Internship report halong university

Internship report halong university(15 pages) Internship Report Supervisor: Ms Nguyen Thi Hang HaLong University THE SOCIALIST REPUBLIC OF VIETNAM English Department Independaece – Freedom – Happiness HaLong, July, …. 2018 INTERNSHIP REPORT “In Indochina Junk” Company • My full name: Nguyen Thi Ha • Class: TA K1 • School year: 20152019 • Phone: 0968638652 • Email: Ha300794120191gmail.com • Internship place: Indochina Junk Company Address: 88, Le Thanh Tong Street, Hon Gai, Ha Long city, Quang Ninh province • Supervisor at the school: Ms Nguyen Thi Hang and Mr Nguyen Thanh Long • Supervisor at the company: Mr Bui Dang Linh CONTENTS A. ACKNOWLEDGMENT B. INTRODUCTION C. CONTENTS OF THE REPORT I. Chapter I: Introduction of Indochina Junk (Indochina Junk) 1. Characteristics and location of the company 2. The formation and development of the company and its business characteristics. 3. Organizational structure and the function of different departments of the company II. Chapter 2: The Process And Results Of Student Internships At Indochina Junk. 1. The process of the internship at Indochina Junk 2. The specific content of the internship at Indochina Junk III. CHAPTER 3: Experiences After The Internship At Indochina Junk 3.1. Experiences after the internship at Indochina Junk 3.2 Conclusion

Internship Report HaLong University English Department Supervisor: Ms Nguyen Thi Hang THE SOCIALIST REPUBLIC OF VIETNAM Independaece – Freedom – Happiness HaLong, July, … 2018 INTERNSHIP REPORT “In Indochina Junk” Company My full name: Nguyen Thi Ha Class: TA K1 School year: 2015-2019 Phone: 0968638652 Email: Ha300794120191@gmail.com Internship place: Indochina Junk Company Address: 88, Le Thanh Tong Street, Hon Gai, Ha Long city, Quang Ninh province  Supervisor at the school: Ms Nguyen Thi Hang and Mr Nguyen Thanh Long  Supervisor at the company: Mr Bui Dang Linh       CONTENTS A ACKNOWLEDGMENT B INTRODUCTION C CONTENTS OF THE REPORT I Chapter I: Introduction of Indochina Junk (Indochina Junk) Characteristics and location of the company The formation and development of the company and its business characteristics Organizational structure and the function of different departments of the company II Chapter 2: The Process And Results Of Student Internships At Indochina Junk The process of the internship at Indochina Junk The specific content of the internship at Indochina Junk III CHAPTER 3: Experiences After The Internship At Indochina Junk 3.1 Experiences after the internship at Indochina Junk 3.2 Conclusion ACKNOWLEDGMENT To all the lecturers at HaLong University! To the director and all of the staffs at Indochina Junk! First of all, I would love to express my deepest gratitude to all the lecturers at Halong University, to my friends and my family who had guided me in finishing my internship I am grateful your help in encouraging and sharing your experience which will bring me good preparation to get ready for my life in the future Especially I would like to express my biggest respect to Ms Nguyen Thi Hang and Mr Nguyen Thanh Long who have guided and supported me a lot in this internship Also, I want to take this opportunity to say thank to Mr Bui Dang Linh – my supervisor at Indochina Junk Thank you very much for your great instruction and help! INTRODUCTION In the past few years, along with the trend of the market economy, Vietnam's economy has strongly developed and the position of Vietnam has been improved in the international market In the trend of globalization, integration and development with the new and open policy of the economy and foreign policy "Vietnam wants to be friends with all the countries in the world” has been making a big improvement in tourism The number of international tourists visiting Vietnam is increasing continuously and for different purposes such as to relax, entertain, learn about customs and culture, enjoy the scenery and invest in business opportunities Vietnam has recently tried to promote investment in developing the tourism industry when recognizing the strong and effective growth that tourism can bring to the economy of the country The state has taken many appropriate policies to promote tourism development in order to bring the country to the world and introduce the world to Vietnam In order to make this task in an effective way, apart from exploiting and preserving tourism resources, training human resources and improving technical facilities in tourism destinations are becoming one of the formal service sectors which contribute to the economic growth of the country In which the appearance of many domestic and international yacht companies brings good signal for this industry Especially, this industry attracts millions of international visitors to Vietnam, creating a huge source of revenue every year The tourism industry has long been considered the "No-Smoke Industry" Today, it's a truly an important