body langguage ngôn ngữ cơ thể trong tiếng anhbody langguage ngôn ngữ cơ thể trong tiếng anhbody langguage ngôn ngữ cơ thể trong tiếng anhbody langguage ngôn ngữ cơ thể trong tiếng anhbody langguage ngôn ngữ cơ thể trong tiếng anhbody langguage ngôn ngữ cơ thể trong tiếng anhbody langguage ngôn ngữ cơ thể trong tiếng anh
Body Language BY Mrs. Rashmi Shahu What's your body telling you? Body language: The gestures, poses, movements, and expressions that a person uses to communicate. 7 % VERBAL (Conveyed through words) 38 % VOCAL (intonation , pitch, pauses , etc) 55 % NON VERBAL (body language) In today,s hard world you don’t just have to be able to “TALK THE TALK” you’ve got to “WALK THE TALK” How to trigger positive emotions How to ensure you are not interrupted How to create instant rapport and trust How to know when someone is lying How to deal with rude and aggressive people Body Language KINESICS PROXEMICS Five types of body language: • eye contact • facial expression • gestures • posture and stance • space relationship HAPTICS EYES “Eyes are so transparent that through them one sees the soul” “Look a person in the Eye when you Talk to him” EYE CONTACT GAZE BEHAVIOUR • FORMAL GAZE • INFORMAL GAZE • PERSONAL GAZE • LATERAL GAZE PURPOSE FOR EYE CONTACT • SPEAKING INFORMATION • SHOWING ATTENTION AND INTEREST • INVITING AND CONTROLLING INTERACTION • DOMINEERING, THREATENING, INFLUENCING OTHERS • PROVIDING FEEDBACK DURING SPEECH • REVEALING ATTITUDES Too much eye contact: dominance, lack of respect, threat, wish to insult Too little eye contact: not paying attention, impolite, insincere,shy Withdrawing eyes: signal of submission FACIAL EXPRESSION CAN FACE SPEAK? • HAPPINESS • SADNESS • DISPLEASURE • ANGER • FEAR • INTEREST GESTURES OR KINESICS “LET YOUR BODY TALK ON YOUR BEHALF” SOME COMMON GESTURES • SHOULDER SHRUG : I don’t know • PUFFED CHEST : pride or achievement • SUCKED STOMACH : I am not as fat as I look • FINGER CROSSING : protection • EYELID PULLING : be alert • NOSE TAPPING : mind your own business • THUMB UPPING : best luck , victory • RUBBING PALM TOGETHER : positive expectation • THUMB AND FINGER RUB : money expectancy • HANDS CLENCHED TOGETHER : confident • STEEPLING HANDS : frustrated , request Some more common gestures: • Palm In Palm : Authority • Hand gripping wrist : Frustration • Hands in pocket : aggression • Hands on hips : aggressive , achiever stance Some more common gestures: • Mouth Guard : suppressing deceitful words, telling lie • nose touching : listener doubting speaker’s words, disguising own words, mind your own business • eye rub : avoiding eye contact, lying • finger in mouth : needs reassurance, making decision • chin stroking : making a decision Some more common gestures: • clenched teeth : anger, lying • boredom gestures: • evaluating gestures : Calculating Every thing under control relaxing POSTURE AND STANCE • STANDING • SITTING • LYING SOME COMMON POSTURES: • SAGGING : Depression • FORWARD LEAN : Positive Attitude • BACKWARD LEAN : Negative Attitude Some common postures: • arms folded across the chest : unsympathetic • arms held loose : open positive attitude • upright posture : high status , I am the boss • bowing head : lower status • sideway lean : relaxation, friendliness • self wrapping : withdrawal, self protection • slouching with forward lean : lowliness • moderately upright : enthusiasm, friendliness PROXEMICS • Intimate Touching : 0-18” • Personal : Close -1½ to 2½ feet Far - 2½ to 4 ½ feet • Social : Close 4-7 feet Far - 7-12 feet • Public : Close - 12-25 feet Far - 25 feet or greater WHEN YOU INVADE MY SPACE Reactions to an invasion of your space • Feel troubled • Get defensive • Become aggressive • Retaliate Jockeying for position Inclusive - Non-inclusive : How you include/exclude others in a group Parallel body positions : ❚ ❚ ❚ Will position yourselves to relate to each other Side by side are neutral Facing means people are involved HAPTICS Body contact : accidental Touch : Deliberate Types of Touch: • functional • social • genial • passionate Kinds of touch depends on various factors: • which part of body is touched (voluntary/involuntary) • how long touch lasted • pressure used • movement after contact • mood while touching • relation between the two persons Stiff arm hand shake : equality Dead fish handshake: weak character Aggressive Hand shake Politician Hand shake Palm down : Dominance Palm up : Submission Knuckle grinder : aggression Finger tip grab : keep at considerable distance Arm pulling : insecurity Double handed handshake • upper arm grip : transmits feelings • shoulder hold : penetrates intimate zone Appearance and physique “The impression people make on one another is based 60% on their appearance, 33 % on on the way in which they speak and 7 % on what they say” • INCOME • STATUS • PERSONALITY • OCCUPATION How to be attractive • eye contact • facial expression • head movements • gestures • postures • proximity • body contact •Appearance & physique •Timing & synchronization THANK YOU [...]... How you include/exclude others in a group Parallel body positions : ❚ ❚ ❚ Will position yourselves to relate to each other Side by side are neutral Facing means people are involved HAPTICS Body contact : accidental Touch : Deliberate Types of Touch: • functional • social • genial • passionate Kinds of touch depends on various factors: • which part of body is touched (voluntary/involuntary) • how long...CAN FACE SPEAK? • HAPPINESS • SADNESS • DISPLEASURE • ANGER • FEAR • INTEREST GESTURES OR KINESICS “LET YOUR BODY TALK ON YOUR BEHALF” SOME COMMON GESTURES • SHOULDER SHRUG : I don’t know • PUFFED CHEST : pride or achievement • SUCKED STOMACH : I am not as fat as I look • FINGER CROSSING : protection • EYELID ...What's your body telling you? Body language: The gestures, poses, movements, and expressions that a person uses to communicate... to know when someone is lying How to deal with rude and aggressive people Body Language KINESICS PROXEMICS Five types of body language: • eye contact • facial expression • gestures • posture and... others in a group Parallel body positions : ❚ ❚ ❚ Will position yourselves to relate to each other Side by side are neutral Facing means people are involved HAPTICS Body contact : accidental Touch