Professional internship report the process of exporting plastics bags from vietnam to malaysia by sea through fcl at saigon newport logistics

LIST OF ACRONYMS 2 C/O Certificate of origin 3 D/O Delivery order 4 ECUS Electronic custom service 5 EIR Equipment Interchange Receipt 6 ICD Inland Container Depot 7 SNP SaiGon Newport

TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION DEPARTMENT OF INTERNATIONAL BUSINESS

DAI HOC TON ĐỨC THẮNG

PROFESSIONAL INTERNSHIP REPORT

THE PROCESS OF EXPORTING PLASTICS BAGS FROM VIETNAM TO

MALAYSIA BY SEA THROUGH FCLAT

SAIGON NEWPORT LOGISTICS

PROFESSIONAL INSTRUCTOR: MBA Tran Thi Vân Trang SUPERVISOR: Mr Nguyén Hoang Thinh

STUDENT’S NAME; Nguyén Lé Thuy Nguyén

STUDENT ID: 719H0453 CLASS ID: 19H70603

HO CHI MINH CITY 02/2023

TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION DEPARTMENT OF INTERNATIONAL BUSINESS

ĐẠI HỌC TON ĐỨC THẮNG TON DUC THANG UNIVERSITY

PROFESSIONAL INTERNSHIP REPORT

THE PROCESS OF EXPORTING PLASTICS BAGS FROM VIETNAM TO MALAYSIA BY SEA THROUGH FCLAT

SAIGON NEWPORT LOGISTICS

PROFESSIONAL INSTRUCTOR: MBA Tran Thi Van Trang SUPERVISOR: Mr Nguyén Hoang Thinh

STUDENT’S NAME; Nguyén Lé Thuy Nguyén

STUDENT ID: 719H0453

CLASS ID: 19H70603

ACKNOWLEDGMENT

First and foremost, | would like to thank Ton Duc Thang University's Board of Directors, particularly the Business Administration Faculty After nearly three years of study and training at this institution, | have dedicatedly conveyed significant information and experiences With this acquired knowledge and skills, | will not only have a foundation for writing an internship report, but | will also have valuable baggage for future entry into the practical working environment

| would like to express my heartfelt gratitude to MBA Tran Thi Van Trang, who has directly supervised the transmission of experience during the execution of this report Thanks to your dedicated assistance, | can easily complete the report Furthermore, | would like to thank the Sai Gon New Port Logistics’ Board of Directors for accepting me into the internship program | would also like to send my sincere appreciation to all of the firm's employees for your concern and enthusiastic support in ensuring the internship runs smoothly | am unable to avoid errors due to a lack of expertise and time to complete the report I'm excited to get feedback from the instructors and professors so that | can improve

| would like to thank and wish Ton Duc Thang University's lecturers continued success in knowledge training once more | wish the Board of Directors and the Company's employees continued success as the company grows

Sincere appreciation!

FEEDBACK OF SUPERVISING LECTURER

Student’s name: Nguyễn Lê Thủy Nguyên Student ID: 719H0453

Supervising Lecturer (Full name and signature)

EVALUATION OF MARKING LECTURER

Student’s name: Nguyễn Lê Thủy Nguyên Student ID: 719H0453

Marking Lecturer (Full name, Signed and Sealed)

TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION

PROFESSIONAL INTERNSHIP REPORT EVALUATION FORM Academic Year Code 2019 - 2023, Year 2022 — Year 2023

1 General Information:

Title of Professional Internship Report: THE PROCESS OF EXPORTING PLASTICS BAGS FROM VIETNAM TO MALAYSIA BY SEA THROUGH FCL AT SAIGON NEWPORT LOGISTICS

Name of Student: NGUYEN LE THUY NGUYEN Student ID: 719H0453 Major:

Format of the Report:

- As regulated by the guidance (font, page number, t 0.5 - max

of contents, tables, øraphs, )

- No spelling and typing mistakes; No referer

mistakes; Clear wording, not ambiguous 0.5 - max

Content:

Introduction: Stating reasons for choosing the to} 0.5 — max

approaches to the topic and how to solve the prob

arising (max: 01 page)

Chapter 1: Overview of the Company: History| 1,5—- max

establishment and development (0,25pt); Field

business (0,25pt); Organizational structure (0,251

performance overview (0,5pt)

Chapter 2: Drawing the process/ Stating actual Situal 3,5 — max

documentation)/Actual Situation (2,0 pt); Evaluati

(ipt) Updated statistics are required for the analysis

evaluation Statistics are required to be collected fe

least 02 years including the year of the Internship

Chapter 3: Solutions and Recommendations: To| 1,0 — max

practical and specific and to be reliant on the anal)

and evaluated results in Chapter 2

Conclusion: Briefly and concisely summarizing | 0.5 — max

entire content of the Report

Professional Internship Diary: Sufficient information| 0.5 - max

as prescribed, well perform the assigned tasks

- Lessons have been learnt during internship 0.25 max

0.1 pt Total points (in words)

Date Marking Lecturer

TABLE OF CONTENTS

ACKNOWLEDGMENT L QQQ LH HH n HH TT kg 1111k tk tk kkh 3

IS NO) 0.40)) s1 9 LIST OF TABLES AND FIGURES LLLQ Q0 000011 nn HH TH TH ng ng khe 10 INTRODUCTION L 0000000011111 nn HH nn Tnhh n ng KT 11 11 CHAPTER 1: OVERVIEW OF SAIGON NEWPORT CORPORATION 12 1.1 lIntroduce about Saigon Newport Corporafion -‹‹ccccccccnn Sky 12 1.1.1 History of Saigon Newport Corporafion - che 12 1.1.2 Mission and VISIOn HH HH HH HT TT TT Tnhh 14 1.1.3 Organizational structure of Saigon Newport Corporation 15 1.1.4 Field of busineSSe@S .LLLQQQn HH HH HT HT TT TT nghe 17