industry because it creates jobs for millions of people which is a source of national income, an effective way to redistribute revenue among countries and adjust the balance of international trade With this development, lots of organizations, investors have been taking the opportunity to open companies, centers, businesses travel services Indochina Junk Joint Stock Company (Indochina Junk) was launched later than the other companies, therefore, they are affected by the competition with tons of big and experienced companies However, Indochina Junk has gained valuable experiences to find out reasonable adjustment By doing so, the company now has a high position in the heart of domestic and foreign tourists In order to catch up with the global development trend, Quang Ninh province has continuously trained people in many fields to serve tourism services Halong University is developing and expanding, focusing on the training of English, Chinese, Japanese, Korean, travel, business administration With the help of the school, students are given a lot of opportunities to have practical training at the end of the course In this program, lecturers have recommended students to choose Indochina Junk as an internship site and this has brought valuable experience after 20 days of internship at Indochina Junk, from June 4th to June 24th Chapter I: Introduction Of Indochina Junk (Indochina Junk) Characteristics and location of the company Indochina Junk Joint Stock Company is a leading provider of yachting services in Ha Long Bay The company aimed to achieve sustainable development, along with environmental protection and benefit sharing with local communities right from the first day of establishment The company always develops the business of tourism products based on the principles and standards of sustainable development, promoting Vietnamese cultural traditions, respecting the people and destination Constantly trying to accomplish the mission of "Action to bring the best, most sustainable benefits to the environment, communities, customers, partners and members Indochina Junk JSC consists of many member companies Once you are in Quang Ninh, please contact at: Address: 88 Le Thanh Tong, Hon Gai, Tp.Ha Long, Quang Ninh province Phone: (0203) 3848926 Email: info@indochina-Junk.com Website: www.indochina-junk.com The formation and development of the company and its business characteristics 2.1 The formation and development of the company Indochina Junk Co., Ltd was established in 2007 It is currently a leading company in the field of tourism of the province with the unique tourism products and good service quality This is the reliable choice for domestic and international tourists when coming to Ha Long, Quang Ninh In order to gradually improve the quality of services and attract tourists using the services, the company has focused on building new tours, attractive destinations and searching for services and new experience for visitors This company has a large number of ships including single - room ship and multiple room ship which can meet different needs of customers Now, the company has 15 luxury ships with the brand of Indochina Junk.There are 12 wooden ships.include: L’amour group has fours ships(C1,C2,C3,C4),each with a cabin; Dragon’s pearl group has three ships( N1, N2,N3),each with ten cabins; Prince has two cabins(H1); Prince and Prince ,each ship with four cabins(H2,H3); Dragon Bay ship has three cabins (H4); And there are two iron boats (dragon Legend 1, Dragon Legend 2), each of which has 24 cabins, with a maximum of 48 tourists And one Red Dragon with five cabins,and Fairy’s a new ship These are qualified to serve highgrade tourists who stay overnight in Ha Long Bay with the shipping lines as follows: Hon Gai Vinashin - Thien Canh Son Bay - Hai Quan; Hai Quan - Vong Vieng - Hon Gai Vinashin; Hon Gai Vinashin - Hon Non - Hai Quan Since 2009, the company has expanded its business with the construction of Yen Duc tourist village, Dong Trieu dist Visitors can experience the daily life of people in the northern delta region, discover the beauty of culture, customs, and habits of people here In order to give more choices and prolong the length of stay of visitors, the company has launched a tour of the city by electric car This tour offers visitors the opportunity to explore and discover attractive destinations in the city, such as Ha Long Market, Vincom Center for Business, Museum and Provincial Library, Bai Tho Mountain Apart from diversifying products and services, the company applies scientific and technological advances into production and business activities In addition to fully provide working equipment for employees, the company has promoted the application of online software in the working management and quality management system in accordance with ISO 9001-2009 which can help the company to decrease the working time of employees and increase the accuracy