At the Blue Sky Travel Agency Julia: Now I would like to ask you some personal data What is your full name? Julia: Good afternoon I'm Julia Smith What can I for you? Mrs Hill: Mrs Eva Hill Mrs Hill: Good afternoon, Julia I would like to book a direct flight to London Julia: When were you born? Julia: When you plan to travel? Mrs Hill: On 23rd September 1975 Mrs Hill: 10th August Julia: Could I have your nationality and passport number or ID number? Julia: Would you like a one way or a round trip ticket? Mrs Hill: I'm Hungarian My passport number is LF 725159 Mrs Hill: Round trip Julia: What's your address? Julia: When you want to come back? Mrs Hill: My address is 134 Bartók Street, Budapest, 11 th district Mrs Hill: 25th August Julia: What's your telephone number? Julia: Do you plan to departure from Budapest, Ferenc Liszt Airport? Mrs Hill: 1-204-5634 Mrs Hill: Yes, of course Julia: What's your e-mail address? Julia: Let me check what flight are available in this period Would you like a morning, an afternoon or an evening flight? Mrs Hill: evahill@freemail.hu Mrs Hill: We'd like a morning flight if it's possible Mrs Hill: No, I wouldn't Julia: Which class you prefer? Economy, business or first class? Julia: Could you please give me your credit card number, its type and its expiration date? Mrs Hill: Economy Julia: Is is just for you? Mrs Hill: No, it isn't I'll travel with my family Julia: How many people you want to book a flight for? Julia: Would you like to give us another e-mail address? Mrs Hill: Yes It's a master card Its number is 2324 3562 0123, and it expires in November 2012 Julia: Thank you so much What's your husband's name? Mrs Hill: For four For my husband, my son, my daughter and I Mrs Hill: Peter Hill Julia: There is a direct flight to London with British Airways or with Malev in that period Which airline you prefer? Julia: Can I have his nationality and his passport number or ID number? Mrs Hill: He's English His passport number is PM 289104 Mrs Hill: How much these flights cost? Julia: What's your son's name? Julia: How old are your children? Mrs Hill: Mark Hill Mrs Hill: My son is twelve, my daughter's nine Julia: Can I have his nationality and his passport number? Julia: Then the flight with British Airways costs 1565 Euro, the one with Malev costs 1153 Euro for four person This price includes all the costs (tickets, taxes, insurance, exhibition fee) Mrs Hill: He is Hungarian His passport number is LF 725160 Mrs Hill: Then I would choose Malev Julia: Okay Then your flight number will be MA612 to London and MA613 back to Hungary Do you have a seat preference? Mrs Hill: We'd like to have window seats for the two children, and seats next to them for my husband and I Julia: Do you have any special meal requirements? Mrs Hill: Oh, yes My son has coeliac disease He has a special diet Julia: Then I'll write this on Has anyone of you have any disabilities? Mrs Hill: Luckily there isn't any Julia: What's your daughter's name? Mrs Hill: Lily Hill Julia: Could I have her nationality and her passport number? Mrs Hill: She is Hungarian ,too Her her passport number is LT 335012 Julia: We are ready now You can receive your flight tickets here next week Mrs Hill: Thank you so much Julia: Can I recommend you a good hotel, please? Mrs Hill: No thank you, we'll stay with our relatives Good bye Julia: Good bye Direct flight: Yes No Please use block letters Stopover(s): Yes No Reservation details - Contact person Title (please underline): Dr / Prof / Mr / Mrs / Miss Details of passenger Family name: _ First name: _ 1st passenger Date of birth: _ Nationality: _ (please underline) adult (ages 12 and above) / child (from to 11 years old) / infant (ages below years old) Address: _ E-mail address: Alternative e-mail address (if any): _ Phone number: Departing from: city: ; airport name and code: Arriving at: city: ; airport name and code: _ One way trip / Round trip (please underline) Departure date (dd/mm/yy): _ Schedule (please underline): between am to 12 / between 12 to pm / between pm to 11 pm Family name: _ First name: _ Nationality: Passport or ID: _ 2nd passenger (please underline) adult / child / infant Family name: _ First name: _ Nationality: Passport or ID: _ 3rd passenger (please underline) adult / child / infant Family name: _ First name: _ Nationality: Passport or ID: _ Return date (dd/mm/yy): Schedule (please underline): between am to 12 / between 12 to pm / between pm to 11 pm Airline: Flight No.: 4th passenger (please underline) adult / child / infant Family name: _ First name: _ Nationality: Passport or ID: _ Class: first class / business class / economy class (please underline) Seat preference: aisle seat / window seat (if needed) Special meal requirements? If yes, specify: Disabilities? If yes, specify: _ Payment (please underline): cash (in person) / credit card (type of credit card: ;credit card number: _; expiration date (mm/yy): _) Price: _ Euro It includes (please underline): ticket / taxes / travel insurance / exhibition fee Task: Read the dialogue Then complete the flight reservation form You can play similar situations using my activity cards