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James A O’Brien Introduction to Information Systems Chapter The Internetworked E-Business Enterprise Irwin/McGraw-Hill James A O’Brien Introduction to Information Systems Chapter Objectives • Identify the major types of electronic business applications supported by the Internet, intranets, and extranets in an internetworked E-Business • Give several examples of how companies are using Internet technologies for communication, collaboration, information publishing and sharing, and business operations and management • Identify the hardware, software, data, and network components of an intranet architecture Irwin/McGraw-Hill James A O’Brien Introduction to Information Systems Chapter Objectives • Identify several ways the use of Internet technologies can provide cost savings or revenue benefits to a company • Identify several groupware tools for electronic communication, conferencing, and work management, and give examples of how they can enhance the collaboration of teams and workgroups in a business enterprise Irwin/McGraw-Hill James A O’Brien Introduction to Information Systems Major E-Business Applications Electronic Business Applications The Internet Telecommunications Networks Enterprise Enterprise Communication Communication Electronic Electronic and and Commerce Commerce Collaboration Collaboration Irwin/McGraw-Hill Intranets Extranets Internal Internal Business Business Systems Systems Introduction to Information Systems James A O’Brien Applications of Intranets Communication and Collaboration Existing E-Mail Voice Mail Systems Communicate and Internet Collaborate with E-mail, chat, conf FF Business Operations and Management II Secure, universal R R Database and access To view E E Enterprise appl corporate data W W Existing Web Publishing A A HTML, MS Office Author, publish and LL XML, Java share hypermedia documents Intranet Portal Management Enterprise LL Portal Extranet Centrally administer Existing Hardware and Networks clients, servers, security, and traffic Customers, Suppliers Irwin/McGraw-Hill James A O’Brien The Role of Extranets Irwin/McGraw-Hill Introduction to Information Systems Introduction to Information Systems James A O’Brien Internet Enabled Technology Architectures Policies and Standards Network Management Software Management Firewalls Passwords Encryption Security Content Software and Data Tools Infrastructure Irwin/McGraw-Hill TCP/IP Hypermedia Network Databases Servers Browsers Authoring Tools James A O’Brien Introduction to Information Systems Groupware for Enterprise Collaboration Groupware for Enterprise Collaboration • • • • Electronic Electronic Electronic Electronic Communications Communications Conferencing Conferencing Tools Tools Tools Tools E-Mail Voice Mail, I Phone Web Publishing Faxing Irwin/McGraw-Hill • • • • • Data Conferencing Voice Conferencing Videoconferencing Discussion Forums Electronic Meetings Collaborative Collaborative Work Work Management Management Tools Tools • • • • • Calendaring Task and Project Mgt Workflow Systems Knowledge Mgt Document Sharing James A O’Brien Introduction to Information Systems Electronic Communications Tools • • • • Electronic Mail Voice Mail Faxing Web Publishing Irwin/McGraw-Hill James A O’Brien 10 Introduction to Information Systems Electronic Conferencing Tools • • • • • • Data Conferencing Voice Conferencing Videoconferencing Discussion Forums Chat Systems Electronic Meeting Systems Irwin/McGraw-Hill James A O’Brien 11 Introduction to Information Systems Collaborative Work Management Tools • • • • Calendaring and Scheduling Task and Project Management Workflow Systems Knowledge Management Irwin/McGraw-Hill James A O’Brien 12 Introduction to Information Systems The Future of Intranets and Extranets • • • • • Universal access of information via the enterprise information portal Intranets become primary vehicle for information delivery All applications will be web-enabled via the Internet, intranet or extranet More focus on turning information into knowledge Increased electronic ‘bonding’ through use of extranets Irwin/McGraw-Hill James A O’Brien 13 Introduction to Information Systems Chapter Summary • By using the Internet to disseminate information globally, communicate and trade interactively with customers, companies are deriving strategic business value from the Internet • Businesses are rapidly installing intranets, extranets, and enterprise information portals throughout their organizations in order to enhance communication and collaboration, and to publish and share business information easily and at lower cost Irwin/McGraw-Hill James A O’Brien 14 Introduction to Information Systems Chapter Summary (cont) • Intranets require business technology investments both in hardware, software, and the human resources needed to manage web-information assets • Extranets link the intranet resources of a company to the intranets of its customers, suppliers, and other business partners and thereby, help develop and strengthen strategic alliances between them Irwin/McGraw-Hill James A O’Brien 15 Introduction to Information Systems Chapter Summary (cont) • The goal of enterprise collaboration systems is to help workgroups and project teams work together more efficiently and effectively Collaboration technologies help groups share information, coordinate work efforts and resources, and work together cooperatively Irwin/McGraw-Hill ... security, and traffic Customers, Suppliers Irwin/McGraw-Hill James A O’Brien The Role of Extranets Irwin/McGraw-Hill Introduction to Information Systems Introduction to Information Systems James... Management Tools Tools • • • • • Calendaring Task and Project Mgt Workflow Systems Knowledge Mgt Document Sharing James A O’Brien Introduction to Information Systems Electronic Communications Tools... James A O’Brien 13 Introduction to Information Systems Chapter Summary • By using the Internet to disseminate information globally, communicate and trade interactively with customers, companies
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