of management Indochina Junk actively promotes images, provide information on products and services, travel on the media channels: Newspapers, magazines, websites, social networking sites, fairs in the country and abroad Also, the company regularly organizes training, improve skills for the staff and employees In order to ensure the products and services of the Company meet the criteria of "3 Star", every year, all the departments of the company base on the needs and suggestions of employees to send training proposals to The Training Department to submit to the Company's management for approval Annually, the company uses 2% of the total salary fund for training activities Professional training courses, the improvement of skills and foreign languages skills for the staffs are organized regularly The company has organized many training courses such as: living and aspiration, professional working capacity, sales skills Therefore, staffs are constantly improving their qualifications and specializing in the style to serve tourists The company has more than employees from different regions in Vietnam The staffs are young, energetic, enthusiastic, friendly, experienced and have a professional service The company wishes to bring the best service quality products to the customers In improving the quality of tourism services, Indochina Junk has invested 30 more cars, from to 16 seats, with modern car equipment to simplify the way to travel The company has established and organized many programs in Quang Ninh province such as: - In 2005, the community tourism project was implemented in Binh Lieu, Quang Ninh - In 2007, Indochina junk produced the program "For a Green Halong Bay" - In 2011, The project of the community tourism was implemented in Yen Duc village, Dong Trieu district, Quang Ninh province - In 2015, The company held the program "Ha Long, the green and clean city" The company has achieved some certain success, in March 2017 was officially certified by Travelife Partner Indochina Junk is committed to promoting sustainable development and striving to become the No.1 tourism company by 2020 On the website WWW.tripadvisor.com.vn, Indochina junk always owns a large number of people who are interested There are currently approximately 4,804 votes, in which 88% rate of "excellent", 9% rate of "very good", 1% rate of "average", 1% rate of "good", 1% rate of "terrible" Commenting on the services of Indochina Junk, Mr Lee S from Cape Town (South Africa), shared on Tripadvisor: "The trip exceeded our expectations Staffs and guides were excellent and made us feel very happy in being well-taken care The ship was very comfortable with an interesting journey And especially, we love to sail with the Kayak and visit the fishing villages We will certainly recommend friends to choose Indochina Junk" 2.2 Business Characteristics Indochina Junk focuses on the visitor’s experience by offering unique services: Kayaking, exploring deep into the local life in the floating village, having a BBQ lunch on the beach and swimming at a private beach in Bai Tu Long Customers will explore Ha Long Bay, Cong Dam area, Vung Vieng fishing village, Yen Duc village, fishing trip… You can select the following packages: - day cruise days nights cruise days nights cruise days nights cruise Special offers: Ha Noi to Halong Bay, Ba Tu Long Bay- Yen Duc Village, Bai Tu Long Bay - Sapa, Bai Tu Long - Ninh Bình Once joining a cruise with Indochina Junk, you will be served many delicious Vietnamese dishes, as their chefs are skilled in the art of food preparation and design If you have any special dietary requirements, their culinary staff will carefully prepare your menu Organizational structure and the function of different departments of the company 3.1 Organizational structure of the company In order to ensure high flexibility and effective operation requirements, it is necessary to organize the operation apparatus with the most reasonable and optimal scale, all the problems in business must be handled in time The director manages the entire operation of the company, plans timely adjustments and functional departments are directly under the control of the director This management relationship has the advantage of being compact in organizing, information is ensured smoothly, the path of information is short Therefore, information deviation is negligible and can be consistent with the regime of a leader Tasks are governed by the principle of centralized management This structure ensures the resources to address key issues Organizational structure of the company has: - Director - Operating Department - Customer Care Department - Service Management Department - Marketing Department - Technical - Vehicle Management Department - Security - Safety Department - The Supplier Department - Guidance Department 3.2 Functions of departments in the company - The current director is Mr.Tuyen, the company's direct manager