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Business Letters 1 Vancouver Manufacturing 9102 NW 99* Street, Vancouver Washington 98655 (800)-555-1212 – www.example.com September 25, 2005 Mr. John Taylor Director of Operations ABC corporation 100 E Main Street Vancouver, WA 98685 Dear Mr. Taylor, As our new letterhead indicates, we have recently changed the name of our business from Fort Vancouver Manufacturing to Vancouver Manufacturing. There has been no change in management and we will be providing the same products and fine service in which we have built our reputation in the industry. We would appreciate it if you would bring this annoucement to the attention of your accounts payable department and direct them accordingly. Thank you for being one of our valued customers. We appreciate your cooperation in this matter. Al Olsen, President, Vancouver Manufacturing 1. What is the purpose of this letter? A. To announce a change in company name B. To announce a change in company management C. To announce a change in providing products D. To thank valued customers 2. Who is Mr.Taylor? A. A customer of ABC corporation B. The president of Van couver Manufacturing C. The director of Operations at ABC corporation D. The accoutant at Vancouver Manufacturing 3. The word “cooperation” in paragraph 3, line 2 is closest in meaning to? A. Link C. Connection B. Relation D.Collaboration Box 252523 Lusaka ZAMBIA 2nd October, 2009 The manager, Kundananji Corporation, Private Bag 24, Lusaka, ZAMBIA Dear Mr. Kundananji, I thoroughly enjoyed the meeting we had on the 28th of October about the position of Graphics Designer at Kundananji Corporation. I was impressed with the indoustriousness I observed in the workers, and with my industrious nature, I am confident that I will fit in perfectly. I neglected to mention during the interview that in the recent past, I have been hired by several high profile companies to design graphics for their websites. They were highly impressed with what I did and still refer to me whenever they want to make a change to their products. In addition, I worked for six months with Book House Publishers, where I helped design brilliant covers for a large number of clients. I gained a higher appreciation for pattern and colour, and especially how colours interact to convey message. Such added understanding and appreciation will certainly be of great help on the job. Once again, I really enjoyed the meeting, and I look forward to further discussing the position with you in the near future. Yours sincerely, Patrick Smart 4.Why did Patrick write this letter? A. To apply for the Graphics Designer position at Kundananji Corporation B. To express his interest in the meeting at Kundananji Corporation C. To mention his interest in working at Book House Publishers D. To express his desire for working at Book House Publishers again 5. What did Patrick do at Book House Publishers? A. To help design covers for clients B. To design graphics for the company’s website C. To help combine the colors with cover message for clients D. To help design the cover pattern for clients 6.What is the Book House Publishers? A. A high profile company B. An architecture company C. A book or magazine publisher D. A website of book February 3, 2002 Mr Emilo Employer, Vice president Corporate Sales, Inc. 7777 Industrial way Northridge, California 91330 Re: Jobtrak #4444 Dear Mr. Employer, We met at a Employer at Northridge Chamber of Commerce meeting last week. I was impressed with your speech on “Building a Better Business Community.” I was particularly inspired by your call for business mentor for students. As I promised, I am sending you a copy of my resume. I will be graduating from California State University, Northridge next May with a Bachelors of Arts degree in Business Administration. I spent the last two years focusing on small business management courses, and I have some good ideas to share with Corporate Sales, Inc. I noticed on your web page that you are beginning a new community relations project this fall. I recently completed an upper level course in Project Management. I also interned at Microsoft last summer, working in their Community Relations Department. You will find my resume enclosed. I would very much like to arrange for an interview. I will call your office on Monday to schedule time and date. Sincerely, Joe Jobseeker, 22 Northhoff Street Northridge, CA 91330 818.677.7777 818.677.8888 FAX Joejobseek@aol.com 7. Why did Joe Jobseeker write this letter? A. To send Mr. Employer an enclosed copy of resume B. To arrange for an interview with Mr. Employer next week C. To tell that he met Mr. Employer at Northridge Chamber of Commerce meeting last week D. To tell that he was impressed with the speech of Mr. Employer 8. When will Joe Jobseeker leave school? A. In February, 2002 B. In May, 2002 C. In February, 2000 D. In January, 2002 9. In which field will Joe Jobseeker gain a degree after graduating? A. Business Administration B. Arts C. Project Management D. IT 10. Where does Joe Jobseeker want to work? A. At Community Relations Department B. At California State University, Northridge C. At Northridge Chamber of Commerce D. At Corporate Sales, Inc Dixie Cleverelle Savbizcor LTD 28 Green Str., Suite 14 Upstate, NY 10947 October 27, 2006 Ms. Margaret Edwards Barnelli Ltd 48 Standstead Road London SE27 1HF For the Attention of Financial Manager Dear Ms. Edwards, I wanted to take this opportunity to thank you for the excellent job you did in arranging financing for our project. We appreciate the fact that you made yourself available for discussion seven days a week. We were impressed by your thorough knowledge of financing and investment