Ebook Management information systems (10e): Part 2

Ebook Management information systems (10e): Part 2 presents the following content: Chapter 7: eBusiness Systems, Chapter 9: eCommerce systems, Chapter 10: Decision support systems, Chapter 11: Developing businessIT strategies, Chapter 12: Developing businessIT solutions, Chapter 13: Security and ethical challenges, Chapter 14: Enterprise and global management of information technology. 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Chapter I n my younger and more vulnerable years my father gave me some advice that I’ve been turning over in my mind ever since ‘Whenever you feel like criticizing any one,’ he told me, ‘just remember that all the people in this world haven’t had the advantages that you’ve had.’ He didn’t say any more but we’ve always been unusually communicative in a reserved way, and I understood that he meant a great deal more than that In consequence I’m in- clined to reserve all judgments, a habit that has opened up many curious natures to me and also made me the victim of not a few veteran bores The abnormal mind is quick to detect and attach itself to this quality when it appears in a normal person, and so it came about that in college I was unjustly accused of being a politician, because I was privy to the secret griefs of wild, unknown men Most of the con- fidences were unsought—frequently I have feigned sleep, preoccupation, or a hostile levity when I realized by some unmistakable sign that an intimate revelation was quiver- ing on the horizon—for the intimate revelations of young men or at least the terms in which they express them are usually plagiaristic and marred by obvious suppressions Reserving judgments is a matter of infinite hope I am still a little afraid of missing something if I forget that, as my fa- The Great Gatsby ther snobbish snobbishly repeat a sense of the fundamental decencies is parcelled out unequally at birth And, after boasting this way of my tolerance, I come to the admission that it has a limit Conduct may be founded on the hard rock or the wet marshes but after a certain point I don’t care what it’s founded on When I came back from the East last autumn I felt that I wanted the world to be in uniform and at a sort of moral attention forever; I want- ed no more riotous excursions with privileged glimpses into the human heart Only Gatsby, the man who gives his name to this book, was exempt from my reaction—Gatsby who represented everything for which I have an unaffect- ed scorn If personality is an unbroken series of successful gestures, then there was something gorgeous about him, some heightened sensitivity to the promises of life, as if he were related to one of those intricate machines that register earthquakes ten thousand miles away This responsiveness had nothing to with that flabby impressionability which is dignified under the name of the ‘creative temperament’— it was an extraordinary gift for hope, a romantic readiness such as I have never found in any other person and which it is not likely I shall ever find again No—Gatsby turned out all right at the end; it is what preyed on Gatsby, what foul dust floated in the wake of his dreams that temporarily in the abortive sorrows and short- winded elations of men My family have been prominent, well-to-do people in this middle-western city for three generations The Car- Free eBooks at Planet eBook.com raways are something of a clan and we have a tradition that we’re descended from the Dukes of Buccleuch, but the ac- tual founder of my line was my grandfather’s brother who came here in fifty-one, sent a substitute to the Civil War and started the wholesale hardware business that my father car- ries on today I never saw this great-uncle but I’m supposed to look like him—with special reference to the rather hard-boiled painting that hangs in Father’s office I graduated from New Haven in 1915, just a quarter of a century after my father, and a little later I participated in that delayed Teutonic mi- gration known as the Great War I enjoyed the counter-raid so thoroughly that I came back restless Instead of being the warm center of the world the middle-west now seemed like the ragged edge of the universe—so I decided to go east and learn the bond business Everybody I knew was in the bond business so I supposed it could support one more single man All my aunts and uncles talked it over as if they were choosing a prep-school for me and finally said, ‘Why—ye- es’ with very grave, hesitant faces Father agreed to finance me for a year and after vario perma- nently, I thought, in the spring of twenty-two The practical thing was to find rooms in the city but it was a warm season and I had just left a country of wide lawns and friendly trees, so when a young man at the office sug- gested that we take a house together in a commuting town it sounded like a great idea He found the house, a weather beaten cardboard bungalow at eighty a month, but at the last minute the firm ordered him to Washington and I went The Great Gatsby out to the country alone I had a dog, at least I had him for a few days until he ran away, and an old Dodge and a Finnish woman who made my bed and cooked breakfast and mut- tered Finnish wisdom to herself over the electric stove It was lonely for a day or so until one morning some man, more recently arrived than I, stopped me on the road ‘How you get to West Egg village?’ he asked helpless- ly I told him And as I walked on I was lonely no longer I was a guide, a pathfinder, an original settler He had casu- ally conferred on me the freedom of the neighborhood And so with the sunshine and the great bursts of leaves growing on the trees—just as things grow in fast movies—I had that familiar conviction that life was beginning over again with the summer There was so much to read for one thing and so much fine health to be pulled down out of the young breath-giv- in volumes on banking and credit and investment securities and they stood on my shelf in red and gold like new money from the mint, promising to unfold the shining secrets that only Midas and Morgan and Mae- cenas knew And I had the high intention of reading many other books besides I was rather literary in college—one year I wrote a series of very solemn and obvious editorials for the ‘Yale News’—and now I was going to bring back all such things into my life and become again that most limited of all specialists, the ‘well-rounded man.’ This isn’t just an epigram—life is much more successfully looked at from a single window, after all Free eBooks at Planet eBook.com It was a matter of chance that I should have rented a house in one of the strangest communities in North Ameri- ca It was on that slender riotous island which extends itself due east of New York and where there are, among other natural curiosities, two unusual formations of land Twenty miles from the city a pair of enormous eggs, identical in contour and separated only by a courtesy bay, jut out into the most domesticated body of salt water in the Western Hemisphere, the great wet barnyard of Long Island Sound They are not perfect ovals—like the egg in the Columbus story they are both crushed flat at the contact end—but their physical resemblance must be a source of perpetua that fly overhead To the wingless a more arresting phenomenon is their dissimilarity in every particular except shape and size I lived at West Egg, the—well, the less fashionable of the two, though this is a most superficial tag to express the bi- zarre and not a little sinister contrast between them My house was at the very tip of the egg, only fifty yards from the Sound, and squeezed between two huge places that rented for twelve or fifteen thousand a season The one on my right was a colossal affair by any standard—it was a factual imi- tation of some Hôtel de Ville in Normandy, with a tower on one side, spanking new under a thin beard of raw ivy, and a marble swimming pool and more than forty acres of lawn and garden It was Gatsby’s mansion Or rather, as I didn’t know Mr Gatsby it was a mansion inhabited by a gentle- man of that name My own house was an eye-sore, but it was a small eye-sore, and it had been overlooked, so I had a The Great Gatsby view of the water, a partial view of my neighbor’s lawn, and the consoling proximity of millionaires—all for eighty dol- lars a month Across the courtesy bay the white palaces of fashionable East Egg glittered along the water, and the history of the summer really begins on the evening I drove over there to have dinner with the Tom Buchanans Daisy was my second cousin once removed and I’d know just after the war I spent two days with them in Chicago Her husband, among various physical accomplishments, had been one of the most powerful ends that ever played football at New Haven—a national figure in a way, one of those men who reach such an acute limited excellence at twenty-one that everything afterward savors of anti-cli- max His family were enormously wealthy—even in college his freedom with money was a matter for reproach—but now he’d left Chicago and come east in a fashion that rather took your breath away: for instance he’d brought down a string of polo ponies from Lake Forest It was hard to real- ize that a man in my own generation was wealthy enough to that Why they came east I don’t know They had spent a year in France, for no particular reason, and then drifted here and there unrestfully wherever people played polo and were rich together This was a permanent move, said Daisy over the telephone, but I didn’t believe it—I had no sight into Daisy’s heart but I felt that Tom would drift on forever seek- ing a little wistfully for the dramatic turbulence of some irrecoverable football game Free eBooks at Planet eBook.com And so it happened that on a warm windy evening I drove over to East Egg to see two old friends whom I scarce- ly knew at all Their house was even more elaborate than I expected, a cheerful re Colonial man- sion overlooking the bay The lawn started at the beach and ran toward the front door for a quarter of a mile, jumping over sun-dials and brick walks and burning gardens—final- ly when it reached the house drifting up the side in bright vines as though from the momentum of its run The front was broken by a line of French windows, glowing now with reflected gold, and wide open to the warm windy afternoon, and Tom Buchanan in riding clothes was standing with his legs apart on the front porch He had changed since his New Haven years Now he was a sturdy, straw haired man of thirty with a rather hard mouth and a supercilious manner Two shining, arrogant eyes had established dominance over his face and gave him the appearance of always leaning aggressively forward Not even the effeminate swank of his riding clothes could hide the enormous power of that body—he seemed to fill those glistening boots until he strained the top lacing and you could see a great pack of muscle shifting when his shoulder moved under his thin coat It was a body capable of enor- mous leverage—a cruel body His speaking voice, a gruff husky tenor, added to the im- pression of fractiousness he conveyed There was a touch of paternal contempt in it, even toward people he liked—and there were men at New Haven who had hated his guts ‘Now, these matters is final,’ 10 The Great Gatsby he seemed to say, ‘just because I’m stronger and more of a man than you are.’ We were in the same Senior Society, and while we were never intimate I always had the impression that he approved of me and wanted me to like him with some harsh, defiant wistfulness of his own We talked for a few minutes on the sunny porch ‘I’ve got a nice place here,’ he said, his eyes flashing about restlessly Turning me around by one arm he moved a broad flat hand along the front vista, including in its sweep a sunken Italian garden, a half acre of deep pungent roses and a snub- nosed motor boat that bumped the tide off shore ‘It belonged to Demaine the oil man.’ He turned me around again, politely and abruptly ‘We’ll go inside.’ We walked through a high hallway into a bright rosy- colored space, fragilely bound into the house by French windows at either end The windows were ajar and gleaming white against the fresh grass outside that seemed to grow a little way into the house A breeze blew through the room, blew curtains in at one end and out the other like pale flags, twisting them up toward the frosted wedding cake of the ceiling—and then rippled over the wine-colored rug, mak- ing a shadow on it as wind does on the sea The only completely stationary object in the room was an enormous couch on which tw buoyed up as though upon an anchored balloon They were both in white and their dresses were rippling and fluttering as if they had just been blown back in after a short flight around the house I must have stood for a few moments listening to obr76817_ch07_270-306.indd Page 270 8/13/10 2:58 PM user-f494 /Volumes/203/MHBR178/sLa1719X_disk1of1/007731719X/sLa1719X_pagefiles Chapter I n my younger and more vulnerable years my father gave me some advice that I’ve been turning over in my mind ever since ‘Whenever you feel like criticizing any one,’ he told me, ‘just remember that all the people in this world haven’t had the advantages that you’ve had.’ He didn’t say any more but we’ve always been unusually communicative in a reserved way, and I understood that he meant a great deal more than that In consequence I’m in- clined to reserve all judgments, a habit that has opened up many curious natures to me and also made me the victim of not a few veteran bores The abnormal mind is quick to detect and attach itself to this quality when it appears in a normal person, and so it came about that in college I was unjustly accused of being a politician, because I was privy to the secret griefs of wild, unknown men Most of the con- fidences were unsought—frequently I have feigned sleep, preoccupation, or a hostile levity when I realized by some unmistakable sign that an intimate revelation was quiver- ing on the horizon—for the intimate revelations of young men or at least the terms in which they express them are usually plagiaristic and marred by obvious suppressions Reserving judgments is a matter of infinite hope I am still a little afraid of missing something if I forget that, as my fa- The Great Gatsby ther snobbishly suggested, and I snobbishly repeat a sense of the fundamental decencies is parcelled out unequally at birth And, after boasting this way of my tolerance, I come to the admission that it has a limit Conduct may be founded on the hard rock or the wet marshes but after a certain point I don’t care what it’s founded on When I came back from the East last autumn I felt that I wanted the world to be in uniform and at a sort of moral attention forever; I want- ed no more riotous excursions with privileged glimpses into the human heart Only Gatsby, the man who gives his name to this book, was exempt from my reaction—Gatsby who represented everything for which I have an unaffect- ed scorn If personality is an unbroken series of successful gestures, then there was something gorgeous about him, some heightened sensitivity to the promises of life, as if he were related to one of those intricate machines that register earthquakes ten thousand miles away This responsiveness had nothing to with that flabby impressionability which is dignified under the name of the ‘creative temperament’— it was an extraordinary gift for hope, a romantic readiness such as I have never found in any other person and which it is not likely I shall ever find again No—Gatsby turned out all right at the end; it is what preyed on Gatsby, what foul dust floated in the wake of his dreams that temporarily closed out my interest in the abortive sorrows and short- winded elations of men My family have been prominent, well-to-do people in this middle-western city for three generations The Car- Free eBooks at Planet eBook.com raways are something of a clan and we have a tradition that we’re descended from the Dukes of Buccleuch, but the ac- tual founder of my line was my grandfather’s brother who came here in fifty-one, sent a substitute to the Civil War and started the wholesale hardware business that my father car- ries on today I never saw this great-uncle but I’m supposed to look like him—with special reference to the rather hard-boiled painting that hangs in Father’s office I graduated from New Haven in 1915, just a quarter of a century after my father, and a little later I participated in that delayed Teutonic mi- gration known as the Great War I enjoyed the counter-raid so thoroughly that I came back restless Instead of being the warm center of the world the middle-west now seemed like the ragged edge of the universe—so I decided to go east and learn the bond business Everybody I knew was in the bond business so I supposed it could support one more single man All my aunts and uncles talked it over as if they were choosing a prep-school for me and finally said, ‘Why—ye- es’ with very grave, hesitant faces Father agreed to finance me for a year and after various delays I came east, perma- nently, I thought, in the spring of twenty-two The practical thing was to find rooms in the city but it was a warm season and I had just left a country of wide lawns and friendly trees, so when a young man at the office sug- gested that we take a house together in a commuting town it sounded like a great idea He found the house, a weather beaten cardboard bungalow at eighty a month, but at the last minute the firm ordered him to Washington and I went The Great Gatsby out to the country alone I had a dog, at least I had him for a few days until he ran away, and an old Dodge and a Finnish woman who made my bed and cooked breakfast and mut- tered Finnish wisdom to herself over the electric stove It was lonely for a day or so until one morning some man, more recently arrived than I, stopped me on the road ‘How you get to West Egg village?’ he asked helpless- ly I told him And as I walked on I was lonely no longer I was a guide, a pathfinder, an original settler He had casu- ally conferred on me the freedom of the neighborhood And so with the sunshine and the great bursts of leaves growing on the trees—just as things grow in fast movies—I had that familiar conviction that life was beginning over again with the summer There was so much to read for one thing and so much fine health to be pulled down out of the young breath-giv- ing air I bought a dozen Management Challenges volumes on banking and credit and investment securities and they stood on my shelf in red and gold like new money from the mint, promising to unfold the shining secrets that only Midas and Morgan and Mae- cenas knew And I had the high intention of reading many other books besides I was rather literary in college—one year I wrote a series of very solemn and obvious editorials for the ‘Yale News’—and now I was going to bring back all such things into my life and become again that most limited of all specialists, the ‘well-rounded man.’ This isn’t just an epigram—life is much more successfully looked at from a single window, after all Free eBooks at Planet eBook.com It was a matter of chance that I should have rented a house in one of the strangest communities in North Ameri- ca It was on that slender riotous island which extends itself due east of New York and where there are, among other natural curiosities, two unusual formations of land Twenty miles from the city a pair of enormous eggs, identical in contour and separated only by a courtesy bay, jut out into the most domesticated body of salt water in the Western Hemisphere, the great wet barnyard of Long Island Sound They are not perfect ovals—like the egg in the Columbus story they are both crushed flat at the contact end—but their physical resemblance must be a source of perpetual confusion to the gulls MODULE III that fly overhead To the wingless a more arresting phenomenon is their dissimilarity in every particular except shape and size I lived at West Egg, the—well, the less fashionable of the two, though this is a most superficial tag to express the bi- zarre and not a little sinister contrast between them My house was at the very tip of the egg, only fifty yards from the Sound, and squeezed between two huge places that rented for twelve or fifteen thousand a season The one on my right was a colossal affair by any standard—it was a factual imi- tation of some Hôtel de Ville in Normandy, with a tower on one side, spanking new under a thin beard of raw ivy, and a marble swimming pool and more than forty acres of lawn and garden It was Gatsby’s mansion Or rather, as I didn’t know Mr Gatsby it was a mansion inhabited by a gentle- man of that name My own house was an eye-sore, but it was a small eye-sore, and it had been overlooked, so I had a The Great Gatsby view of the water, a partial view of my neighbor’s lawn, and the consoling proximity of millionaires—all for eighty dol- lars a month Across the courtesy bay the white palaces of fashionable East Egg glittered along the water, and the history of the summer really begins on the evening I drove over there to have dinner with the Tom Buchanans Daisy was my second cousin once removed and I’d known Tom in college And Business Applications Module III Information Technologies just after the war I spent two days with them in Chicago Her husband, among various physical accomplishments, had been one of the most powerful ends that ever played football at New Haven—a national figure in a way, one of those men who reach such an acute limited excellence at twenty-one that everything afterward savors of anti-cli- max His family were enormously wealthy—even in college his freedom with money was a matter for reproach—but now he’d left Chicago and come east in a fashion that rather took your breath away: for instance he’d brought down a