Ebook Project management for information systems (Fifth edition): Part 1

Ebook Project management for information systems (Fifth edition): Part 1 includes contents: Chapter 1 types of information systems projects, chapter 2 business strategy and information systems, chapter 3 the business case, chapter 4 the organizational framework, chapter 5 the programme and project support office, chapter 6 development lifecycles and approaches, chapter 7 the profile of a project, chapter 8 project planning: understanding the... Đề tài Hoàn thiện công tác quản trị nhân sự tại Công ty TNHH Mộc Khải Tuyên được nghiên cứu nhằm giúp công ty TNHH Mộc Khải Tuyên làm rõ được thực trạng công tác quản trị nhân sự trong công ty như thế nào từ đó đề ra các giải pháp giúp công ty hoàn thiện công tác quản trị nhân sự tốt hơn trong thời gian tới.

0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg 7h 2y vs db 58 u1 n0 6b ve u6 16 4c ax dx q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 Project Management a9 for Information Systems pf ưq m A refreshingly readable, realistic and relevant view of project management within the context of information systems el v7 sr at hc zp lu da 9j 4g 5v vq el1 m This comprehensive and practical book is an excellent starting point for any practicing project managers or students of Project Management for Information Systems, whether they are from a computing or a business background, at undergraduate or masters level nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 vm tq 3o h7 6r hy clr xr tb v2 o9 xf xm ug p1 c3 dm 5q 9p j0j In this book, the practical perspective and industry experience of the authors complements the clear explanation of project management theory and methodologies The authors strike a good balance covering both the mechanics of project management and the human factors involved and plentiful case studies, exercises and good and bad examples from real life help the reader to put the theory into context and into practice hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm cư r0 ql c5 v2 rc bp rm 5h 64 5w hm h clr 0k 8m xl td rf n5 o7 ưf nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx y gq ajư vs This fifth edition has new material on: • development life-cycles and approaches (including agile approaches) • different types of IS projects and how to manage them • implementing change through information systems • updated coverage of leadership and management James Cadle and Donald Yeates fifth edition Project Management ie 19 4w ce nk xn ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a for Information Systems 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb nq 3s fifth edition n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 Project Management for Information Systems is all you need to plan every aspect of an IS project and ensure that it is implemented on time, within budget and to quality standards rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht vd s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 x y1 pa km icd xq 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z u9 12 ‘This is an excellent starting point: a practical down-to-earth and comprehensive guide to many facets of IS project management Cadle and Yeates draw on a wealth of experience in running projects, offering a unique combination of a refreshing approach to the subject and the detailed insights from the trenches Overall, a truly valuable book for both students and learning practitioners.’ Professor Darren Dalcher, Professor of Software Project Management, Middlesex University hw 81 7u fd ow rk ew kx dx oc d xjs nn qư sm ưx jo uw 7z hr xs dd dw 1u m r ri8 m 21 2e dt ict m s9 9k dq ky la xn yg uv 0d oy 9x 82 hq kn p1 kv j j3g stq vu x a1 cy we qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 gh s 6v m a hf 6iw 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur Cadle and Yeates 70 g1 7iư ‘A refreshing and comprehensive text that gives an excellent and well balanced insight in project management, focusing on the most valuable resource in any project, supporting the people involved.’ Thor E Hasle, Ass Professor and Vice-Dean at Oslo University College x7 0e b ix9 gp au 9g vs k3 ic h3 fk s3 5n bp n9 v iư jf vii zv f4 d6 hf jg m r4 lx oh ur 7i 1ư 1q ưf hb oq di hj hư 2e 4n 01 zj x6 d7 ks ym gw 0g bn ks bp we ss 2m fye ws ui 0y bn vg n4 s3 A Lecturer’s Manual and PowerPoint slides are available to Lecturers online at www.pearsoned.co.uk/cadle 7lư ny x hg 1u hg w xi9 w itk d2 w m zz cc k8 hn ja r 9t m vs tr 6g gx ih w3 70 5i c1 xn v2 j8 u2 5i x 9y 1in 0u j no vji vl dk dq 0n 70 69 j9 26 gq lh www.pearson-books.com cc q9 xk 8y 9a ag tn ư3 p m v5 76 zq lg u9 yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m yw p5 pb m oh p1 p0 ar m wo n i7 i kg lp m ry rr oư 15/8/07 15:48:23 88 w8 xq 4h 3p 9780132068581_COVER.indd lo no 9w ef PROM_A01.qxd 3/18/08 9:52 AM Page i p6 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at hc zp lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 vm tq 3o h7 6r hy clr xr tb v2 o9 xf xm ug p1 c3 dm 5q 9p j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm cư r0 ql c5 v2 rc bp rm 5h 64 hm 5w h clr 0k 8m xl td rf n5 o7 ưf nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce nk xn ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z u9 12 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr dd xs dw 1u m r ri8 m 21 2e dt m ict s9 9k dq ky la xn yg uv oy 0d 9x 82 hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 6iw gh s 6v m a hf 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n n9 bp f4 v iư jf vii zv d6 hf m r4 lx jg oh ur 1ư 7i 1q ưf oq hb di hj hư 2e 4n 01 zj x6 d7 ks ym gw 0g bn ks bp we ss ws 2m fye 0y ui vg bn n4 s3 ny x hg 7lư 1u hg w xi9 w itk w m d2 zz cc k8 hn m vs ja r 9t tr 6g gx ih w3 70 5i c1 xn v2 j8 u2 x 9y 1in 5i 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y ag 9a tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m Project Management for Information Systems yw p5 pb m oh p1 p0 ar m wo n m i kg lp i7 rr ry oư 88 w8 xq 4h 3p lo no 9w ef t 16 PROM_A01.qxd 3/18/08 9:52 AM Page ii p6 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at hc zp lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 vm tq 3o h7 6r hy clr xr tb v2 o9 xf xm ug p1 c3 dm 5q 9p j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm cư r0 ql We work with leading authors to develop the strongest educational materials in business and management, bringing cutting-edge thinking and best learning practice to a global market c5 v2 rc bp rm 5h 64 hm 5w h clr 0k 8m xl td rf n5 o7 ưf nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce nk xn ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s Under a range of well-known imprints, including Prentice Hall, we craft high quality print and electronic publications which help readers to understand and apply their content, whether studying or at work ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz To find out more about the complete range of our publishing, please visit us on the World Wide Web at: www.pearsoned.co.uk 51 kg r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z u9 12 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr dd xs dw 1u m r ri8 m 21 2e dt m ict s9 9k dq ky la xn yg uv oy 0d 9x 82 hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 6iw gh s 6v m a hf 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n n9 bp f4 v iư jf vii zv d6 hf m r4 lx jg oh ur 1ư 7i 1q ưf oq hb di hj hư 2e 4n 01 zj x6 d7 ks ym gw 0g bn ks bp we ss ws 2m fye 0y ui vg bn n4 s3 ny x hg 7lư 1u hg w xi9 w itk w m d2 zz cc k8 hn m vs ja r 9t tr 6g gx ih w3 70 5i c1 xn v2 j8 u2 x 9y 1in 5i 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y ag 9a tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m yw p5 pb m oh p1 p0 ar m wo n m i kg lp i7 rr ry oư 88 w8 xq 4h 3p lo no 9w ef t 16 PROM_A01.qxd 3/18/08 9:52 AM Page iii p6 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at hc zp lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 vm tq 3o h7 6r hy clr xr tb v2 o9 xf xm ug p1 c3 dm 5q 9p j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm cư r0 ql c5 v2 rc bp rm 5h 64 hm 5w h clr 0k 8m Project Management for Information Systems cz 0a xl td rf n5 o7 ưf nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce nk xn ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z u9 12 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr dd xs dw 1u m r ri8 m 21 2e dt m ict s9 9k dq ky la xn yg uv oy 0d 9x 82 hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 6iw gh s 6v m a hf 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n n9 bp f4 v iư jf vii zv d6 hf m r4 lx jg oh ur 1ư 7i 1q ưf oq hb di hj hư 2e 4n 01 zj x6 d7 ks ym gw 0g bn ks bp we ss ws 2m fye 0y ui vg bn n4 s3 ny x hg 7lư 1u hg w xi9 w itk w m d2 zz cc k8 hn m vs ja r 9t tr 6g gx ih w3 70 5i c1 xn v2 j8 u2 x 9y 1in 5i 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y ag 9a tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m Fifth Edition James Cadle Director of Assist Knowledge and Development and consultant in project management and business analysis Donald Yeates Executive Coach, and Visiting Executive Fellow at Henley Management College yw p5 pb m oh p1 p0 ar m wo n m i kg lp i7 rr ry oư 88 w8 xq 4h 3p lo no 9w ef t 16 PROM_A01.qxd 3/18/08 9:52 AM Page iv p6 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 Pearson Education Limited el v7 sr at hc zp lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo Edinburgh Gate Harlow Essex CM20 2JE England 02 x0 im y dz e rrư lxm o9 lm f5 vm tq and Associated Companies throughout the world 3o h7 6r hy clr xr tb v2 o9 xf xm ug p1 c3 dm 5q 9p j0j hn k xe ey oy ka pe z ez l0m Visit us on the World Wide Web at: www.pearsoned.co.uk 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 First published 1991 Fifth edition published 2008 ưk ac sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm © Pearson Education Limited 2008 cư r0 ql c5 v2 rc bp rm 5h 64 hm 5w h clr 0k 8m xl td rf n5 o7 ưf nl bm 1x 3c ug de 05 xq is5 u 2g m The rights of James Cadle and Donald Yeates to be identified as authors of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce nk xn ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m All rights reserved No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of the publisher or a licence permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N 8TS xz qb 3s nq n1 zd b8 7x 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd Typeset in 9.5/12.5pt Stone Serif by 35 Printed and bound in Malaysia ax 10 12 11 10 09 08 0o ISBN 978-0-13-206858-1 British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library 5y wv y cq iem da eu c9 ux xo ur en vo The publisher’s policy is to use paper manufactured from sustainable forests jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z u9 12 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr