Quản trị nguồn nhân lực của Viettel

TABLE OF CONTENTS Introduce Internal influencing factors to Viettel and its HR practices External influencing factors to Viettel and its HR practices Recruitment channels of Viettel Training and Development of Viettel Performance evaluation and reward management of Viettel Employee involvement References 10 Introduce I choose Viettel to evaluate HRM because it is a fairly large company in Vietnam and under the management of the state And employees at this company enjoy a lot of benefits Viettel Military Industry and Telecommunication Corporation is a defense economic enterprise of the Military Industry and Telecommunications Group, established under Decision No 2079/2009 / QD-TTg of the Prime Minister signed on December 14 2009 100% capital of the state, is responsible for inheriting the rights, legal obligations and legitimate interests of the Military Corporation Besides, personality, seal, it Telecom has legal symbols and organizational charters Viettel Military Telecommunications Corporation is exercised by the Ministry of Defense and is a military business enterprise in the field of post - telecommunications and information technology With the slogan "Let's talk your way", Viettel always strive to grow steadily during the operation Viettel is Vietnam's largest telecommunications and information Technology Company and one of the fastest-growing telecommunications companies in the world and one of the top 15 telecommunications companies in the world global number of subscribers The strategy of Viettel Group in the future is to continue to develop IT applications to include in all fields of social life and materialize in many foreign markets, to become a global corporation , located in the 20 largest telecommunications companies in the world (Source: VNR 500 Top 500 Company, n.d, viewed 10 October 2018) Internal influencing factors to Viettel and its HR practices Vision of Viettel Vision to 2020, Viettel aspires to become the leading equipment manufacturing corporation in Asia in terms of electronic telecommunication, IT, automatic control Products manufactured by Viettel must be owned from A to Z, from components to modules, software, systems Revenue from research, development and manufacturing is $ billion The objective of Viettel Viettel wants to become the No Telecom and Information Technology company in Vietnam In addition, it brings information technology and telecommunication into every field in Vietnam Viettel's mission is very simple Viettel wants to wake up the power of Vietnam Viettel always train its employees on communication skills and customer service attitude In addition, Viettel always selects employees with good English skills to achieve the mission and vision that the company has set External influencing factors to Viettel and its HR practices Vietnam is regarded as one of the countries with stable politics in the world, creating a safe and friendly business environment for domestic and foreign investors The trend of international economic integration makes the company have the opportunity to enter the world market Especially when Viettel entered the TOP 100 largest telecommunications enterprises in the world In addition, with changes in the management of the telecom sector: the ceiling price for telecommunication, the limitation of forms of promotion, registration of personal information, etc also have a considerable impact on the process business of Viettel Under the efects of economic crisis and instability, Viettel has decided not to employ more than one employee to work in different positions The company is always looking for employees who are capable of working in many fields Viettel need to reduce the number of staffs to save operational cost and hire staffs who are multi-skills Next is the social influences on the employees’ expectation Due to increased employee expectations, there will be some impacts on the Viettel, and Viettel company will have to change its organizational structure If Viettel company wants to have more good employees, it must have a reasonable salary The final influences comes from technological advancement Technology is growing, and this will affect the hiring Application of technology & machines at work: Fewer staffs needed Viettel should train staffs new technological skills continually Besides, today the technology sector is developing and very interested Therefore, Viettel needs to seize this opportunity to gain access to new technology and improve service quality Recruitment channels of Viettel Internal recruiting method usually selects the employees of the Viettel company or uses the Viettel company staff to broker or introduce friends and relatives to recruit into the company HR departments send notifications to all employees in the company to provide them with information and job requirements Based on that, employees have wide relationship will share and post announcement to familiar,person has potential and fit Besides, some companies offer incentives for employees who had introduced the talents for the company From that, that helps encourage human resources and motivating employees in the company The advantages of this method are usually cost savings, not waste time, for brokerage firms.Create motivation if the employee is successful, they will be able to get promoted after looking at the current ability in the Viettel company But besides that, it also has disadvantages of this method such as the bias will lead to the underground struggle in the company, good candidates can be retained by the company instead of promoting another position or waring effect Recruitment external is the selection of candidates from outside Viettel often use:  E-recruitment: vietnamwork, Vieclam24h, TimViecNhanh, and other.The company just posted recruiting information, job requirements on broker websites The candidates will then submit their resume online or the company can post information on the main website  Education association: In addition, Viettel can also recruiting methods from universities, colleges or other senior employees This approach will make it easier for the company to get the right candidates, experience, cost savings, and meet new goals.The weakness of this method is the high cost by broker, new employees are good at their profession and easily jump to another job if the company does not have a good attitude to maintain employees,Companies will need more time to determine the strengths and weaknesses of the candidate Due to the increasing market demand, it has created favorable conditions for companies to develop Viettel Corporation has launched a new strategy from now until 2020 named "Ecirizens" With this orientation,Viettel strives to become a leading corporation in terms of providing electronic services to the community Information and telecommunications will continue to be the cornerstone of integration, in order to meet and provide the most convenient service to customers Orientation in the next period is focused on development in information technology and telecommunications, so in November and December 2018, Viettel needs to recruit: - Staff Telecom Sales Consultant Viettel - Information Technology staff Job information Staff Telecom Sales Consultant Viettel Firstly is the responsibility Can advise and answer customer inquiries related to the network services Viettel provides Receive and support to solve problems and complaints of customers encountered during the use of services