string of polo ponies from Lake Forest It was hard to real- ize that a man in my own generation was wealthy enough to that Why they came east I don’t know They had spent a year in France, for no particular reason, and then drifted here and there unrestfully wherever people played polo and were rich together This was a permanent move, said Daisy over the telephone, but I didn’t believe it—I had no sight into Daisy’s heart but I felt that Tom would drift on forever seek- ing a little wistfully for the dramatic turbulence of some irrecoverable football game Free eBooks at Planet eBook.com And so it happened that on a warm windy evening I drove over to East Egg to see two old friends whom I scarce- ly knew at all Their house was even more elaborate than I expected, a cheerful red and white Georgian Colonial man- sion overlooking the bay The lawn started at the beach and ran toward the front door for a quarter of a mile, jumping over sun-dials and brick walks and burning gardens—final- ly when it reached the house drifting up the side in bright vines as though from the momentum of its run The front was broken by a line of French windows, glowing now with reflected gold, and wide open to the warm windy afternoon, and Tom Buchanan in riding clothes was standing with his legs apart on the front porch He had changed since his New Haven years Now he was a sturdy, straw haired man of thirty with a rather hard mouth and a supercilious manner Two shining, arrogant eyes had established dominance over his face and gave him the appearance of always leaning aggressively forward Not even the effeminate swank of his riding clothes could hide the enormous power of that body—he seemed to fill those glistening boots until he strained the top lacing and you could see a great pack of muscle shifting when his shoulder moved under his thin coat It was a body capable of enor- mous leverage—a cruel body His speaking voice, a gruff husky tenor, added to the im- pression of fractiousness he conveyed There was a touch of paternal contempt in it, even toward people he liked—and there were men at New Haven who had hated his guts ‘Now, don’t think my opinion on these matters is final,’ 10 The Great Gatsby he seemed to say, ‘just because I’m stronger and more of a man than you are.’ We were in the same Senior Society, and while we were never intimate I always had the impression that he approved of me and wanted me to like him with some harsh, defiant wistfulness of his own We talked for a few minutes on the sunny porch ‘I’ve got a nice place here,’ he said, his eyes flashing about restlessly Turning me around by one arm he moved a broad flat hand along the front vista, including in its sweep a sunken Italian garden, a half acre of deep pungent roses and a snub- nosed motor boat that bumped the tide off shore ‘It belonged to Demaine the oil man.’ He turned me around again, politely and abruptly ‘We’ll go inside.’ We walked through a high hallway into a bright rosy- colored space, fragilely bound into the house by French windows at either end The windows were ajar and gleaming white against the fresh grass outside that seemed to grow a little way into the house A breeze blew through the room, blew curtains in at one end and out the other like pale flags, twisting them up toward the frosted wedding cake of the ceiling—and then rippled over the wine-colored rug, mak- ing a shadow on it as wind does on the sea The only completely stationary object in the room was an enormous couch on which two young women were Development Processes buoyed up as though upon an anchored balloon They were both in white and their dresses were rippling and fluttering as if they had just been blown back in after a short flight around the house I must have stood for a few moments listening to Foundation Concepts BUSINESS APPLICATIONS H ow internet technologies and other forms of IT support business processes, e-commerce, and business decision making? The four chapters of this module show you how such business applications of information systems are accomplished in today’s networked enterprises • Chapter 7: e-Business Systems describes how information systems integrate • • • 270 and support enterprisewide business processes, as well as the business functions of marketing, manufacturing, human resource management, accounting, and finance Chapter 8: Enterprise Business Systems outlines the goals and components of customer relationship management, enterprise resource planning, and supply chain management, and discusses the benefits and challenges of these major enterprise applications Chapter 9: e-Commerce Systems introduces the basic process components of e-commerce systems, and discusses important trends, applications, and issues in e-commerce Chapter 10: Supporting Decision Making shows how management information systems, decision support systems, executive information systems, expert systems, and artificial intelligence technologies can be applied to decision-making situations faced by business managers and professionals in today’s dynamic business environment obr76817_ch07_270-306.indd Page 271 8/13/10 2:58 PM user-f494 /Volumes/203/MHBR178/sLa1719X_disk1of1/007731719X/sLa1719X_pagefiles Chapter I n my younger and more vulnerable years my father gave me some advice that I’ve been turning over in my mind ever since ‘Whenever you feel like criticizing any one,’ he told me, ‘just remember that all the people in this world haven’t had the advantages that you’ve had.’ He didn’t say any more but we’ve always been unusually communicative in a reserved way, and I understood that he meant a great deal more than that In consequence I’m in- clined to reserve all judgments, a habit that has opened up many curious natures to me and also made me the victim of not a few veteran bores The abnormal mind is quick to detect and attach itself to this quality when it appears in a normal person, and so it came about that in college I was unjustly accused of being a politician, because I was privy to the secret griefs of wild, unknown men Most of the con- fidences were unsought—frequently I have feigned sleep, preoccupation, or a hostile levity when I realized by some unmistakable sign that an intimate revelation was quiver- ing on the horizon—for the intimate revelations of young men or at least the terms in which they express them are usually plagiaristic and marred by obvious suppressions Reserving judgments is a matter of infinite hope I am still a little afraid of missing something if I forget that, as my fa- The Great Gatsby ther snobbishly suggested, and I snobbishly repeat a sense of the fundamental decencies is parcelled out unequally at birth And, after boasting this way of my tolerance, I come to the admission that it has a limit Conduct may be founded on the hard rock or the wet marshes but after a certain point I don’t care what it’s founded on When I came back from the East last autumn I felt that I wanted the world to be in uniform and at a sort of moral attention forever; I want- ed no more riotous excursions with privileged glimpses into the human heart Only Gatsby, the man who gives his name to this book, was exempt from my reaction—Gatsby who represented everything for which I have an unaffect- ed scorn If personality is an unbroken series of successful gestures, then there was something gorgeous about him, some heightened sensitivity to the promises of life, as if he were related to one of those intricate machines that register earthquakes ten thousand miles away This responsiveness had nothing to with that flabby impressionability which is dignified under the name of the ‘creative temperament’— it was an extraordinary gift for hope, a romantic readiness such as I have never found in any other person and which it is not likely I shall ever find again No—Gatsby turned out all right at the end; it is what preyed on Gatsby, what foul dust floated in the wake of his dreams that temporarily closed out my interest in the abortive sorrows and short- winded elations of men My family have been prominent, well-to-do people in this middle-western city for three generations The Car- Free eBooks at Planet eBook.com raways are something of a clan and we have a tradition that we’re descended from the Dukes of Buccleuch, but the ac- tual founder of my line was my grandfather’s brother who came here in fifty-one, sent a substitute to the Civil War and started the wholesale hardware business that my father car- ries on today I never saw this great-uncle but I’m supposed to look like him—with special reference to the rather hard-boiled painting that hangs in Father’s office I graduated from New Haven in 1915, just a quarter of a century after my father, and a little later I participated in that delayed Teutonic mi- gration known as the Great War I enjoyed the counter-raid so thoroughly that I came back restless Instead of being the warm center of the world the middle-west now seemed like the ragged edge of the universe—so I decided to go east and learn the bond business Everybody I knew was in the bond business so I supposed it could support one more single man All my aunts and uncles talked it over as if they were choosing a prep-school for me and finally said, ‘Why—ye- es’ with very grave, hesitant faces Father agreed to finance me for a year and after various delays I came east, perma- nently, I thought, in the spring of twenty-two The practical thing was to find rooms in the city but it was a warm season and I had just left a country of wide lawns and friendly trees, so when a young man at the office sug- gested that we take a house together in a commuting town it sounded like a great idea He found the house, a weather beaten cardboard bungalow at eighty a month, but at the last minute the firm ordered him to Washington and I went The Great Gatsby out to the country alone I had a dog, at least I had him for a few days until he ran away, and an old Dodge and a Finnish woman who made my bed and cooked breakfast and mut- tered Finnish wisdom to herself over the electric stove It was lonely for a day or so until one morning some man, more recently arrived than I, stopped me on the road ‘How you get to West Egg village?’ he asked helpless- ly I told him And as I walked on I was lonely no longer I was a guide, a pathfinder, an original settler He had casu- ally conferred on me the freedom of the neighborhood And so with the sunshine and the great bursts of leaves growing on the trees—just as things grow in fast movies—I had that familiar conviction that life was beginning over again with the summer There was so much to read for one thing and so much fine health to be pulled down out of the young breath-giv- ing air I bought a dozen Management Challenges volumes on banking and credit and investment securities and they stood on my shelf in red and gold like new money from the mint, promising to unfold the shining secrets that only Midas and Morgan and Mae- cenas knew And I had the high intention of reading many other books besides I was rather literary in college—one year I wrote a series of very solemn and obvious editorials for the ‘Yale News’—and now I was going to bring back all such things into my life and become again that most limited of all specialists, the ‘well-rounded man.’ This isn’t just an epigram—life is much more successfully looked at from a single window, after all Free eBooks at Planet eBook.com It was a matter of chance that I should have rented a house in one of the strangest communities in North Ameri- ca It was on that slender riotous island which extends itself due east of New York and where there are, among other natural curiosities, two unusual formations of land Twenty miles from the city a pair of enormous eggs, identical in contour and separated only by a courtesy bay, jut out into the most domesticated body of salt water in the Western Hemisphere, the great wet barnyard of Long Island Sound They are not perfect ovals—like the egg in the Columbus story they are both crushed flat at the contact end—but their physical resemblance must be a source of perpetual confusion to the gulls CHAPTER that fly overhead To the wingless a more arresting phenomenon is their dissimilarity in every particular except shape and size I lived at West Egg, the—well, the less fashionable of the two, though this is a most superficial tag to express the bi- zarre and not a little sinister contrast between them My house was at the very tip of the egg, only fifty yards from the Sound, and squeezed between two huge places that rented for twelve or fifteen thousand a season The one on my right was a colossal affair by any standard—it was a factual imi- tation of some Hôtel de Ville in Normandy, with a tower on one side, spanking new under a thin beard of raw ivy, and a marble swimming pool and more than forty acres of lawn and garden It was Gatsby’s mansion Or rather, as I didn’t know Mr Gatsby it was a mansion inhabited by a gentle- man of that name My own house was an eye-sore, but it was a small eye-sore, and it had been overlooked, so I had a The Great Gatsby view of the water, a partial view of my neighbor’s lawn, and the consoling proximity of millionaires—all for eighty dol- lars a month Across the courtesy bay the white palaces of fashionable East Egg glittered along the water, and the history of the summer really begins on the evening I drove over there to have dinner with the Tom Buchanans Daisy was my second cousin once removed and I’d known Tom in college And Business Applications Module III Information Technologies just after the war I spent two days with them in Chicago Her husband, among various physical accomplishments, had been one of the most powerful ends that ever played football at New Haven—a national figure in a way, one of those men who reach such an acute limited excellence at twenty-one that everything afterward savors of anti-cli- max His family were enormously wealthy—even in college his freedom with money was a matter for reproach—but now he’d left Chicago and come east in a fashion that rather took your breath away: for instance he’d brought down a string of polo ponies from Lake Forest It was hard to real- ize that a man in my own generation was wealthy enough to that Why they came east I don’t know They had spent a year in France, for no particular reason, and then drifted here and there unrestfully wherever people played polo and were rich together This was a permanent move, said Daisy over the telephone, but I didn’t believe it—I had no sight into Daisy’s heart but I felt that Tom would drift on forever seek- ing a little wistfully for the dramatic turbulence of some irrecoverable football game Free eBooks at Planet eBook.com And so it happened that on a warm windy evening I drove over to East Egg to see two old friends whom I scarce- ly knew at all Their house was even more elaborate than I expected, a cheerful red and white Georgian Colonial man- sion overlooking the bay The lawn started at the beach and ran toward the front door for a quarter of a mile, jumping over sun-dials and brick walks and burning gardens—final- ly when it reached the house drifting up the side in bright vines as though from the momentum of its run The front was broken by a line of French windows, glowing now with reflected gold, and wide open to the warm windy afternoon, and Tom Buchanan in riding clothes was standing with his legs apart on the front porch He had changed since his New Haven years Now he was a sturdy, straw haired man of thirty with a rather hard mouth and a supercilious manner Two shining, arrogant eyes had established dominance over his face and gave him the appearance of always leaning aggressively forward Not even the effeminate swank of his riding clothes could hide the enormous power of that body—he seemed to fill those glistening boots until he strained the top lacing and you could see a great pack of muscle shifting when his shoulder moved under his thin coat It was a body capable of enor- mous leverage—a cruel body His speaking voice, a gruff husky tenor, added to the im- pression of fractiousness he conveyed There was a touch of paternal contempt in it, even toward people he liked—and there were men at New Haven who had hated his guts ‘Now, don’t think my opinion on these matters is final,’ 10 The Great Gatsby he seemed to say, ‘just because I’m stronger and more of a man than you are.’ We were in the same Senior Society, and while we were never intimate I always had the impression that he approved of me and wanted me to like him with some harsh, defiant wistfulness of his own We talked for a few minutes on the sunny porch ‘I’ve got a nice place here,’ he said, his eyes flashing about restlessly Turning me around by one arm he moved a broad flat hand along the front vista, including in its sweep a sunken Italian garden, a half acre of deep pungent roses and a snub- nosed motor boat that bumped the tide off shore ‘It belonged to Demaine the oil man.’ He turned me around again, politely and abruptly ‘We’ll go inside.’ We walked through a high hallway into a bright rosy- colored space, fragilely bound into the house by French windows at either end The windows were ajar and gleaming white against the fresh grass outside that seemed to grow a little way into the house A breeze blew through the room, blew curtains in at one end and out the other like pale flags, twisting them up toward the frosted wedding cake of the ceiling—and then rippled over the wine-colored rug, mak- ing a shadow on it as wind does on the sea The only completely stationary object in the room was an enormous couch on which two young women were buoyed up as though upon an anchored balloon They were both in white and their dresses were rippling and fluttering as if they had just been blown back in after a short flight around the house I must have stood for a few moments listening to Development Processes Foundation Concepts e-BUSINESS SYSTEMS Ch apt er Highligh t s L ea r n i n g O bj ect i v e s Section I e-Business Systems After reading and studying this chapter, you should be able to: Introduction Cross-Functional Enterprise Applications Real World Case: Toyota Europe, Campbell Soup Company, Sony Pictures, and W W Grainger: Making the Case for Enterprise Architects Enterprise Application Integration Transaction Processing Systems Enterprise Collaboration Systems Identify the following cross-functional enterprise systems, and give examples of how they can provide significant business value to a company: Section II Functional Business Systems Introduction Marketing Systems Real World Case: Nationwide Insurance: Unified Financial Reporting and “One Version of the Truth” Manufacturing Systems Human Resource Systems Accounting Systems Financial Management Systems Real World Case: Cisco Systems: Telepresence and the Future of Collaboration Real World Case: OHSU, Sony, Novartis, and Others: Strategic Information Systems—It’s HR’s Turn a Enterprise application integration b Transaction processing systems c Enterprise collaboration systems Give examples of how Internet and other information technologies support business processes within the business functions of accounting, finance, human resource management, marketing, and production and operations management 271 obr76817_ch07_270-306.indd Page 272 13/08/10 7:37 PM user-f501 /Users/user-f501/Desktop Chapter I n my younger and more vulnerable years my father gave me some advice that I’ve been turning over in my mind ever since ‘Whenever you feel like criticizing any one,’ he told me, ‘just remember that all the people in this world haven’t had the advantages that you’ve had.’ He didn’t say any more but we’ve always been unusually communicative in a reserved way, and I understood that he meant a great deal more than that In consequence I’m in- clined to reserve all judgments, a habit that has opened up many curious natures to me and also made me the victim of not a few veteran bores The abnormal mind is quick to detect and attach itself to this quality when it appears in a normal person, and so it came about that in college I was unjustly accused of being a politician, because I was privy to the secret griefs of wild, unknown men Most of the con- fidences were unsought—frequently I have feigned sleep, preoccupation, or a hostile levity when I realized by some unmistakable sign that an intimate revelation was quiver- ing on the horizon—for the intimate revelations of young men or at least the terms in which they express them are usually plagiaristic and marred by obvious suppressions Reserving judgments is a matter of infinite hope I am still a little afraid of missing something if I forget that, as my fa- The Great Gatsby ther snobbishly suggested, and I snobbishly repeat a sense of the fundamental decencies is parcelled out unequally at birth And, after boasting this way of my tolerance, I come to the admission that it has a limit Conduct may be founded on the hard rock or the wet marshes but after a certain point I don’t care what it’s founded on When I came back from the East last autumn I felt that I wanted the world to be in uniform and at a sort of moral attention forever; I want- ed no more riotous excursions with privileged glimpses into the human heart Only Gatsby, the man who gives his name to this book, was exempt from my reaction—Gatsby who represented everything for which I have an unaffect- ed scorn If personality is an unbroken series of successful gestures, then there was something gorgeous about him, some heightened sensitivity to the promises of life, as if he were related to one of those intricate machines that register earthquakes ten thousand miles away This responsiveness had nothing to with that flabby impressionability which is dignified under the name of the ‘creative temperament’— it was an extraordinary gift for hope, a romantic readiness such as I have never found in any other person and which it