1.3 Strategic AIPECHION: ccc cadá{aaăă.ăăốốỔốỔốỔốỔốỔố 27 CHAPTER 2: ANALYZE THE PROCESS OF EXPORTING FCL BY SEAAT

SAIGON NEWPORT LOGISTICS -L Q00 00001 nn HH n HT TH ng khe 28

" H.9 6 5Š G na 46

2.1.2 WEAKNESSES! h6 all ằẻ ằằằằằằn 48 2.1.3 OpportUnifi€S: HH TT ng kg 49 2.1.4 W'Y ha ắa 50 CHAPTER 3: SOLUTION AND RECOMMENDATION ke 53 3.1 Development orientation to 2025: - - L0 0002122022 nnH HT TH HT ng 53 3.1.1 On the side of the CorporafiOn - nnnnn HH HH HT HS SH 11211111 nếp 53 3.1.2 On the side of Saigon New Port LOGIStiCS cc ccccecceceeceeeeeeeeeeeeeeeenenees 54 3.2 SOIULONS “.aaa (|4 55 3.4 RecommendatiOnS: -ccc c0 0000022111111 1111151111 1v ng 12 11 kh 58 3.4.1 To improve the speed and quality of the process: 58 3.4.2 To Improve quality of human resources: - -22222-cccSSsss se 59 K0 6 (99-10 {9e 2n ga 59 3.5 Contribution to university and Faculfy -cccnnnn HH ng ky 60

APPENDIX 2227 7 1717 cố 64

8

LIST OF ACRONYMS

2 C/O Certificate of origin

3 D/O Delivery order

4 ECUS Electronic custom service

5 EIR Equipment Interchange Receipt

6 ICD Inland Container Depot

7 SNP SaiGon Newport Corporation

8 SNPL SaiGon Newport Logistics

9 FCL Full container load

10 CỊF Cost, Insurance, Freight

11 OPS Department Operation Department

12 | CHB Department Customs House Brokage Department

13 | Docs & CSV Department | Documents and Customers Service Departme

LIST OF TABLES AND FIGURES

Table 1.1 History of Saigon Newport Corporation

Figure 1.1 Saigon Newport Corporation’s Structure Chart

Table 1.2 List of companies in the SNP system participating in service provision Figure 1.2 SNPL's Structure Chart

Table 1.3 Human resource of Saigon Newport Logistics in 2022

Figure 1.3 SNP's branch system

Table 1.4 Revenue of SNPL from 2017 to 2021

Table 1.5 Results of revenue and cost at SNPL from 2019 to 2021

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INTRODUCTION

By participating in the process of specialization and the international division of labor, international trade allows national resources to be used more efficiently International trade boosts production capacity and raises the living standards of individual countries as well as the entire world International trade stimulates consumption, production expansion, technology transfer, and investment among countries, laying the groundwork for economic development As a result, the majority

of countries around the world now regard international trade as the most important factor in their economic development policies and strategies

Vietnam considers international trade as a priority in order to develop the country toward industrialization, and the government is always focused on taking appropriate steps Imports assist Vietnam in acquiring modern manufacturing machinery, technology, and techniques However, if a country imports too much, it will run out of foreign currency capital to pay foreign countries; at this point, exporting is the best solution Exports are said to be the most important source of capital for imports Furthermore, exports contribute to the ability to expand consumption markets, thereby creating conditions for production to develop and stabilize Moreover exports have a positive impact on job creation and the quality of people's lives

Recognizing the significance of this issue, | chose the topic “THE PROCESS

OF EXPORTING PLASTICS BAGS FROM VIETNAM TO MALAYSIA BY SEA THROUGH FCL AT SAIGON NEWPORT LOGISTICS” for my internship report after three months of fact-finding at the organization This report has 3 main parts, includes:

Chapter 1: Overview of Saigon Newport Corporation

Chapter 2: Analyze the process of exporting FCL by sea at Saigon Newport Logistics Chapter 3: Solutions and Recommendation

CHAPTER 1: OVERVIEW OF SAIGON NEWPORT CORPORATION

1.1 Introduce about Saigon Newport Corporation

- English name: Saigon Newport Corporation (SNP)

- Vietnamese name: Tông Công ty Tân Cảng Sài Gòn

- General Director: NGO MINH THUAN

- Logo:

(Source: Website Saigon Newport Corporation)

- Tax code: 0300514849

- Establishment day: 15/03/1989

- Charter capital: 6.931 billion VND

- Address: 722 Dien Bien Phu Street, Ward 22, Binh Thanh District, Ho Chi Minh City

15/03/1989 Saigon Newport Company was established under Decision No.352

off the Prime Minister, under the Navy — Ministry of Defense

12/02/1992 Saigon Newport Company began the container vessel operation

21/12/2006 Saigon Newport transformed into a parent — subsidiary model

14/3/2007 Established Tan Cang Logistics & Stevedoring Joint Stock Com|

(TCL) to provide logistics services

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14/10/2007 - Constructed the first deep - water port management structu

Vietnam

- Established Tan Cang - Cai Mep Container Terminal Joint S Company (TCCT)