banking. We have been dealing with our new financial institution for about a week now. The advantages of association with this institution are already apparent. I feel as though we have taken a quantum leap forward in progress. I would not hesitate to retain your service again and to recommend your firm to any company seeking the best representation. Sincerely yours, Dixie Cleverelle, President 11. What is the purpose of the letter? A. To give an apology to Ms. Edwards for the company’s service B. To thank Ms. Edwards for her job in the company’s project C. To ask Ms. Edwards for help in the company’s project D. To announce that a schedule in project has changed 12. What did Ms. Edwards do in the project? A. Dealing with the financial institution at Dixie Cleverelle B. Recommending Dixie Cleverelle to other companies C. Seeking for the representation for Dixie Cleverelle D. Arranging financing at Dixie Cleverelle 13. The word “apparent”, in paragraph 2, line 2 is closest in meaning to? A. Permanent B. Temporary C. Clear D. Unbelievable 14. The word “hesitate” in the 3rd paragraph, line 1 is closest in meaning to? A. Be ready B. Be indecisive C. Be unavoidable D. Be reluctant Gregory Donaldson Minoan Inc 247 Madison Ave., suite 2103 New York, Ny 10015 December , 3rd 2006 Dixie Cleverelle Savbizcor LTD 28 Green Str., Suite 14 Upstate, NY 10947 Dear Ms. Cleverelle, The first shipment of equipment from Savbizcor LTD has arrived. We are delighted with every piece. Therefore, we decided to make our initial purchase larger than anticipated. I am attaching our purchase order No. 8930 for additional goods totaling list price $700.000. Since you already have a copy of our Procurement Guidelines, I shall not attach them to this order. As before, we will establish a letter of credit. Please inform me of shipping dates. Sincerely, G. Donalson Gregory Donaldson Chief Procurement Officer 15. What is the letter about? A. Thanking for the initial purchase B. Asking for another purchase C. Asking for the shipping date D. Asking for a copy of guidelines 16. Who is Ms. Cleverelle? A. An officer of Savbizcor LTD B. A customer of Savbizcor LTD C. An officer of Minoan INC D. The Chief of Procurement Officer 17. Where was the equipment from? A. Procurement Guidelines B. Procurement Officer C. Savbizcor LTD D. Minoan INC 18. What does Dixie Cleverelle NOT know? A. A letter of credit B. The copy of guideline C. The shipping date D. Additional goods Imperial Stationery Ltd 258 North Hampton Road Manhasset, NY 1084 (914)3752788 Ms. Ashley Nickols Savbizcor LTD 28 Green Str., Suite 14 Upstate, NY 10947 Dear Ms. Nickols, Thank you for ordering 15 cases of premium paper from Imperial Stationery Ltd. Your order has been shipped and should reach you within the next five business days. Find enclosed your total bill for the above order amounting to$794.85, and the check for $23.85 is your refund. Because you paid in advance, we are giving you three percent cash discount and we also are paying for shipping and handling. Imperial Stationery is pleased to add you to its list of customer. We look forward to your next order. Sincerely, Jennifer O’Colelly Customer service 19. What is the purpose of this letter? A. To reorder the premium paper B. To ask for a discount C. To announce the bill D. To thank for the customer’s order 20. How much is the total bill? A. $23.85 B. $794.85 C. $771 D. $747.87 Business Letters 2 September 30, 2010 Ms. Josephine Boss Chief Executive Officer Acme Company 456 Main St. Philadelphia, PA 12345 Dear Mr. Boss, I am writing to formally notify you that I am resigning from my position as Administrative Assistant with Acme Company. My last day of employment will be October 14, as per the terms of my employment contract. I appreciate the opportunities I have been given at Acme and your professional guidance and support. I wish you and the company success in the future. Sincerely, Jill Applicant 1. What is the purpose of this letter? A. To rearrange the position at Acme Company B. To announce a resignation C. To ask for another employment contract D. To ask for more guidance and support 2. The word “professional” in paragraph 3, line 1 is closest in meaning to? A. Amateur B. Dictatorial C. Expert 07 February 2008 Our reference: 1-113133439 Mr Greg Lehey 47 Kleins Road DERELL VIC 3352 Dear Mr. Lehey, Thank you for your letter dated 27 January 2008 in relation to your complaint. The resolution would offer to you is the $454.50, as promised by Diana and not actioned, as well as $8.24 for excess use, $60.02 for excess use and $137.41 for the tariff difference. If this is not suitable, I am happy to terminate you Boardband contract and waiver all penalty fees. Due to my not being able to contact you, I would appreciate it if you could contact me on the number provided on the letter. If I do not hear from you, within10 business days, I will close off this complaint. Should you still require assistance in relation to this matter, please do not hesitate to contact me on 1800-358-435, Monday to Friday, 8am- 6pm EST. Call charges may apply. If I do not hear from you by close of business on the 12 July 2008, we will consider this matter resolved and your complaint will be closed. Yours sincerely, Prithie Naldoo Bigpond Customer Relations Team Trademark of Testra Corporation 3. What is the letter about? A. A complaint B. A reply to a complaint C. A solution requirement to the matter D. A thank to someone 4. What will Naldoo do if he does not get the reply from Mr. Lehey in 10 business days? A. Contact Mr. Lehey again B. Keep waiting for Mr. Lehey's reply C. Close off the complaint D. Stop the Boardband contract 5. When can Mr. Lehey call Naldoo? A. At 7am on Monday B. At 