Chapter Human Resource Management: Gaining a Competitive Advantage Copyright © 2015 McGraw-Hill Education All rights reserved No reproduction or distribution without the prior written consent of McGraw-Hill Education HRM Practices 1-2 Responsibilities of HR Departments Employment and Recruiting Training and Development Compensation Benefits Employee Services Employee and Community Relations Personnel Records Health and Safety Strategic Planning 1-3 HR Competencies 1-4 HR’s Strategic Role in the Business What is HR doing to provide value-added services to internal clients? How are you measuring HR effectiveness? How can we reinvest in employees? What HR strategy will get the business from point A to point B? What makes an employee want to stay? How will we invest in HR for a better HR department than competitors? What should we be doing to improve our marketplace position? What’s the best change to prepare for the future? 1-5 The Sustainability Challenge Sustainability includes the ability to: deliver a return to shareholders provide high-quality products, services and work experiences for employees increase value placed on intangible assets, human capital and social responsibility adapt to changing characteristics and expectations of the labor force address legal and ethical issues effectively use new work arrangements 1-6 Common Themes Employee Engagement Pride and satisfaction with employer and job Opportunity to perform challenging work Recognition and positive feedback from contributions Personal support from manager Effort above and beyond the minimum Understanding link between one’s job and company’s mission Prospects for future growth with the company Intention to stay with the company 1-7 Legal Issues Employment laws and regulations Eliminating discrimination and harassment Workplace safety Data security practices and protecting intellectual property Electronic monitoring and surveillance Employee privacy rights, intellectual property rights and social media Federal health care legislation Companies who employ unlawful immigrants or abuse laborers 1-8 Principles of Ethical Companies 1-9 Global Challenges 1-10 Summary HR has three product lines: administrative services, business partner services, and strategic services HR managers need personal credibility, business and technology knowledge, understanding of business strategy, and ability to deliver HR services HR practices are important for helping companies deal with sustainability, globalization, and technology challenges and should be evidence-based 1-11 ... products, services and work experiences for employees increase value placed on intangible assets, human capital and social responsibility adapt to changing characteristics and expectations of