Kĩ năng lãnh đạo Relationship management

Emotional Intelligence: The Other Kind of Smart What will I learn today? • • • • What is Emotional Intelligence (EQ)? Why is Emotional Intelligence important? What is my level of Emotional Intelligence? How can I become more Emotionally Intelligent? Expectations • • • • • • Participate Be willing to learn something new Find a take-a-way and build upon it Laugh Smile Engage Think of a Leader What made him/her an effective leader? Your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships What is Emotional Intelligence?  Your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships  Emotional Intelligence affects how we manage our behavior, navigate through social situations, and make decisions to achieve positive results What Emotional Intelligence is Not! • • • • Not your ability to be nice It’s not a “let it all hang out” philosophy for feelings No sex differences Not fixed genetically It can be learned! Why is EQ Important? Click to edit Master text styles Second level Third level Fourth level Fifth level Why Do employers value EQ over iq? Usually remains calm under pressure Resolves conflict effectively Leads by example Are empathetic to their colleagues– and act as May put more consideration into business decisions such Copyright Robert H Smith School of Business, University of Maryland, College Park, MD 20742 Why Should I Care? Performance at Work • • Navigate social complexities Lead/motivate others Physical Health • • • Increased risk of heart attack Suppressed immune system Various health complications Mental Health • • • Anxiety Depression Mood swings Relationships • • Lack of communication Reduced ability to express emotions correctly When Emotion and Reason collide Oh, Beau! Take Stock of your EQ Do you: Recognize your emotions? Figure out what is triggering your emotions? Manage emotional information? Recognize the emotions of others? Click to edit Master text styles Second level Third level Fourth level Fifth level Want to Master your emotional intelligence? Understanding the four skills L ESSFU SUCC ob a j s lity to bilitie bi ills - A The a k ge – S owled Kn LY! What I See What I Do Personal Self- Self- Competence Awareness Management Social Social Relationship Competence Awareness Management Personal Competence Personal Competence- Your ability to stay aware of your emotions and manage your behavior and tendencies Personal Self- Self- Competence Awareness Management Self-awareness- Your ability to accurately perceive your own emotions and understand your tendencies across situations Social Social Relationship Self-management- Your ability to use your awareness of your Competence Awareness Management emotions to stay flexible and direct your behavior positively Strategies to improve your Self-awareness Foundational Skill: Self-awareness is the process of getting to know yourself from the inside out and the outside in • • • Keep a journal about your emotions Get to know yourself under stress Seek feedback Strategies to improve your Self-Management Self-management is your ability to use awareness of your emotions to actively choose what you say and • • • Breathe Create an Emotion vs Reason list Smile and laugh more Social Competence Social Competence- Your ability to understand other people’s moods, behaviors, and motives in order to improve the quality of your relationships Personal Self- Self- Competence Awareness Management Social awareness- Your ability to accurately pick up on emotions in other people and understand what is really going on with them Social Social Relationship Relationship management- Your ability to use your Competence Awareness Management awareness of your emotions and the emotions of others to manage interactions successfully Strategies to improve your Social Awareness Foundational Skill: Social awareness is your ability to recognize and understand the emotions of others • • • Greet people by name Watch body language Clear away the clutter Strategies to improve your Relationship Management Relationship Management is your ability to use self-awareness, self-management, and social awareness to manage interactions successfully • • • Be open and curious Acknowledge the other person’s feelings When you care, show it! Aristotle’s Challenge “Anyone can become angry- that is easy But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way- that is not easy.” - Aristotle