22/6/2008 Deployed the modern real - time port operation management prc

TOPX at Tan Cang - Cat Lai Terminal

4/02/2009 The first joint venture in port operation between Saigon New

Company and 3 major shipping lines (Wan Hai — MOL — Hanjin Established Tan Cang — Cai Mep International Port Joint S Company (TCIT)

20/02/2015 Implemented the program TOPOVN to manage container data ir

out of to customer and connection at Tan Cang - Cat Lai Terminal

01/01/2016 Applied Eport — providing services to customers on a digital platfo

10/4/2017 SNP announced the vessel calls with capacity 160,000 DWT

13/5/2018 Grand opening of Tan Cang Hai Phong International Conté

Terminal (TC-HICT) — the first deep - water container port in the Ni

of Vietnam

(Source: Website Saigon Newport Corporation) SNP has achieved several notable victories and solidified its market position over its 33-year history Saigon Newport Corporation, with subsidiaries in three areas of Vietnam, is reaffirming its position as a prominent container terminal developer and operator in Vietnam, thanks to the transition of the business model to parent - subsidiary

in 2006 To create a complete ecosystem that offers a wide range of services to customers, the company has expanded its commercial operations to almost all industries related to sea transport, including port operation, logistics services, transportation, warehousing, etc

Furthermore, in order to serve the production and business activities at SNPL, the corporation places a high value on the application of scientific and technological advances such as TOPX, TOPOVN management software are used to help Cat Lai port exploit and improve efficiency, the operational efficiency of information technology systems based on new technologies, while also assisting in the improvement of data management, customer transactions, and so on As a result, Cat Lai Port was the first in Vietnam to welcome ships weighing more than 160,000 DWT in 2017, and the port's handling capacity has already surpassed 40,000 DWT This is due to efficient operations and ongoing cargo handling capacity improvement

SNP was named National Brand Pride for several years in a row, from 2012 to

2020, for its contributions to the growth of the logistics system in particular and the Vietnamese economy in general, and was named one of the top 100 Sustainable Businesses in Vietnam in 2020, among other accolades

1.1.2 Mission and Vision

- Vision: Becoming a leading economic - defense corporation in the field of marine economy and logistics services

- Mission: Creating and effectively implementing the company's duties and business objectives Innovating equipment and constantly enhancing personnel credentials and professional capabilities Effective capital management and use Investing in huge initiatives to help enhance corporate efficiency

Although the number of companies providing large logistics services increased

in 2011, the situation of providing logistics services with added value was low, owing

to market and product overlap, adding links between companies and members have not fully exploited the advantages of the Corporation, so the cost of competition is low, economic efficiency is not high Recognizing this issue, on July 15, 2012, the Corporation established the Newport Logistics Service Center (Saigon Newport Logistics - SNPL) to address these issues and achieve the goal of providing logistics services It is also a cohesive entity, concentrating resources, making extensive investments, and improving service quality as the second pillar in the Corporation's development business direction The core and important entity of Saigon Newport Corporation, SNPL, connects and coordinates the logistics operations of all logistics facilities and member firms performing logistics services in the SNP system SNPL is combining and adapting the benefits of facilities as well as the standard forms of SNP's business services to provide clients with customized logistics solutions tailored to their specific requirements The CEO was also in charge of organizing and expanding the SNPL machinery in a systematic and orderly manner Contribute to the organization chart of the Corporation's refinement

14

1.1.3 Organizational structure of Saigon Newport Corporation

Figure 1.1 Saigon Newport Corporation’s Structure Chai

(Source: Saigon Newport Logistics)

In collaboration with around 30 businesses, SNP now operates a network of port facilities from north to south Tan Cang port in Ho Chi Minh City, Tan Cang - Cat Lai port, Tan Cang - Hiep Phuoc port in Ba Ria - Vung Tau, Tan Cang port - Central region in Quy Nhon, Tan Cang - 189 and Tan Cang - 128 ports in Hai Phong, and Tan Cang Sa Dec and Cao Lanh Newport in Dong Thap are all included

Along with port infrastructure development, SNP has prioritized the construction

of warehouse-depot systems in strategic areas, including ICD Tan Cang - Song Than (Binh Duong), ICD Tan Port - Long Binh (Dong Nai), ICD at Tan Cang port (HCMC), Depot Nhon Trach (Dong Nai), and ICD Tan Cang - 128 (Hai Phong) SNP has also established a barge waterway service connecting Cambodia, the Mekong Delta region, Cat Lai, ICDs in Ho Chi Minh City, and ports in Cai Mep

Table 1.2 List of companies in the SNP system participating in service provision Related supplier

Tan Cang - Song Than ICD Co LTI

Tan Cang Forwarding Transpo

doint Stock Company

Tan Cang - Cai Mep Thi Va

Terminal Co., LTD

Tan Cang Warehousing JSC

Tan Cang - Cypress JSC

Tan Cang - Mien Trung JSC

Tan Cang - Long Binh ICD JSC

Tan Cang - Hiep Phuoc JSC

Tan Cang Overland Transportatic

JSC

Tan Cang Waterway Transport JS(

Cat Lai Logistics JSC

Cat Lai Terminal JSC

Tan Cang - Cai Mep JSC

Tan Cang - 189 Hai Phong JSC

Tan Cang - Cai Mep Internation:

Port Co., LTD

Tan Cang - Binh Duong JSC

Tan Cang Maritime Services JSC

Supplier relationship Subsidiaries Subsidiaries

Subsidiaries Subsidiaries Subsidiaries Subsidiaries Subsidiaries Subsidiaries Subsidiaries Subsidiaries Subsidiaries Associated company Associated company Associated company Associated company Associated company Associated company

