View Manager Administration Guide phần 10 pdf

VMware, Inc. 163 Chapter 9 Unified Access Enable or Disable a Desktop Youcanonlyaccessdesktopsthatareenabled. To enable or disable a desktop 1OntheDesktopstab,selectadesktopandclickEnable/Disable. Ifthedesktopiscurrentlyenabled,youcandisableit,andifitiscurrentlydisabled, youcanenableit. 2 SelectEnableDesktoporDisableDesktopasapplicable,andclickOK. Entitle Users and Groups to a Desktop Afterdesktopsordesktoppoolsareadded,youmustentitlethemsothattheyare accessibletousersandgroups.Adesktopcanbeassignedtomultipleusers,ormultiple usergroups. To entitle users and groups 1OntheDesktopstab,selectadesktopordesktoppoolandclickEntitle. 2IntheEntitlementwindow,clickAddtoaddus ersorgroups. 3SpecifythesearchcriteriatoretrievealistofusersorgroupsandclickFindNow. Alistofusersorgroupsorbotharedisplayed. 4 SelecttheusersorgroupstoentitletousethisdesktopsourceandclickOK. TheusersorgroupsappearintheEntitlementwindow. 5 SelecttheusersorgroupsandclickRemovetostopthemfromaccessingthe desktop. 6ClickOKtoreturntotheDesktopstab. Add or Remove a Desktop Source Youcanaddorremovedesktopsourcesfromdesktoppools. To add a desktop source to a desktop pool 1Inthedesktoppane,selectadesktoppoolandclickontheDesktopSourcestab. 2ClickAddtoaddadesktopsourcetothepool. 3 SelectthedesktopsourcestoincludeinthepoolandclickOK. Youreturntothemainpage,wh ichlistsallofthedesktopsourcesinthepool. View Manager Administration Guide 164 VMware, Inc. To remove a desktop source from a desktop pool 1Inthedesktoppane,selectadesktoppoolandclicktheDesktopSourcestab. 2 SelectdesktopsourcesandclickRemove. Aconfirmationmessageappears. 3ClickOKtoremovetheselecteddesktopsourcefromthepool. 4Ifanyofthedesktopsourceshaveactivesessions,indicatetheactiontobetaken:  Leaveactive–Activesessionswillremainuntiltheuserlogsoff.TheView connectionserverdoesnottrackthesesessions.  Terminate–Terminatesallactivesessionsimmediately. 5Youreturntothemainpageandthedesktopsourcesthatyouremovedareno longerlisted. Change an Individual Desktop Source Youcannotaddorremovedesktopsourcesinthecaseofanindividualdesktop. But youcanchangeorresetthedesktopsource.Thissectionisapplicableonlyto IndividualDesktopsandnottodesktoppools. To change an individual desktop source 1Inthedesktoppane,selectanindividualdesktopandclickontheDesktop Sourcestab. 2 Selectthede sktopsourceandclickChange. 3 SelectthevirtualmachineforthedesktoptouseandclickOK. Allavailablevirtualmachinesthatarerunningasupportedguestoperating systemandthatanothervirtualdesktopisnotusingappearinthetable,including virtualmachinesthataresuspendedornotpoweredon. Aconfi rmationpageappears. 4ClickOKtochangetheoriginaldesktopsourcetotheselectedone. 5Youreturntothemainpageandyoucanseethedesktopsourcethatyouchanged. VMware, Inc. 165 Chapter 9 Unified Access Delete a Desktop Youcandeleteanindividualdesktoporadesktoppool. Toremoveunmanageddesktops,youmustunregisterthem.See“UnregisteraDesktop Source.” To delete an unmanaged desktop pool 1OntheDesktopstab,selectanunmanageddesktoppoolordesktopandclick Delete. Awarningmessageappearsthatyouaretryingtopermanentlydeletethisdesktop pool. Onlythedes ktoppoolisdeleted.Theregistrationinformationoftheunmanaged desktopsthatbelongtothepoolisnotdeleted. 2Ifanyofthedesktopsourceshaveactivesessions,selecttheactiontobetaken:  Leaveactive–Activesessionsremainuntiltheuserlogsoff.TheView ConnectionServerdoesnottracktheseconnections.  Terminate–Terminatesallactivesessionsimmediately. 3ClickOKtodeletethedesktoppoolandreturntothemainpage. Unregister a Desktop Source AlldesktopsourcesthattheVirtualCenterServermanagesareregisteredwhenyou installtheViewAgent.FormoreinformationaboutinstallingViewAgents,see“Install ViewAgentonanUnmanagedDesktopSource”onpage 158.Youcanunregisteronly unmanageddesktopsources. To unregister an unmanaged desktop source 1ClickontheConfigurationtab. TheRegisteredDesktopSourcessectiondisplaysthenu mberofregistered terminalsourcesandotherunmanagedvirtualmachines. 