Kế hoạch xây dựng hệ thống thông tin, nâng cao hiệu quả quản lý và kinh doanh công ty CP xây dựng công nghiệp và dân dụng dầu khí PVC

Kế hoạch xây dựng Hệ thống thông tin, nâng cao hiệu Quản lý Kinh Doanh Công Ty CP Xây Dựng Cơng Nghiệp Dân Dụng Dầu Khí PVC Plan on Construction of Information System to Improve Management and Business of Petroleum Industrial and Construction Joint Stock Company (PVC-IC) I Preamble Information Technology is not new but it is still very useful to analyze strategies on products and clients on basis of expense, product price or price comparison The data is, in almost companies, available in a department in the organizations However, few companies are able to quickly search and combine the data to support the process of decision making The information is collected and supplied via “storage of data” to help change the companies wholly II Meaning of the Topic Construction of solutions and management of establishment of strategic information system in Petroleum Industrial and Construction Joint Stock Company (PVC-IC) to create breakthrough as it has been and competitive advantages of the Enterprise III Introduction about Petroleum Industrial and Construction Joint Stock Company (PVC-IC) Petroleum Industrial and Construction Joint Stock Company (PVC-IC) is member of the Petrovietnam Construction Joint Stock Corporation – Vietnam Oil and Gas Group PVC-IC has, after over 26 years of establishment and development, confirmed its position and strength in investment in industrial and civil construction of the national oil and gas industry It has tried its best efforts to gain the honor title, EPC General Contractor which has sufficient capacity and experience in construction of works with basements and over 30 floors PVC-IC has been renovated its management, incessantly improved its competitive capacity, expanded its market shares in business and production In addition, it has continually renovated its technology and invested in modern equipment to facilitate construction Being directed by the targets on sustainable development, Petroleum Industrial and Construction Joint Stock Company (PVC-IC) always secures quality of supplies and considers quality as the decisive factor in all operations as well as the survival of the Company PVC-IC has, with its financial capacity, highly qualified, experienced officers, engineers, workers and staffs, as well as ISO 9001-2008 based advanced quality control system, become one Vietnamese leading construction company that always receives bids and participate into construction of key national works, contributing actively to the national development IV Construction of future development in next years (2012-2016) Analysis of existing state: Decision Maker STRATEGY TACTICS Report (Information) CHEMISTRY & INFORMATICS Professional department, R&D, TTDS Decision Maker STRATEGY Moving Repor (Image) TACTICS ADMINISTRATION WORK ADMINISTRATION WORK Informatics Department ITTDS Department PHYSICS PHYSICS Professional database Professional database Quick report Time reduction Effort minizing Decision making Management Programing Programing Higher quality Quick report Smart Determination of main adverse impacts on the Company’s position in the market • Threats from new competitive opponents: PVC-IC has strength and competitive advance in construction of industrial works in petroleum industry, in civil construction, high buildings, real estates in investment sector However, the Company faces with developing internal and external opponents • Bargaining rights of suppliers- clients: in current mechanism, all companies have been developing their business toward the targets on higher quality and competitive price Therefore, input and output products always meet the two above mentioned factors Suppliers are possible to provide satisfactory products in term of quality but their unexpected policies on price In addition, PVC-IC’s clients always wish to receive the products with the highest quality but lowest price • Threat caused by replaced products and services: at present, impacted factors are varied and clients’ demands change regularly For example, autoclaved aerated concrete bricks that were used to construct high building is replaced with clinker bricks at present because the aerated concrete bricks are much lighter than clinker bricks Therefore, market research and having a thorough grasp of clients’ demands are very important • Competitive of existing companies: The existing companies, in and beyond the oil and gas industry, are competitive opponents of PVC-IC in following years during the process of integration and development Strategies in next years • Discount: Creation of varied products and services with the best price in the same field • Difference: Creation of products with high quality and competitive price For example, good after-sales service • Focus: Focus on one market segment Construction of development plans in following years Opportunities Resources Business Strategies Skills Risks In order to increase competitiveness of the Company, overcome weaknesses due to unavailable effective information system, the Company, after so many meetings of authorities in all levels, from the executive leaders with the highest power to those in charge of direct implementation and on basis of optimally meeting varied modern demands of clients, as well as improvement of