Flight reservation – situation One of the students is the customer S/he gets the personal information and the flight information which s/he has to use during the conversation The other student plays the travel agent S/he has to fill in a reservation form during the conversation S/he gets some information about the actual flight Flight information Personal information First name: Emilio From Milan to Prague Family name: Conti From 2nd September to 7th September Nationality: Italian Airline preference: Wizz Air Schedule preference: morning Date of birth: 12th October 1980 Round trip Address: 26 Gorani Street Milano Aisle seat Telephone number: +39 – 02 479211 Direct flight E-mail: e.conti80@hotmail.com Passport number: AM4107932 Master card no 5643 2810 0312, exp 04/12 Emilio Conti FLIGHTS Airline: Wizz Air Milan Bergamo 02-09-11 12:40 pm arrival Prague 02-09-11 2:00 pm flight no W6 2682 class - stopover - duration 1h 20min transfer - price 29.99 Euro departure Airline: Wizz Air Prague 09-09-11 10:50 am arrival Milan Bergamo 09-09-11 12:10 pm flight no W6 2681 class - stopover - duration 1h 20min transfer - price 39.99 Euro departure Tax included Service fee is not included Flight reservation – situation One of the students is the customer S/he gets the personal information and the flight information which s/he has to use during the conversation The other student plays the travel agent S/he has to fill in a reservation form during the conversation S/he gets some information about the actual flight Personal information Flight information First name: Sofia From Milan to Prague Family name: Piccolo From 19th September to 21st September Nationality: Italian Schedule preference: afternoon Business class Date of birth: 21st January 1978 Round trip Address: 145 Casoretto Street Milano Window seat Telephone number: +39 – 02 642097 Vegetarian E-mail: sofipi@hotmail.it Direct flight Passport number: IT5212010 The cheapest Visa card no 4803 5632 0763, exp 02/13 flight Sofia Piccolo FLIGHTS The two cheapest are the following: 108 Euro or 237.04 Euro Airline: Air One Milan Malpensa 19-09-11 2:10 pm arrival Prague 19-09-11 3:45 pm flight no 520 Air One AP class business stopover - duration 1h 35min transfer - departure departure Prague 21-09-11 4:35 pm arrival Airline: Air One Milan Malpensa 21-09-11 6:10 pm flight no 521 Air One AP class business stopover - duration 1h 35min transfer - price (all) 108 Euro Tax included Service fee is not included