Description of the supply chain diagram of goods import services by sea of Con Ong freight forwarding COMPANY.. PREAMBLE In the current opening period, Vietnam is considered a potential
Vision, mission, core values, CUẽtUF€: c TT ST Tnnnn ng ng gàng ke xxx 7 Em aDD
Strive to become a global logistics group, creating value for Bee's people and the community
Providing comprehensive, modern logistics solutions, thanks to creativity and continuous optimization of resources, our team, with the warrior spirit of bees, is always honest, diligent, dedicated and constantly learning to exceed the expectations of customers Core Values:
Characteristics of Bees: We are always hardworking, well organized, teamwork, creating honey for life Shared value and success with customers, partners, employees, shareholders and communities
Customer service: We provide our customers with high-class services, always understanding that our customers expect us to provide safe, punctual and reliable service Exceeding customer expectations brings success to us Our every action and plan comes from the needs of our customers We always keep our commitment and reputation Integrity: We do business based on integrity, ethics, passion and responsibility
People: We create a friendly, disciplined, creative working environment that focuses on improving skills and values the contribution of our employees in the success of the company Our staff gives customers a sense of service, professionalism, satisfying customer needs
Technology: Always proactively apply new technology to improve efficiency and convenience for customers
Culture: e Passion for work ® Well-organized ¢ Collective strength e Share success
3 Quality Policy: ® BEELOGISTICS always acts towards building a high-quality logistics service system with competitive prices, providing one-stop, package services for customers ® Create a good working environment to ensure that each member can best promote creativity, capacity and enthusiasm Training and training to improve professional skills, professional qualifications and working styles for all employees ¢ Building customer-oriented, customer-centric services, always dedicated and proactive in continuous improvement to create services that exceed customer expectations ® The Company is committed to applying, maintaining and continuously improving the quality system in accordance with ISO 9001: 2008 and other lean management systems, through the understanding and active participation of all members of the Board of Directors, Board of Directors and employees.
Be Expert In Logistics — An expert ín Logistics
5 Business Lines e Domestic and international freight transportation services by sea, air, road
*Liquid cargo service by ISO tank, flexitank
*Shipping agency services, air cargo agency
*Services for transit goods to Cambodia, Laos, China ®Services for project cargo, oversized, overloaded, chartered, bulk cargo
Warehousing business eImport and export freight forwarding
Providing solutions for distribution, logistics, insurance consulting
6 History e BEE LOGISTICS CORPORATION was established on 01.10.2004
On 08.01.2005 established Hai Phong branch sOn 02.04.2005 established Hanoi branch
On 19.06.2007 officially became a member of VIFFAS
On 09.10.2007 established BeeGen Distrilution, specializing in domestic logistics services
On January 1, 2008, Dolphin Sea & Air Service Corp was established, specializing in consolidation
In 2009, officially became a member of FIATA
On 12.11.2010 ISO 9001:2008 certificate was granted
On 01.01.2011 merged BeeGen Distrilution into Bee Logistics Corporation
On 03.08.2011 obtained the International Multimodal Transport Business License issued by the Ministry of Transport
On 05.09.2011 established Phnom Penh branch
On 16.09.2011, there was a Customs Agency Operation License issued by HCMC Customs Department
On 20.11.2011 completed the procedure for registration of OTI-NVOCC with Federal Maritime Commission, USA
On 04.05.2012, established Lang Son branch
On 28-02-2013, established representative office in Nam Dinh
On 31.12.2013, established representative office in Nha Trang
On 23.01.2015, established representative office in Bac Ninh
On 17.04.2015, established representative office in Hai Duong sIn 2017: Established India branch ®June 25 2018: Established Taiwan branch
The operating philosophy of BEE LOGISTICS CORPORATION is based on responsibility and mutual respect People want to work at BEE LOGISTICS CORPORATION because the environment here encourages creativity and progress BEE LOGISTICS CORPORATION aims to become a leader in the field of Transportation — Logistics At the core of our business strategy is our dedication to our customers
