Tiếng Anh thế hệ mới trong ngoại giao - tiếp khách Lĩnh vực nhà hàng - Khách sạn

I 428 T306A \V\. HOANG NGUYEN 1 New Generation English in Seeiilg Guests and Foreign Affairs TIENG ANH THE HE MOI TRONG NGOAI GIAO - TIER KHACH m Unh VLTC nha hang - khach san Huong dan each lam thu tuc dang ky khach san. Cach sif dung cac dich vu trong khach san, nha hang. Cach phuc vu khach va su trai nghiem cua khach. Giai quyet cac van de ve sire khoe, y te. Cung cap n/i^^MMHHHI^nBba/ hoc. NHA XUAT BAN OAI HOC SU PHAM TP H6 CHI MINH NHA XUAT BAN DAI HQC SlT PHAM TP. HO CHI MINH 280 AN DLfdNG VUdNG, PHlJdNG 4, QUAN 5, TP HO CHI MINH Di?n Thoai: (08) 38 301 303 - Fax: (08) 39 381 382 Email: nxb@hcmup.edu.vn Website: http://nxb.hcmup.edu.vn TIENGANHTHEHEMdl TRONG NGOAI GIAO - TIER KHACH ThS. HOANG NGUYEN Chju track nhiem xuat ban: PGS. TS NGUYEN KIM HONG Bien tap not dung TRINH MAI PHaONG V Su'a ban in MINH THLf Trinh bay Minh Huy Vebia Nguyen Hung Thiic hien lien ket xuat b3n: CONG TY CO PHAN VAN HOA NHAN VAN Phat banh tai: Hf THONG NHA SACH NHAN VAN * 01 Tri/dng Chinh, P.l 1, Q. Tan Binh, TP. HCM Tel: 3971 7882 - 3971 7884 - 39712285 Fax: 39712286 * 875 CMT8, P.l 5, Q.I 0, TP. HCM TeL: 39770096 - Fax: 397081 61 In 1.000 cuon kho 16 x 24 cm in tgi Cty Co Phan In Gia Djnh. 9D Nd Trang Long P. 7, Q. Binh Thanh, TP. Ho Chi Minh. So'dang ky KHXB: 557-2013/CXB/05-50/DHSPTPHCM. So QDXB: 257/QD-NXBDHSP. Cap ngay 27-06-2013. 5 OS A ThS. HOANG NGUYEN TIEMGAMH THE HE MO! NGOAI GIAO • TIER KHACH • LTnh vi/c nha hdng - khdch sqn Vew Generation English in Seeing Guests and Foreign Affairs Kem CD - MP3 Huang din each lam thu tuc dSng ky khach san. Cach sCf dyng cac djch vy trong khach san, nha hang. Cach phyc vu khach va siJ tral nghiem cua khach. Gi^i quyet cac van de ve sufc kh6e, y te Cung cap nhOng tCr vUng can thiet cho bai hpc. NHA XUAT BAN i noj dau i Y6i sir hoi nhap va phat trien kinh te quoc te, nhu cau di cong tdc hoSc du lich midc ngoai ng^y cang trd nen pho bien. Do do, iTnh viTc nha hang - khach san cung phat trien theo de dap ufng nhu cau an d cho cac du khach. Cho du ban la nhan vien phuc vu trong nha hang - khdch san hay 1^ du khach thi viec giao tiep tot tieng Anh trong moi trifdng do se mang lai nhflng an tifdng ban dau tot dep va giao tiep hieu qua. Quyen sdch "Tieng Anh the h^ m&i trong ngoqii giao - tiep khach" nay se giup ban suf dung tieng Anh mpt cdch hieu qua va de dang qua nhieu tinh huong thong dung. Sdch gom CO bay bai vdfi 61 tinh huong thLfdng gap trong linh vifc nh^ hang - khach san, vdi mot so noi dung chinh nhif sau tricdc khi dang ky khach san, lam thu tuc dang ky, cac dich vu khach san, ddt chd trUdc qua dien thoai, goi mon an, cac dich vu tien san, gidi quyet cac van de, trd phong khach san v.v. Sdch cung cap nhieu tH viftig quan trong v^ rat bo ich. DSc biet, sdch thich hc/p cho cac sinh vien dang chuan hi cho nghe nghiep trong nganh nha hang khach san, cung nhi/ cac nhan vien lam viec trong linh vUc nay. Vdi chu de da dang va tii vifng phong phu nhu da neu tren, chung toi tin rkng quyen sach nay se giiip ich nhieu cho ban doc trong hoc tap cung nhii cong vi$c hang ngay. Chuc cdc ban thanh cong! Characters Cdc nhdn vdt ^ Bell Service Phuc vu trite phdng Don Concierge Nguai gin ciia Paul Driver/ Parking Valet Tdi xelNgUcfi hdu phdng Teri Desk Manager ig qudy li tan Maria Event Planner Front Desk Clerks Fri Nguai to chile sU kien Nhan vien Ik tan Tri Beatriz Chan Alberto, Rob, Pat Housekeeper Nhdn vien phue vu phdng Restaurant Waitress NiZ phuc vu nhd hang Restaurant Rourn Service Hostess Phuc vu phdng NU chiiu ddi viSn nhd hdng Susan Katie Emma Cody [...]