Field of activity Warehousing services Logistics services

Seaports services Warehousing services Services of transporting goods by ¢ Seaports services

Warehousing services Seaports services Services of transporting goods | road (Short route)

Barges transport service

Shipping services Seaports services; Services of transport goods by road (Long rou Shipping services

1.1.4 Field of businesses

Port operation

SNP operates 6 barge terminals, 7 feeder terminals, and 5 deep water terminals from north to south TAN CANG - CAT LAI TERMINAL, in particular, is Vietnam's largest and most modern container terminal, with a total area of 160ha, a maximum vessel size of 45,000 DWT, and a berth length of 2,040 m (09 berths + 01 for Barge) Furthermore, the depth alongside Cat Lai Port is 12 meters, while the channel chart datum is 8.6 meters (tidal range: 0.8 — 3.8)

Furthermore, Cai Mep (Ba Ria - Vung Tau) has a cluster of deep-water and international ports, including TCCT, TCIT, and TCTT, that specialize in handling mother vessels with tonnages ranging from 10,000 to 11,000 TEU, RORO, and cruise ships with a total area of 110ha This port cluster can accommodate vessels up to 160,000 DWT, with three main berths of 890m, two berths of 600m, and three barge quays of 270m versus 14m channel chart datum (tidal range: 0.5 — 4.1)

Following docking, the cargo will be delivered by barge to ICD ports in Ho Chi Minh City When the ships arrive on the east-west coast of the United States, they will proceed directly rather than via Singapore, as is the case when they depart from Cat Lai Port Furthermore, the ports in the Mekong Delta (New Port - Sa Dec, New Port - Cao Tuong, New Port - My Tho, New Port - Giao Long, and so on), the Central (New Port - Central), and the North (New Port - 128, New Port - 189, and so on) are always in strategic locations, close to industrial parks, to facilitate goods transportation and delivery

Logistics Service

SNP's primary services include shipping, water transport, ICDs, Customs house brokerage, and warehouses SNP, in particular, provides a wide range of services, such

as CFS warehouses, bonded warehouses, warehouses larger than 200,000m?, dangerous

goods warehouses (1,600m°), and temperature warehouses (3,500m~)

Furthermore, The Northern Logistics Company, Central Logistics Company, New Port Logistics Company - Vung Tau, New Port Logistics Company - Hiep Phuoc, and New Port Logistics Company - Mekong are located at each port to provide assistance and save time and money during the transportation and delivery process With over 500 trucks and 700 trailers, SNP consistently assures the fleet with the strongest transport capacity in the country in Ho Chi Minh City and nearby provinces

in the South

Shipping and Sea service

SNPL operates the Hai Phong - Da Nang - Quy Nhon - Ho Chi Minh City - Can Tho route four times per week with a fleet of four ships branded SaiGon NewPort Shipping and a total capacity of 3,000 TEUS per turn, accounting for 25% of the north

- south coastal transport market share

SNPL's marine service includes the following: supplying ships on duty, exploring and exploiting oil and gas, towing, and rescue; transportation of equipment for installation of oil and gas works, DK staging houses; mechanical services for repairing and building cranes in Southeast Asian ports; focused logistics for Naval troops at Cam Ranh Military Base; and the development of highly efficient resort tourist services

Other services

In addition to the 3 major economic pillars, SNP has expanded its sphere of operation to virtually all fields associated with shipping in order to create a closed ecosystem capable of providing a wide range of services to customers, including:

- Warehousing services

- Road/sea transport and international multimodal transport

- Pilotage and towage services

- Supplying, cleaning and repairing containers and ships

- Maritime services, maritime brokerage, shipping agents

- Education, training, human resource development, job promotion, consultancy

in the field of ports, maritime and logistics

- Salvage dredging on the sea and on the river

- Mechanical engineering services

- Solutions, applications, equipment, labor resources, consulting and training on IT

- Construction and repair of marine, industrial and civil works

- Trade center, exhibition fair

- Production of building materials

- Transportation and petroleum trading agents

1.2 Introduce about Saigon Newport Logistics

- English name: Saigon Newport Logistics (SNPL)

- Vietnamese name: Trung tam Dich vu Logistics Tan Cang

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1.2.1 Main business areas, functions, duties of Saigon Newport Logistics 1.2.1.1 Main business areas:

Transportation:

In terms of sea freight transportation, SNPL provides services ranging from unimodal

to multimodal Customers rely on high-quality efficiency solutions at reasonable prices at any port SNPL’s services will be based on the following commitments: To begin, collaborate with the best shipping lines in the region and around the world; to second, offer reasonable prices and terms through large contracts with shipping lines; and to third, offer reasonable prices and terms through large contracts with shipping lines Third, transportation capacity is guaranteed based on the needs of the customer; and finally, tracking and updating shipment status is done on a regular and immediate basis

Regarding air freight transportation, SNPL provides air freight services while adhering to transit time, deadlines, and competitive pricing, with the following commitments: First and foremost, an efficient shipping service at a reasonable price and transit time; Second, transportation capacity on key routes is guaranteed based on consumer demand

With over 200 tractors and collaboration with large satellite units, SNPL provides road transport services in the southern Key Economic Region, North - Central - South transport services, and cross-border transport services

SNPL provides professional, high-quality multimodal transportation services by combining and improving the efficacy of transportation techniques’ benefits Flexible solutions tailored to each customer's needs, as well as cost and time optimization, allow shipments to move smoothly and safely

Customs Declaration: The crews are knowledgeable, experienced in customs procedures, and understand the differences in international customs practices, such

as inspection, timeliness, tax refunds, cross-border customs clearance, logistics consultant service, and specialized software for warehouse management, depots, and seaports