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Organizational structure dỉagram: ch nh Ha Hay 11
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BEE LOG ISTICS COPR structure diagram (Source: Human Resources - Administration
BEEDAD organizational structure diagram (Source: Human Resources - Administration
BEEDAD organizational structure diagram (source: human resources department)
Functions and duties of departments at BEEDAD nh HH nhe 12
- Ensure company regulations and policies are strictly enforced in the office
- Support the building and maintenance of a professional and comfortable working environment for employees
Support the internal and external affairs of the company
Manage and secure company information and documents
Ensure the proper operation of facilities, including maintenance and repair of equipment, and ensure safety and utility for employees
Track and record the company's financial transactions, including invoice data entry, income and expenditure details, and other financial accounts
Implement processes related to supplier payments, customer collection, and debt management
Prepare and prepare financial statements, including tax reports and quarterly and annual financial statements
Ensure compliance with accounting regulations and policies Assist in financial audits and reconciliations
Search and advise potential customers on logistics services and transportation solutions of Bee Logistics
Build relationships and maintain contact with customers At the same time capture the needs and requirements of customers
Consulting, proposing suitable logistics solutions to meet the needs of customers and increase sales
Monitor and ensure compliance with processes and regulations related to the import of goods
Handle customs formalities and related paperwork to ensure smooth and legal import operations
Liaise and work with partners, including suppliers, customs authorities and other stakeholders
Prepare and handle procedures for exporting goods, including packaging, transportation, and related paperwork
Build and maintain relationships with relevant partners, including customers, shipping companies and export authorities
Ensure compliance with export regulations and standards, including customs powers or quality controls
Plan and coordinate the process of transporting goods, from the selection of vehicles, routes, to the tracking and management of the transportation process
Optimize resource utilization, including manpower, transportation, warehousing and logistics services
Ensure the storage, handling and transportation of goods takes place safely, efficiently and in compliance with environmental regulations
Perform activities related to trucking work: dispatching, driving accurately, quickly, efficiently
Responsible for performing the work of the department and the quality of customer service, revenue, reputation of the branch through each customer assigned to serve
Connect and support other departments that are related to the scope of work of the room
Recruit and assist in recruiting new employees
Manage employee records, including personal information, employment contracts, benefits and benefits
Implement processes related to performance management, employee training and development
Manage and process document procedures, including the processing and distribution of documents, contracts and related paperwork
Support the creation and maintenance of a positive and comfortable working environment
So far in 2023, Bee Logistics Corp has more than 1,000 employees with more than 35 domestic and foreign branches In the next 2 years, Bee continues to pursue the goal of globalization, and sustainable development Oriented to 2025, the number of offices located abroad will reach 15 offices
At the Da Nang branch, the leadership of the branch is headed by Mr Doan Nhu Y — Office Manager with 6 main departments: accounting department, sales department, export
14 department, import and export department, logistics department and human resources - administration department
Bee is always confident with a team of experienced professional staff, enthusiasm and always dedicated to helping customers with all their might, helping the brand "Bee" always stand firm and win the trust of customers
With facilities: inland truck and container fleet
10 Results of business activities of enterprises in the following years:
