professional internship report year 2 organizing the ocean freight forwarding process of exporting fcl wooden furniture at viet hoa transport service trading joint stock company

VIETNAM GENERAL CONFEDERATION OF LABOUR TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION ĐẠI HỌC TON ĐỨC THẮNG PROFESSIONAL INTERNSHIP REPORT YEAR 2 Organizing the ocean

VIETNAM GENERAL CONFEDERATION OF LABOUR

TON DUC THANG UNIVERSITY

FACULTY OF BUSINESS ADMINISTRATION

ĐẠI HỌC TON ĐỨC THẮNG

PROFESSIONAL INTERNSHIP REPORT YEAR 2

Organizing the ocean freight forwarding process of exporting FCL wooden furniture at Viet Hoa Transport Service &

Trading Joint Stock Company

Instructing Lecturer: PhD Lé Minh Hiéu

Student’s name: Nguyén Dang Quang Student’s ID: 721K0453

Major: Business Administration

Academic Year Code: K25

HO CHI MINH CITY 08/2023

ACKNOWLEDGEMENT

With the consent and assignment of the Busmess Administration Department of Ton Duc Thang University, I’ve completed my internship in Viet Hoa Transportation and Trading Joint Stock Company after approximately 2 months During that period, ve been able to witness a more practical view about my current major and the future career striving for, through the passionate help of friends, teachers and seniors in the company

I would like express my sincere thanks and deep gratitude to my instructor, Mr Le Minh Hieu who have provided assistance and guidance throughout the process of writing this internship report; Mr Phan Thanh Truc and everyone at Viet Hoa Transportation and Trading Jomt Stock Company for hosting and providing me a wonderful experience during

my internship and provided me with necessary information, knowledge, motivation to complete this internship report

Due to my lack of experience and insufficient knowledge in the major I'm studying, I’ve produced a faulty result that has a sizable number of errors and flaws I'm open to feedback from teachers so that I can improve my report-writing skills in the future

Finally, I want to wish you and your teacher a lifetime of good health and professional success We send our best wishes for good health to the team of Viet Hoa Transport and Trading Service Joint Stock Company so they can succeed in their work on helping the business to continue growing and making great strides

Thank you and best regards

Table of Contents Organizing the ocean freight forwarding process of exporting FCL wooden furniture at Viet Hoa Transport Service & Trading Joint Stock Company cccccccecceeseteenseentseeesseeteenaes 1 EVALUATION OF INSTRUCTING LECTURER ccccccccccecccesessesessceseeecesseeesecseeseeseies 4 EVALUATION OF COMPANY FOR INTERNSHIP - 2 1S 2 2s 5 LIST OF ABBREVIATIONS AND ACRONYMS 0 1212112 221111121 1211 HH Hee, 6 LIST OF TABLES L2 1 2211112111 122111 111111101111 011111111 0101111 111111 T11 TH TH TH TH HH kh 7

CHAPTER 1: INTRODUCING AN OVERVIEW OF VIET HOA TRANSPORT SERVICES & TRADING JOINT STOCK COMPANY L1 0122011 12H Hy say 2 1.1 Process of formation and development of the company: - - 2 1.1.1 Process OÊ ÍOTITAEOHI: C120 9211211191221 1 531211111111 1111 011111 1101118110011 kg 2 1.1.2 Developmeti S0 2 221112111 1211121 110111181 11211501 11 8115511 1k5 1n 3 1.2 Functions, tasks and areas of operation o£the company c co 5

1.2.3 Areas of operation oÊ the cormtpanny: ác 212211212112 2111111811111 Hyyy 6 1.3 Organizational structure and personnel situation of the company 8 1.3.1 Organization chart and management apparatus o£the company 8 1.3.2 Functions and tasks of departimenIfS: c S 12222122 22x rớg 8 1.4 Present Human Resource situation of the company: cccc c2 c2 se rsờy 9 1.5 The company status and business result from 2019-2020 - 2 c2 +ccssxsse2 10