Warehouse and Distribution: One of SNPL's advantages is its warehouse and distribution services SNPL has efficiently managed and used approximately 500,000 m2 of warehouse space in Vietnam's key economic regions, primarily in the southern region, including Ho Chi Minh City, Binh Duong, and Dong Nai, as well as in the central region with Da Nang and the northern region with Hai Phong

Supply Chain Management: SNPL specializes in advising supply chain management solutions, such as full-stage supply chain services or services tailored to each customer's specific needs

Project Cargo: Handling oversize/overweight cargo is the most difficult and dangerous logistical service SNPL consistently focuses on offering the most effective solutions for each project, ensuring safety, on-time completion, and cost savings, in order to differentiate itself, expand market share, and strengthen its position

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of the Centre and the Corporation, as well as commanding the development of SNPL general business plans and, finally, formulating SNPL orientation and development strategy

The Vice President is responsible for carrying out activities assigned and authorized by the President of SNPL that are directly relevant to shipping lines, shipping agents, customers, customs, and other relevant agencies during the production procedure Implementing policies to attract shipping lines and customers, as well as improve the port's efficiency in utilizing its facilities, equipment, and resources Marketing & Sales Department

Marketing & Sales Department creates market development strategies and customer policies to ensure consistency, suitability for each region, and consolidation

of all policies related to services, prices, and commission policies, bringing high

efficiency in providing SNPL logistics services and expanding markets and customers Managing the sales vertical system of logistics services of internal logistics hubs on behalf of SNPL to ensure market consistency, price policy, prestige, and quality branded

by SNP

Operation Department

The OPS Dept operates the SNPL appraisal service, the SNP system's units, and subcontractors with the goal of ensuring consistency, suitability for each region, and the consolidation of all related policies bring high efficiency in providing logistics services for SNPL in particular and SNP in general Furthermore, the OPS Department manages and administers all SNP outbound transportation and SNPL service orders

Customs House Brokage Department

Customs clearance and port transfer services for SNP-managed commodities are handled by the CHB Department They act as SNP's legal representative in carrying out customs agency services for shipments in accordance with customer service standards and the law Among their responsibilities are receiving and responding to cargo transport information, transferring data for shipping lines/customers, customs authorities, and combining, supporting, and advising on customs and legal concerns involving customs clearance for clients Furthermore, this department must collaborate with the Accounting Section to complete the payment and settlement for the service batches

Documents - Customer Services Department

As a professional unit, it advises and assists SNPL leaders in the issuance and archiving of documents, as well as in the support of SNPL's services and customers, as directed by the Board of Directors Furthermore, Docs and CSV Dept create a strategy for developing an agency system and a network of office systems It is the department that contacts customers directly during the service implementation process, taking the lead in building and maintaining the Logistics Center's quality

1.2.2 Human resource of Saigon Newport Logistics in 2022

Table 1.3 Human resource of Saigon Newport Logistics in 2022

Criteria Quality Ratio (%)

College 5 3.9

(Source: Saigon New Port Logistics) According to the data presented above, the majority of the SNPL workforce is well- educated, especially at the Undergraduate level Undergraduate and postgraduate education account for 96.1%, with college education accounting for about 4% This demonstrates how carefully the Center recruits human resources As a result, nearly all of the company's employees are highly trained and skilled, and they must adhere to the standards of Saigon New Port Logistics in particular, and the Saigon New Port Corporation in general

In terms of human resources, SNPL is brimming with young blood, with 73.4%

of employees aged 25 to 35, demonstrating that the company's work is always centered

on long-term sustainability This youthful human resource will breathe new life into a long-standing established firm like SNPL, pushing the innovation process, due to its flexibility, dynamism, creativity, and fresh ideas They are critical to the success of the business innovation strategy, assisting in the improvement of operations and business performance, thereby increasing the company's market competitiveness

Furthermore, the Company's current position is heavily reliant on personnel with greater expertise Despite its small number, they play an important role in ensuring that the company's operations run smoothly They are the primary personnel in charge of assisting and training new employees, as well as assisting them in quickly assimilating into the business culture All challenges are quickly resolved due to the available experience, and new workers are assisted in resolving problems that arise during the working process, assuring the quality of service offered, ensuring satisfaction, and increasing customer trust

The company, in particular, provides opportunities for employees to further their education and knowledge Employees are encouraged to attend university or college in the evenings to pursue additional degrees, and they are committed to returning to work with more appealing salary bonuses and other welfare schemes pay than previously In addition, SNPL is always concerned with the lives of its employees, ensuring that their income is constantly increased and that their spiritual life is improved, by regularly organizing sightseeing, entertainment, and team-building activities on holidays and well-implement policies for employees such as insurance regimes, hospitality regimes, and organizing periodic medical examinations, etc., to assist staff in remaining confident and committed to the company's growth These policies were created with the goal of retaining skilled employees while also assisting organizations in lowering the cost of recruiting and training new employees

1.2 Branch system

Figure 1.3 SNP's branch system (Source: Website Saigon Newport Corporati SNP has been present in all three regions of Vietnam in its 33-year history: north, center, and south Furthermore, the organization's network has expanded to include Laos, Cambodia, and Singapore

1.3 Business activities’ results in 2017 - 2021 of SNPL

Table 1.4 Revenue of SNPL from 2017 to 2021 (unit: million VND)

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Total 474,122 527,393 631,950 788,325 1,297,404

