Chapter Training the Workforce Copyright © 2016 Pearson Education, Inc 8-1 Chapter Challenges Have familiarity with key training issues Become aware of training versus development Recognize challenges in training Copyright © 2016 Pearson Education, Inc 8-2 Chapter Challenges Learn practices for managing the training process Become aware of a special case: orientation and socialization Copyright © 2016 Pearson Education, Inc 8-3 Key Training Issues • How can training keep pace with a changing organizational environment? • Should training be in the classroom or on the job? • How can training be effectively delivered worldwide? • How can trainees be motivated to learn? Copyright © 2016 Pearson Education, Inc 8-4 Training vs Development • Training • Development Copyright © 2016 Pearson Education, Inc 8-5 Challenges in Training • Is training the solution to the problem? • Are the goals of training clear and realistic? • Is training a good investment? • Will training work? Copyright © 2016 Pearson Education, Inc 8-6 Managing the Training Process Copyright © 2016 Pearson Education, Inc 8-7 Levels of Needs Assessment Organizational Analysis Task Analysis Person Analysis Copyright © 2016 Pearson Education, Inc 8-8 Expatriate Assignment and Training Needs Country Characteristics Job Characteristics Worker Characteristics Copyright © 2016 Pearson Education, Inc 8-9 Clarifying the Training Objectives Develop set of objectives Relate objectives to KSAs State behavioral terms Create specific objectives Copyright © 2016 Pearson Education, Inc 8-10 Training and Conduct Phase • On-the-Job Training o Job Rotation o Apprenticeships o Internships Off-the-Job Training Copyright â 2016 Pearson Education, Inc 8-11 Presentation Options • • • • • • Slides and Videotapes Tele-training Computers Simulations Virtual Reality Classroom Instruction and Role Play Copyright © 2016 Pearson Education, Inc 8-12 Types of Training • • • • • • • • • • Skills Training Retraining Cross-Functional Training Team Training Creativity Training Literacy Training Diversity Training Crisis Training Ethics Training Customer Service Training Copyright © 2016 Pearson Education, Inc 8-13 Techniques to Increase Creativity Copyright © 2016 Pearson Education, Inc 8-14 The Evaluation Phase Four-Level Framework for Evaluation Reaction of the trainees How much the trainees learn Trainees’ behavior Results Copyright © 2016 Pearson Education, Inc 8-15 Legal Issues in Training • Subject to EEO regulation and antidiscriminatory laws • Employees must have access to training and development programs • Job relevance is a valid defense Copyright © 2016 Pearson Education, Inc 8-16 Orientation and Socialization • • Orientation Informs employee of company and expectations Realistic job preview Socialization Three Phases: Anticipatory Encounter Settling in Copyright © 2016 Pearson Education, Inc 8-17 Summary and Conclusions • • • • Training versus Development Challenges in Training Managing the Training Process A Special Case: Orientation and Socialization Copyright © 2016 Pearson Education, Inc 8-18 Pearson Education, Inc Copyright Copyright © 2016 Pearson Education, Inc 8-19 .. .Chapter Challenges Have familiarity with key training issues Become aware of training versus development Recognize challenges in training Copyright © 2016 Pearson Education, Inc 8-2 Chapter. .. How can trainees be motivated to learn? Copyright © 2016 Pearson Education, Inc 8-4 Training vs Development • Training • Development Copyright © 2016 Pearson Education, Inc 8-5 Challenges in Training... training a good investment? Will training work? Copyright â 2016 Pearson Education, Inc 8-6 Managing the Training Process Copyright © 2016 Pearson Education, Inc 8-7 Levels of Needs Assessment