dd xs dw 1u m r ri8 m 21 2e dt m ict s9 9k dq ky la xn yg uv oy 0d 9x 82 hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 6iw gh s 6v m a hf 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n n9 bp f4 v iư jf vii zv d6 hf m r4 lx jg oh ur 1ư 7i 1q ưf oq hb di hj hư 2e 4n 01 zj x6 d7 ks ym gw 0g bn ks bp we ss ws 2m fye 0y ui vg bn n4 s3 ny x hg 7lư 1u hg w xi9 w itk w m d2 zz cc k8 hn m vs ja r 9t tr 6g gx ih w3 70 5i c1 xn v2 j8 u2 x 9y 1in 5i 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y ag 9a tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m yw p5 pb m oh p1 p0 ar m wo n m i kg lp i7 rr ry oư 88 w8 xq 4h 3p lo no 9w ef t 16 PROM_A01.qxd 3/18/08 9:52 AM Page v p6 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at hc zp lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 vm tq 3o h7 6r hy clr xr tb v2 o9 xf xm ug p1 c3 dm 5q 9p j0j hn k xe ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh 0s f 0d tm m 0l lm cư r0 ql Part One The Business Context sc c5 v2 rc bp rm 5h 64 h clr 0k 8m xl td rf n5 o7 ưf Types of information systems projects hm 5w nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce nk xn ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x c4 d8 cl oq nk jw 04 zh 15 e6 pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z u9 12 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr dd xs dw 1u m r ri8 m 21 2e dt m ict s9 9k dq ky la xn yg uv oy 0d 9x 82 hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 6iw gh s 6v m a hf 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n n9 bp f4 v iư jf vii zv d6 hf m r4 lx jg oh ur 1ư 7i 1q ưf oq hb di hj hư 2e 4n 01 zj x6 d7 ks ym gw 0g bn ks bp we ss ws 2m fye 0y ui vg bn n4 s3 ny x hg 7lư 1u hg w xi9 w itk w m d2 31 32 32 32 Introduction Content and format of a business case 3.2.1 Introduction and background 3.2.2 Management summary 3.1 3.2 31 The business case 15 16 18 24 27 29 29 30 30 Introduction What is strategy all about? Developing a strategy Competition and strategy Strategy and culture Summary Questions Case study Further reading 2.1 2.2 2.3 2.4 2.5 2.6 6 7 10 11 11 12 14 Introduction Software development projects Package implementation projects System enhancement projects Consultancy and business analysis assignments Systems migration projects Infrastructure projects Outsourcing (and in-sourcing) projects Disaster recovery projects Smaller IS projects Summary Questions Case study Further reading 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 xv xvii xviii Preface List of reviewers Acknowledgements ey oy zz cc k8 hn m vs ja r 9t tr 6g gx w3 70 5i c1 xn v2 j8 u2 v ih x 9y 1in 5i 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y ag 9a tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m Contents Business strategy and information systems yw p5 pb m oh p1 p0 ar m wo n m i kg lp i7 rr ry oư 88 w8 xq 4h 3p lo no 9w ef t 16 PROM_A01.qxd 3/18/08 9:52 AM Page vi p6 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg Contents 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at hc zp lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 vm tq 3o h7 6r hy clr xr tb v2 o9 xf xm ug p1 c3 dm 5q 9p j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm cư r0 ql c5 v2 rc bp rm 5h 64 hm 5w h clr xl td rf n5 o7 ưf nl bm 1x 3c ug de 05 xq is5 ol n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc gm m i6 w9 5y v4 h6 g6 5q uu ea nz 51 kg u 2g 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce nk xn ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s s7 r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 41 42 44 48 49 51 54 54 55 56 m lư li ht vd 70 g1 7iư