In 2020, Bee Logistics achieved revenue of about 4,322 billion VND (up 156% compared to 2019), by 2022 this figure is 11,000 billion VND (485 million USD) This enterprise also set a target, by 2025, revenue will reach at least 700 million USD, about 17,000 billion VND and by 2027, possibly 20,000 billion VND Bee Logistics has an average annual revenue growth rate of 30-50% It can be seen that Bee Logistics is an enterprise with too fast growth in an emerging economy of the country
11 Description of department, job position:
Plan and coordinate the process of transporting goods, from the selection of vehicles, routes, to the tracking and management of the transportation process Optimize resource utilization, including manpower, transportation, warehousing and logistics services
Ensure the storage, handling and transportation of goods takes place safely, efficiently and in compliance with environmental regulations
Receive documents from the document department and business department, check the accuracy and completeness of documents and carry out import and export procedures
Contact customers and transportation providers during freight
Supervise and check the situation of goods in warehouses and on ports before shipment
Directly coordinate the process of loading and unloading, packing goods, importing containers, , transporting to warehouses and vice versa
In charge of changing orders or taking orders on ships and ports according to customs declaration documents
Forwarding orders to export and import goods
Forwarding documents, paying taxes and charges with related parties: Customs, port authorities, shipping lines
Carry out cargo transportation procedures at ports, airports or customs border gates Support the implementation of import and export operations such as C/O, insurance, quality inspection ,
Arranging and supervising goods with Customs Authorities, obtaining documents, D/O from customers, shipping lines, logistics companies
Carry out phytosanitary, animal, inspection, quality and medical inspection procedures depending on the requirements of each shipment
Carry out customs procedures related to import and export shipments of all types, open HQ declarations for import and export
Handle situations that arise and communicate detailed information to the relevant department
Air freight services: Bee constantly promotes integrated, 24/7 aviation services, fast pickup and delivery including express delivery within 6 hours after the aircraft lands
In particular, to facilitate air freight forwarding, Bee also locates branches near international airports such as Saigon, Hanoi or Da Nang
Bee Logistics offers comprehensive sea freight solutions for various cargo types, including containerized, bulk, and oversized cargo Strategic partnerships with renowned shipping lines such as Maersk Lines, One, YangMing, Evergreen, and MSC ensure seamless and efficient transportation worldwide.
LCL Sea Freight: In order to create competitive and convenient products for customers, since its establishment, the company has considered LCL services as one of its strengths The company provides services to handle LCL sea freight shipments directly from overseas to Vietnam and is constantly developing plans to expand its services to the US, Europe and Australia
Multimodal transport: Licensed by the Ministry of Transport No 11-30/GP-BGTVT, Bee provides multimodal transport services for many types such as: air-air, sea-air, rail-truck-sea, sea-rail ® Cross-border trucking:
- Vietnam — China — Laos: Bee can receive goods from anywhere in China, then pass through the centers of Guangzhou, Shenzhen and Nanning The delivery location is Vietnam or Laos
- Vietnam — Cambodia: Shipments are transported from abroad to ports in Ho Chi Minh City HCMC or from Vietnam via border gates into Cambodia
- Vietnam — Laos: Goods are transported from abroad to the ports of Da Nang, Hai Phong and from Vietnam to port pairs to Laos
- Thailand — Cambodia, Myanmar and Laos: Goods are shipped from abroad to the ports of Bangkok, Laem Chabang and then to the above 3 countries
* Railway from Vietnam through China to Europeand vice versa
* Cross-border road transport services are provided only for those goods that have declared customs and paid duties in full
* Inland transportation: With more than 60 constantly expanding fleets, the company arranges FCL, LCL and consol cargo, serving distribution from international airports and seaports to industrial parks and distribution centers nationwide
By collaborating with established railway companies, Bee Logistics seamlessly connects customers to Vietnam's extensive rail network This strategic partnership enables the integration of rail transport with other modes of transport, resulting in substantial cost savings for customers.
