Coping with Organizational Life Chapter Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-1 Learning Objectives Distinguish between emotions and moods Describe how emotions and mood influence behavior in organizations Describe ways that people manage their emotions in organizations Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-2 Learning Objectives Identify the major causes and consequences of stress Describe the adverse effects of organizational stress Identify various ways of reducing stress in the workplace Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-3 Emotions Have an object Spread is contagious Universal expression Culturally based display rules Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-4 Major Emotions and Subcategories Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-5 Emotion Sources Self-conscious emotions • Shame • Guilt • Embarrassment • Pride Social emotions • Pity • Jealousy • Envy Scorn Copyright â 2011 Pearson Education, Inc Publishing as Prentice Hall 5-6 Circumplex Model of Affect Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-7 Moods Definition States Traits Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-8 Happier People Success Job performance • Better jobs • Perform jobs more successfully • Less likely to resign Income Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-9 Happier Workers More Successful Distraction Memory Decision quality Evaluation Cooperation Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-10 Affective Events Theory Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-11 Managing Emotions in Organizations Job satisfaction Emotional dissonance Emotional labor • Anger management Organizational compassion Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-12 Organizational Stress Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-13 Occupational Demands Making decisions Performing boring, repetitive tasks Repeatedly exchanging information with others Working in unpleasant physical conditions Performing unstructured vs structured tasks Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-14 Work vs Nonwork Conflict Role • Conflict • Role juggling • Role ambiguity Sexual harassment Information • Overload • Underload • Information anxiety Responsibility for others Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-15 Stress’ Negative Effects Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-16 Stress’ Negative Effects Task performance Desk rage Health • Metabolic syndrome Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-17 Stress’ Health-related Effects Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-18 Burnout Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-19 Organizations Manage Stress Employee assistance program Stress management programs Wellness programs Presentism Copyright â 2011 Pearson Education, Inc Publishing as Prentice Hall 5-20 Managing Stress Manage time wisely Seek social support Eat healthier diet Be physically fit Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-21 Managing Stress Relax and meditate Get a good night’s sleep Avoid inappropriate self-talk Take a time-out Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-22 This work is protected by United States copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning Dissemination or sale of any part of this work (including on the World Wide Web) will destroy the integrity of the work and is not permitted The work and materials from it should never be made available to students except by instructors using the accompanying text in their classes All recipients of this work are expected to abide by these restrictions and to honor the intended pedagogical purposes and the needs of other instructors who rely All rights reserved No part of this publication may be reproduced, stored in a on these materials retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the publisher Printed in the United States of America Copyright © 2011 Pearson Education, Inc Publishing as Prentice Hall 5-23 ...Learning Objectives Distinguish between emotions and moods Describe how emotions and mood influence behavior in organizations Describe ways that people manage their emotions in organizations. .. protected by United States copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning Dissemination or sale of any part of this work (including... Repeatedly exchanging information with others Working in unpleasant physical conditions Performing unstructured vs structured tasks Copyright © 2011 Pearson Education, Inc Publishing as Prentice