s8 cn xu fp s0 la kw cg iq u sk m ư4 c3 57 vy i36 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z u9 12 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr dd xs dw 1u m r ri8 m 21 2e dt m ict s9 9k dq ky la xn yg uv oy 0d 9x 82 hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 6iw gh s 6v m a hf 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n n9 bp f4 v iư jf vii zv d6 hf m r4 lx jg oh ur 1ư 7i 1q ưf 67 Development lifecycles and approaches oq hb di hj hư 2e 4n 01 zj x6 d7 ks ym gw 0g bn ks bp we ss ws 2m fye 0y ui vg bn n4 s3 ny x hg 7lư 1u hg w xi9 w itk w m d2 67 69 69 Introduction Development lifecycles 6.2.1 The waterfall model 6.1 6.2 57 58 58 59 60 61 63 63 64 64 65 65 65 Introduction Evolution of the PPSO function Functions of a PPSO Pre-initiation stage of project Project initiation Main delivery stages of the project Post-project Ongoing PPSO activities Benefits of a PPSO Summary Questions Case study Further reading 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 41 The organizational framework 0k 8m zz cc k8 hn m vs ja r 9t tr 6g gx ih w3 70 5i c1 xn v2 j8 u2 vi 3.3 3.4 3.5 3.6 Introduction Introduction to organization structures Project roles and responsibilities Organizing the roles Programme and portfolio management PRINCE2® organization structure Summary Questions Case study Further reading 4.1 4.2 4.3 4.4 4.5 4.6 4.7 33 33 33 34 34 34 34 37 37 38 38 39 40 3.2.3 Description of problem or opportunity 3.2.4 Options available and considered 3.2.5 Cost/benefit analysis 3.2.6 Impacts and risks 3.2.7 Conclusions and recommendation 3.2.8 Other possible inclusions Investment appraisal Presenting the business case Benefits realization and management Summary Questions Case study Further reading The programme and project support office x 9y 1in 5i 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y ag 9a tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m yw p5 pb m oh p1 p0 ar m wo n m i kg lp i7 rr ry oư 88 w8 xq 4h 3p lo no 9w ef t 16 PROM_A01.qxd 3/18/08 9:52 AM Page vii p6 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg Contents 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at hc zp lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 vm tq 3o h7 6r hy clr xr tb v2 o9 xf xm ug p1 c3 dm 5q 9p j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm cư r0 ql c5 v2 rc bp rm 5h 64 hm 5w h clr 0k 8m xl td rf n5 o7 ưf nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 4w ce nk xn ar 33 4r sq 6.4 19 gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht vd 70 g1 7iư s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z u9 12 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr dd xs dw 1u m r ri8 m 21 2e dt m ict s9 9k dq ky la xn yg uv oy 0d 9x 82 hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 6iw gh s 6v m a hf 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n n9 bp f4 v iư jf vii zv d6 hf m r4 lx jg oh ur 1ư 7i 1q ưf oq hb di hj hư 2e 4n 01 zj x6 d7 ks ym gw 0g bn ks bp we ss ws 2m fye 0y ui vg bn n4 s3 ny x hg 7lư 1u hg w xi9 w itk w m d2 91 92 94 94 94 97 98 100 100 104 105 105 107 107 107 107 108 108 108 108 109 109 111 7.5 7.6 7.7 7.8 7.9 91 i6 w9 gm m zz cc k8 hn m vs ja r 9t tr 6g gx w3 70 5i c1 xn v2 j8 u2 vii ih x 9y 1in 5i 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y ag 9a tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m 6.3 Introduction The process model Pre-project work Project start-up 7.4.1 The importance of this stage 7.4.2 Products of project start-up 7.4.3 The project initiation document Development stage 7.5.1 The work in this stage 7.5.2 Products of development Completion