Lecture Project management in practice - Chapter 10: Project quality management. This chapter presents the following content: Cost of quality, planning for quality assurance, planning for quality control, planning for quality assurance and quality control,...
CHAPTER 10 Project Quality Management Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-1 Cost of Quality • Estimation of the project costs: higher quality usually means higher costs • Consider the impact on the time taken to complete activities: these may now take longer and require additional steps • The design of comprehensive quality control processes and general continuous improvement activities Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-2 Cost of Quality (Cont.) Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-3 Planning for Quality Assurance uality Assurance The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.’ PMI 2013, p 227) 10-4 Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e Planning for Quality Control uality control The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes.’ PMI 2013, p 227) Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-5 Planning for QA and QC criteria and activities tool to brainstorm project and product/service QA and QC criteria Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-6 The Plan, Do, Check, Act Cycle Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-7 Planning for Quality Assurance and Quality Control onsider how organisational Quality Management Systems assist project delivery: • TQM • Six Sigma • ISO 9001 • LEAN Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-8 Quality Management Plan • The desired approach to project quality (CoQ) • The QA and QC roles and responsibilities of project team members • The quality criteria grid (in Scope document) • Assumptions and constraints • Lessons learned • A detailed breakdown of each quality item (additional Quality plans – in the PMP) Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-9 Carrying out Quality Control Pareto Chart Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-10 Cause-Effect Diagram Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-11 Run Charts Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-12 Check Sheets Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-13 Checklist for the Human Resources Aspects Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-14 Carrying out Quality Control Others • Benchmarking • Process/Flow Charting Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-15 Project Quality Integration Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-16 Key Terms • • • • • • • • • • • • • • • • • • benchmarking Business Process Model and Notation (BPMN) checklists check sheet Cost of Quality (CoQ) fishbone (cause–effect) diagram integration of quality ISO 9001 LEAN Pareto chart Plan, Do, Check, Act (PDCA) process and flow charts quality assurance quality control Quality Management Plan run chart Six Sigma Total Quality Management (TQM) Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 10-17 ... Gray, Project Management in Practice, 1e 1 0-9 Carrying out Quality Control Pareto Chart Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, ... Gray, Project Management in Practice, 1e 1 0-8 Quality Management Plan • The desired approach to project quality (CoQ) • The QA and QC roles and responsibilities of project team members • The quality. .. Project Management in Practice, 1e 1 0-6 The Plan, Do, Check, Act Cycle Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 1 0-7