In order to recommend the most suitable models for you, can you tell me more about your market, and the end-customers in your market who use ET26 & ET32? 1st Round Reply – part Trả lời câu hỏi của Người Mua As to smallest volume order, we welcome buyers with different order size at the moment, and thus have no strict limit on MOQ (minimum order quantity) We hope to hear from you soon Please let us know if you have any questions Kết thúc, thể hiện mong muốn chân thành It’s our sincere wish that we can know each other better，and work together in the near future Best Regards, Elaine 2nd Round Subject：MOQ and price Date: Dec 10, 2009 Inquiry Dear Elaine, Thank you for your prompt reply At present, I would like to know what the lowest quantity of units you are prepared to sell and consequently the price per unit (Lập lại câu hỏi) Once I have this information, perhaps we can take our discussions further I hope to hear from you very soon and thank you again for your prompt reply Kind Regards, Justin Eden 2nd Round Date: Dec 10, 2009 Dear Justin, Reply – part Thank you for your quick reply We fully understand your current concerns, and we are sorry for our late reply （Xin lỗi việc trả lời trễ） Regarding the price, I have attached a standard quotation for your reference As a general practice, which I am sure you understand, the final price will vary depending on quantity and other detailed requirements (if any) Also, please note that because material cost fluctuates, our quotation is only valid for weeks (expires on Dec 31, 2009) 2nd Round As regards the lowest quantity of ET26 & ET32, we have no strict policy on minimum quantity at the moment We will inform you ASAP if this were to change Reply – part Here is more about our company Because of our powerful R&D and healthy supply chain maintenance , we have a big advantage over other suppliers in modification and customization of the products per your request （Nhấn mạnh lực và lợi thế） Additional cost may incur depending on your specific requirement We would be very glad to answer any other questions you might have We hope to hear from you soon Sincerely, Elaine*-* Last Round Inquiry To be continued Một số lưu ý thực hiện cuộc gọi chào hàng  Mẫu hội thoại - Dialogue 1-1 D: Daniel R: Lễ Tân L: Lolita R: Bonjour, A Pas de Geant D: Good morning This is Daniel from Malaysia, could you get Lolita please? Thanks R: OK, please hold on Dialogue samples - Dialogue 1-2 D: Daniel L: Lolita L: Lolita speaking Lolita nghe D: Hello Lolita, I’m Daniel from XX company in Malaysia I’m calling for the folding tool you asked May I have minutes with you? Chào Lolita, L: Well… that’s ok Không vấn đề D: I’d like to know whether you received my email? L: Hmm, let me check… I find it D: How you think about our rough price? L: I found it’s more expensive than other suppliers Dialogue samples - Dialogue 1-3-A D: Daniel L: Lolita D: We can understand this point but quality is also essential, you agree? L: Of course, quality must be good D: Yes, great minds think alike, quality comes first So would you like to test the sample before placing an order? L: Sure D: When you need the sample be ready on your table L: It must be ready by Dec 17th, cause we’ll go on vacation, and I’ll pass sample to my colleague Dialogue samples - Dialogue 1-3-B D: Daniel L: Lolita D: OK, I’ve checked sample before I call you, the answer is we could meet your schedule.ok, L: That’s good D: And I found you’re a company supplying promotional products in France, which means the potential quantity would be considerable May I know your estimate quantity for this item ? L: It’s around 10,000pcs for the first shipment D: Thank you Lolita I’ll give you an offer based on 10,000pcs I’d like to discuss it once your satisfy with our sample Would you agree? Dialogue samples - Dialogue 1-3-C D: Daniel L: Lolita L: But I’d like to know your price first D: Understand, so you have a target price? Mẫu hội thoại – gợi ý • Reply; What’s your price for me? Daniel: May I have your target price? Lolita higher I have no idea Situation • Reply::It’s around $4 to $6 I think your price is • Reply; No idea, Questions; reply • It’s OK I think this transaction would take a little bit time How’s your X’mas promotion? Situation • Suppose we could meet your target price, is there anything else you must consider before ordering? Situation Situation Mẫu hội thoại – gợi ý • As you know, different material has different prices Which type of steel your prefer? Danie Questions Reply • it’s not a right time, we’ll discuss about that later Situation • No problem, let’s discuss later Would you be free at 10 o’ clock? Situation back Tiếp tục follow up khách hàng nếu họ đồng ý đặt hàng • Ln giữ liên lạc thường xuyên với khách hàng suốt q trình mua bán Ví dụ: Dear Bob, Thơng báo tình trạng đơn hàng We are pleased to inform you that sets of baked-paint kitchen cabinets in a 20’ container under Sales Contract AR1010 have been shipped per S.S “Princess” today The estimated departure date is Oct 10th, 2006 and the ETA to Fremantle, Australia is Nov 8th, 2006 Please be ready to pick up the goods around the estimated arrival date of Nov 8th and if you have any question, just feel free to contact us Best regards Amanda Tạo khơng khí thân thiện Ví dụ 1: Dear Bob , We hope the shipment has arrived safely Đảm bảo độ hài lòng khách hàng Have you unpacked all the carton boxes? Is there any problem when you install them? We are confident with the designs we have recommended in your market, and we sure hope you like the quality and workmanship of our products Also, we have created some nice promotional ideas which might help your sales We can chat online later If you have any question or need any advice, please don’t hesitate to contact me Thanks a lot, Amanda Đưa ý kiến thúc đẩy bán hàng cho khách hàng Ví dụ 2: Dear Bob, We received the photos of your showroom which look fantastic and we are very happy to know that you have received orders already Congratulations! Đưa ý kiến thúc đẩy bán hàng cho khách hàng To help you enlarge the order quantity, we would like to show you some hot products in your industry In fact, our another client in Sydney has ordered some already Attached are the pictures for your reference Chia sẻ thông tin thị trường khu vực If you are interested or have any questions, please feel free to contact me Thanks a lot, Amanda Ví dụ 3: Dear Bob, We are very happy to hear that you like our new designs of bathroom cabinets If you like, you can send us your so our designers can provide more creative ideas to help make it into reality This can help you build a wonderful showroom and in return, help drive your sales We hope to see your showroom plan soon! Best regards, Amanda Đưa ý kiến thúc đẩy bán hàng cho khách hàng Liên lạc thư điện tử Ví dụ 1: Dear customer, We sent you the container two weeks ago, hope everything is fine If you have any questions or concerns, please don’t hesitate to contact me Thanks Amanda from ABC company Theo sát khách hàng suốt trình thực đơn hàng email Ví dụ 2: Giới thiệu số mặt hàng để tham khảo thêm Dear customer, How is your weekend? I recently climbed the mountains in Hangzhou, China I will email you some new, beautiful designs tomorrow, and I hope you find them as beautiful as I find the mountains in Hangzhou! Amanda from ABC company Thanks ... have no strict policy on minimum quantity at the moment We will inform you ASAP if this were to change Reply – part Here is more about our company Because of our powerful R&D and healthy supply... is Elaine from Bluesky Air conditioning Co., Ltd I think you might remember me from our email exchange Justin: Ah, vâng, nhớ Elaine: Hi Justin Iam calling to confirm whether you have received my