is not likely I shall ever find again No—Gatsby turned out all right at the end; it is what preyed on Gatsby, what foul dust floated in the wake of his dreams that temporarily closed out my interest in the abortive sorrows and short- winded elations of men My family have been prominent, well-to-do people in this middle-western city for three generations The Car- Free eBooks at Planet eBook.com raways are something of a clan and we have a tradition that we’re descended from the Dukes of Buccleuch, but the ac- tual founder of my line was my grandfather’s brother who came here in fifty-one, sent a substitute to the Civil War and started the wholesale hardware business that my father car- ries on today I never saw this great-uncle but I’m supposed to look like him—with special reference to the rather hard-boiled painting that hangs in Father’s office I graduated from New Haven in 1915, just a quarter of a century after my father, and a little later I participated in that delayed Teutonic mi- gration known as the Great War I enjoyed the counter-raid so thoroughly that I came back restless Instead of being the warm center of the world the middle-west now seemed like the ragged edge of the universe—so I decided to go east and learn the bond business Everybody I knew was in the bond business so I supposed it could support one more single man All my aunts and uncles talked it over as if they were choosing a prep-school for me and finally said, ‘Why—ye- es’ with very grave, hesitant faces Father agreed to finance me for a year and after various delays I came east, 272 ● Module III / Business Applications perma- nently, I thought, in the spring of twenty-two The practical thing was to find rooms in the city but it was a warm season and I had just left a country of wide lawns and friendly trees, so when a young man at the office sug- gested that we take a house together in a commuting town it sounded like a great idea He found the house, a weather beaten cardboard bungalow at eighty a month, but at the last minute the firm ordered him to Washington and I went The Great Gatsby out to the country alone I had a dog, at least I had him for a few days until he ran away, and an old Dodge and a Finnish woman who made my bed and cooked breakfast and mut- tered Finnish wisdom to herself over the electric stove It was lonely for a day or so until one morning some man, more recently arrived than I, stopped me on the road ‘How you get to West Egg village?’ he asked helpless- ly I told him And as I walked on I was lonely no longer I was a guide, a pathfinder, an original settler He had casu- ally conferred on me the freedom of the neighborhood And so with the sunshine and the great bursts of leaves growing on the trees—just as things grow in fast movies—I had that familiar conviction that life was beginning over again with the summer There was so much to read for one thing and so much fine health to be pulled down out of the young breath-giv- ing air I bought a dozen volumes on banking and credit and investment securities and they stood on my shelf in red and gold like new money from the mint, promising to unfold the shining secrets that only Midas and Morgan and Mae- cenas knew And I had the high intention of reading many other books besides I was rather literary in college—one year I wrote a series of very solemn and obvious editorials for the ‘Yale News’—and now I was going to bring back all such things into my life and become again that most limited of all specialists, the ‘well-rounded man.’ This isn’t just an epigram—life is much more successfully looked at from a single window, after all Free eBooks at Planet eBook.com It was a matter of chance that I should have rented a house in one of the strangest communities in North Ameri- ca It was on that slender riotous island which extends itself due east of New York and where there are, among other natural curiosities, two unusual formations of land Twenty miles from the city a pair of enormous eggs, identical in contour and separated only by a courtesy bay, jut out into the most domesticated body of salt water in the Western Hemisphere, the great wet barnyard of Long Island Sound They are not perfect ovals—like the egg in the Columbus story they are both crushed flat at the contact end—but their physical resemblance must be a source of perpetual confusion to the gulls that fly overhead To the wingless a more arresting phenomenon is their dissimilarity in every particular except shape and size I lived at West Egg, the—well, the less fashionable of the two, though this is a most superficial tag to express the bi- zarre and not a little sinister contrast between them My house was at the very tip of the egg, only fifty yards from the Sound, and squeezed between two huge places that rented for twelve or fifteen thousand a season The one on my right was a colossal affair by any standard—it was a factual imi- tation of some Hôtel de Ville in Normandy, with a tower on one side, spanking new under a thin beard of raw ivy, and a marble swimming pool and more than forty acres of lawn and garden It was Gatsby’s mansion Or rather, as I didn’t know Mr Gatsby it was a mansion inhabited by a gentle- man of that name My own house was an eye-sore, but it was a small eye-sore, and it had been overlooked, so I had a The Great Gatsby view of the water, a partial view of my neighbor’s lawn, and the consoling proximity of millionaires—all for eighty dol- lars a month Across the courtesy bay the white palaces of fashionable East Egg glittered along the water, and the history of the summer really begins on the evening I drove over there to have dinner with the Tom Buchanans Daisy was my second cousin once removed and I’d known Tom in college And SECTION I e-Business Systems just after the war I spent two days with them in Chicago Her husband, among various physical accomplishments, had been one of the most powerful ends that ever played football at New Haven—a national figure in a way, one of those men who reach such an acute limited excellence at twenty-one that everything afterward savors of anti-cli- max His family were enormously wealthy—even in college his freedom with money was a matter for reproach—but now he’d left Chicago and come east in a fashion that rather took your breath away: for instance he’d brought down a string of polo ponies from Lake Forest It was hard to real- ize that a man in my own generation was wealthy enough to that Why they came east I don’t know They had spent a year in France, for no particular reason, and then drifted here and there unrestfully wherever people played polo and were rich together This was a permanent move, said Daisy over the telephone, but I didn’t believe it—I had no sight into Daisy’s heart but I felt that Tom would drift on forever seek- ing a little wistfully for the dramatic turbulence of some irrecoverable football game Free eBooks at Planet eBook.com And so it happened that on a warm windy evening I drove over to East Egg to see two old friends whom I scarce- ly knew at all Their house was even more elaborate than I expected, a cheerful red and white Georgian Colonial man- sion overlooking the bay The lawn started at the beach and ran toward the front door for a quarter of a mile, jumping over sun-dials and brick walks and burning gardens—final- ly when it reached the house drifting up the side in bright vines as though from the momentum of its run The front was broken by a line of French windows, glowing now with reflected gold, and wide open to the warm windy afternoon, and Tom Buchanan in riding clothes was standing with his legs apart on the front porch He had changed since his New Haven years Now he was a sturdy, straw haired man of thirty with a rather hard mouth and a supercilious manner Two shining, arrogant eyes had established dominance over his face and gave him the appearance of always leaning aggressively forward Not even the effeminate swank of his riding clothes could hide the enormous power of that body—he seemed to fill those glistening boots until he strained the top lacing and you could see a great pack of muscle shifting when his shoulder moved under his thin coat It was a body capable of enor- mous leverage—a cruel body His speaking voice, a gruff husky tenor, added to the im- pression of fractiousness he conveyed There was a touch of paternal contempt in it, even toward people he liked—and there were men at New Haven who had hated his guts ‘Now, don’t think my opinion on these matters is final,’ 10 The Great Gatsby he seemed to say, ‘just because I’m stronger and more of a man than you are.’ We were in the same Senior Society, and while we were never intimate I always had the impression that he approved of me and wanted me to like him with some harsh, defiant wistfulness of his own We talked for a few minutes on the sunny porch ‘I’ve got a nice place here,’ he said, his eyes flashing about restlessly Turning me around by one arm he moved a broad flat hand along the front vista, including in its sweep a sunken Italian garden, a half acre of deep pungent roses and a snub- nosed motor boat that bumped the tide off shore ‘It belonged to Demaine the oil man.’ He turned me around again, politely and abruptly ‘We’ll go inside.’ We walked through a high hallway into a bright rosy- colored space, fragilely bound into the house by French windows at either end The windows were ajar and gleaming white against the fresh grass outside that seemed to grow a little way into the house A breeze blew through the room, blew curtains in at one end and out the other like pale flags, twisting them up toward the frosted wedding cake of the ceiling—and then rippled over the wine-colored rug, mak- ing a shadow on it as wind does on the sea The only completely stationary object in the room was an enormous couch on which two young women were buoyed up as though upon an anchored balloon They were both in white and their dresses were rippling and fluttering as if they had just been blown back in after a short flight around the house I must have stood for a few moments listening to Introduction Contrary to popular opinion, e-business is not synonymous with e-commerce E-business is much broader in scope, going beyond transactions to signify use of the Internet, in combination with other technologies and forms of electronic communication, to enable any type of business activity This chapter introduces the fast-changing world of business applications of information technology, which increasingly consists of what is popularly called e-business applications Remember that e-business, a term originally coined by Lou Gerstner, CEO of IBM, is the use of the Internet and other networks and information technologies to support e-commerce, enterprise communications and collaboration, and Web-enabled business processes, both within a networked enterprise and with its customers and business partners E-business includes e-commerce, which involves the buying