Chapter 2: Organizing the ocean freight forwarding process of importing FCL goods at Viet Hoa Transport Service & Trading Joint Stock Company cc 222cc c2 13 2.1 Diagram of the relationship between Viet Hoa Transport Service & Trading Joint Stock Company and other related paTfI€§: - 21 1221111211122 211112 ru 13 2.2 Diagram of the process of delivering exported goods by sea of Viet Hoa Transport ServIices & Irading Joint Stock ompany c0 2211211222112 112 11181 2k re 14 2.2.1 Receipt of customer documm€nI(§ -‹ c c2 1221111211122 1111111811101 1112 ke 14 2.2.2 Research the products and foreign trade contracts related ‹ 2 c2: 15 2.2.3 Apply the tax code and calculate tax vaÌue -.L c2 212222 e 15

2.2.4 Making a reservation, get Booking Note and borrow empty containers for packing

2.2.5 Custom cÏ€aTa'€ c1 01 2012111111111 111 1111111111011 1111111011119 1 11H kg gệp 16 2.2.6 Deliver goods to the port and carry out procedures at the porf - 18 2.2.7 Finalize delivery costs with shippers and keep records - -.cccc s25: 18 2.3 Review and evaÌuatiOT - - c c2 1111121211111 111111111 110111 111111 k HH TH kiệt 18

2.3.2 Coms and T€aSOT - L2 1122 v12 111111111111 1101101 1111111111 111g HH kg 19

CHAPTER 3: RECOMMENDATION TO IMPROVE THE EFFECTIVENESS OF ORGANIZATION AND PERFORM DELIVERY OF IMPORTS BY SEA OF VIET

HOA TRANSPORT SERVICES & TRADING JOINT STOCK ccc testes 19 3.1 Several suggestions to enhance Viet Hoa Trading and Transport Service Joint Stock Company's seaborne export Of #OOđS L0 0 12121121121 HH HH HH tk ghe 19 3.2 Personal lessons gained -44 20 CONCLUSION 0 201211211211 110111112111 1111011111111 111101111111 HH HH0 111111 01k Hy 21 APPENDICES 020112121121 121 151111101151 101 101111 8211111211111 11 1111111111111 18k khe Hy 22

301595190 222222 ‹aóý5Ả 5ä 28

EVALUATION OF INSTRUCTING LECTURER

Ho Chỉ Minh City, Date

Instructing Lecturer (Full name ands signature)

EVALUATION OF COMPANY FOR INTERNSHIP

Ho Chỉ Minh City, Date

Management Executive Officer (Full name, Signed and Sealed)

LIST OF ABBREVIATIONS AND ACRONYMS

ABBREVIATION FULL WRITING

FCL Full container load

Free on board INCOTERMS

FOB

Limited liability company

LLC

Commercial Invoice C/I

LIST OF FIGURES

Figure 1.1 Development process of Viet Hoa Transport Service and

8 ‘ Trading Joint stock Company

Figure 1.2 Organizational chart of Viet Hoa Transport Service &

8 ‘ Trading Jomt Stock Company

Figure 1.3 Staffing level of Viet Hoa Transport Service & Trading Joint

INTRODUCTION

In an era of increasing economic globalization, with the access to many trade agreement is a major turning points, favorable condition for Vietnamese enterprises in general and Vietnam import companies in particular to international integration This has a positive impact on the economic development of our country, 1s a great opportunity to expand relations with countries in foreign trade activities, especially import and export activities with more goods strong development step Import and export freight forwarding activities have also had many opportunities for development, especially sea freight forwarding activities because of the large quantity of goods and cost savings

With these advantages, our country's freight forwarding industry has once again reached high level of competition Having favorable geographical position, especially where there are a number of ports serving import process, plus the volume of goods through ports is getting relatively more and more bigger We are clearly showing the potential for development in our import and export field