Personal customers: Customers choose Bee to use insurance consulting services, propose optimal solutions,
Institutional customers: Bamboo Airways, Vietjet Air, Vietnam Airlines, Evergreen, YangMin, This group of customers is mainly customers who have a close and close relationship with the company and will often be prioritized when using the service
Analysis of the macro environmeni(: ác nh HH nh TH nà tà kh tế 18 1 8iju/200s2)(i)3 452i 8n nvŸỌ:Ỉ
Potential competẽtOFS: uc nh TH nh nà th ghen 19
In terms of internal competitive pressure, Vietnam's logistics industry is currently a highly competitive industry Currently, in the Vietnamese market, there are 25 out of 30 leading logistics service enterprises in the world and these enterprises account for about 75% market share (Pham Thai Ha, 2018) Foreign logistics enterprises often have strong financial capacity, long-term management experience, advanced techniques with warehouse systems, modern equipment and wide business networks, which always create great competitive pressure for domestic enterprises Some leading logistics enterprises in Vietnam such as Gemadept, Indotrans, Transimex, TBS Logistics, Sotrans, U&l Logistics, TBS Logistics, Vinalink Logistics, BK Logistics, Vinafco is also competing strongly to continue to maintain and increase market share
In terms of competitive pressure from potential rivals, the implementation of the commitment to open logistics services in the AEC and the increased trade of goods between Vietnam and ASEAN will create market entry opportunities for logistics enterprises from ASEAN countries In particular, potential competitors will mainly be businesses from countries such as Singapore, Thailand, Malaysia Except for Singapore which is a logistics powerhouse, logistics enterprises of ASEAN countries are not much different from Vietnamese enterprises and when they enter the market, they may become direct competitors with Vietnamese enterprises in the market segment of Vietnamese enterprises
PART TWO: BEE LOGISTICS' SUPPLY CHAIN
1 Description of the supply chain diagram of goods import services by sea of Con Ong freight forwarding company
Người bán Foreign Foreign Shipping
|ằ logictics en 9a Tien its port
: Usually a company or enterprise operating in the field of exporting goods Apanies that export goods to international markets
Foreign forwarder: Similar to Bee Logictics, foreign freight forwarding companies provide an intermediary that provides logistics services Heavy goods and value-added services such as warehousing, packaging and labeling In addition, the Incoterms and conditions agreed upon by the seller and the buyer under the contract shall apply Foreign carriers also hire consignees of sellers, transport sellers’ goods to export ports, ship delivery (FOB)
Foreign carriers involved in shipping imported FCL goods by sea of Bee Logictics are generally reputable carriers under FIATA (federation, international freight forwarders association and other organizations)
Shipping agent: Bee logistics often cooperates with major shipping lines in the world to book for customers’ goods
* Europe: OOCL, YML, Hamburg Sud,
* China: Namsung, H-A, Zim, ằ _ Nhật: ONE, SITC, EMC,
* India: Zim, Emirate, Cosco ¢ From: KMTC, Zim,
* Other Asia: Sealand, SITC, TSL
* Middle East: Cosco, OOCL, YML
Customs: Da Nang Customs Department was established on 03/11/1975 under Decision
No 1014/BNT/TTCB of the Ministry of Foreign Trade, English trading name: Danang Customs Department (abbreviation: HQDNg), is the State administrative management agency under the General Department of Customs, under the Ministry of Finance, with the function of performing the State management of Customs and other provisions of law relevant in Da Nang city Customs has the following specific tasks:
* Carry out inspection and supervision of goods and means of transport in accordance with the provisions of customs law;
* Participate in combating, preventing and combating smuggling and illegal transportation of goods across borders;
* Organize the implementation of tax legislation on imported and exported goods;
* Proposing guidelines and measures for State management of customs for export, import, exit, entry, transit activities and tax policies for imported and exported goods
Tien Sa Port: Tien Sa Port is located in Da Nang Bay with an area of 12km2 and a convenient transportation system, Tien Sa Port is currently an important stage in the logistics service chain of the Central region of Vietnam Tien Sa Port was also chosen as the final point of the East-West Economic Corridor, connecting 4 countries Myanmar, Thailand, Laos and Vietnam, as the main gateway to the East Sea for the whole region
Shipping company (garage): Bee logistics cooperates with tractor rental companies such as: E&F Joint Stock Company, Nhat Viet Joint Stock Company, Portserco Logistics Joint Stock Company, Minh Tien Container VT Service Co., Ltd.,
Customers: These are companies wishing to import raw materials and goods for domestic production Customers using Bee Logistics' goods import services are usually garment enterprises in Vietnam such as: 29/3 Garment Company, Hue Textile Company, Tam Duc Phat Garment Company, In addition to garment businesses, Bee logistics also accepts goods for a number of electrical and electronic companies,
II Process of receiving goods imported from FLC at Con Ong Freight Forwarding Joint Stock Company:
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STEP 1: RECEIVE AND CHECK THE SET OF DOCUMENTS