2 SelectthetypeofdesktopsourceandclickView. View Manager Administration Guide 166 VMware, Inc. 3 SelectthedesktopsourcetounregisterandclickUnregister. Youcanselectonlydesktopsourcesthatarenotassignedtoadesktop. Amessageappearstocheckifyouwanttounregisterthedesktopsource.Ifyou unregisteradesktopsource,itbecomesunavailable.Tomakethesesources availableagain,reinstalltheVi ewAgentshouldineachdesktopsource. 4ClickOKifyouwanttounregistertheselecteddesktopsource. Thedesktopsourcesareunregisteredandarenolongeravailable. VMware, Inc. 167 10 OccasionallywhenusingtheViewManagerproduct,administratorsorusersmay encounterunexpectedbehavior.Inthesesituations,youcanobtainassistancefrom VMware. Thischapterprovidesasummaryofsomeofthehigh‐levelstepsyoucantaketogather applicationdata,requestassistance,andsearchforsupportinformationinour knowledgebase . Thischapterdiscussesthesetopics:  “CollectingViewManagerDiagnosticInformation”onpage 167  “UpdatingSupportRequests”onpage 170  “FurtherTroubleshootingInformation”onpage 171 Collecting View Manager Diagnostic Information DiagnosticinformationhelpsVMwareTechnicalSupportdiagnoseandresolveissues. ViewManagerincludesascriptcalledvdm-supportthatcollectsinformationforuse byVMw areTechnicalSupport.Sendthefilegeneratedbythescriptwithyoursupport request. OntheViewConnectionServeryoucanrunthescriptmanuallyorbyusingth esupport toolintheStartmenu.ForViewClientoronViewManagerdesktopsrunningView Agent,youmustrunthescriptmanually. Troubleshooting 10 View Manager Administration Guide 168 VMware, Inc. Using the View Manager Support Tool to Collect Diagnostic Information TheViewManagerSupporttoolletsyougeneratelogfilesandsetloglevelsthat determineifyouwanttogeneratenormal,debug,orfulllogfilesfortheView ConnectionServer. To set log levels using the View Manager Support Tool 1OnViewConnectionServer,clickStart,clickAllPrograms,andclickVMware. 2 SelectSetViewConnectionServerLogLevels. 3I ntheChoicefield,enter1fornormal,2fordebug,or3forfullandpressEnter. To generate log files using the View Manager Support Tool 1OnViewConnectionServer,clickStart,clickAllProgramsandclickVMware. 2 SelectGenerateViewConnectionServerLogBundle. Thesupporttoolcreatesafoldercalledvdm-sdctcontainingthegeneratedlogfiles, andplacesitonthede sktopofViewConnectionServer. Using the View Manager Support Script to Collect Diagnostic Information UseViewManagerSupportScripttogeneratelogfilesforViewConnectionServer, ViewClientandViewPortal,andViewManagerdesktopsrunningViewAgent. To collect diagnostic information using the script 1OpenacommandpromptandchangetotheViewManagerprogramdirectory. ThelocationforeachViewManagercomponentisshownbelow:  ViewConnectionServer—C:\Program Files\VMware\View Manager\Server\DCT  ViewClientorWebAccess—C:\Program Files\VMware\View Manager\Client\DCT  ViewManagerdesktopsrunningViewAgent—C:\Program Files\VMware\View Manager\Agent\DCT NOTEIfyoudidnotinstalltheprograminthedefaultdirectory,substitutethe appropriatedriveletterandpath. VMware, Inc. 169 Chapter 10 Troubleshooting 2Runthesupportscript: cscript vdm-support.vbs Whenthescriptfinishes,itinformsyouoftheoutputfilenameandlocation. 3FileasupportrequestontheSupportpageoftheVMwareWebsite: https://www.vmware.com/support/login.do View Composer Support Thesvi-supportscriptprovidedwithViewManagerofferscomponent‐specific supportforViewComposerbycollectingconfigurationandloggingdata.This informationisgatheredinordertohelpVMwarecustomersupportdiagnoseanyissues thatmayarisewhileusingthisfeature. Thesvi‐supportscriptmustberunwithcscript.exe,ac ommand‐lineversionofthe WindowsScriptHostthatprovidescommand‐lineoptionsforsettingscriptproperties. MicrosoftTechNetprovidesdetailedguidanceonhowtousecscript.exe: http://technet.microsoft.com/library/bb490887.aspx Thesvi-supportscriptislocatedontheVirtualCenterserverinthesamedirectoryas theViewComposerservice: C:\Program Files\VMware\View Composer Thesvi-supportsc riptinstructionsaresubmitte dfromaWindowscommandprompt inthefollowingform: cscript.wsf