The problem for import businesses, meanwhile, is to solidify their place in the global market and fully integrate into the global economy in order to draw in foreign investment We want to successfully prepare everything because facing challenges during the integration process is inevitable Must be able to adapt, establish credibility, win over foreign partners’ trust, and be an expert in their field Because every stage will have an impact on the company's success or failure The forwarding actions of service providers are another crucial import and export activity that we must not forget

to highlight Presently, the delivery of goods is a crucial and essential step in the world

of import businesses Companies will not be able to carry out buying and selling activities both domestically and abroad without it Stemming from this reason, I chose the topic " Organizing the ocean freight forwarding process of exporting FCL wooden furniture at Viet Hoa Transport Service & Trading Joint Stock Company " to report on my first internship

CHAPTER 1: INTRODUCING AN OVERVIEW OF VIET HOA

TRANSPORT SERVICES & TRADING JOINT STOCK COMPANY

1.1 Process of formation and development of the company:

1.1.1 Process of formation:

The country confronted numerous fresh chances and significant problems in the years 1994-1995, which can and must be transformed into a new phase of progress After many years, the sectoral economic structure has not yet changed, but it has started to go forward The economy has emerged from the crisis in many ways, escaped from stagnation, and entered a new phase of development Inflation has also slowed down, and foreign direct investment has kept growing quickly Particularly, external economic ties are developing quickly Vietnam is viewed as a prospective market by many foreign businesses Since then, we have encouraged trade activities to exchange products with our nation Foreign trade outpaced the abrupt drop in economic and trade links with the traditional market by quickly increasing both turnover and trade As a result, the workload for imports and exports starts to rise dramatically, necessitating

a shift in logistics to keep up with demand Vietnamese forwarding and logistics have made timely adjustments to fulfill both the demand for goods to be transported and the demand for forwarding services, helping to advance economic growth and the expansion of the freight forwarding sector Under license No 410200086 given by the Department of Planning and Investment in September 1995, Viet Hoa Transport Service & Trading Joint Stock Company was founded and put into operation

>» International transaction Name: Viet Hoa Transport Service & Trading

Joint Stock Company

Head Office: 284 Nguyen Tat Thanh, Ward 13, District 4, Ho Chi Minh City Date of Operation: 09/1995

Tax Code: 0301972094

Tel: (84-8) 39402520/Fax: (84-8) 39402601

Website: www.viethoagroup.com

Email: general@viethoagroup.com

General Director (legal representative): Mr Duong Thanh Khuindo

Charter Capital: 5 million Us dollars (USD)

Number of employees: over 300 people

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Figure 1.1: Development process of Viet Hoa Transport Service and Trading Joint

Stock Company

Viet Hoa Group was established in 1995; is one of the leading professional freight forwarding groups in Vietnam As a successful freight forwarding organization that offers the full spectrum of services in the freight forwarding industry, Tap Doan Viet Hoa has established itself as a brand in the Vietnamese market

The Viet Hoa Group has businesses and affiliates that are closely associated with airlines, shipping lines, and key towns and provinces throughout Vietnam and the rest of the world The Viet Hoa Group operates a system of warehouses covering an area of about 4000 m2 in the heart of the city, as well as a fleet of forklift trucks for loading and unloading cargo at warehouses and more than 60 light trucks and container trucks that transport goods across the country

oe °

NETWORK OF OFFICES AND BRANCHES:

VIET HOA TRANSPORT SERVICES & TRADING JOINT STOCK

COMPANY (HEAD OFFICE )

o 284 Nguyen Tat Thanh Street, District 4, Ho Chi Minh City, Vietnam

© Phone: (84-28) 39402520 (12 lines)

o Fax: (84-28) 39402601/39408933/394 11087

o E-mail Address: general@viethoagroup.com

VIET HOA GLOBAL JOINT-STOCK COMPANY ( OFFICE 2)

o 15/7 Doan Nhu Hai Street, District 4, Ho Chi Minh City, Vietnam

o Phone: (84-28) 38268533/38268534/38268535

o Fax: (84-28) 38268536

o E-mail Address: vcl@viethoagroup.com

VIET HOA HOLDING CORPORATION ( OFFICE 3)

