Q. 8: Which of the following statements is most likely to be true about differences between men and women in relation to emotional reactions? A. Women tend to hold onto emotions longer than men. B. Men experience emotions more intensely than women. C. Men are more emotionally expressive than women. D. Women express anger more frequently than men. Q. 9: According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant may be termed as a A. negotiator C. resource allocator B. figurehead D. leader Q. 10: Joann Hayes is currently working on a project to tackle climate change. During the project, she needs to find different options to replace the use of non-renewable energy and check the feasibility of different renewable energy options before choosing the most practical one. Which of the following skills does Hayes primarily need to use for these tasks? A. human skills C. conceptual skills B. communication skills D. interpersonal skills Q. 11: is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action. A. Groupthink B. Ingroup favoritism C. Groupshift D. Social loafing
Trang 1Q 1: Which of the following terms indicates the tendency of individuals to spend less effort when working collectively?
A groupthink
B groupshift
C collective efficacy
D social loafing
Q 2: Which of the following is a factor present in a target which may affect a person's perception?
A interest
B novelty
C attitude
D motive
Q 3: refers to feelings that tend to be less intense than emotions and that lack a contextual stimulus
A Thought
B Cognition
C Affect
D Mood
Trang 2Q 4: Which of the following is true about emotions?
A They are critical to rational thinking
B They are less intense than moods
C They are experienced over several days or months
D They are never caused by specific events.
Q 5: Which of the following represents the acceptable standards of behavior within a group that are shared by the group's members?
A goals
B norms
C dyads
D status
Q 6: Role … is defined as the way others believe you should act in a given context
A fuzziness
B perception
C expectation
Trang 3D conflict
Q 7: An individual's involvement with, satisfaction with, and enthusiasm for, the work he performs is known as
A cognitive dissonance
B employee engagement
C emotional contagion
D positivity offset
Q 8: Which of the following statements is most likely to be true about differences between men and women in relation to emotional reactions?
A Women tend to hold onto emotions longer than men.
B Men experience emotions more intensely than women
C Men are more emotionally expressive than women
D Women express anger more frequently than men
Q 9: According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant may be termed as a
A negotiator
C resource allocator
B figurehead
Trang 4D leader
Q 10: Joann Hayes is currently working on a project to tackle climate change During the project, she needs to find different options to replace the use of non-renewable energy and check the feasibility of different renewable energy options before choosing the most practical one Which of the following skills does Hayes primarily need to use for these tasks?
A human skills
C conceptual skills
B communication skills
D interpersonal skills
Q 11: is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action
A Groupthink
B Ingroup favoritism
C Groupshift
D Social loafing
Q 12: refers to evaluative statements or judgments concerning objects, people, or events
Trang 5A Demeanor
B Appearance
C Behavior
D Attitude
Q 13: is defined as the tendency to see members of the group of which we are a part of as better than other people
A Black sheep effect
C Ingroup favoritism
B Xenocentrism
D Ingroup homogeneity
Q 14: Which of the following represents the second stage in the five-stage group development model?
A performing
B adjourning
C storming
D forming
Trang 6Q 15: A person who is made fun of because he is an Arab-American is being subjected to…, a kind of discrimination in work environments
A vandalism
B gaslighting
C mockery
D cyberstalking
Q 16: Susan Daniels works for an event management company and is discontent with her job because she was passed over for a promotion She has now composed a list of concerns and plans to discuss the issue with her supervisor Daniels' response to the problem is referred to as
A neglect
B voice
C loyalty
D exit
Q 17: A difference in …would indicate deep-level diversity
A gender
B ethnicity
C values
Trang 7D age
Q 18: Any incompatibility between two or more attitudes or between behavior and attitudes results in
A attitudinal clarification
C positivity offset
B cognitive dissonance
D organizational dissonance
Q 19: Katherine Connor started her day with a cup of coffee while reading the newspaper However, something about the day makes her feel low When she reaches the office, she feels upset and distracted from work although she cannot pinpoint a reason for feeling this way Shecontinues to feel upset and distracted through the rest of the day Which of the following is she most likely to be experiencing?
A a counteraction
C a reaction
B a response
D a mood
Q 20: A situation in which an employee expresses organizationally desired emotions during interpersonal
transactions at work is known as
A emotional labor
Trang 8B self-concordance
C negative affect
Q 21: is the sum total of ways in which an individual reacts to and interacts with others
A Talent
D emotional liability
B Personality
C Knowledge
D Skill
Q 22: Which of the following is a generic term that covers a broad range of feelings that people experience?