and selling and marketing and servicing of products, services, and information over the Internet and other networks We will cover e-commerce in Chapter In this chapter, we will explore some of the major concepts and applications of e-business We will begin by focusing in Section I on examples of cross-functional enterprise systems, which serve as a foundation for more in-depth coverage of enterprisewide business systems such as customer relationship management, enterprise resource planning, and supply chain management in Chapter In Section II, we will explore examples of information systems that support essential processes in the functional areas of business Read the Real World Case on the next page We can learn a lot from this case about the challenging work of enterprise architects See Figure 7.1 CrossFunctional Enterprise Applications Many companies today are using information technology to develop integrated crossfunctional enterprise systems that cross the boundaries of traditional business functions in order to reengineer and improve vital business processes all across the enterprise These organizations view cross-functional enterprise systems as a strategic way to use IT to share information resources and improve the efficiency and effectiveness of business processes, and develop strategic relationships with customers, suppliers, and business partners See Figure 7.2, which illustrates a cross-functional business process Companies first moved from functional mainframe-based legacy systems to integrated cross-functional client/server applications This typically involved installing enterprise resource planning, supply chain management, or customer relationship management software from SAP America, PeopleSoft, Oracle, and others Instead of focusing on the information processing requirements of business functions, such enterprise software focuses on supporting integrated clusters of business processes involved in the operations of a business Now, as we see continually in the Real World Cases in this text, business firms are using Internet technologies to help them reengineer and integrate the flow of information among their internal business processes and their customers and suppliers Companies all across the globe are using the World Wide Web and their intranets and extranets as a technology platform for their cross-functional and interenterprise information systems Enterprise Application Architecture Figure 7.3 presents an enterprise application architecture, which illustrates the interrelationships of the major cross-functional enterprise applications that many companies have or are installing today This architecture does not provide a detailed or exhaustive application blueprint, but it provides a conceptual framework to help you obr76817_ch07_270-306.indd Page 273 8/13/10 2:58 PM user-f494 /Volumes/203/MHBR178/sLa1719X_disk1of1/007731719X/sLa1719X_pagefiles Chapter I n my younger and more vulnerable years my father gave me some advice that I’ve been turning over in my mind ever since ‘Whenever you feel like criticizing any one,’ he told me, ‘just remember that all the people in this world haven’t had the advantages that you’ve had.’ He didn’t say any more but we’ve always been unusually communicative in a reserved way, and I understood that he meant a great deal more than that In consequence I’m in- clined to reserve all judgments, a habit that has opened up many curious natures to me and also made me the victim of not a few veteran bores The abnormal mind is quick to detect and attach itself to this quality when it appears in a normal person, and so it came about that in college I was unjustly accused of being a politician, because I was privy to the secret griefs of wild, unknown men Most of the con- fidences were unsought—frequently I have feigned sleep, preoccupation, or a hostile levity when I realized by some unmistakable sign that an intimate revelation was quiver- ing on the horizon—for the intimate revelations of young men or at least the terms in which they express them are usually plagiaristic and marred by obvious suppressions Reserving judgments is a matter of infinite hope I am still a little afraid of missing something if I forget that, as my fa- The Great Gatsby ther snobbishly suggested, and I snobbishly repeat a sense of the fundamental decencies is parcelled out unequally at birth And, after boasting this way of my tolerance, I come to the admission that it has a limit Conduct may be founded on the hard rock or the wet marshes but after a certain point I don’t care what it’s founded on When I came back from the East last autumn I felt that I wanted the world to be in uniform and at a sort of moral attention forever; I want- ed no more riotous excursions with privileged glimpses into the human heart Only Gatsby, the man who gives his name to this book, was exempt from my reaction—Gatsby who represented everything for which I have an unaffect- ed scorn If personality is an unbroken series of successful gestures, then there was something gorgeous about him, some heightened sensitivity to the promises of life, as if he were related to one of those intricate machines that register earthquakes ten thousand miles away This responsiveness had nothing to with that flabby impressionability which is dignified under the name of the ‘creative temperament’— it was an extraordinary gift for hope, a romantic readiness such as I have never found in any other person and which it is not likely I shall ever find again No—Gatsby turned out all right at the end; it is what preyed on Gatsby, what foul dust floated in the wake of his dreams that temporarily closed out my interest in the abortive sorrows and short- winded elations of men My family have been prominent, well-to-do people in this middle-western city for three generations The Car- Free eBooks at Planet eBook.com raways are something of a clan and we have a tradition that we’re descended from the Dukes of Buccleuch, but the ac- tual founder of my line was my grandfather’s brother who came here in fifty-one, sent a substitute to the Civil War and started the wholesale hardware business that my father car- ries on today I never saw this great-uncle but I’m supposed to look like him—with special reference to the rather hard-boiled painting that hangs in Father’s office I graduated from New Haven in 1915, just a quarter of a century after my father, and a little later I participated in that delayed Teutonic mi- gration known as the Great War I enjoyed the counter-raid so thoroughly that I came back restless Instead of being the warm center of the world the middle-west now seemed like the ragged edge of the universe—so I decided to go east and learn the bond business Everybody I knew was in the bond business so I supposed it could support one more single man All my aunts and uncles talked it over as if they were choosing a prep-school for me and finally said, ‘Why—ye- es’ with very grave, hesitant faces Father agreed to finance me for a year and after various delays I came east, Toyota Europe, Campbell Soup Company, Sony Pictures, and W.W Grainger: Making the Case for Enterprise Architects perma- nently, I thought, in the spring of twenty-two The practical thing was to find rooms in the city but it was a warm season and I had just left a country of wide lawns and friendly trees, so when a young man at the office sug- gested that we take a house together in a commuting town it sounded like a great idea He found the house, a weather beaten cardboard bungalow at eighty a month, but at the last minute the firm ordered him to Washington and I went The Great Gatsby out to the country alone I had a dog, at least I had him for a few days until he ran away, and an old Dodge and a Finnish woman who made my bed and cooked breakfast and mut- tered Finnish wisdom to herself over the electric stove It was lonely for a day or so until one morning some man, more recently arrived than I, stopped me on the road ‘How you get to West Egg village?’ he asked helpless- ly I told him And as I walked on I was lonely no longer I was a guide, a pathfinder, an original settler He had casu- ally conferred on me the freedom of the neighborhood And so with the sunshine and the great bursts of leaves growing on the trees—just as things grow in fast movies—I had that familiar conviction that life was beginning over again with the summer There was so much to read for one thing and so much fine health to be pulled down out of the young breath-giv- ing air I bought a dozen volumes on banking and credit and investment securities and they stood on my shelf in red and gold like new money from the mint, promising to unfold the shining secrets that only Midas and Morgan and Mae- cenas knew And I had the high intention of reading many other books besides I was rather literary in college—one year I wrote a series of very solemn and obvious editorials for the ‘Yale News’—and now I was going to bring back all such things into my life and become again that most limited of all specialists, the ‘well-rounded man.’ This isn’t just an epigram—life is much more successfully looked at from a single window, after all Free eBooks at Planet eBook.com It was a matter of chance that I should have rented a house in one of the strangest communities in North Ameri- ca It was on that slender riotous island which extends itself due east of New York and where there are, among other natural curiosities, two unusual formations of land Twenty miles from the city a pair of enormous eggs, identical in contour and separated only by a courtesy bay, jut out into the most domesticated body of salt water in the Western Hemisphere, the great wet barnyard of Long Island Sound They are not perfect ovals—like the egg in the Columbus story they are both crushed flat at the contact end—but their physical resemblance must be a source of perpetual confusion to the gulls REAL WORLD that fly overhead To the wingless a more arresting phenomenon is their dissimilarity in every particular except shape and size I lived at West Egg, the—well, the less fashionable of the two, though this is a most superficial tag to express the bi- zarre and not a little sinister contrast between them My house was at the very tip of the egg, only fifty yards from the Sound, and squeezed between two huge places that rented for twelve or fifteen thousand a season The one on my right was a colossal affair by any standard—it was a factual imi- tation of some Hôtel de Ville in Normandy, with a tower on one side, spanking new under a thin beard of raw ivy, and a marble swimming pool and more than forty acres of lawn and garden It was Gatsby’s mansion Or rather, as I didn’t know Mr Gatsby it was a mansion inhabited by a gentle- man of that name My own house was an eye-sore, but it was a small eye-sore, and it had been overlooked, so I had a The Great Gatsby view of the water, a partial view of my neighbor’s lawn, and the consoling proximity