ĐÁP ÁN TRẮC NGHIỆM TIẾNG ANH DU LỊCH 1- HM50_ THI VẤN ĐÁP TRỰC TUYẾN. Ghi chú (Đ) là đáp án Câu 1 __________ is something that you are not able to understand, explain, or get information about (mystery) a. Mystery(Đ) b. Clue c. Secret d. Story Câu 2 __________ is the period of time when a king or queen rules a country a. Control b. Manage c. Government d. Reign(Đ) Câu 3 __________ is the set of bones that supports a human or animal body. a. Skeleton(Đ) b. Support c. Framework d. Stem Câu 4 _____spirit contributes to the well-being of the Bhutanese people. a. community(Đ) b. high c. sports d. strong Tài liệu này dùng cho ngành Quản trị khách sạn - hệ từ xa ehou của Trường Đại Học Mở Hà Nội
Trang 1ĐÁP ÁN TRẮC NGHIỆM TIẾNG ANH DU LỊCH 1- HM50_ THI VẤN ĐÁP TRỰC TUYẾN.
Ghi chú (Đ) là đáp án
Câu 1
is something that you are not able to
understand, explain, or get information about (mystery)
Trang 2A flight attendant needs excellent communication skills
in order to _ with people from other cultures.
Trang 3c you can note
d you can see(Đ)
Trang 4Both business and leisure travellers expect
guest rooms with flat-screen TVs or docking stations for portable music players.
Despite of being at the start, tourism jobs involve
a lot of good opportunities for career developments.
a high-paid
b interesting
Trang 5Excuse me, where is the rest room? - _
a Go ahead but no flash please!
b I’m afraid there aren’t any toilets here(Đ)
c Sure, you can go shopping
d That’s an interesting question
Trang 7How do you end a covering letter if you know the name
Trang 10c promised
d protected
Câu 38
Some _ can show you are listening if you can
interrupt the guest’s complaining.
The fact that you never know what to at work
makes working in tourism interesting
Trang 13What does the receptionist do when do check-in for
hotel guests?
a Address the guest by name(Đ)
b Call the reservationist for the reservation information
c Say their room number out loud
d Don’t ask for any deposit on the room
Câu 51
What does the travel agent say when confirming
details?
a Actually, it’s Jane, not Jan
b Yes, that’s correct(Đ)
c Can I just check your travel dates?
d Is that E for English?
Câu 52
What does the travel agent say when correcting details?
a Actually, it’s Mile, not Mike(Đ)
b Can I just check your departure dates?
c Yes, that’s right
d Is that P for Professional?
Câu 53
What does VFR stand for?
a Visiting foreign relatives
b Visiting friends and relatives(Đ)
c Visits for relatives
d Visiting friends’ relatives
Câu 54
What is a growth market for inbound tourism in the
USA?
Trang 14What is an advantage of all-inclusive packages?
a They are not appropriate for more adventurous travelers
b They are personalized to meet their own requirements
c They involve a lot of work for travel professionals
d They’re easier for the traveler to organize(Đ)
Câu 57
What is NOT a hotel facility?
a 24-hour front desk(Đ)
Trang 15d Recreation & entertainment
What is NOT a main sector of tourism industry?
a Food & beverages
b Events & conferences
Trang 16What is NOT an emerging market for inbound tourism in the USA?
Trang 17c Gossips heard about the company
d Relevant qualities and skills(Đ)
Câu 70
What should you do when dealing with tourists’
questions?
a Give them a negative comment on the question
b Give them inappropriate information
c Ignore the questions if you don’t know the answers
d Make sure you understand their questions(Đ)
Trang 19Which is NOT a popular retailer and brand with foreign tourists in the USA?
Trang 21Câu 85
Which step is done after the others at the check-in?
a ask for the guest’s passport
b Check the reservation on the computer
c Say what floor the room is on
d wish the guest an enjoyable stay(Đ)
Câu 86
Which step of the followings is done first at the in?
check-a Ask for a credit card as a deposit
b Ask the bellboy to escort the guest to the room
c Give the key to the guest
d Confirm reservation details(Đ)
Trang 22You should show that you understand the situation and the guest’s _.
a attitude
b temper
c Feeling(Đ)
d emotion