A attention
B insight
C effect
D knowledge
Q 23: According to the Rokeach Value Survey, values refer to desirable end- states
A terminal
B Critical
C instrumental
D essential
Trang 9Q 24: …bias indicates the tendency of an individual to attribute his or her own successes to internal factors while putting the blame for failures on external factors
A Congruence
C instrumental
B Self-serving
D Status quo
Q 25: When two people witness something at the same time and in the same situation yet interpret it differently, factors that operate to shape their perceptions reside in
the
A perceivers
B target
C context
D timing
Q 26: Which of the following are characteristics of the intuitive type of people according to the Myers-Briggs Type Indicator (MBTI) classification?
A rely on unconscious processes and look at the overall picture
B prefer routine and order and focus on details
Trang 10C outgoing, sociable, and assertive in nature
D use reason, rationality, and logic to handle problems and situations
Q 27: Among the Big Five model traits, ….is most strongly related to life
satisfaction, job satisfaction, and low stress levels
A emotional stability
C extraversion
B conscientiousness
D agreeableness
Q 28: What does the Myers-Briggs Type Indicator classification of "E or I" stand for?
A extraverted/introverted
B enthusiastic/ingenious
C emotive/illustrative
D emotional/impulsive
Q 29: During the third stage of group development,
A members resist the constraints the group places on them
B intragroup conflicts occur
Trang 11C the group demonstrates cohesiveness
D conflicts over leadership are common
Q.30: Which of the following personality traits indicates the degree to which a person is unemotional and pragmatic and believes that ends can justify means?
A Machiavellianism
C agreeableness
Q 31: According to the attribution theory, … is one the three main factors which attempt to determine an individual's behavior
A distinctiveness
B resilience
C flexibleness
D perverseness
Q 32: The exit-voice-loyalty-neglect framework aids in understanding the consequences of
A regular feedback
C emotional contagion
B dissatisfaction
Trang 12D increasing growth opportunities
Q 33: Which of the following does systematic study use to look at relationships to attribute causes and effects?
A instinct
B intuitive data
C scientific data
D feelings
Q 34: According to Fred Luthans and his associates' study of 450 managers, made the largest
contribution to the success of managers in terms of speed of promotion within their organization
A decision making
C controlling
B networking
D planning
Q 35: Which of the following is the most common means of measuring personality?
A reference interviews
C in-depth interviews
B career portfolio
Trang 13D self-report surveys
Q 36: The statement, "A person who eats meat and then fights for animal rights demonstrates double standards" is an evaluative statement Such an opinion constitutes the _component of an attitude
A behavioral
B affective
C reflective
D cognitive
Q 37: According to the attribution theory, if everyone who faces a similar situation responds in the same way, we can say the behavior shows
A tractability
B manageability
C consensus
D distinctiveness
2 38: Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and the ir punce their tomy is termed as
A employee engagement
C organizational commitment
Trang 14B psychological empowerment
D organizational dissent
Q 39: Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy project During a child right organizotivate team members to attain their project milestones and direct project he needed phases of the project Which of the following kinds of functions will these tasks
be covered under?
A scrutinizing
B organizing
C leading
D planning
Q 40: Which of the following is a factor present in a perceiver which may affect perception?
A sound
B proximity
C similarity
D interest
Q 41: diversity refers to diversity in observable attributes such as race, ethnicity, sex, and age
A Psychographic
Trang 15B Disjunctive
C Additive
D Surface-level
Q 42: In a workplace,… involves overt threats or bullying directed at members of specific groups of employees
A risk aversion
B inequity aversion
C optimism bias
D intimidation
Q 43: Which of the following is an example of the affective component of an attitude?
A believing that one achieved all objectives of a project
B relying on the information of a company's annual report
C perceiving whistle-blowing as the right thing to do
D feeling hurt at being unfairly accused of a wrongdoing
Q 44: The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as
A emotional contagion
Trang 16C job stability
B job involvement
D emotional dissonance
Q 45: Which of the following is the most likely reason why employers should employ older workers?
A They adjust to new technology promptly
B Older workers are flexible and learn quickly
C They have shorter tenures and hence lower pension benefits than younger workers
D Older workers have extensive work experience.
Q 46: ….refers to a positive feeling about one's job resulting from an evaluation of its characteristics
A Job satisfaction
B Job design
C Constructive dismissal
D Positivity offset
Q 47: The… norms dictate behavior such as with whom group members eat lunch and friendships on and off the job
A reference
Trang 17B social arrangement
C performance
D appearance
Q 48: explains the ways in which we judge people differently, depending on the meaning we assign to a given behavior
A Attachment theory
B Object relations theory
C Attribution theory
D Equity theory
Q 49: According to Fred Luthans and his associates, managers involved in traditional management activities undertook which of the following tasks?
A training
B socializing
C motivating
D decision making
Q 50: Which of the following is a characteristic of emotions?
Trang 18A Emotions are reactions to a person or event.
B Emotions last for a longer time period than moods
C Emotions are never action-oriented in nature
D Emotions lack a contextual stimulus