Human resource management 15e by gary dessler 2017 chapter 14

All Rights ReservedWhat is Employee Relations?. • Employee Relations – is the activity that involves establishing and maintaining the positive employee-employer relationships that contr

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Human Resource Management

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14-1 Define employee relations.

14-2 Discuss at least four methods for managing employee relations.

14-3 Explain what is meant by ethical behavior.

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14-4 Explain what is meant by air disciplinary practices

14-5 Answer the question, “How do companies become “Best Companies to Work for?

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I.

Define employee relations.

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What is Employee Relations?

• Employee Relations – is the activity that involves establishing and maintaining the

positive employee-employer relationships that contribute to satisfactory productivity, motivation, morale, and discipline, and to maintaining a positive, productive, and cohesive work environment.

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Employee Relations Programs For Building and Maintaining Positive Employee Relations

Fair Treatment

• Research Insight

• Procedural Justice

• Distributive Justice

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Improving Performance: The Strategic Context

A New HR Strategy

at the Foxconn Plant in Shenzhen, China

Let’s talk about it…

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Bullying and Victimization

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Improving Employee Relations Through Communication Programs

• Different Types

• Organizational Climate Surveys

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Develop Employee Recognition / Relations Programs

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Use Employee Involvement Programs

Focus Groups

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Employee Involvement

Let’s take a look…

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Using Employee Involvement Teams

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IMPROVING PERFORMANCE: HR As a Profit Center

The Cost-Effective Suggestion System

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III.

Explain what is meant by ethical behavior.

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The Ethical Organization

Figure 14-2 The Wall Street Journal

Workplace Ethics Quiz

Source: Ethics and Compliance Officer Association,

Waltham, MA, and the Ethical Leadership Group,

Global Compliance’s Expert Advisors, Wilmette, IL

(printed in the Wall Street Journal, October 21, 1999,

Association Reprinted by permission All rights

reserved

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Ethics and Employee Rights

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What Shapes Ethical Behavior at Work?

• Three factors combine to determine the ethical choices we make

– The person (bad apples)

– Situations (bad cases)

– Company Environment (bad barrels)

 Pressures

 Organizational culture

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How Managers Can Create More Ethical Environments

• Reduce Pressures

• “Walk The Talk”

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How Human Resource Managers Can Create More Ethical Environments (1 of 2)

• Institute Ethical Polices and Codes

• Enforce The Rules

• Encourage Whistleblowers

• Foster The Right Culture

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IMPROVING PERFORMANCE: HR Tools For Line Managers and Small Businesses

Small Business Ethics

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How Human Resource Managers Can Create More Ethical Environments (2 of 2)

• Hire Right

• Use Ethics Training

• Use Rewards and Discipline

• Institute Employee Privacy Policies

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Know Your Employment Law

Electronic Monitoring

Let’s take a look…

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Monitoring Acknowledgment

Figure 14-3 Sample E-Mail Monitoring Acknowledgment Statement

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Monitoring

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IV.

Explain what is meant by fair disciplinary practices.

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Managing Employee Discipline

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The Three Pillars of Fair Discipline

1 Rules & Regulations

2 Progressive Penalties

3. Appeal Process

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Diversity Counts Comparing Males and Females in a Discipline Situation

Click to edit Master text styles

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1 Make sure the evidence supports the charge of employee wrongdoing.

2 Make sure to protect the employees’ due process rights.

3 Adequately warn the employee of the disciplinary consequences of his or her alleged

misconduct

4. Have the employee sign form.

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Figure 14-4 Report of Employee Discipline

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5 “Reasonably Related” to the efficient and safe operation of the environment.

6. Objectively investigate the matter.

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7 “The Investigation should produce substantial evidence of misconduct.

8 Apply applicable rules, orders, or penalties without discrimination.

9. Maintain the employee’s right to counsel.

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10 Keep Dignity.

11 Listen to what the person has to say.

12. Burden of Proof (employer).

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13 Get the Facts.

14 Don’t Act while angry.

15. Adhere to your company’s disciplinary appeal process.

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Discipline Without Punishment

• Issue an oral reminder.

• Issue a formal written reminder and place in the personnel file.

• Give “decision-making leave”.

• Dismissal if behavior repeats.

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V.

Answer the question, “How do companies become

‘Best Companies to Work For’?”.

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Employee Engagement Guide For Managers

• How Companies Become “Best Companies to Work For”

• The Great Place to Work Institution defines a great workplace

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SAS: Great Benefits, Trust, and Work-Life Balance

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Google: Happiness and People Analytics

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FedEx: Guaranteed Fair Treatment

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A Best Company Human Resources Philosophy

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Chapter 14 Review

What you should now know….

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Copyright

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