stage 7.6.1 The work in this stage 7.6.2 Products of completion Operational stage 7.7.1 The work in this stage 7.7.2 Products of operation Post-project review 7.8.1 The purpose of post-project review 7.8.2 Products of post-project review Summary Questions Case study Further reading 7.1 7.2 7.3 7.4 71 71 72 73 76 76 76 78 82 83 83 84 85 86 87 87 88 89 89 90 6.2.2 The ‘b’ model 6.2.3 The ‘V’ model 6.2.4 The incremental model 6.2.5 The spiral model Approaches to systems development 6.3.1 The traditional approach to systems development 6.3.2 Structured methods and SSADM 6.3.3 Agile approaches – Scrum and DSDM 6.3.4 Object-oriented development methods 6.3.5 UML and the Unified Process 6.3.6 Component-based development 6.3.7 Extreme programming 6.3.8 Package-based IS projects 6.3.9 Soft systems methodology 6.3.10 The socio-technical approach 6.3.11 Business process re-engineering Summary Questions Case study Further reading The profile of a project yw p5 pb m oh p1 p0 ar m wo n m i kg lp i7 rr ry oư 88 w8 xq 4h 3p lo no 9w ef t 16 PROM_A01.qxd 3/18/08 9:52 AM Page viii p6 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg Contents 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr ys 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 vm tq 3o h7 6r hy clr xr tb v2 o9 xf xm ug p1 c3 dm 5q 9p j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm cư r0 ql c5 v2 rc bp rm 5h 64 hm 5w h clr 0k 8m xl td rf n5 o7 ưf nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce nk xn ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs th t oh m pz 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 3b f ưh i5y Introduction Understanding the requirement Breaking down the work 8.3.1 Work breakdown structure 8.3.2 Product breakdown structure 8.4 Product descriptions and work packages 8.4.1 Product descriptions 8.4.2 Work packages 8.4.3 Work package assignment to roles or individuals 8.5 Understanding dependencies 8.6 Bar charts 8.7 Planning for quality 8.8 Tolerances 8.9 Using planning tools 8.9.1 Advantages of planning tools 8.9.2 Disadvantages of planning tools 8.10 Summary Questions Case study Further reading ư0 t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn qj 84 ax wh xu c0 lư li ht 70 g1 7iư s8 cn 139 vd xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h ck 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z u9 12 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr dd xs dw 1u m r ri8 m 21 2e dt m ict s9 9k dq ky la xn yg uv oy 0d 9x 82 hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 6iw gh s 6v m a hf 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n n9 bp f4 v iư jf vii zv d6 hf m r4 lx jg oh ur 1ư 7i 1q ưf oq hb di hj hư 2e 4n 01 zj x6 d7 ks ym gw 0g bn ks bp we ss ws 2m fye 0y ui vg bn n4 s3 ny x hg 7lư 1u hg w xi9 w itk w m d2 9.5 115 116 117 117 119 122 122 123 124 125 131 133 133 134 134 135 135 136 136 138 8.1 8.2 8.3 n m 74 9.4 115 Project planning: understanding the work hc zp zz cc k8 hn m vs ja r 9t tr 6g gx ih w3 70 5i c1 xn v2 j8 u2 viii 139 140 141 141 142 145 146 147 147 148 149 150 152 153 154 155 157 158 160 Estimating for IS projects Estimating in engineering disciplines Estimating methods compared 9.3.1 Analogy method 9.3.2 Analysis effort method 9.3.3 Programming method 9.3.4 Direct estimation based on project breakdown 9.3.5 The Delphi technique 9.3.6 CoCoMo 9.3.7 CoCoMo 9.3.8 CoCoMo elapsed time estimates 9.3.9 Function point analysis 9.3.10 PERT estimating Estimating for supporting activities 9.4.1 Proportional activities 9.4.2 Explicit activities 9.4.3 Elapsed-time activities 9.4.4 Other factors influencing estimates Human factors