5pm on Saturday C. At 6.30pm on Friday D. At 8am on Tuesday 6. The word “assistance” in the paragraph 3, line 2 is closest in meaning to? A. Support B. Collaboration C. Cooperation D. Connection Thomas Cook Springburn Shopping Center Glasgow Lanarkshire GA21 1TS Agent reference: 67886 Date: 04 July, 2007 Letter Reference:TS7312588 Booking reference: T143200A Lead name: Mr. Aitchison Going away: 13th October, 2007 Returning home: 20th October 2007 Passenger: 3 Product ReAD1A25/50A66/50A67 Dear Mr. Aitchison, Thank you for booking your holiday to Majorca with Thomas Cook Holidays. We always try to ensure that we keep our customers up to date with information relating to their holiday and it is for this reason we are writing to you. Our flights are planned many months in advance of operation and whilst it is always hoped that flights will operate as intended, occasionally timings need to be adjusted to meet the scheduling requirements of the airlines and airports involved. Unfortunately, we have been advised that this is the situation with the flight that you are due to travel on. Your revised flight details are: Depart Palma at 20:40 – 22:35 (local time) on Saturday TCX212L Please note your outbound flight remains the same. We would like to apologize for the necessity of this advice and hope that the above circumstance will not deter you from continuing your holiday. If the revised flight details are acceptable, it is not necessary to reply to this letter. Should you require any further information, please contact our operations department who will be happy to provide assistance. Monday- Saturday: 9am- 5.30pm Yours sincerely, Customer Liaison For Thomas Cook Holidays Bradford Contact number: 08700102373 7. What is NOT part of this letter? A. A thank to Mr. Aitchison for booking the flight B. An announcement of a change in flight schedule C. The information on a replaced flight D. An information requirement for a replaced flight 8. If the replaced flight details are acceptable, what should Mr. Aitchison do? A. To reply to the letter B. To contact the operations department at Thomas Cook Holidays for further information C. To deter the holiday D. To ask for another more suitable flight 9. When can Mr. Aitchison contact the operations department at Thomas Cook Holidays for further information? A. At 20.40 on Monday B. At 22.35 on Saturday C. At 9am on Sunday D. At 9am on Sunday 10. The word “deter” in paragraph 7, line 1 is closest in meaning to? A. Cancel B. Delay C. Put off D. Prevent 11. What is Thomas Cook Holidays? A. A shopping center B. An airline C. A tour company D. Name of the holiday [...]... ironclad obligation on your part to make the above improvements, and a provision that if you don’t do this within 120 days, we can get them done ourselves and deduct the cost from our rent We hope you understand provision and we would appreciate your timely response Sincerely Jim Smith 12 What is the purpose of this letter? A To complain about the renewal B To stop the rental contract C To continue the rental... cleared check for your review Please notify the credit bureaus of this mistake and also verify in writing to me that you have made this correction to the best of your ability You prompt action in this matter is highly appreciated Sincerely, John Smith 15 Why did John Smith write this letter? 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Rebecca Quinlan 2595 Dewhurst Circle Unit No 16 Birmingham, AL 35233 Dear Ms Quinlan, The purpose of this is to convey to you my sincere apologies any inconvenience you may have experienced last month with respect to the installation of your Internet high speed service I just returned from vacation this week and found your file in my in-basket As soon as I reviewed your case, it was cleared that somehow... resulted in your letter being overlooked Consequently, I have directed our Installation Group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software Because of this serious oversight, and as a testament to our appreciation of you as our customer, we are going to provide you with... product, which informs the consumers that the assortment may vary due to availability at the time of packing; however, we do understand that this may lead to disappointment should a favourite biscuit not be included We thank you for taking the trouble to contact us on this matter, as consumer opinion is very important to us Your comments have been passed to the appropriate quality control personnel at the... these days that might have delayed the response to your request for assistance; however I will go ahead and help you with this issue without any further delay I understand from your e-mail that you are unhappy because of the delay and want to get discount I apologize we are experiencing this delay The most current information we have is that your order number 930I is estimated to be delivered on or before... fail to understand why this was reported as being unpaid I apologize for having missed the August payment of $109.32, but have since brought the account completely up to date, and prior to the September due date Please notify me if your records indicate information to the contrary I have enclosed a copy of the cleared check for your review Please notify the credit bureaus of this mistake and also verify... possible, we aim to strike the right balance and give the customer the opportunity to decide As always, we listen to our customers and respond in a positive manner whenever possible In this case, we decided to withdraw this item from our website some time ago We will continue to offer our customers the widest choice possible, whilst being mindful of the possible offence that may be caused, before we