o 60, Street 17, An Phu Ward, District 2, Ho Chi Minh City, Vietnam

© Phone: (84-28) 62810240 (20 lines)

o Fax: (84-28) 62810239

© E-mail Address: general@viethoaholdingcorp.com

VIET HOA TRANSPORT SERVICES & TRADING JOINT STOCK

COMPANY BRANCH (INLAND TRUCKING & WAREHOUSING

SERVICES - Ho Chi Minh Branch)

o 79C do Xuan Co, Phuoc Binh Ward, District 9, Ho Chi Minh City, Vietnam

o Phone: (84-28) 37280616

o Fax: (84-28) 37280617

o E-mail Address: general@viethoagroup.com

VIET HOA TRANSPORT SERVICES & TRADING JOINT STOCK

COMPANY BRANCH ( Ha Noi Branch)

o Apartment 312, Building A2, No 250 Minh Khai Street, Minh Khai ward, Hai Ba Trung District, Ha Noi Tel: (84- 24) 3

9722770/1/2 Fax: (84-24) 3 9722773 E-mail Address:

general hanoi@viethoagroup.com

“ VIET HOA TRANSPORT SERVICES & TRADING JOINT STOCK

COMPANY BRANCH (Hai Phong Branch)

o 136 A2 Bui Thi From Course, Hai An District, Hai Phong City, Vietnam

© Phone: (84-225) 3262068 (3 lines); Fax: (84-225) 3262065;

o E-mail Address: account.haiphong@viethoaholdingcorp.com

“ VIET HOA TRANSPORT SERVICES & TRADING JOINT STOCK

COMPANY BRANCH (Da Nang Branch)

© Block 1, Room 111 Nest Home, Tran Thirst Street, Min Thai Ward,

Son Tra District, Da Nang City, Vietnam

o Tel: (84-236) 3911793/94 Fax: (84-236) 3911776

o E-mail Address: nadine.danang@viethoaholdingcorp.com

“ VIET HOA TRANSPORT SERVICES & TRADING JOINT STOCK

COMPANY BRANCH (Binh Duong Branch)

© 0176 Bui Thi Xuan Street, Quarter 2, Hoa Phu Ward, Thu Dau a town,

Binh Duong Province, Vietnam

o Phone: (84-274) 2222335

© E-mail Address: general@viethoaholdingcorp.com

1.2 Functions, tasks and areas of operation of the company

1.2.1 Function:

- Viet Hoa Transport Service & Trading Joint Stock Company mainly

provides import and export freight forwarding services:

- Courier services

- Freight forwarding services by air

- Freight forwarding services by sea

- Service project goods, transporting bulk cargoes, liquid goods

- Logistics and domestic transport services

- Warehouse services

- Customs clearance, packaging and forwarding services

- Import and export business services

- The company performs a number of tasks related to transportation and freight forwarding such as: shipping goods to ports, carrying out customs procedures, organizing loading and unloading goods to recipients at prescribed places

- Transport and delivery of domestic and international goods by road, river, sea and air

- Import and export activities entrusted to other companies and

economic organizations according to the functions and powers of

the company

- Managing and organizing receiving and delivery stations according to the

regulations of the functional agencies to collect and send goods of trade and

non- commercial goods

- Organizing the implementation of services related to freight forwarding such as: On behalf of goods owners applying for import and export permits,

customs procedures

- Sea, air and agency services, brokers that hire transport vehicles to transport goods to the station, port or final receiving location other than domestic and

overseas at the request of customers

- Consulting on cooperation, investment and processing of import and export goods

1.2.2 Task:

“+ Strictly abide by the regimes, policies and laws of the state and

international practices related to transport forwarding, regulations on

finance, fixed assets and mobile assets

“+ Make business plans and organize business activities throughout the

company to achieve the set objectives

“* Ensuring life for employees, fair distribution of incomes and ensuring

safe working conditions

1.2.3 Areas of operation of the company:

“* Transportation service

+* Inland transport:

