Work in pairs and see if you can complete the conversation using these words:inconvenient apologies help packaging error seems order Receptionist Prosveta Editions.. John Brown Good morn
Trang 1Work in pairs and see if you can complete the conversation using these words:
inconvenient apologies help packaging error seems
order
Receptionist Prosveta Editions Can I 1)……… you?
John Brown Good morning The After Sales service please
Receptionist One 2)……… please
Valérie Francillon Valérie Francillon 3), ………
John Brown Good morning This is Mr Brown of Smiths 4)
……… I have a 5)……… to make about the 6)……… I received this morning
Valérie Francillon What 7)……… to be the problem?
John Brown Well 8)……… of 100 ‘Daily Meditations’; you
send me 50 ‘The Living Book of Nature’ and the 9)………
is in French and not English!
Valérie Francillon Could I have the order 10)……… , please?
John Brown Yes, It’s DL 256998 of 4th January,2002
Valérie Francillon OK I have the 11)……… here It must
be a 12)……… .in despatching Please accept our 13)……… We’ll send you the right ones immediately
John Brown OK It’s very 14)……… but I suppose
we’ll 15)……… to manage And what are you 16)……… to do about the expense of returning the books?
Valérie Francillon We’ll 17)……… you a credit 18)………
by return
I’m very sorry for the 19)……… caused I assure you it won’t happen again
John Brown Well, I’ve never had 20)……… with Prosveta
before
Valérie Francillon And you 21)……… again! Goodbye Mr Brown
Trang 2speaking
4
After Sales 3
details 11
have 15
problems 20
inconvenient
14
apologies 13
help 1
packaging error 12
seems 7 number
10
complaint 5
instead 8
moment 2
book 9 going
16
send 17
note 18
inconvenience 19
won’t 21 order
6