Chapter 13 - Project information and communications management. This chapter presents the following content: Communication and project management; communication challenges; the communications management plan; planning, developing and tracking communications;...
CHAPTER 13 Project Information and Communications Management Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-1 Communication and Project Management ynamics of project communications Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-2 Communication and Project Management (cont.) Directions of communication Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-3 Communication Challenges • Lack of communication • Miscommunication • Timing of communication • Forgetting aspects of non-verbal communication Too much communication Copyright â 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-4 Communication Models Lines of communication Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-5 Sender Receiver Model Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-6 SMCR (Berlo’s) Model Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-7 The Communications Management Plan • Communications strategy and approach • Policy and procedure • Project reporting arrangements • Project team directory • Committee/project meeting arrangements • Communication roles and responsibilities • Review process • Project management information system (PMIS) • Risk review • Lessons learned Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-8 The Communications Management Plan (cont.) eview communications from many perspectives Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-9 Planning, Developing and Tracking Communications ommunication planning artefacts Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-10 Example of a Communications Matrix Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-11 Planning, Developing and Tracking Communications PORT is a simple set of guidelines developed out of practice to assist in the development of communications • • • • • C = Context of the communication P = Purpose of the communication O = Objectives of the communication R = Resources affected by the communication T = Timing: when the effects of the communication take place? Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-12 The 4Cs of Truth about Communication • Comprehension is the first C • Credibility is the second C • Connection is the third C • Contagiousness is the fourth C Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-13 Project Reporting • Analysis of past performance • Analysis of project forecasts • Current status of risks and issues • Work completed during the period • Work to be completed in the next period • Summary of changes approved Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-14 Project Management Information Systems (PMIS) PMIS includes: • Corporate systems • Scheduling and resource management systems • File sharing • Intranet • Document Management Systems Integrated Project Management Information Systems Copyright â 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-15 Project Management Information Systems (PMIS) (cont.) Configuration Management (CI) • Version control • Document distribution control • CI repositories Document Management Systems Content Management Systems Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-16 Project Management Information Systems (PMIS) (cont.) hink about how project information and knowledge flows within and outside the project environment Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-17 Project Communication Integration Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-18 Key Terms committee charter Communications Management Plan Communications Matrix Communications Register Configuration Management (CI) CPORT Elevator Pitch (EP) knowledge management lines of communication Project Management Information Systems (PMIS) sender–receiver model SMCR model (Berlo’s model) The 4C’s of Truth about Communication Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd Pearson, Larson, Gray, Project Management in Practice, 1e 13-19 ... Gray, Project Management in Practice, 1e 1 3-1 4 Project Management Information Systems (PMIS) PMIS includes: • Corporate systems • Scheduling and resource management systems • File sharing • Intranet... Gray, Project Management in Practice, 1e 1 3-1 1 Planning, Developing and Tracking Communications PORT is a simple set of guidelines developed out of practice to assist in the development of communications. .. Larson, Gray, Project Management in Practice, 1e 1 3-7 The Communications Management Plan • Communications strategy and approach • Policy and procedure • Project reporting arrangements • Project team