After the two parties have agreed on the terms, agreed on the price and signed the delivery contract, the customer will send the staff a basic set of documents including: Sales Contract, Packing List, Commercial Invoice, Bill of Lading, along with important information such as the expected date of arrival of the ship, Information - ship number, In the process of working with customers, sales staff will ask customers to provide some important information to fill out the Inquiry form in case of a new customer or the customer will fill out the Inquiry form themselves if they are a returning customer, including:
* The customer's name asks for the price
* Mode of transportation (Air, Sea, )
* Conditions of carriage (for FCA, it is necessary to specify the place of delivery; for FOB, it is necessary to specify the name of the port of origin)
* Pickup address - applicable for EXW/FCA goods
* The destination port of the shipment
* The volume of cargo or the number of containers to be transported
22 ằ In addition, for some goods such as refrigerated goods, it is necessary to specify the temperature range to be stored; dangerous goods, batteries / batteries must be provided with MSDS
Once the customer has confirmed the book, sales will take all customer information to fill in the SI form including:
* Have you signed a contract with BeeDad? (YES/NO)
* Docustomers use Bee for domestic service?
* Details of the person in charge of the shipper's export shipment
* The information is the same as on the Inquiry form
* Description of goods or HS code
After checking the complete information on the SI form, CSV sends the SI form to the agent to request to proceed with the goods Bee will receive the agent's train schedule and notify his customer when the agent has made a reservation
At this time, the document staff will check whether the information between the above types of documents matches or not, ensuring that all necessary information is complete and accurate If an omission or inconsistency is found between the information of the document, the document staff should immediately contact the customer to correct or supplement it in time
STEP 2: GET THE D/O DELIVERY ORDER
Delivery Order, also known as D/O Delivery Order — is an important type of document in the process of forwarding imported containers Accordingly, the D/O issued by Bee logictics (which can be a shipping line or forwarder) is used to instruct the unit that is storing goods at the port of delivery to the designated shipper
Normally, the Arrival Notice is about 1-2 days before the expected date of arrival To get a D/O delivery order, after the ship arrives at the port, Bee logictics' courier brings a full set of documents and a referral from the customer's company, to the shipping line to get the D/O delivery order If it is a connecting order, you may have to go to another designated forwarding agent
STEP 3: E-CUSTOMS DECLARATION AND TAX PAYMENT
Upon arrival at the port, containers dock for loading or unloading Documents (Docs) electronically process customs declarations for imported goods via Ecus5-VNACCS software Import declarations comprise details such as declaration number, receiving agency, importer/exporter information, bill of lading number, storage and unloading locations, queuing location, transportation details, and arrival date Digital signatures are obligatory for electronic customs declarations, ensuring official submissions Successful transmission on the system signifies the availability of declaration information in the customs system Post-transmission, declarations are categorized into three streams (blue, yellow, red) for further processing.
Bee logistics performs online customs declaration at the same time as obtaining D/O delivery orders This will save a lot of time than before Because before the electronic declaration form, the importer must fill out a manual paper declaration, then bring it to customs to enter information Not to mention that filling in incorrectly is very troublesome and time-consuming Currently, thanks to the electronic declaration, everything becomes very fast, if filled incorrectly, there will be an immediate correction notice
Currently, to declare electronic customs declarations, Bee logictics uses ECUS5/VNACCS software of Customs authorities or can use other software registered with the authorities and licensed When the customs declaration transmission is successful, the receiving system will automatically notify information such as: receipt number, declaration number and status of goods flow (green/yellow/red)
Compare knowledge with practẽCe: nộn nh HH HH khe 29 PIN s - ae
During my internship at Bee Logictics, | myself noticed that there was no big difference in practical supply service activities and knowledge taught in school
The working procedures at Bee Logictics are standard procedures applied at all branches of Bee Logictics' system Thereby, | have access to international process standards with extremely optimal working methods The workflow is an extremely smooth operation that requires smooth coordination between departments to ensure the fast and efficient handling of goods and besides, the company's logictics activities are always aimed at a global as well as domestic scale
With its extremely professional process, Bee Logictics always gives its customers a satisfaction and a reliable friend
During my internship at Con Ong Freight Forwarding Joint Stock Company, I successfully implemented my acquired knowledge The experienced guidance of BEEDAD's Logistics Department enhanced my expertise and practical skills as a field staff.