(Source: SNP’s Business Planning Department) According to the accompanying composite chart, Saigon New Port Logistics’ revenue increased significantly between 2017 and 2021 The period 2019-2021 experienced the highest growth rate of 51%, followed by the period 2018 -2019 at 17% and the period 2017-2018 at 10%

In general, SNPL's service revenue is unbalanced Road transport contributes the most, while air transport contributes the least Road transport collection, in particular, accounts for 79% of total revenue in 2021, reaching 1.1 billion VND, and this figure is expected to rise further in the coming years SNPL also has a significant advantage in that it owns 295 trailers and manages over 200 "satellite" units In terms of air transportation, 2021 returns a total income of 649 million VND Although this amount represents a minor portion of the total revenue structure, it is still an important service

in the SNPL

Furthermore, while revenues of customs declaration services are typically increasing, the rate of growth is slow and uncertain In particular, the period 2017-2018 rose by only 1.4%; the period 2018-2019 rose by 0.5%; and the period 2020-2021 rose

by 15.7% In 2021, customs declaration contributed about 2% of SNPL's total revenue Because the shipments declared by the firm are FCL, and the company's clients are all customers signing long-term contracts, they will receive a significant discount, resulting

in a decrease in revenue for the customs declaration department

Table 1.5 Results of revenue and cost at SNPL from 2019 to 2021 (unit: million VND)

Revenue Cost Profit

2021, the enterprise's commercial operations are profitable, specifically:

In 2020, revenue increased by 156,375 million VND, over 2019 Concurrently, company operational expenditures increased; in 2020, they increased by 156,629 million VND compared to 2019

Revenue increased by 509,079 million VND, in 2021 compared to 2020 Expenses increased to 488,462 million VND Profit growth in 2021/2020 is expected

to be lower than in 2020/2019 Since then, the business market has become more competitive, with numerous competitors putting pressure on the corporation However,

thanks to the efforts of its employees and management, the company has produced positive results that help the economy thrive

The covid-19 outbreak shut down the entire global supply chain, halting all logistical activities As the pandemic subsided, the company was forced to invest more

in order to restore production and business, as well as maintain machinery and equipment, which increased logistics costs However, as the global economy impro ves,

so will the demand for transportation, allowing businesses to keep profits high despite rising logistics costs

As can be seen, SNPL's income increased between 2019 and 2021 Revenue growth shows that investment is being carried out effectively and efficiently Investments in the development of competent human resources, facilities, and infrastructure, in particular, have aided SNPL’s growth The company focuses on long- term development and training high-quality human resources; while this may increase costs in the early years, it will help improve worker and company operational efficiency

in the long run Furthermore, the Board of Directors is constantly pushing for larger clients and partners to generate significant revenue for the Center Furthermore, SNPL employs the best business strategies, such as cultivating strong interactions with potential clients, developing efficient employees, and effectively investing in the number of trucks needed to adequately service the sales department

Furthermore, due to the dynamism of the sales department employees, the firm has always attempted to attract new more customers, while other departments have effectively coordinated to deliver the best performance to boost customer trust and choice Because SNPL is a long-standing and well-known company in the market, it already has a number of loyal customers and is a reputable business partner of major shipping lines such as Maersk, K-line, and Interasia, it should benefit from preferential rates, allowing it to provide optimal policies to customers while also lowering company costs

However, the reason for the steady increase in costs during that time period is primarily due to an increase in the cost of goods to serve the need to recruit more high-quality drivers to expand and develop long-distance transport services and international transportation in a scarce driver market, creating wage pressure, rewarding the driver section

to significantly increase the Center's salary fund Furthermore, the State agency's policies, such as road surcharges and fluctuations in fuel prices in the petroleum market, have a significant impact on the Center's business operations as well as the management mechanism Because the reason is still limited, shipping lines impose a number of inappropriate and unreasonable sea freight surcharges, resulting in an additional cost burden for SNPL Finally, the Center's profit increased significantly for a variety of reasons The Center has an appropriate business strategy, selects and evaluates the right products, strengthens relationships with potential customers, and develops an effective workforce Furthermore, the Center has reduced some unnecessary manpower and effectively invested in the number

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of trucks needed to adequately serve the cargo handling department Not only that, but SNPL has long been a reliable business partner of major shipping companies such as Maersk, K- line, and Interasia, allowing them to benefit from lower freight rates, which helps the company save money

1.3 Strategic direction:

In order to successfully implement the strategic goal of developing Saigon New Port Corporation into a strong marine economic group in the field of port operation services and logistics services in Vietnam, in accordance with the State's defense - marine economic areas planning and development orientation, the Ministry of National Defense, and The Navy, associated with strengthening the construction of port areas of Saigon New Port Corporation Saigon New Port Corporation defines the corporation's strategic view to develop sustainable business on three pillars: port operation, logistics services, sea transport, and offshore services, all of which are based on three core platforms: "Top-quality, customer-oriented service; advanced management, professional personnel of high quality; and military discipline, business culture and community responsibility”

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CHAPTER 2: ANALYZE THE PROCESS OF EXPORTING FCL BY SEA

AT SAIGON NEWPORT LOGISTICS 2.1 Analyze the relevant parties

STOCK COMPANY

GEODIS MALAYSIA KIMBERLY CLARK

(4) EVER GREEN send booking confirmation and update any change in shipping schedule directly to THANH PHU PLASTIC PACKAGING JOINT STOCK COMPANY

(5) THANH PHU PLASTIC PACKAGING JOINT STOCK COMPANY send booking confirmation to SNPL and forward all email from EVERGREEN to SNPL for updating the information

(6) GEODIS MALAYSIA SDN BHD is an agent of KIMBERLY CLARK PRODUCTS (M) SDN BHD In this shipment, SNPL handle from the export side