management capacity and completion of management and production system of Company, minimizing expense and increase in effectiveness in production, selects to construct its strategic information system on basis of application of the following model: Information System Model Applied in PVC-IC PROFESSIONS PROFESSIONAL APPLICATIONS (General access gate) Production & Business Plan Warehouse Management Fixed asset management MANAGEMENT INFORMATION SYSTEM Accounting - General ledger - Document management - Internal & External - Departure and arrival Procurement & Sales Management Security in Applied levels Cash flow management Work management Management of Salary Internet based and Personnel assignment Training Management Imple ment ation of other applic ation s Basic System Service SPECIALIZED APPLICATIONS Basic User Support Service Leader Training Management Internal website & Email Virtual private network (VPN) End users Virtual Local Area Network (VLAN) Connection - Locked own chamber Hardware Server - Email Server - Web Server Switchboard (PAPX) End users Inetw ork Infras truct ure Quản Trị Hệ Thống Thông Tin – Management Information Stysem V Implementation Management Network infrastructure management: Hardware management Hardware consists of servers, workstation, switchboard system, etc The hardware is equipped synchronously to be adapted to the applications that are installed to meet requirements in works The hardware is coded for easier management Network system management: Network system consists of Modem, Router, LAN, WIRELESS… Network system functions to connect hardware and external information gates with internet connection or via long-distance telephones, etc The server and workstation connected network system is installed with own IPs for easier management and with password to prevent from download INTRANET Management: INTRANET consists of basic services such as DNS (use of Webhosting supported with DNS to save money), DHCP, RAS; user services namely file server, Printserver….; Website and internet based services, INTRANET based management via servers helps control sent and received files Decentralization of access rights is applied for security of the system Management and other applications: Management Information System (MIS): consists management of documents, works, personnel, salaries, training, etc Application of e-office program based management information system, etc with access decentralization is aimed at protection of information security and convenience in management Professional applications: International Executive Master of Business Administration Program Quản Trị Hệ Thống Thông Tin – Management Information Stysem ERP: Enterprise resources Planning is an information technology based solution to integrate entire applications of business and production management into one unique system to automate management processes All activities of the companies, from personnel, production line, supply of materials, internal finance management to sales, marketing, exchanging with partners, clients are implemented with the unique system CRM (Customer Relationship Management) is the solution to help companies to approach and communicate with clients systematically and effectively, to control clients’ information as well as information on accounts, demands, contact, etc to serve them better Clients’ information on basis of customer relationship management shall be accessed and saved in database management system Thanks to a special searching tool, the Company enables to analyze and form list of potential and regular clients to point out proper customer care strategies In addition, the Company enables to treat clients’ matters quickly and effectively CRM is applied via EQ-Eoffice CRM to:  Internal management  Sales management organization  After-sales service organization  Marketing activity management  Summary reports Applications in other specialties: PRIMAVERA Project Management Software of Oracle: International Executive Master of Business Administration Program Quản Trị Hệ Thống Thông Tin – Management Information Stysem  Progress management and regulation: it is possible to accelerate progress, delay progress depending on demands The software includes anticipation of late or earlier completion of the projects on basis of existing performance  Budget management and control: it is only possible to know loss or gains in most of projects in Vietnam after end of the budget-expense of the projects but it is impossible to know more specific information of each item The software is possible to anticipate redundant or insufficient expense as the projects are in -progress  Management and security of natural resources and personnel in the Projects: on basis of parameters in progress, materials, expected budgets, cost estimate software, it is possible to know how many workers, engineers to be recruited in next months and how much materials to be procured, etc to help the users to actively purchase materials and save budgets as well as to actively control projects  Management of document related to Documents Control projects: there are so many documents in project management so it is very necessary to have functions of saving files, images of works, designs, etc  Active management thanks to anticipation, calculations, reports, analysis, and control, etc in advance  Synchronous optimum among departments because all