During the internship, | was able to do some of the following tasks: make declarations, paste seals With work-related tasks, accuracy and meticulousness must come first OPS staff always need to check mail regularly to ensure delivery to customers according to the hours that customers order, especially orders that need to be delivered on weekends Minimize late or lost cases, thereby reducing customer satisfaction This internship gave me the opportunity to get to know many brothers and sisters at the site as well as some officials working in the customs clearance area, creating a better network
| also realize that import-export jobs require not only knowledge but also more skills to be flexible in the process of resolving situations arising with customers, making the working process uncertain and difficult to solve quickly During my internship here, | realized that this is one of the most demanding positions, requiring high physical strength because | always have to work outdoors and the time is not fixed whether day or night However, OPS jobs do not require too high skills and professional knowledge, but will be proficient when working for a while in this position
IL Self-assessment of the achievement of the objectives of the exercise
Goal Goal Related work Proofs Lessons learned completion done
Comply with | Meet Comply with | Reviews of | When the expectations company rules | the unit of | participating — in company's Commute knowledg | training at a large regulations closed hours e company, the during the Do the right working attitude internship thing assigned must be a priority
Master the Operations (Ops) unit by understanding its working processes and expectations Know the rules for working with FCL (Full Container Load) goods by sea Additionally, familiarize yourself with the Liquidation process for declarations and reviews of the Meet Go Open® system This comprehensive knowledge will empower you to effectively execute your duties within the Ops unit.
Company customs customs clearance clearance officers process when the goods arrive as well as when they depart
Read and | Meet Identify Recognize understand expectations documents documents important Distinguish correctly and be documents DEM DET able to check the such as B/L, information on
MLB that document, collate the information on HBL and MBL
Import data | Meet Check mail by Good use of and use | expectations paying CSHT, digital text
Excel Pay storage fees CFS
Enter data on the Company's server system
Willingness to accept jobs, be proactive ¡in the workflow to access new knowledge
Be agile in working with Bee Logictics staff to learn new processes
Be more proactive in work, thereby gaining more new knowledge — that can help in the future working process
During the training period of the past four weeks, although | was still very surprised with the way businesses work in reality, but that knowledge could not be learned on books, but | tried very hard to learn and get used to the real environment at the enterprise As a result, you have gained a lot of work experience, in particular, | would like to list the very valuable early lessons my mother has learned
Initially, when | first joined the company, | gradually got acquainted with the members of the field department of Bee Logictics transport company And through communicating, learning and observing the working style of the brothers and sisters in the room, | have gained a better understanding of the corporate culture, the way of assigning work of each member of the room In addition, | also help brothers and sisters in the import-export department gather documents and documents belonging to the company's import-export dossier
Through the guidance of my siblings, I have developed a strong foundation in self-directed learning They have instilled in me the importance of continuous research and knowledge acquisition within business practices This pursuit of knowledge has enhanced my personal and professional growth, equipping me with the skills necessary to navigate future endeavors effectively.
My report shows all that | have known and witnessed at Con Ong Freight Forwarding Joint Stock Company as a field intern The report has shown the receiving apparatus, resources of the company, roles and tasks of each department at the company At the same time, the report also pointed out the limitations in the company's FLC delivery process, requiring smooth coordination between other departments to ensure the process of receiving orders so that the processing process occurs smoothly and optimally
Despite its brief duration of one month, this practical training program has proven invaluable in expanding my knowledge base It has reinforced lessons learned in school and provided me with a hands-on understanding of the business environment This experience has deepened my comprehension of organizational operations, a skillset essential to my major and future career aspirations.
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