The director is responsible for the design and implementation of business programs and strategies - Operation Department: The main function is to deliver information to the relevant departments of the customer service information for different departments to coordinate This department also takes responsibility of welcoming guests, check-in, check-out - Customer Care Department: is responsible for giving ideas and solutions to improve customer satisfaction; handling issues of guest comments by tours - Service Management Department: is responsible for organizing, supervising and providing services to customers - Marketing Department: The main function is to promote the image of the company in the domestic and international scale - Technical - Vehicle management Department: This department has the function of maintaining all the equipment on boards - Security - Safety Department: The major functions of this department are protecting the safety of customers during the journey, giving fire prevention, having storm prevention, etc - The Supplier Department: is responsible for providing goods to all the ships - Guidance Department: is in charge of welcoming guests, guiding guests throughout the journey, supporting guests in getting accommodation, giving them knowledge and helping them to experience all kinds of travel services Chapter 2: The Process And Results Of Student Internships At Indochina Junk The process of the internship at Indochina Junk 1.1 The time and the process of the internship at Indochina Junk - Time: From June, 4th, 2018 to June, 24th, 2018 - Process: Be able to experience in luggage monitoring, welcoming guests at The Operation Department Laundry service belongs to The Service Management Department which will involve some aspects of The Supplier Department The specific content of the internship at Indochina Junk During the internship, the company has created favorable conditions for students to understand the process of establishment and development, business activities and organizational structure of the company The student understands clearly and fully about the work, rights and obligations, responsibilities of each department The student has been directly instructed by the staffs in order to participate in the work in some parts of the company On June, 4th, 2018 The first meeting of the instructors and students with the Director and the staffs of the company who directly instruct and work with students All the staffs are very easy-going and enthusiastic to introduce about the company They are also shared lots of experiences in practical life Students can learn about the professional working manner and appearance standards: not talk too loudly in front of guests, not tattoo, the body is always clean when serving guests, being clean and neat, clean breath, don't wear too big jewelry, remember that customers are always right, etc And especially keeping a good attitude and smile with customers Students will take a 30 minutes test for skills (Reading comprehensive and pronunciation) And there is an interview about all the things about the job On June, 5th, 2018 and June, 7th, 2018 All the staffs at The Operation Department has directly instructed me to the assigned tasks And I was assigned the position of the luggage monitoring When the tourists get off with their luggage, I had to immediately check the tags attached to each luggage When all were correct, I got all the luggage and handed over all of them to the ship's staff When the tourists were about to leave, I had to check the tags again and gave them the luggage Also, I had to help them to move with their stuff if they have some problems in carrying things On June, 6th, 2018 I worked with The Supplier Department to arrange import and export receipts for all the ships I had to observe the way my friend welcome tourists and learn how to stand and welcome guests I also had to talk to tourists about the topics that I have known and had preparation On June, 8th, 13rd, 14th, 19th, 20th I have been involved in welcoming guests with the executives of the company They are very dedicated and fun The work is highly concentrated from 11am to 2pm on the day, which is the most crowded time Before the guests arrived, we need to see the room list to be aware of the number of the cars, the number of delegations, the name of each delegation, get the information about the services for visitors When they arrive, we need to open the car door and welcome them with a smile and say "welcome to Indochina Junk." Then, we ask about the information of each tour group, check the luggage of the guests and remind them not to put electronic devices in the luggage in order to avoid all the incidents which can cause damage while traveling After that, we take them to the waiting room, give each traveler a card with the name of the boat and instructors Inform them about the trip's time, the boat name and guide them how to