of them share mater data so their connection is so closed In addition, they have several assistant functions such as Forum, Email…  Management in any place and in any time: Webpage software helps webbased assessment with an Internet connected computer Therefore, directors, managers are able to access to review reports directly and exactly during their working trips International Executive Master of Business Administration Program Quản Trị Hệ Thống Thông Tin – Management Information Stysem  International standard-based project management: the software is present in 164 nations throughout the world so it is possible to meet all demands, management standards in searching of information, discovery and improvement of qualification Information Network Protection System: It is very important to construct a system of information protection security and Applications Kiểm soát truy nhập Risks Destruction Lớp ứng dụng Service Chứng thực Infrastructure Adjustmen t Removal Chống chối bỏ Disclosure Users Interruption Bảo mật số liệu Control area Management level Attack An toàn luồng tin The following solutions are applied to improve security and protect data and information of companies: Nguyên vẹn số liệu Infrastructure: Hardware system such as servers are place separately in its own chamber, assigned Khả dụng to specific users; some applications such as security card are used to assign to new users? Riêng tư International Executive Master of Business Administration Program Quản Trị Hệ Thống Thông Tin – Management Information Stysem Network system: firewall and such software as IDS, IPS, SSL are applied to improve and maintain security of the network system INTRANET: Compulsorily installed applications are anti-virus software, Spyware, Spam… Professional application: Decentralization of rights to access and manage data and information is indispensable, which is application of security software in applied level Information gate management: The information is accessed and downloaded via information gates such as PORTAL, PORTLET, CMS, CALL CENTER… VI ERP value sequence Value sequence of a ERP project consists of total cost of ownership – TCO (initial construction expense, maintenance expense and operation cost) and profits in years ERP investment is profitable to the Company, including gross profit, reduction of labor cost, reduction of inventories, etc and annual profits consist of reduction of transportation cost, increase in control capacity of properties, reduction of debt due, etc If the Company has correct selection, the initial construction expense is high but the ratio between operational expense and profits in following years is very good International Executive Master of Business Administration Program Quản Trị Hệ Thống Thông Tin – Management Information Stysem ERP Sequence Initial construction cost Maintenance cost Operational cost Gross profit Val ue M $ Annual profit 1st year 2nd year 3rd year 4th year 5th year VII Effectiveness evaluation Change in working thought in all positions in companies The leadership has to approach information quickly and exactly by application of a modern management system, The Management in all level is advised to optimize productivity in each step Overall management information system secures to supply complete, exact and quick information from input to output of products The administration sector and functional department access necessary information to coordinate and combine them in their works to create smooth and appropriateness in work In addition, it is advised to regularly exchange information to timely discover and recommend inappropriateness of each department to improve effectiveness in performance Convenient and easy corporate management, even in remote distance, to make correct and exact decisions depends on exact information International Executive Master of Business Administration Program Quản Trị Hệ Thống Thông Tin – Management Information Stysem Improvement of competitiveness in the age where exact and quick information is very important; VIII Vision to 2020 In order to develop information technology in operation, to improve effectiveness in management and business, it is very necessary to invest strongly in R & D (Research and Development) In addition, the Company nees to have detailed evaluations on development indexes in previous years and of the industry In addition, the Company’s development depends significantly on the national economy as well as legal corridor issued by the State to facilitate companies It is necessary to have consultancy and effective monitoring to exploit ERP – related projects In addition, the Company has to review main factors, namely where is the market, development orientation and resources International Executive Master of Business Administration Program ... security and convenience in management Professional applications: International Executive Master of Business Administration Program Quản Trị Hệ Thống Thông Tin – Management Information Stysem... such as security card are used to assign to new users? Riêng tư International Executive Master of Business Administration Program Quản Trị Hệ Thống Thông Tin – Management Information Stysem Network... trips International Executive Master of Business Administration Program Quản Trị Hệ Thống Thông Tin – Management Information Stysem  International standard-based project management: the software