MBA-Phat-trien-ky-nang-quan-tri-Bai-cuoi-khoa

FACTORS LEADING TO WORK STRESS AND ITS IMPACT ON EMPLOYEE PERFORMANCE – A CASE STUDY OF RELIANCE FRESH, INDIA DUBLIN BUSINESS SCHOOL MBA DISSERTATION Submitted by: JAYADEV BABU DIVAKAR Student Number: 1797496 Supervisor: MR.DAVID WALLACE Word Count: 23599 Dissertation submitted in part fulfilment of the requirements for the degree of International Masters in Business Administration at Dublin Business School and Liverpool John Moore’s University March, 2015 1|P age Declaration of Original Content I JAYADEV BABU DIVAKAR hereby declare that this dissertation titled “Factors leading to work stress and its impact on employee performance – a case study of Reliance Fresh, India” carried out under the supervision of MR.DAVID WALLACE submitted to Dublin Business School has been composed solely by me and is the result of my personal and independent research and authorship No work of third parties, other than those quoted or referenced has been used and has not been copied or plagiarized from any other research/dissertation and has not formed the basis for the award of any other diploma/degree for any other college/university Signed: JAYADEV BABU DIVAKAR Date : 15/01/2015 2|P age No Table of contents Acknowledgement .10 Abstract 11 Chapter Introduction 12 1.1 Research Background 13 1.2 Organisational background 14 1.3 Reason for the selection of the topic 15 1.4 Aim of the study 16 1.5 Research Objectives 16 1.6 Study on the Scope of the Research 16 1.7 Structure of the dissertation .16 Chapter Literature review .19 2.1 Definitions of work related stress .19 2.1.1 Healthy job 20 2.1.2 Work-related stress .20 2.1.3 Stress-related hazards at work 21 2.1.4 Work-related stress 22 2.1.5 Recognition and respect at work 22 2.1.6 Work organization and stress .22 2.2 Models of stress 22 2.2.1 Demand Control Model 23 3|P age 2.2.2 Person–environment fit .24 2.2.2.1 Domains 25 2.2.2.2 Assessing fit .26 2.2.2.3 Contributing theories 28 2.2.3 Effort Reward imbalance 30 2.3 Causes of Stress 30 2.3.1 Work overload 30 2.3.2 Work under load 30 2.3.3 Fear 30 2.3.4 Workaholic .31 2.3.5 Technology .32 2.3.6 Workplace bullying 32 2.3.7 Signs…………………………………………………………… 32 2.3.8 Symptoms of Stress…………………………………………… 32 2.3.9 Aggressive management style………………………………… 32 2.3.10 Psychological Support………………………………………… 33 2.3.11 Organizational Culture………………………………………… 33 2.3.12 Civility and Respect…………………………………………… 33 2.3.13 Growth & Development………………………………………….33 2.3.14 Time pressure…………………………………………………….33 2.3.15 Unrealistic Deadlines…………………………………………….34 2.3.16 Stress and Job insecurity…………………………………………34 2.3.17 working hours and stress…………………………………………34 2.3.18 Control at work and stress……………………………………….35 2.3.19 Psychological problems………………………………………….35 2.3.20 Character Issues………………………………………………….36 Chapter Research Methodology 38 3.1 Research philosophy 38 3.2 Research Approaches 38 3.3 Research Strategy 41 3.4 Research Choices .42 4|P age 3.5 Data Collection and analysis .43 3.5.1 Questionnaires 45 3.6 Sampling Method 46 3.7 Reliability and validity 47 3.8 Time Horizons 47 3.9 Ethics 50 3.10 Limitations 50 Chapter 4 Data Findings and Analysis 53 4.1 4.2 Introduction 53 Objective 1: To find out the factors which positively and negatively influence the employee’s performance at Reliance Fresh .53 Objective 3: To measure the employees’ works stress level in Reliance Fresh 66 4.3 Objective 3: To find out the relationship between H R Planning and management support in employee’s performance .74 Chapter Conclusion 77 Conclusion 77 5.1 The factors which positively and negatively influence the employee’s performance 78 5.2 The relationship between work stress and employee performance 80 5.3 The Measure of the employees’ works stress level 81 Chapter Self Reflection and Learning 85 Introduction 85 6.1 Potential to undertaking an MBA 86 6.2 Skill sets developed through MBA .86 6.3 The secondary research skills 87 6.4 Time Management Skill 88 6.5 Increased self confidence 89 6.6 Presentation skills 90 5|P age Bibliography 92 Appendix A .99 Appendix B Poster (attached along with the dissertation) 6|P age List of tables Table 1.1 Relationship among workers is important to get a good level of work performance Table 1.2 Salary and other monetary benefits works as the major source of work performance Table 1.3 Employee’ performance, influenced by Poor working conditions can make negative impacts Table 1.4 Management’s support is essential to get a better Employee’ performance level Table 1.5 Chance of self advancement increases the Employee’ performance level Table 2.1 Relationship among employees can reduce employee performance level Table 2.2 lack of interest in the job is the cause of frequent leaves Table 2.3 Adequate recognitions motivate to work in a better way Table 2.4 Increased job satisfaction and better employee performance can be due to Salary incentives Table 2.5 Higher employee performance is possible by job satisfaction Table 2.6 Work related frustrations reduced the performance level Table 2.7 Work stress has great role in deciding the employee performance level Table 3.1 I feel my job is secure because of a reliable management Table 3.2 I have a proper attachment to the work place Table 3.3 Reliance fresh is a good place for me work Table 3.4 I Believe management is concerned about me Table 3.5 Personal satisfaction is achieved for the performance Table 3.6 I am satisfied by the salary given 7|P age Table 3.7 Table 3.8 Management is very flexible and I get along with them very easily I feel committed to my work 8|P age List of figures Figure Relationship among workers is important to get a good level of work performance Figure Salary and other monetary benefits works as the major source of work performance Figure Employee’ performance, influenced by Poor working conditions can make negative impacts Figure Management’s support is essential to get a better Employee’ performance level Figure Chance of self advancement increases the Employee’ performance level Figure Adequate recognitions motivate to work in a better way Figure Increased job satisfaction and better employee performance can be due to Salary incentives Figure Higher employee performance is possible by job satisfaction Figure Work related frustrations reduced the performance level Figure 10 Figure 11 Work stress has great role in deciding the employee performance level I feel my job is secure because of a reliable management Figure 12 I have a proper attachment to the work place Figure 13 I Believe management is concerned about me Figure 14 Personal satisfaction is achieved for the performance Figure 15 Personal satisfaction is achieved for the performance Figure 16 I am satisfied by the salary given 9|P age ACKNOWLEDGEMENTS Firstly, I would like to thank my parents who have given me the support for my studies and the unconditional love and encouragement throughout my life Thanks for the exceptional care, knowledge and the wise advice that you have always given me for making me as the person I am today I would like to take this opportunity to thank for those who have contributed in any way, shape or frame my dissertation I would like to thank the entire DBS faculty who has helped me in framing my dissertation and my thoughts A special “thank you “to my dissertation supervisor MR.DAVID WALLACE and for the special guidance they have given throughout my dissertation 10 | P a g e