Welcome the customer and offer help Thanks him/her and say you’d like a room Ask if he wants a single or double room Ask if he wants twin beds or a double bed Say you want a double room Say you would prefer a double bed Tell your name and first surname Ask for his name Ask if he can spell it Spell it Ask if anyone is going to stay in with him Ask nº of nights he is going to stay in Say you’re going to stay with your girlfriend Say you’re going to stay two nights Ask payment method and if he would like Say breakfast a wakeup call is served on the hotel dining room on the ground floor from 7:45 to 9:15 The pool is on the third floor Give key of room 457 on the fifth floor Say you’ll pay by credit card and you’d like a wakeup call at 7:45 Ask time and place where breakfast is served and if there is a pool Say thanks and go to your room