The employee journey the foundation of employee experience design

bamboohr.com bizlibrary.com Rusty Lindquist VP, Thought Leadership BambooHR Twitter: @RustyLindquist LinkedIn: …/in/rustylindquist bamboohr.com bizlibrary.com The Commoditization of Innovation bamboohr.com bizlibrary.com Innovation: The keystone of differentiation bamboohr.com bizlibrary.com Competitive Abundance TECHNOLOGY has leveled the playing field GLOBALIZATION LOW ENTRY BARRIER has shrunk the world has increased startups bamboohr.com bizlibrary.com Differentiation decay bamboohr.com bizlibrary.com Value Entropy Remarkable H PERCEIVED VALUE of INNOVATION Expected Expected L TIME bamboohr.com bizlibrary.com Focus on Who You Are bamboohr.com PEOPLE CULTURE Relentlessly attracting, inspiring, and empowering great people Creating a great place to work, so great work can take place bizlibrary.com –Bersin by Deloitte Identity OUTPUT: WHAT YOU GET FROM WORK Knowing who you are, what you’re capable of, and believing in yourself Functional Fixedness bamboohr.com bizlibrary.com OUTPUT: WHAT YOU GET FROM WORK Identity Knowing who you are, what you’re capable of, and believing in yourself Beliefs Results bamboohr.com Behaviors bizlibrary.com Identity OUTPUT: WHAT YOU GET FROM WORK Knowing who you are, what you’re capable of, and believing in yourself The two most important days in your life are the day you are born, and the day you find out why Mark Twain bamboohr.com bizlibrary.com Leadership INFLUENCERS: FACTORS THAT FUEL WORK Having a guide, a mentor, someone who believes in us, sees our value, challenges us, and shows us the way bamboohr.com bizlibrary.com Relationships INFLUENCERS: FACTORS THAT FUEL WORK Having connection and camaraderie and relationships, doing things with people you care about bamboohr.com bizlibrary.com Environment INFLUENCERS: FACTORS THAT FUEL WORK This is about having surroundings that support and enable our effort Culture, environmental cues, and a supportive ecosystem bamboohr.com bizlibrary.com Environment INFLUENCERS: FACTORS THAT FUEL WORK This is about having surroundings that support and enable our effort Culture, environmental cues, and a supportive ecosystem bamboohr.com bizlibrary.com Renewal INFLUENCERS: FACTORS THAT FUEL WORK Finding restoration and renewal through balance and moderation bamboohr.com bizlibrary.com TIME TALENT ENERGY bamboohr.com bizlibrary.com Employee Lifetime Value eLTV Reducing Time-To-Value bamboohr.com + Increasing Time-In-Value + Increasing Time-In-Role bizlibrary.com Disengagement Diagnostic 10 Objective (Organizational): is it clear what value our organization is ultimately trying to provide? Do you feel a sense of personal investment in your role? Objective (Personal): you have something that you were ultimately working toward right now? Do you feel like your job is helping you to grow and progress in some important way? Alignment (Competency): Do you feel like you are able to accomplish what you are being asked to do? Do you feel a sense of purpose in the work you every day? Alignment (Passion): Do you feel like you enjoy doing it? Do you feel the work you is valued and recognized? Plan: Is it clear what your next step is, and the one after that? Identity: Do you feel like the company's mission aligns to something you care about? Space: Do you have what you need to get your work done? Leadership: Do you have immediate access to someone who understands what you do, helps you when you get stuck, challenges you to be better, and mentors you on your way? Contribution: Do you feel like you're getting work done, and that the work you matters? Are there people at work that you care about personally? Score: Do you have a sense of whether or not you are winning or losing? Do you feel like our culture is one that helps you be your best self? Momentum: Does it feel like you're making progress and moving forward? Do you feel you have a healthy work/life balance right now? bamboohr.com bizlibrary.com Emotional Capital is the most important capital in our organizations bamboohr.com bizlibrary.com Thank you! BambooHR Receive a free job posting on our ATS and full HRIS for one week We will contact everyone within a few days to set this up BizLibrary Start your free 30-day trial with BizLibrary www.bizlibrary.com bamboohr.com bizlibrary.com Questions? Rusty Lindquist VP Product Marketing BambooHR Twitter: @RustyLindquist LinkedIn: …/in/rustylindquist bamboohr.com bizlibrary.com ... expectations EMPLOYEE ENGAGEMENT Slope of enlightenment Plateau of productivity Date of Hire Trough of disillusionment TIME Employee Journey Peak of inflated expectations Slope of Disengagement Slope of. .. Re-engagement EMPLOYEE ENGAGEMENT Slope of enlightenment Plateau of productivity Date of Hire Trough of disillusionment TIME Trough of disengagement Employee Journey bamboohr.com bizlibrary.com Employee Journey. .. Journey bamboohr.com bizlibrary.com Life’s Journey The day you find out why The day you were born Ultimate Individual “Why” The Orbit of Employee Engagement Life’s Journey Your organization The