Human resource management 8e by gomez mejia 2016 chapter 07

Chapter Appraising and Managing Performance Copyright © 2016 Pearson Education, Inc 7-1 Chapter Challenges How to effectively carry out each of the steps in performance appraisal Have familiarity with challenges to effective performance measurement Develop competence in managing performance Copyright © 2016 Pearson Education, Inc 7-2 What Is Performance Appraisal? Copyright © 2016 Pearson Education, Inc 7-3 Uses of Performance Appraisals Administrative Purposes Developmental Purposes Copyright © 2016 Pearson Education, Inc 7-4 Identifying Performance Dimensions • • Dimension Quality of work Quantity of work Interpersonal effectiveness Competencies o o o Copyright © 2016 Pearson Education, Inc 7-5 Benefits of Performance Appraisal Copyright © 2016 Pearson Education, Inc 7-6 Measuring Performance: Type of Judgment • Relative Judgment • Absolute Judgment o Rank order o No absolute information o Based on performance standards o Lessens conflict among workers Copyright â 2016 Pearson Education, Inc 7-7 Measuring Performance Trait Appraisal • Behavioral Appraisal • Outcome Data o Worker characteristics o Worker behavior o BARS o Results o MBO Copyright © 2016 Pearson Education, Inc 7-8 Sample Trait Scale Copyright © 2016 Pearson Education, Inc 7-9 Assessing Ethical Behavior Copyright â 2016 Pearson Education, Inc 7-10 Measurement • • • Self-rating Peer review Subordinate review Customer review 360° feedback Copyright © 2016 Pearson Education, Inc 7-11 Challenges to Effective Performance Measurement Rater errors and bias The influence of liking Organizational politics Individual or group focus Legal issues Copyright â 2016 Pearson Education, Inc 7-12 Rater Errors • Halo Error Restriction of Range Error Leniency Error Central Tendency Error Severity Error o o o Copyright © 2016 Pearson Education, Inc 7-13 Performance Measurement Difficulties • • Comparability Frame-of-Reference Copyright © 2016 Pearson Education, Inc 7-14 The Appraisal Interview • • • Performance Discussion Salary Discussion Performance Improvement Copyright © 2016 Pearson Education, Inc 7-15 Situational Factors of Performance Issues Copyright © 2016 Pearson Education, Inc 7-16 How to Determine and Remedy Shortfalls Copyright © 2016 Pearson Education, Inc 7-17 Effective Performance Appraisal Developing an Action Plan and Empowering Workers Directing Communication at Performance Copyright © 2016 Pearson Education, Inc 7-18 Summary and Conclusions • • • • What Is Performance Appraisal? Identifying Performance Dimensions Measuring Performance Managing Performance Copyright © 2016 Pearson Education, Inc 7-19 Pearson Education, Inc Copyright Click to edit Master text styles Second level Third level Fourth level Fifth level Copyright © 2016 Pearson Education, Inc 7-20 ... measurement Develop competence in managing performance Copyright © 2016 Pearson Education, Inc 7-2 What Is Performance Appraisal? Copyright © 2016 Pearson Education, Inc 7-3 Uses of Performance Appraisals... Copyright © 2016 Pearson Education, Inc 7-4 Identifying Performance Dimensions • • Dimension Quality of work Quantity of work Interpersonal effectiveness Competencies o o o Copyright © 2016 Pearson... © 2016 Pearson Education, Inc 7-7 Measuring Performance • Trait Appraisal • Behavioral Appraisal • Outcome Data o Worker characteristics o Worker behavior o BARS o Results o MBO Copyright © 2016