use the room services: food, drink, wifi Answer any questions and requirements of the customer Talk to foreigners to increase the ability to communicate in English Customers are very cheerful, friendly and enthusiastic when they help students learn more languages and other knowledge This job really has a lot of opportunities to contact directly with foreigners In particular, the afternoon of June 14th, 2018, all students were given conditions to visit the Dragon Legend The boat has floors (including the basement below sea level) The hotel offers a wide range of services including an indoor restaurant, bar, swimming pool, spa, sun deck area for sport activities, one-bedrooms and deluxe double rooms On June 10th, June 16th, June 22nd I joined the laundry service department of the Service Management department, checked the quality and the number of laundry products to deliver to the ship, and unassembled items from the ship to the launderer All the data collected must be recorded in the paper On June 24, 2018 I attended the final meeting of the student internship with Mr Linh, received the sharing of officer's actual work experience, gained experiences and lessons during the short internship at Indochina junk and took a test of the company finishing the internship In the afternoon, I participated in the farewell program, listened to the speech and received comments about the general assessment of students' internship in three weeks from Mr.Tuyen - the company director, and Mr.Long, The Head of Foreign Language Department of Ha Long University Finally, I attended the farewell party which was prepared by the students 2.2 Internship results During the internship, under the enthusiastic guidance of the students in the company, I have collected a lot of useful information and exchange many skills to serve my future career: - Get to know the job, the responsibilities of each department in the company - Practice professional working styles and necessary virtues required in work, the agility, flexibility, friendliness, openness, planning, and accuracy - Solidarity in work is a very important factor - Know some codes of conduct in dealing with colleagues and clients - Be more confident when communicating with foreigners, increase communication skills with customers - Can be able to orient my career in the future CHAPTER 3: Experiences After The Internship At Indochina Junk 3.1 Experiences after the internship at Indochina Junk Although I haven't had much practice and work, but it a good chance for students to recognize and learn a lot of lessons for themselves With any work so, first of all you must have passion, love the job, try your best, initially overcome the difficulties challenging Tourists need to be persistent, agile, flexible in their work, and able to handle high pressure, know how to arrange and solve tasks in a scientific way Tourism is a service industry, motto "customers are gods" should always keep smiling, friendly, need to improve language skills and communication skills When engaging in real work, it recognizes the importance of foreign languages In addition to the need to exercise health, first of all serve yourself and so serve well for customers From the real work, the trainees themselves find many shortcomings in skills, qualities, professional knowledge So through practical experience, try to train and improve yourself to meet the job requirements, as well as capture new opportunities 3.2 Conclusion After finishing the internship at Indochina Junk, I will understand more about the things that I will in the near future and help me to apply gained knowledge into practical work, learn from experienced staffs, gain more knowledge and skills at work and improve the weaknesses By doing so, I can take a look back to myself to give their own decisions for my life in the future Internship can help me to understand my real ability and be more confident when I am about to go to work In order to complete this internship report, I have received lots of good help and guidance from lecturers at The Foreign Languages of Halong University and all the staffs of Indochina Junk I would love to give my deepest thanks to Mr Nguyen Thanh Long, Ms Nguyen Thi Hang, Ms Nguyen Thi Van Anh and other staffs at Indochina Junk who have had great contribution to the success of this report!  ... Of Student Internships At Indochina Junk The process of the internship at Indochina Junk The specific content of the internship at Indochina Junk III CHAPTER 3: Experiences After The Internship. .. Internship At Indochina Junk 3.1 Experiences after the internship at Indochina Junk 3.2 Conclusion ACKNOWLEDGMENT To all the lecturers at HaLong University! To the director and all of the staffs at... to express my deepest gratitude to all the lecturers at Halong University, to my friends and my family who had guided me in finishing my internship I am grateful your help in encouraging and sharing