Secondly is the request Candidates Male or Female, under 30 years old Standard voice, easy listening (no lingering, stuttering, speaking in the local voice) Minimum Intermediate (Accepts Temporary Certificate of Education) Without experience, staff will be supported to train communication skills and professional skills when participating in the work Be patient, sociable & watch customer care is fun in life Finally, the benefits Employees will have stable jobs, enjoy good treatment policies such as annual leave, social insurance contributions in accordance with state regulations, health insurance for relatives Information Technology staff Firstly is the responsibility Develop programs or plans to identify target customers, learn customer information on Network Security solutions Make sales plan according to customers to make contact, evaluate the specific needs and sales opportunities Contact the potential customers, coordinate with the technical department to clarify customer needs, build the prize overall and quotation for customers Secondly is the request Candidates with university degree in Information Security, Information Technology, Electronics and Telecommunications or Business Administration Basic knowledge of IT products, preferably candidates with knowledge of IT Security products Good communication skills and persuasiveness, clear presentation Have more than years experience working in the equivalent position in Information Security or Information Technology Finally, the benefits Employees will have stable jobs, enjoy good treatment policies such as annual leave, social insurance contributions in accordance with state regulations, health insurance for relatives Selection process of Viettel Firstly, Viettel will post the recruitment information at the webside www.timviecnhanh.com This web site will automatically be blocked when there are enough candidates registered Next, Viettel will hold a test on the paper exam on social issues and questions related to the company Finally, after a test on the paper, Viettel will select the best people to the interview If the candidates pass the interview will be selected into the company This selection of Viettel is quiet time consuming, but in this way, Viettel company always find good employees, knowledgeable and talented Training and Development of Viettel The training plan includes the following main contents: Firstly, internal and post-recruitment short-courses: These training contents were distributed to a large number of newly recruited staff, with an expected number of trained 30,905 people with the estimated cost of 6.153.600 VND Secondly, management training: These training courses are also used by Viettel in the form of on-the-job training or distance learning by applying information technology to the training process The number of trained people is identified and selected, in 2011 Viettel will train about 2,571 people with the estimated cost of 2.784.900 VND Thirdly, short-term training in the country: Training contents include training in business and management for specific and different subjects, on-the-job training or intensive training courses in localities The training is selected to suit the characteristics of each business area Finally, short-term and long-term training abroad: The training content includes Business Strategy Training, Product Development, Markting, PR, etc in foreign countries; Training software applications such as Java, Oracle, etc Advantages and disadvantages of training programs at Viettel Telecom Speaking about advantages, there are on-the-job training human resources that are specialized and experienced trainers who have been working for the company to train and develop new employees Furthermore, human resources are recruited and trained at the company so that the skills and qualifications are sufficient to meet the production requirements laid down at the place of employment In term of disadvantages, Viettel Telecom Company is a company with a very large number of employees, operating in the whole country, from remote areas, border areas, islands, mountains and so on Therefore the training and development of human resources in the company is a very heavy work, expensive in terms of time, money and workmanship Performance evaluation and reward management of Viettel Viettel has two methods to evaluate employees Firstly is the Paired Comparison Method In the same department, an employee will be evaluated for other employees and vice versa This method is convenient for evaluators but easily leads to bias, so in recent times Viettel less use this method Secondly is the Rating method Viettel employs self-assessment on a scale, each employee evaluates himself / herself according to an assessment of his or her performance, and the manager checks in the weekend This method has high self-control, save time, have the ability to evaluate accurately This method is more commonly used The main objectives for conducting annual performance evaluation are to increase performance of staffs and to decide the respective compensation and rewards The purpose of this method is:  To find excellent employees to reward   Help employees have high morale and self-discipline of employees will be higher Reward management of Viettel Viettel employees will enjoy all the standard benefits of the state Viettel buys healthinsurance and pays social insurance to its employees Besides, Viettel opens a number of foreign language classes to improve the foreign language skills for employees There are many benefits and incentives for your employees Example: Free ATM card, free gifts and discounts when staff use Viettel services, etc In addition, the Military Telecom Corporation (Viettel) held an event honoring individuals, collective excellence, outstanding contribution, breakthrough for the group in the year This is the annual event to find the best individuals and collectives and 2018 is the first year called "The Best of Viettel" Individuals who were honored at "The Best of Viettel" were rewarded VND 100 million and a study trip abroad worth VND 100 million They are all very young Employee involvements Each year, Viettel Company organizes contests to find new ideas from employees Viettel employees can register to join or if they not want to, they not need to register This contest aims to connect employees together and find the best person to reward The bonus of Viettel is usually cash, or receive special privileges when using the services of Viettel Therefore, most of Viettel employees are very interested in participating in this competition This competition helps them to improve their skills and create new ideas for the company References VNR 500 Top 500 Company, n.d, thongtindoanhnghiep, viewed 10 October 2018 from http://www.vnr500.com.vn/Thong-tin-doanh-nghiep/TAP-DOAN-CONG-NGHIEP-VIENTHONG QUAN-DOI-Chart 2-2017.html ... Vietnam Viettel' s mission is very simple Viettel wants to wake up the power of Vietnam Viettel always train its employees on communication skills and customer service attitude In addition, Viettel. .. Reward management of Viettel Viettel employees will enjoy all the standard benefits of the state Viettel buys healthinsurance and pays social insurance to its employees Besides, Viettel opens a number... Company, n.d, viewed 10 October 2018) Internal influencing factors to Viettel and its HR practices Vision of Viettel Vision to 2020, Viettel aspires to become the leading equipment manufacturing corporation