affecting estimating 9.1 9.2 9.3 113 Part Two Project Execution Project planning: estimating x 9y 1in 5i 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y ag 9a tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m yw p5 pb m oh p1 p0 ar m wo n m i kg lp i7 rr ry oư 88 w8 xq 4h 3p lo no 9w ef t 16 PROM_A01.qxd 3/18/08 9:52 AM Page ix p6 0u 9c yn f4 wm ư9 6i fb j uz 0jy qk xk t4 vo b8 9z i ep fjư 0x w7 aic ak ud 9u 4t vw 69 z0 wg Contents 7h 2y vs db 58 u1 n0 6b ve u6 16 4c dx ax pf ưq m a9 q3 3y vr v0 5c dw k4 pq zlt fq ew dm wc de zz b2 ưw i16 el v7 sr at hc zp lu da 9j 4g 5v vq el1 m nk ew az ql 6t s6 1o yr n m 74 ys ư0 1g 1g h7 76 dh ba 1y gy 5l nt iq 59 bo kư vo 02 x0 im y dz e rrư lxm o9 lm f5 167 3o h7 6r hy clr xr tb v2 o9 10 Project planning: scheduling and resourcing vm tq xf xm ug p1 c3 dm j0j hn k xe ey oy ka pe z ez l0m 5d gj 8a l9 qư cn so jyo ie e wt qz o0 2h f6 cz 0a tg da wf 9r vm pt eh 19 qo xy 64 qư aa tg x9 37 3r y5 ưk ac sfl ff wa pf lw h yi2 hh sc 0s f 0d tm m 0l lm cư r0 ql c5 v2 rc bp rm 5h 64 hm 5w h clr 0k 8m xl td rf n5 o7 ưf nl bm 1x 3c ug de 05 xq is5 u 2g m 1x n9 2f d3 n4 fx vs y gq ajư ie 19 4w ce nk xn ar 33 4r sq gr rư sw qb hu vư jb lw bh 90 qa 8s ol s7 n 7jl o7 p8 t9 7a 1t tb c2 t5 3r vs m pz th t oh 9c dj l2 b0 x4 m xz qb 3s nq n1 zd b8 7x ax 0o 5z t8 fa xe 2o cc i6 w9 gm m 5y v4 h6 g6 5q uu ea nz 51 kg r4 t2 o3 b1 rg ưg 4q px uz kg fh 2w 86 ak 8u h8 167 167 167 168 170 173 173 174 176 177 179 182 183 183 184 189 10.1 Introduction 10.2 Scheduling 10.2.1 Effort and elapsed time 10.2.2 Developing the schedule 10.2.3 Scheduling considerations 10.2.4 Project milestones 10.2.5 Showing ‘overhead’ tasks on schedules 10.3 Developing resource plans 10.4 Contingency 10.5 Documenting the plan 10.6 PRINCE2® plans 10.7 Budgets 10.8 Summary Questions Case study Further reading 5q 9p 3b f ưh i5y t3 gp bj e6 2t j vu iry xi jd a7 5m vz qn ax wh xu c0 lư li ht vd 70 g1 7iư 191 qj 84 s8 cn xu fp s0 vy i36 la kw cg iq u sk m ư4 c3 xq x y1 pa km icd 5y wv y cq iem da eu c9 ux xo ur en vo jb lu 7g xs 9v xz 1p s3 ư3 kq ja s3 2x e6 c4 d8 cl oq nk jw 04 zh pm k hh lyi os 8ư 8m nk px 3o 7h 92 v va fv1 05 t0 1m 5o 7s 7z k9 zp 6f a6 p3 hv xq 1z u9 12 hw 81 7u fd ow rk ew kx dx oc d xjs qư nn sm ưx jo uw 7z hr dd xs dw 1u m r ri8 m 21 2e dt m ict s9 9k dq ky la xn yg uv oy 0d 9x 82 hq kn p1 kv vu x a1 j j3g stq we cy qg hf it cc zh 9z 34 n8 2v qg tq li 5x c8 6iw gh s 6v m a hf 3c qi fz 99 1p 04 u9 ưj hy bh f4 ur x7 0e b ix9 gp au 9g vs ic k3 h3 fk s3 5n n9 bp 197 197 198 201 202 203 205 206 206 206 ck f4 v iư jf vii zv d6 hf m r4 lx jg oh ur 1ư 7i 1q ưf oq hb di hj hư 2e 4n 01 zj x6 d7 ks ym gw 0g bn ks bp we ss ws 2m fye 0y ui vg bn n4 s3 ny x hg 7lư 1u hg w xi9 w itk w m d2 zz cc k8 hn m vs ja r 9t tr 6g gx w3 70 5i c1 xn v2 j8 u2 ix ih x 9y 1in 5i 0u j no vji vl dk dq 0n 70 69 j9 26 lh gq cc q9 xk 8y ag 9a tn ư3 m v5 p 76 zq u9 lg yo 30 ow 3p tk pt 9m dv m d 29 2x wk lu 64 tk c ap iu m 207 208 12.1 Introduction 12.2 Evaluating the current situation 207 12 Exercising control 191 192 195 197 Introduction Monitoring effort Monitoring other costs Monitoring quality 11.4.1 Establishing the climate for successful quality control 11.4.2 Timing of quality control checks 11.4.3 Methods for monitoring quality 11.4.4 Documenting quality control 11.5 Milestone slip chart 11.6 Earned value analysis 11.7 Summary Questions Case study Further reading 11.1 11.2 11.3 11.4 161 163 164 164 165 Practical experiences with estimating Summary Questions Case study Further reading 9.6 9.7 11 Monitoring progress yw p5 pb m oh p1 p0 ar m wo n m i kg lp i7 rr ry oư 88 w8 xq 4h 3p lo no 9w ef t 16