Viet Hoa Transport Service & Trading Joint Stock Company offers freight services for urban and suburban areas, routes throughout Vietnam cities and provinces, including the transportation of import and export goods from warehouses to ports, from ports to warehouses, and warehouse to warehouse at the request of the owner The company has more than 60 container trucks and more than 10 trucks When Viet Hoa Transport Service & Trading Joint Stock Company needs to outsource, they use inland waterways International shipping agency

by sea and aur:

o Sea transport:

With its experience and prestige and the close cooperation of international

shipping companies, Viet Hoa Transport Service & Trading Joint Stock Company

specializes in providing FCL (FCL) and full container (FCL) services, break-service

up, loading and unloading of goods, customs declaration, warehousing, insurance

Entrusting Export, Import of goods to other countries, signing commercial

contracts, forwarding and forwarding services of domestic goods, consolidate goods and services of import and export goods, border gate transfer goods, and transit warehouse business to serve import and export goods of consignment units, forwarding agents for companies in another country

Currently, Viet Hoa Transport Service & Trading Joint Stock Company is acting as an agent for major freight forwarding companies in Hong Kong, Japan, China, EU and the US Services provided by agents include: contacting airlines, shipping lines, notifying customers,

With a strong dealer network in major port areas of the world, contracts signed with reputable shipping companies, Viet Hoa Transport Service & Trading Joint Stock Company is committed to implementing sea transport services at competitive prices Viet Hoa's services minimize the drop of goods at ports and transshipment ports, fully meet the demand of transporting goods to inland ports by trucks

Air transport services of the Company include the following services: Air transport at home and abroad, perform consolidation, break-bulk, customs clearance, warehousing, insurance consulting, shipping to warehouse, international forwarder to door

1.3 Organizational structure and personnel situation of the company 1.3.1 Organization chart and management apparatus of the company

ORGANIZATION CHART:

GENARAL DIRECTOR

VICE DIRECTOR VICE DIRECTOR

(Business Department) (Financial Department)

| | | | | | |

Resource Department Dep Dep: p Dep Broker

1.3.2.2 Human Resource Department

Responsible for overseeing the management of personnel, planning

recruitment, executing employment contracts, establishing firm policies, and ensuring that employees adhere to those policies Additionally, it is in charge of organizing and rotating personnel to different departments as needed

1.3.2.3 Import — Export Department

The Import-Export Sales Department is in charge of overseeing the company's business activities and professional teams that correspond to the areas in which Viet Hoa Transport Service & Trading Joint Stock Company operates

“+ Professional Organization Logistics & Import — Export Goods

The most crucial part of the organization, which has more than 40 employees, many of whom have more than 10 years of experience, and specializes in customs clearance processes, inspection, transportation, warehousing, loading and unloading, packaging, as well as bulk cargoes, full containers, and retail deliveries

“* The Shipping Agent Organization

Currently the busiest and most productive professional division in the

company, with close to 20 officers and staff members, it focuses on tracking ship

schedules and alerting customers when necessary It is also in charge of coordinating train reservations with domestic and international shipping lines, signing and issuing secondary bills of lading for customers who are exporting goods, receiving cargo

notices from major carriers, and signing and issuing delivery orders for customers

who are importing goods a link between forwarding offices found in other

businesses directly under the Company and customers of the maritime freight

forwarder The unit's Marine Agent Department has had the greatest increase in

recent years

“+ Sales - Marketing Organization

Sales-marketing team is in charge of finding customers, offering sea and air

freight rates, as well as import and export freight forwarding services

s* The Warehousing & Freight Organization

Warehouse and freight transport business group is responsible for managing the storage of goods in the warehouse, managing container trucks, the company's own

warehouse system and organizing cargo transport for the company

1.3.2.4 Accounting Department:

The accounting department is in charge of revenue and expenditure,

implementation of accounting, synthesis and financial reporting with the Board of

Directors

1.4 Present Human Resource situation of the company:

Currently, there are 300 employees in the company in which 19.3% have university and postgraduate degrees, followed by qualified employee college is 47.4%, and employees with intermediate education make up for 33% of the total