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and GEODIS MALAYSIA SDN BHD responsible for the rest of the process on the import side

(7) SNPL send all related document to GEODIS MALAYSIA SDN BHD for finishing import procedure in Malaysia

2.2 Analyze the exporting process

Receiving orders and

implementing the Receive relevant Booking shipment delivery plan

Buy export Open and Transfer Trucking, borrowing goods clear custom containers to empty container and insurance declarations the port packing

Send document to import Preparing Accounting Document and Issued C/O agent Finalization

The first step for Sale Department Staff will be to actively seek customers from a list

of potential customers compiled from companies who have worked with SNPL, have been handling goods at Cat Lai port, or through referrals from previous customers Customers will be approached by sales representatives via tele-sale or email offers

When Sale Department Staff receives a consent response from a client, they will exchange information about the company's characteristics, orders, handle requirements, customer aspirations, and prices Finally, according to general regulations, re-evaluate customer information and create a customer record

Before signing the contract, the Sale Department Staff will schedule a meeting at the customer's warehouse to survey the geographical location and road surface quality to determine the best route and mode of transportation At this time, detailed information about the service, planning, and pricing will be exchanged Negotiations only end when both parties reach a mutual agreement

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The sales team will then return and proceed a contract The draft contract will be sent

to the client for review, along with the SNPL sales manager Make any necessary changes and return the official version for customer approval After receiving sufficient confirmation from the customer and SNPL leadership, the Sales Department will proceed

to legalize the value of the contract

SNPL and customer (consignee) signed a service contract The contract defines both parties’ relationships and governs each party's rights and obligations The two parties have the following essential rights and duties under the contract:

In terms of SNPL: SNPL makes custom declaration on behalf of the consignee, signs tax notifications, tax payment receipts, accepts consignment and arranges means of transportation to convey goods to the consignee's warehouse/ manufacturing facility, and delivers products to the carrier on time as agreed

In terms of cargo’s owner: transfer all relevant documents to SNPL Simultaneously, the customer must provide SNPL permission to carry out the necessary processes Aside from that, the buyer must comply with any legal tax duties Furthermore, after receiving the consignment and supporting documentation, the buyer must pay the agreed-upon sum Because Thanh Phu Plastic Packaging Joint Stock Company is a loyal customer, this step will be skipped The contract between Thanh Phu Plastic Packaging Joint Stock Company and SNPL is a long-term wholesale agreement

Step 1: Receiving orders and implementing the delivery plan

Following that, the Sale Department will send all customer information, order information, requested services, and actual survey results to the CSV department in order for the service implementation process (SOP) to be carried out (for each customer there will be a separate SOP corresponding and applied for the entire period of cooperation between the two parties if there are no any which changes are required)

Following the creation of the SOP, CSV department staff will email the draft SOP to SNPL sales managers, sales team, and customers for review SOP will be implemented after receiving confirmation from customers as well as management consensus

After the appropriate information from the consumer has been acquired, CSV will examine the handling strategy, as well as the viability of customs processes and the shipping plan (the handling plan will be carried out in accordance with the general regulations of SNPL) At the same time, contact clients and record important information such as warehouse working hours, cut-off time, warehouse restrictions, payment method, documentation, and overall shipping time

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The Sale Department Staff will send the relevant documents and contracts to CSV department, and the CSV Department staff will plan to handle the goods and email the sales manager of SNPL After the plan is approved, the SOP is emailed to all relevant departments and imported into the OTM system via CSV Department Staff Businesses allow them to perform work division (department heads will report information of employees in charge to CSV to complete records on the system) SOP is the foundation for pursuing responsibilities when risks arise during the handling process, such as delays, damage, or loss of goods, so departments are forced to closely follow the plan as well as quickly notify if any problems arise Following that, a Zalo group comprised of relevant employees will be formed, and all information will be announced on there in order to achieve the quickest and most convenient results possible

The contract between Thanh Phu Plastic Packaging Joint Stock Company and SNPL is a long-term wholesale agreement As a result, when a new shipment occurs, steps

1 and 2 will be skipped, and the customer will send the order directly to the CSV Department and the CSV Department staff will enter information into the system The remaining departments will receive the necessary documentation via email and will carry out the rowing process in accordance with the SOP

Step 2: Receive relevant document

The sale proceeds to contact the shipper to request the necessary documents, in order

to issue Bill of Lading and doing customs clearance of the goods for export The documents

to be prepared include Invoice, Packing List, Token — Digital signature and notification of shipment details: name, shipping mark, HS code, packaging specifications, gross weight and volume After receive information, CSV Department staff have to check carefully and asks customers to fill out the SI form — Shipping Introduction and preparing for VGM and resend, combine quotation, in order to send to shipping lines later to release Bill of Lading draft for customers to check all of the information, before issuing MBL

Form SI shows detailed and specific information about the shipment, filled out based

on the Packing List and Booking Confirmation A shipping instruction includes:

¢ Shipper: KIMBERLY CLARK PRODUCTS (M) SDN BHD

* Consignee: Thanh Phu Plastic Packaging Joint Stock Company

* Vessel/Voyage: - Number: EGLV235201455401

* Place of Receipt: HOCHIMINH PORT, VIETNAM

* Port of Loading: HOCHIMINH PORT, VIETNAM

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* Port of Discharge: TANJUNG PELEPAS, MALAYSIA

