Market-Unit 1

Spoken or expressed effortlessly and correctly 2.. Easy to understand and without ambiguity 10.. Spoken or expressed effortlessly and correctly H.. Easy to understand and without ambigu

MARKET LEADER – UPPER INTERMEDIATE

NEW EDITION

UNIT 1 COMMUNICATION

WORDS TO REMEMBER

1 Coherent _ A Spoken or expressed effortlessly and correctly

2 Eloquent _ B Unable to behave or speak freely

3 Fluent _ C Thoughtful and sympathetic

4 Hesitant _ D Able or tending to convince people

5 Inhibited _ E Expressed with brevity and clarity

6 Persuasive _ F Logically consistent

7 Responsive _ G Reacting quickly, strongly to something

8 Sensitive _ H Slow to do or say something because of lack of

confidence

9 Succinct _ I Easy to understand and without ambiguity

10 Clear _ J Speaking beautifully and forcefully

WORDS TO REMEMBER

1 Coherent

2 Eloquent

3 Fluent

4 Hesitant

5 Inhibited

6 Persuasive

7 Responsive

8 Sensitive

9 Succinct

10 Clear

Coherence Eloquence Fluency Hesitation/hesitancy

Inhibition Persuasiveness Responsiveness Sensitivity

Succinctness Clarity

F Logically consistent

J Speaking beautifully and forcefully

A Spoken or expressed effortlessly and correctly

H Slow to say something because of lack of confidence

B Unable to behave or speak freely

D Able or tending to convince people

G Reacting quickly, strongly to something

C Thoughtful and sympathetic

E Expressed with brevity and clarity

I Easy to understand and without ambiguity

• Choose the correct answers

1 Good presenters rarely ramble They usually try to be as as possible

2 Her arguments were so that we all agreed to her proposal

3 The audience were very and carried him through his difficult presentation

4 She is a very person She always keeps her attention fixed on what she wants to achieve

5 He never says what he thinks or shows what he feels How can anybody be ?

C

D

A

B

C

• Choose the correct answers

6 The CEO made an speech, in which every single sentence had an impact on the audience

7 It is very rewarding when people in a meeting are and ask lots of questions

8 He was a rather speaker, who kept searching for his words

9 If you are to other people’s needs or feelings, you care about them and try not to cause offence

10 If you are happy and lively in social situations, you are

D

B

D

A

C

READING COMPREHENSION

‘Good communicators really listen to people and take in

what is said They maintain eye contact and have a relaxed

body language, but they seldom interrupt and stop people

talking If they don’t understand and want to clarify

something they wait for a suitable opportunity

When speaking, effective communicators are good at

giving information They do not confuse their listener They

make their points clearly They will avoid technical terms,

abbreviations or jargon

If they do need to use unfamiliar terminology they explain

by giving an easy to understand example Furthermore,

although they may digress and leave the main point to give

additional information and details where appropriate, they

will not ramble and lose sight of their main message

Really effective communicators who have the ability to

engage with colleagues, employees, customers and

suppliers are a valuable asset for any business.’

1 Which of the followings is not a characteristic of a good communicator?

A Keeping eye contact

B Listening to speakers

C Interrupting speakers when needed

D Using body languages at all times

2 Which of the followings is not true about an effective communicator?

A Using jargon can confuse listeners

B Always focusing on main messages

C Communicating frequently with colleagues

D Understanding what is said

3 What can be a tittle of this passage?

A Body language in communication

B How to communicate well

C What makes a good communicator

D Characteristics of a good communicator

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VOCABULARY: IDIOMS

• TASK 1: Match each idiom in column A with its meaning in column B

1 To put it in a nutshell a To fail to understand anything

2 To get straight to the point b To share similar opinions and ideas

3 To hear it on the grapevine c To summarize briefly

4 To put you in the picture d To misunderstand

5 To get the wrong end of the stick e To delay talking about something

6 To be on the same wavelength f To give the latest information

7 can’t make head or tail of it g To talk about the most important things

8 To talk at cross purpose h To hear about something passed from one person to another

9 To beat about the bush

10 To get our wires crossed

TO PUT IT IN A NUTSHELL TO SUMMARIZE BRIEFLY

TO GO STRAIGHT TO THE POINT TO TALK ABOUT THE MOST

IMPORTANT THING

FROM ONE PERSON TO ANOTHER

TO PUT YOU IN THE PICTURE TO GIVE THE LATEST INFORMATION

TO GET THE WRONG END OF

THE STICK

TO MISUNDERSTAND (not understand the situation correctly)

TO BE ON THE SAME WAVELENGTH TO SHARE SIMILAR OPINIONS & IDEAS

CAN’T MAKE HEAD OR TAIL OF IT TO FAIL TO UNDERSTAND ANYTHING

TO TALK AT CROSS PURPOSE TO MISUNDERSTAND (diff intentions)

TO BEAT ABOUT THE BUSH TO DELAY TALKING ABOUT SOMETHING

TO GET OUR WIRES CROSSED TO MISUNDERSTAND (not understand

each other correctly)

• TASK 2: Complete the sentences below with idioms in column A

1 OK I’ll _ I’m afraid we’re going to have to let you go.

2 ‘You and your boss seem to agree on most things.’ // ‘Yes, we are _.’

3 Some important decisions were taken at yesterday’s meeting Let me _.

4 I think we are I mean next month, not this month.

5 He never gave you a straight answer He’s always _.

6 I _ that he’s been fired Is it true?

7 It’s a very complicated system, but to _ it works exactly like a big kettle.

8 If you think our biggest problem is market share then you have _.

9 This report makes no sense at all I _.

10.Everyone arrived for the meeting at different times We must have _.

get straight to the point

on the same wavelength put you in the picture talking at cross purpose

beating about the bush heard it on the grapevine

put it in a nutshell

gotten the wrong end of the stick can’t make head or tail of it

gotten our wires crossed

• TASK 3: Choose the correct answers

1 Email me everyday to with the latest developments, will you?

A keep me up to date C drop a hint

B give me the low-down D be on the same wavelength

2 When she was told she’d been nominated Businesswoman of the Year, she

A aired her views C was at a loss for words

B came straight to the point D got our wires crossed

3 Could you briefly on their financial situation before our meeting this afternoon?

A put me in the picture C drop a hint

B give me the low-down D put it in a nutshell

4 Every week there’s a meeting where the administrative staff can and discuss problems

A put it in a nutshell C come straight to the point

B drop a hint D air their views

5 We can’t be sure, but management that there might be redundancies

A talked at cross purpose C dropped a hint

B got straight to the point D beat about the bush

A

C

B

D

C

• TASK 4: Which word in each group does not form a word partnership with the word in bold?

X

INTERRUPT e-mails conversations meetings

X

X

X X

X

X X

X

X

READING COMPREHENSION (PAGE 8)

1 The word “repercussion” in line 8 means ……

A consequence

B effectiveness

C reappearance

D outcome

2 Which of the followings is not mentioned in

the text?

A Problems caused by poor communication

B Bad sides of communication tools

C Using hi-tech effectively for better

communication

D Communication courses

3 Which of the followings is a consultancy?

A Lane4

B Gearbulk

C Matt Rogan

D Haslam

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4 Which of the followings is not a cause of communication problems?

A Information overload

B Common loyalties

C Poor communication courses

D High Tech

5 Why do messages fail to get through?

A Failing to listen carefully among staffs

B Overusing hi-tech

C Ineffective group dynamics

D Inactive managers

6 The word “bombarding” in line 67 means ……

A attacking someone with missiles

B hitting someone repeatedly

C talking all the time on phone

D overwhelming someone

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END OF UNIT 1