Chapter Recruiting and Selecting Employees Copyright © 2016 Pearson Education, Inc 5-1 Chapter Challenges Understand human resource supply and demand Have familiarity with the hiring process Recognize challenges in the hiring process Copyright © 2016 Pearson Education, Inc 5-2 Chapter Challenges Learn practices for meeting the challenge of effective staffing Know the tools of selection Develop awareness of legal issues in staffing Copyright © 2016 Pearson Education, Inc 5-3 Human Resources Planning Copyright © 2016 Pearson Education, Inc 5-4 Hotel Chain Labor Prediction Copyright © 2016 Pearson Education, Inc 5-5 The Hiring Process Copyright © 2016 Pearson Education, Inc 5-6 Costs of Turnover • • • Good employees are worth 40% more than average employees Turnover costs about 25% of salary and benefits Major turnover costs include: o o o o o Separation Recruitment Selection Hiring Productivity Copyright © 2016 Pearson Education, Inc 5-7 Challenges of the Hiring Process • • • Determining Characteristics Important to Performance Measuring Characteristics That Determine Performance The Motivation Factor o Performance = Ability x Motivation • Who Should Make the Decision? Copyright © 2016 Pearson Education, Inc 5-8 An Approach to Recruitment • • • Go to where the customers are What they want and what you have to offer? Treat applicants like customers Copyright © 2016 Pearson Education, Inc 5-9 Sources of Recruitment Current employees Referrals Former employees Former military Copyright © 2016 Pearson Education, Inc 5-10 Sources of Recruitment Customers Print and radio advertising Internet advertising Career sites and social media Copyright © 2016 Pearson Education, Inc 5-11 Sources of Recruitment Employment Agencies Temporary Workers College Recruiting Nontraditional Recruiting Copyright © 2016 Pearson Education, Inc 5-12 Recruitment • • • • External vs Internal Candidates Protected Class Planning the Recruitment Effort Planning the Job Search Copyright © 2016 Pearson Education, Inc 5-13 Selection Reliability • • Deficiency error Contamination error Validity • • Content Empirical (concurrent and predictive) Copyright © 2016 Pearson Education, Inc 5-14 Selection Tools • • • • • • Letters of Recommendation Application Forms Ability Tests (Cognitive and Physical) Personality Tests Honesty Tests Interviews Copyright © 2016 Pearson Education, Inc 5-15 Structured Interviews Copyright © 2016 Pearson Education, Inc 5-16 Interviewer Don’ts • • • • • • • • • Don’t ask applicants if they have children Don’t ask applicant’s age Don’t ask applicants whether they have a physical or mental disability Don’t ask for height or weight on an application Don’t ask a female candidate for her maiden name Don’t ask about citizenship Don’t ask applicants about their arrest records Don’t ask applicants if they smoke Don’t ask applicants if they are HIV positive or have AIDS Copyright © 2016 Pearson Education, Inc 5-17 Selection Tools Assessment Centers Drug Tests Reference Checks Background Checks Handwriting Analysis Copyright © 2016 Pearson Education, Inc 5-18 Legal Issues in Staffing • Discrimination Laws o Develop clear hiring policies • Affirmative Action o Making job-related decisions without discrimination • Negligent Hiring o Learn as much as possible about past work-related behavior Copyright â2016 Pearson Education, Inc 19 Summary and Conclusions • • • • • • Human Resource Supply and Demand The Hiring Process Challenges in the Hiring Process Meeting the Challenge of Effective Staffing Recruitment Selection Legal Issues in Staffing Copyright © 2016 Pearson Education, Inc 5-20 Pearson Education, Inc Copyright Click to edit Master text styles Second level Third level Fourth level Fifth level Copyright © 2016 Pearson Education, Inc 5-21 ... Education, Inc 5-3 Human Resources Planning Copyright © 2016 Pearson Education, Inc 5-4 Hotel Chain Labor Prediction Copyright © 2016 Pearson Education, Inc 5-5 The Hiring Process Copyright © 2016 Pearson.. .Chapter Challenges Understand human resource supply and demand Have familiarity with the hiring process Recognize challenges in the hiring process Copyright © 2016 Pearson Education,... much as possible about past work-related behavior Copyright 2016 Pearson Education, Inc 19 Summary and Conclusions • • • • • • • Human Resource Supply and Demand The Hiring Process Challenges in