* Place of Delivery: TANJUNG PELEPAS, MALAYSIA

Step 3: Booking shipment

After receiving shipment information and related documents, the CSV department will check the shipping schedule from SNPL-affiliated agents or shipping lines and choose between two to three schedules that meet the customer's needs Following that, specific information about the ship will be sent via email for customers to choose from Following that, the staff will book a seat on the shipping line's website or contact the agent via email Based on the contract terms, Thanh Phu will book this shipment and send all relevant documents to SNPL after completing the booking When receiving the booking confirmation and handling plan via email from Thanh Phu, the booking confirmation must

be approved The document staff must compare the information on the booking confirmation with the sale contract at this point If the route or transit time changes, Ever Green will send back a new booking confirmation, which the document staff must compare again to ensure the accuracy of the shipment information

- Number: EGLV235201455401

- Date: Sep 23, 2022

- Voyage: EVER ORIENT 0371-0288

- Port of Loading: HOCHIMINH PORT, VIETNAM

- Port of Discharge: TANJUNG PELEPAS, MALAYSIA

- Number of packages or container: 17 PLTS

- STUFF AT: WAREHOUSE

* CY CUT-OFF: 22/9/2022

¢ SI+ VGM CUT-OFF: 21/9/2022

Step 4: Trucking, borrowing empty container and packing

The contract states that SNPL will be responsible for transporting goods from Thanh Phu’s warehouse to the port, so OPS department must dispatch drivers and vehicles to Ever Green empty container yard to bring the empty container to Thanh Phu’s warehouse and complete the stuffing

The empty container yard information is printed on the booking confirmation, and the OPS department head will receive information from CSV department via the internal system and dispatch the vehicle to the specified location If there is a change, the shipping line staff will notify Thanh Phu via email, and Thanh Phu should forward that email to all relevant departments at SNPL so that the information can be obtained and the route, schedule can be changed accordingly

When the driver arrives at the empty container yard, it should be noted that the container must be clean, in good condition, not damaged, not dangling, and not exceeding the standards specified on the booking As soon as the container received, a picture of the container status must b e taken and sent to the zalo group so that all stakeholders have access

to the information It is accompanied by the container and the seal number

The empty container is then towed to Thanh Phu’s warehouse, where the stuffing is completed At this point, Thanh Phu must ensure that there is enough manpower to wait and guide the driver to the correct location SNPL employees are in charge of container status, and delivering goods on time If any problems arise as aresult of SNPL's negligence, the company will bear full responsibility

After stuffing, the operation staff made a seal press and photographed it as proof, as well as checked out Thanh Phu's warehouse gate

Step 5: Transfer containers to the port

Customers must complete declarations and payments on E-port in order to get a registration number Steps for declaring E-port include:

Phase 1: Logging in E-PORT account

Visiting the website https://eport.saigonnewport.com.vn/ and fill out all of the information,

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- User name (registration tax code)

- Password

- Determine the container delivery area (Usually Cat Lai)

Select "Sign in.”

Phase 2: E-port Declaration:

“Đăng ký” => Click “Giao Cont hàng cho cảng” to access => “Tạo lô mới”

Enter Tax ID

Enter the Container quantity (corresponding to the maximum number of shipment details, the maximum can only be 100 containers in 1 shipment)

Add any necessary notes

Review the entered data and click " Luu thong tin" to save the shipment information

4 Add the detailed shipment information:

Click “Thêm” to open the function interface for entering new detail shipment information

To lift off the container into the yard via road, select Truck, leave the input box blank, and the refill system is the appropriate plan

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Fill in the blanks with the necessary information

Review the information and save the shipment details by clicking the "Save" button Phase 3: Payment

Select the quantity of containers to pay for After that, press the Charge button

4 Payment with a domestic payment card (ATM)

Step 1: When registering a shipment, the Payment screen displays the orders as well as the payment value for the declared tax code

Step 2: If you want to issue an invoice with a different tax identification number than the tax code declared for the shipment, the User enters the tax code and selects the fee from the grid

Step 3: Select the payment method, press the "Pay by ATM” button

Step 4: Fill out the ATM account information

Step 5: Click the "Tiép tuc” button to proceed to the OTP entry screen

4& Payment via bank transfer

Select the shipment => Click “Tinh phi”

Users can pay and export the tax code declared in the lot, or can enter a new tax code and then choose how much to pay

After double-checking the payment information, click the “Thanh toan qua tài khoản doanh nghiệp”

Wait for the system to complete processing; the User will receive a message containing the TransactionID number and the amount (currently has payment flag VV)

To pay for transfers, log in to the website in the banking system that accepts transfer services using an internet banking account

The subscription's payment status will be W until the transaction is successfully transferred, at which point the new status will be Y

Phase 4: Print EIR

Click on the check boxes on the left to select the shipment details you want to print Furthermore, by multiplying "Unprinted" or "Printed" in the shipment details, the registration slip can be printed

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Phase 5: Print invoice

Click on the corresponding container, press the "In bién nhan", the receipt will be displayed

- At the entrance, the driver must present the invoice and EIR to the security guard To get the vehicle to the correct location to lift off the container, the driver must follow the position specified on the EIR

After lifting off the container, the driver will proceed to the exit gate to confirm the “gate- out” mark on the EIR Then give it to the OPS Department Staff so that they can present the liquidated declaration and receive the ship registration form

Step 6: Open and clear customs declarations

Phase 1: Login VNACCS/VCIS

E) am Ế Đông đp [7 OimHaeen “ẨNế G2ybucànhlue €D Print cet hing © xang nea

Note: Because Thanh Phu Plastic Packaging Joint Stock Company is a regular client, information about the firm has already been preserved, so only input the tax number and all customer information will show

Phase 2: Select “Customs Declaration”

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