Human resource management 9th noe holenber wight mcgrw hill 2015 chapter 001

Chapter Human Resource Management: Gaining a Competitive Advantage Copyright © 2015 McGraw-Hill Education All rights reserved No reproduction or distribution without the prior written consent of McGraw-Hill Education HRM Practices 1-2 Responsibilities of HR Departments Employment and Recruiting Training and Development Compensation Benefits Employee Services Employee and Community Relations Personnel Records Health and Safety Strategic Planning 1-3 HR Competencies 1-4 HR’s Strategic Role in the Business What is HR doing to provide value-added services to internal clients? How are you measuring HR effectiveness? How can we reinvest in employees? What HR strategy will get the business from point A to point B? What makes an employee want to stay? How will we invest in HR for a better HR department than competitors? What should we be doing to improve our marketplace position? What’s the best change to prepare for the future? 1-5 The Sustainability Challenge Sustainability includes the ability to:  deliver a return to shareholders  provide high-quality products, services and work experiences for employees  increase value placed on intangible assets, human capital and social responsibility  adapt to changing characteristics and expectations of the labor force  address legal and ethical issues  effectively use new work arrangements 1-6 Common Themes Employee Engagement  Pride and satisfaction with employer and job  Opportunity to perform challenging work  Recognition and positive feedback from contributions  Personal support from manager  Effort above and beyond the minimum  Understanding link between one’s job and company’s mission  Prospects for future growth with the company  Intention to stay with the company 1-7 Legal Issues  Employment laws and regulations  Eliminating discrimination and harassment  Workplace safety  Data security practices and protecting intellectual property  Electronic monitoring and surveillance  Employee privacy rights, intellectual property rights and social media  Federal health care legislation  Companies who employ unlawful immigrants or abuse laborers 1-8 Principles of Ethical Companies 1-9 Global Challenges 1-10 Summary  HR has three product lines: administrative services, business partner services, and strategic services  HR managers need personal credibility, business and technology knowledge, understanding of business strategy, and ability to deliver HR services  HR practices are important for helping companies deal with sustainability, globalization, and technology challenges and should be evidence-based 1-11 ... products, services and work experiences for employees  increase value placed on intangible assets, human capital and social responsibility  adapt to changing characteristics and expectations of