svi-support.wsf [/?] [/novclogs] [/dmpdir:<value>] [/dmpformat:<value>] [/nolog] [/fullbundle] [/filescount:<value>] [/destdir:<value>] [/logdir:<value>] [/logformat:<value>] [/zip:<value>] Alltheparametersassociatedwiththetoolareoptional,mustbeprecededbya forward‐slash(/),andaredescribedinTable 10‐1. Table 10-1. svi-support – Parameters Parameter Description ? Displaystheparametersusedwiththesupportscript. novclogs VirtualCentercontainsdiagnosticscriptsthatcollectserverand database‐relatedinformationfromtheVirtualCenterapplicationlogs.Specify thisoptionifyouwanttodisablethecollectionofinformationfromthe VirtualCenterlogs. View Manager Administration Guide 170 VMware, Inc. Updating Support Requests Afteryoufileasupportrequest,youmayreceiveanemailrequestfromVMware TechnicalSupportaskingfortheoutputofthevdm-supportorsvi-supportscripts. Replytotheemailmessageandattachyourscriptoutputfiletothereply. Iftheoutputistoolargetoincludeasanattachment(10M Bormore),contactVMware TechnicalSupportwithyoursupportrequestnumberandrequestFTPupload instructions.Youcanalsoupdateyoursupportrequestandattachthefileatthesupport Website. To update your support request 1 VisittheSupportpageattheVMwareWebsiteandlogin. 2ClickSupportRequestHistoryandfindtheappl icablesupportrequestnumber. 3 Updatethesupportrequestandattachyourvdm-supportorsvi-supportscript output. dmpdir TheabsolutepathofthedirectoryfromwhichtogathertheViewComposer logs. Defaultis: %ALLUSERSPROFILE%\Application Data\VMware\View Composer\Logs dmpformat Theprefixthatwillbeusedtofilterthedmpfiles. Defaultisvmware-svi- nolog Disablestheloggingofeventsloggedbuythesystemeventlog. fullbundle Generatefullbundlecontainingextendeddata.Thisprocedurecantakeupto 10mi nutesandisomittedbydefault. filescount Maximumnumberoffilestogatherfromeachfolderlocation.Defaultis50. destdir Theabsolutepathofdirectoryunderwhichthelogdatawillbesaved.The defaultistheWindowsdesktopdirectoryofthecurrentuser.Ifspecified, ensurethedir ectorypermissionssecurethelogdata. logdir Thepathofdirectoryfromwhichtogatherlogs.Defaultis: %ALLUSERSPROFILE%\Application Data\VMware\View Composer\Logs logformat Theprefixthatwillbeusedtofilterthelogfiles.Defaultis vmware-desktopcomposer zip Specifiestheutilityusedtoarchivethesupportinformation.Ifnovalueis specified,thedefault(built‐in)toolisus ed. Table 10-1. svi-support – Parameters (Continued) Parameter Description VMware, Inc. 171 Chapter 10 Troubleshooting Further Troubleshooting Information ThefollowingURLsforVMwareKnowledgeBase(KB)articlescontaintroubleshooting informationforViewManager.TheKBarticlesarecontinuallyupdatedwithnew troubleshootinginformation.  Top‐levelKnowledgeBasesearchpage: http://kb.vmware.com/selfservice/microsites/microsite.do  Troubleshootingenduserconnectionissues: http://www.vmware.com/info?id=342  Troubleshootingpoolingissues: http://www.vmware.com/info?id=343  TroubleshootingUSBissues: http://www.vmware.com/info?id=346 View Manager Administration Guide 172 VMware, Inc. [...]... 14 troubleshooting 167 View Composer 21 View Portal 20 View Manager configuration data exporting 39 importing 39 View Manager objects removing a VirtualCenter server from a View Connection Server 68 View Portal description 14 View Server Configuration GPOs 148 viewing 67 viewing events 47 views Configuration 45 Desktops and Pools 42 Events 48 181 View Manager Administration Guide virtual machine templates... Offline Desktop 130 system requirements 19 View Client Configuration GPOs 145 View Client GPOs 149 View Common Configuration GPOs 147 View Composer description 14 overview 93 support 169 View Configuration GPOs 144 VMware, Inc View Connection Server backing up 38 description 14 disabling 67 enabling 67 instances 24 overview 24 system requirements 15 View LDAP 25 View Manager collecting diagnostic information... Configuration GPOs 148 View Agent GPO 148 View Client Configuration GPO 145 View Client GPOs 149 View Common Configuration GPO 147 179 View Manager Administration