... of services "fitness center" and Anh md danh muc vd chi danh sdch cdc found its hours dich vu theo thit tU abc Sandra tra tint "trung tdm lam dep" vd thdy cdc gia cua no mention open point point out provide require say [said-said] show [showed-shown] ; VI/NG tie 13 Dealing with a Dissatisfied Guest Giai quyet mgt vi tcJiacJt bat man tell [told-told] noi, ki Nouns Danh tiC back phia sau channel kenh... khdch san Cdc loai van chuyen: - air mail: van chuyin hdng may bay After the driver's door opened, Teri held it open Sau khi ciia cua tdi xe md ra, Teri giU cho no md Don opened the passenger door Don md ciia khdch hdnh - surface mail: van chuyen bdng xe tdi hodc xe Ida; cham han so vai a i r mail - express: chuyen phdt nhanh Mot loai chuyen phdt nhanh Id qua dem - giao vdo ngdy sau khi dugc gdi... [drove-driven] i VtJNG tic chinh thdt Idi get [got-got] into di vdo She found an empty space .and pulled into it give [gave-given] cho, dUa cho C6 thdy mot khodng vd Idi vdo do hold [held-held] gin •Tiake [made-made] sure bdo ddm, chdc open md trong ^ (S"^ Then she made sure the lights Co Idi xuong bo doc ve phia ddnh chdn ddy vdo others dark (adj.) tot pull up diCng lai empty (adj.) trdng put [put-put]... escort ho tdng exit di ra introduce giai thieu load chdt, chd meet [met-met] gdp, gdp go notice chu y, de y offer di nghi bd Porter biet mot vdi open md thong tin ve thi trdn radio phdt thanh bang radio slide [slid-slid] tricgt take mang, dem di thank cam an welcome chdo don, hoan nghenh Nouns Danh tit area khu vUc back Van 2-2 -7 departing for the airport with Mr and Mn Poner , ETA 4:35 Over VOCABULARY... tinh tinh todn phi gdi hdng cong cua anh vdi phi dich vu VOCABULARY Verbs calculate hand inquire send [sent-sent] ship Nouns Anh CO thS gdi buu kien bdng mdy bay Sam filled out an address label to go with his package hoac bdng dich vu td'c hdnh hai ngdy Sam diin nhdn dia chl di kem vdi bUu kien cua anh Sam tinh chi phi vdo phdng cua anh Dgng tie fill out .or by two-day express service Sam charged the... gidt dSng ho Ong Reynolds mdy sdy Adjectives Tinh clean sach coin-operated hoat dong bdng tiin dirty da, bdn warm dm wet Udt Idy qudn do sack VOCABULARY TLf VLfNG Verbs Bgng buy [bought-bought] mua choose [chose-chosen] chen, load chdt pour rot, do push ddy, dn put [put-put] in bd vdo select chon take [took-taken] (time) mdt (thdi take [took-taken] out Idy ra tie xu chon insert ra khdi ta nhet Culture... here's the self-serve coffeemaker It's complimentary, of course Well, if you have any questions at all later on, please don't hesitate to call the front desk Those are th« basia Can I answer any questions for you? any questions her to call the front Cud'i anh hoi xem desk any time if She thanked him a n d gave him a tip Sandra cd thdc mac gi khong she had questions Co cam an anh vd Anh cho anh tikn boa... hoi Don rdng Don da de cap kenh Anh cung cho Sandra lieu CO danh ba vi cdc thong tin khach san xem danh muc thong tin khach san dich vu cua khach tren TV san hay khong Fitness Center —daily 6 a.m to 10 p.m Guest card required for entry Don told her about the community d i r e c t o r y at t h e back of the folder Don noi cho c6 biit ve danh muc cong dong d phia sau danh muc i There are also i some... hut thuoc T(f Dgng tu: ghi ten nhdn come [came-come] vd don khdch thong tin trong he thong la dung check in Alberto di ra khoi nhdn vien Sam Monroe asked to check in Anh xdc nhdn rdng 6ng Monroe Verb guest phong .and greeted the Anh kiem tra de bdo dam rdng VOCABULARY Alberto came out from the staff room He c o n f i r m e d that Mr Monroe had a non-smoking room den Sam Monroe yeu cdu ghi ten lay... den lugt ban dugc phuc vu rir vUNG Verbs for sdn [chose-chosen] tic ) •I j i create tao ra search luc, tim suggest de nghi take [took-taken] Idy, w a i t in line xep hang dgi keep [kept-kept] gin: Nouns Danh delay sU cham front desk qudy li tan night dem possibility khd nang c6 record ho so r o o m log nhat ky vacancy phong nhan tit tri thi phong trong 8 Securing the Stay with a Credit Card chap chdn . Foreign Affairs TIENG ANH THE HE MOI TRONG NGOAI GIAO - TIER KHACH m Unh VLTC nha hang - khach san Huong dan each lam thu tuc dang ky khach san. Cach sif dung cac dich vu trong khach san, nha . tiep tot tieng Anh trong moi trifdng do se mang lai nhflng an tifdng ban dau tot dep va giao tiep hieu qua. Quyen sdch "Tieng Anh the h^ m&i trong ngoqii giao - tiep khach". 55 7-2 013/CXB/0 5-5 0/DHSPTPHCM. So QDXB: 257/QD-NXBDHSP. Cap ngay 2 7-0 6-2 013. 5 OS A ThS. HOANG NGUYEN TIEMGAMH THE HE MO! NGOAI GIAO • TIER KHACH • LTnh vi/c nha hdng - khdch sqn Vew Generation