Guide View Configuration GPOs 144 View Server Configuration GPOs 148 power policies in automated pools 137 of desktop sources 135 product compatibility requirements 19 provisioned desktops 50 Q QuickPrep tool to personalize desktops 102 R rebalancing... Configuration 145 View Client configuration 145 View Common Configuration 147 View Configuration 144 View Server Configuration 148 Group Policies on Windows NT 142 I individual desktops 51, 54 installing replica servers 27 security servers 29 standalone servers 26 standard servers 26 VMware, Inc Index View Agent on an unmanaged desktop source 158 View Agent on guest systems 52 View Client 70 View Client... management tasks in View Manager.  Also known as the View Administrator.  B broker Also known as a connection broker. The View Connection Server is a type of  connection broker.  C connection broker A server that allows connections between remote users and virtual desktops and  provides authentication and session management. The View Connection Server is  a type of connection broker.  VMware, Inc 173 View Manager Administration. .. support for View Composer 169 support tool 168 svi-support script 169 system requirements product compatibility 19 Remote Desktop Connection 19 View Agent 18 View Client 19 View Connection Server 15 system requirements for View Manager Components 14 T terminal server pools 52 troubleshooting 167 collecting diagnostic information 167, 168 svi-support script 169 vdm-support script 167 View Manager Support... desktops 21 using existing for linked clone desktops 120 deleting View Manager objects 68 deploying automated desktop pools 58 linked clone desktops 108 manual desktop pools 63 preparing guest systems 52 Desktop and Pools view 42 desktop parameters for Unified Access 156 desktop pools, deleting unmanaged 165 177 View Manager Administration Guide desktop sources adding and changing 159 adding and removing... disabling View Manager 67 disconnecting active sessions 67 178 E entitling desktop pools 65 desktops 65 managed desktops 65 users and groups to a desktop 163 events displaying 48 searching 48 Events view 48 F firewall configuration 32 G GPO user configuration for View Client 149 View Connection Server configuration 147 GPOs Computer Configuration 143 User Configuration 148 View Agent 148 View Client 149 View. .. parameters 156 installing View Agent on an unmanaged desktop source 158 preparing desktop sources to access remote desktops 156 unmanaged desktops 51 User Configuration GPOs 148 V vdm-support script 167 View Administrator description 14 Inventory page 42 overview 41 View Agent description 14 installing on guest systems 52 system requirements 18 with multiple NICs 53 View Agent GPO 148 View Client description... A desktop operating system that runs on a virtual machine. A virtual desktop is  indistinguishable from any other computer running the same operating system VMware, Inc 175 View Manager Administration Guide 176 VMware, Inc Index A active sessions disconnecting 67 rebooting 67 viewing 67 ADAM replication 27, 87 authentication using RSA SecurID 88 using smart cards 82 automated desktop pools configuring 56 creating virtual . areTechnicalSupport.Sendthefilegeneratedbythescriptwithyoursupport request. Onthe View ConnectionServeryoucanrunthescriptmanuallyorbyusingth esupport toolintheStartmenu.For View Clientoron View Manager desktopsrunning View Agent,youmustrunthescriptmanually. Troubleshooting 10 View Manager Administration Guide 168 VMware, Inc. Using the View Manager. 148 View Agent GPO 148 View Client Configuration GPO 145 View Client GPOs 149 View Common Configuration GPO 147 View Manager Administration Guide 180 VMware, Inc. View Configuration GPOs 144 View. script 1Openacommandpromptandchangetothe View Manager programdirectory. Thelocationforeach View Manager componentisshownbelow:  View ConnectionServer—C:Program FilesVMware View Manager ServerDCT  View ClientorWebAccess—C:Program FilesVMware View Manager ClientDCT 