of millionaires—all for eighty dol- lars a month Across the courtesy bay the white palaces of fashionable East Egg glittered along the water, and the history of the summer really begins on the evening I drove over there to have dinner with the Tom Buchanans Daisy was my second cousin once removed and I’d known Tom in college And just after the war I spent two days with them in Chicago Her husband, among various physical accomplishments, had been one of the most powerful ends that ever played football at New Haven—a national figure in a way, one of those men who reach such an acute limited excellence at twenty-one that everything afterward savors of anti-cli- max His family were enormously wealthy—even in college his freedom with money was a matter for reproach—but now he’d left Chicago and come east in a fashion that rather took your breath away: for instance he’d brought down a string of polo ponies from Lake Forest It was hard to real- ize that a man in my own generation was wealthy enough to that Why they came east I don’t know They had spent a year in France, for no particular reason, and then drifted here and there unrestfully wherever people played polo and were rich together This was a permanent move, said Daisy over the telephone, but I didn’t believe it—I had no sight into Daisy’s heart but I felt that Tom would drift on forever seek- ing a little wistfully for the dramatic turbulence of some irrecoverable football game Free eBooks at Planet eBook.com And so it happened that on a warm windy evening I drove over to East Egg to see two old friends whom I scarce- ly knew at all Their house was even more elaborate than I expected, a cheerful red and white Georgian CASE Colonial man- sion overlooking the bay The lawn started at the beach and ran toward the front door for a quarter of a mile, jumping over sun-dials and brick walks and burning gardens—final- ly when it reached the house drifting up the side in bright vines as though from the momentum of its run The front was broken by a line of French windows, glowing now with reflected gold, and wide open to the warm windy afternoon, and Tom Buchanan in riding clothes was standing with his legs apart on the front porch He had changed since his New Haven years Now he was a sturdy, straw haired man of thirty with a rather hard mouth and a supercilious manner Two shining, arrogant eyes had established dominance over his face and gave him the appearance of always leaning aggressively forward Not even the effeminate swank of his riding clothes could hide the enormous power of that body—he seemed to fill those glistening boots until he strained the top lacing and you could see a great pack of muscle shifting when his shoulder moved under his thin coat It was a body capable of enor- mous leverage—a cruel body His speaking voice, a gruff husky tenor, added to the im- pression of fractiousness he conveyed There was a touch of paternal contempt in it, even toward people he liked—and there were men at New Haven who had hated his guts ‘Now, don’t think my opinion on these matters is final,’ 10 The Great Gatsby he seemed to say, ‘just because I’m stronger and more of a man than you are.’ We were in the same Senior Society, and while we were never intimate I always had the impression that he approved of me and wanted me to like him with some harsh, defiant wistfulness of his own We talked for a few minutes on the sunny porch ‘I’ve got a nice place here,’ he said, his eyes flashing about restlessly Turning me around by one arm he moved a broad flat hand along the front vista, including in its sweep a sunken Italian garden, a half acre of deep pungent roses and a snub- nosed motor boat that bumped the tide off shore ‘It belonged to Demaine the oil man.’ He turned me around again, politely and abruptly ‘We’ll go inside.’ We walked through a high hallway into a bright rosy- colored space, fragilely bound into the house by French windows at either end The windows were ajar and gleaming white against the fresh grass outside that seemed to grow a little way into the house A breeze blew through the room, blew curtains in at one end and out the other like pale flags, twisting them up toward the frosted wedding cake of the ceiling—and then rippled over the wine-colored rug, mak- ing a shadow on it as wind does on the sea The only completely stationary object in the room was an enormous couch on which two young women were buoyed up as though upon an anchored balloon They were both in white and their dresses were rippling and fluttering as if they had just been blown back in after a short flight around the house I must have stood for a few moments listening to W hen technology infrastructure lines up with business projects like musicians in a marching band, you know you have a good enterprise architect on staff Enterprise architecture focuses on four crucial C’s: connection, collaboration, communication, and customers Imagine needing to manually log onto five different systems to create and track an order, or spending 20 hours to research a project because you didn’t know that the information already existed in another department These situations result from fragmentation and siloed thinking; the goal of enterprise architecture, on the other hand, is to create unity Enterprise architecture’s goal is IT that enables business strategy today and tomorrow, says Peter Heinckiens, chief enterprise architect at Toyota Europe “The ‘tomorrow’ part is especially important,” he says The enterprise architect must map, define, and standardize technology, data, and business processes to make that possible This means that the architect must have both a macro and micro view: It is necessary to understand the business strategy and translate this into an architectural approach (macro view), but also be able to work with individual projects and deliver very concrete guidance to these projects that focus on the suc- F IGUR E 7.1 Enterprise architects create unity out of siloed thinking and disparate applications Source: © Corbis/Photolibrary cessful delivery of the individual project within that macro view “The enterprise architect transforms tech-speak into the language of business solutions, and he knows what technology is needed to enable business strategy,” says Heinckiens In other words, an architect knows how to bridge silos An oft-used metaphor compares the enterprise architect’s role to that of the city planner, who also provides the road maps, zoning, common requirements, regulations, and strategy— albeit for a company, rather than for a city And this role is increasingly important as enterprise architecture itself becomes more important “Enterprise architecture’s roots are in the desire to serve what is best for the enterprise versus the individual department or project,” says Andy Croft, Campbell Soup Company’s vice president of IT-shared services Croft, who has the enterprise architect role at Campbell’s, speaks of the days when incompatible e-mail systems made employees within the same company unable to share information via e-mail Each department thought it needed its own brand of PC—even its own network or security system Finally, Croft says, “People lifted their heads and thought, maybe it’s more important to be able to work together rather than [sic] me having the ‘best.’” Enterprise architecture gained traction from the bottom up That siloed view on projects may come in the form of “I want to use this package” or “I want to build this application,” according to Heinckiens As an architect, he advises, it’s important to take a step back: Try to understand what problem the proposed project will solve Is there already a solution that covers the proposed area being researched? Does the proposed project fit into the wider picture? “Structurally, business units are silos—and therefore often have a limited view—but the enterprise architect ensures that the pieces of the wider-picture puzzle fit together,” says Heinckiens As an illustration, some projects use data that nobody else in the company will be interested in, whereas other projects use data that are useful and relevant to everyone in the company It is the enterprise architect’s job to figure out how to make the latter type available to the rest of the company, and one part of that task is creating compliance standards “It is important that this discussion takes place,” says Heinckiens “Then you see other discussions start to happen.” For example, who owns this data? Who should receive permission to access this data? What is a customer? For the marketing department, after-sale department, and finance department, the definition of customer is totally different, even though they refer to the same person In many companies, this process is ultimately formalized At Campbell’s, it’s called a blueprint Before a new project can be started, each technology area must review a proposed project to ensure that it fits into the overall strategy Achieving that impressive lockstep between business and IT takes time and practice, of course Not only that, but an 273 obr76817_ch07_270-306.indd Page 274 13/08/10 7:37 PM user-f501 /Users/user-f501/Desktop Chapter I n my younger and more vulnerable years my father gave me some advice that I’ve been turning over in my mind ever since ‘Whenever you feel like criticizing any one,’ he told me, ‘just remember that all the people in this world haven’t had the advantages that you’ve had.’ He didn’t say any more but we’ve always been unusually communicative in a reserved way, and I understood that he meant a great deal more than that In consequence I’m in- clined to reserve all judgments, a habit that has opened up many curious natures to me and also made me the victim of not a few veteran bores The abnormal mind is quick to detect and attach itself to this quality when it appears in a normal person, and so it came about that in college I was unjustly accused of being a politician, because I was privy to the secret griefs of wild, unknown men Most of the con- fidences were unsought—frequently I have feigned sleep, preoccupation, or a hostile levity when I realized by some unmistakable sign that an intimate revelation was quiver- ing on the horizon—for the intimate revelations of young men or at least the terms in which they express them are usually plagiaristic and marred by obvious suppressions Reserving judgments is a matter of infinite hope I am still a little afraid of missing something if I forget that, as my fa- The Great Gatsby ther snobbishly suggested, and I snobbishly repeat a sense of the fundamental decencies is parcelled out unequally at birth And, after boasting this way of my tolerance, I come to the admission that it has a limit Conduct may be founded on the hard rock or the wet marshes but after a certain point I don’t care what it’s founded on When I came back from the East last autumn I felt that I wanted the world to be in uniform and at a sort of moral attention forever; I want- ed no more riotous excursions with privileged glimpses into the human heart Only Gatsby, the man who gives his name to this book, was exempt from my reaction—Gatsby who represented everything for which I have an unaffect- ed scorn If personality is an unbroken series of successful gestures, then there was something gorgeous about him, some heightened sensitivity to the promises of life, as if he were related to one of those intricate machines that register earthquakes ten thousand miles away This responsiveness had nothing to with that flabby impressionability which is dignified under the name of the ‘creative temperament’— it was an extraordinary gift for hope, a romantic readiness such as I have never found in any other person and which it is not likely I shall ever find again No—Gatsby turned out all right at the end; it is what preyed on Gatsby, what foul dust floated in the wake of his dreams that temporarily closed out my interest in the abortive sorrows and short- winded elations of men My family have been prominent, well-to-do people in this middle-western city for three generations The Car- Free eBooks at Planet eBook.com raways are something of a clan and we have a tradition that we’re descended from the Dukes of Buccleuch, but the ac- tual founder of my line was my grandfather’s brother who came here in fifty-one, sent a substitute to the Civil War and started the wholesale hardware business that my father car- ries on today I never saw this great-uncle but I’m supposed to look like him—with special reference to the rather hard-boiled painting that hangs in Father’s office I graduated from New Haven in 1915, just a quarter of a century after my father, and a little later I participated in that delayed Teutonic mi- gration known as the Great War I enjoyed the counter-raid so thoroughly that I came back restless Instead of being the warm center of the world the middle-west now seemed like the ragged edge of the universe—so I decided to go east and learn the bond business Everybody I knew was in the bond business so I supposed it could support one more single man All my aunts and uncles talked it over as if they were choosing a prep-school for me and finally said, ‘Why—ye- es’ with very grave, hesitant faces Father agreed to finance me for a year and after various delays I came east, 274 ● Module III / Business Applications perma- nently, I thought, in the spring of twenty-two The practical thing was to find rooms in the city but it was a warm season and I had just left a country of wide lawns and friendly trees, so when a young man at the office sug- gested that we take a house together in a commuting town it sounded like a great idea He found the house, a weather beaten cardboard bungalow at eighty a month, but at the last minute the firm ordered him to Washington and I went The Great Gatsby out to the country alone I had a dog, at least I had him for a few days until he ran away, and an old Dodge and a Finnish woman who made my bed and cooked breakfast and mut- tered Finnish wisdom to herself over the electric stove It was lonely for a day or so until one morning some man, more recently arrived than I, stopped me on the road ‘How you get to West Egg village?’ he asked helpless- ly I told him And as I walked on I was lonely no longer I was a guide, a pathfinder, an original settler He had casu- ally conferred on me the freedom of the neighborhood And so with the sunshine and the great bursts of leaves growing on the trees—just as things grow in fast movies—I had that familiar conviction that life was beginning over again with the summer There was so much to read for one thing and so much fine health to be pulled down out of the young breath-giv- ing air I bought a dozen volumes on banking and credit and investment securities and they stood on my shelf in red and gold like new money from the mint, promising to unfold the shining secrets that only Midas and Morgan and Mae- cenas knew And I had the high intention of reading many other books besides I was rather literary in college—one year I wrote a series of very solemn and obvious editorials for the ‘Yale News’—and now I was going to bring back all such things into my life and become again that most limited of all specialists, the ‘well-rounded man.’ This isn’t just an epigram—life is much more successfully looked at from a single window, after all Free eBooks at Planet eBook.com It was a matter of chance that I should have rented a house in one of the strangest communities in North Ameri- ca It was on that slender riotous island which extends itself due east of New York and where there are, among other natural curiosities, two unusual formations of land Twenty miles from the city a pair of enormous eggs, identical in contour and separated only by a courtesy bay, jut out into the most domesticated body of salt water in the Western Hemisphere, the great wet barnyard of Long Island Sound They are not perfect ovals—like the egg in the Columbus story they are both crushed flat at the contact end—but their physical resemblance must be a source of perpetual confusion to the gulls enterprise architect must be a voice that many kinds of people can understand, says Tim Ferrarell, CIO and senior vice president of enterprise systems at W W Grainger, a $6.4 billion distributor of heavy equipment Ideally, Ferrarell says, this person “can think at a strategic level and all the way down to the operating level and understand how to move up and down that chain of abstraction,” he says “And know how to deal with conflicts and trade-offs.” Is that all? Actually, no That person also has to gain the confidence of the senior leadership team, he says Execs must believe that the enterprise architect understands how the company works, where it wants to go, and how technology helps or hinders, he says Then, effective working relationships can bloom In 2006, Grainger went live with a companywide SAP project: 20 SAP modules and 30 additional applications that would touch 425 locations To help guard against what could go wrong in a big-bang cutover, Ferrarell took his team of about 20 enterprise architects off their regular jobs and assigned them to design and integration roles on the SAP project The SAP implementation was such an all-encompassing program that it made sense to repurpose the enterprise architects into key roles in the project Their broad business and technical knowledge made them very valuable team members, says Ferrarell Grainger’s senior business-side managers knew these architects and their business savvy firsthand, he explains The trust was there, which helped get IT the intense cooperation needed during and after the complicated launch Their architects played a significant role, not only in shaping the need for completion of the ERP project, but in ensuring that its design would enable their business requirements The SAP project succeeded, Ferrarell says, in part due to the institutional knowledge and business-IT translation skills the enterprise architects brought to it Other companies, though, have to be convinced of the enterprise architect’s criticality Sony Pictures Entertainment launched an enterprise architect role modestly in 2002, focused at first on technology issues only, says David Buckholtz, vice president of planning, enterprise architecture and quality at the media company He had to start small: Sony Pictures Entertainment didn’t even have a corporatewide IT department until the late 1990s, Buckholtz says The company grew from acquisitions and other deals that parent company Sony Corporation of America made in the 1980s and 1990s, such as the acquisition of Columbia TriStar movie studio (The Karate Kid and Ghost Busters) and the acquisition of Merv Griffin Enterprises (Wheel of Fortune and Jeopardy) “We’re in a creative industry and people made a lot of decisions on their own,” he says Hence, no central IT until relatively recently and no strong belief in the importance of central IT, he says Buckholtz was hired from General Electric to start an enterprise architecture team because Sony Pictures wanted more efficiency and savings from IT, he says At first, he concentrated on classifying existing and future technology investments Categories include technologies in development where Sony is doing proofs of concept; technologies in pilot; current and supported; supported but older versions; those headed to retirement; and those that are obsolete and no longer supported except “under extreme duress,” Buckholtz says, laughing He began this way to demonstrate that IT could be businesslike: investing well, conscious of risk, and planning for the future “This is how you plan enterprise architecture when you don’t have business support yet We had to build up to that.” Once the architecture group has the enterprise IT house under control, it can look for ways to work with different business technology groups to build credibility beyond bits and bytes, he says One technique Buckholtz used was to install architects in different business groups to work on projects on business turf but using IT’s budget A free trial, in a sense By 2005, Buckholtz’s group had started a high-profile project with the digital media team to map out how Sony Pictures would digitize content for downloading to mobile phones and other devices He counts it as a success that the digital media group continues to use that road map today “We identified high-value work and we were all committed to it,” he says “It was not a group off somewhere, passing down standards.” As the economy tightens Sony Pictures must make its distribution chain as efficient as possible, he adds Movies, after all, are a discretionary expense for consumers, and if they pull back on luxuries, Sony Pictures will feel it Enterprise architects continuously reinforce to business-side counterparts the expected returns on IT projects as the temptation to cut spending grows “We make sure we close the loop and quantify harddollar costs and benefits for the CFO,” Buckholtz says that fly overhead To the wingless a more arresting phenomenon is their dissimilarity in every particular except shape and size I lived at West Egg, the—well, the less fashionable of the two, though this is a most superficial tag to express the bi- zarre and not a little sinister contrast between them My house was at the very tip of the egg, only fifty yards from the Sound, and squeezed between two huge places that rented for twelve or fifteen thousand a season The one on my right was a colossal affair by any standard—it was a factual imi- tation of some Hôtel de Ville in Normandy, with a tower on one side, spanking new under a thin beard of raw ivy, and a marble swimming pool and more than forty acres of lawn and garden It was Gatsby’s mansion Or rather, as I didn’t know Mr Gatsby it was a mansion inhabited by a gentle- man of that name My own house was an eye-sore, but it was a small eye-sore, and it had been overlooked, so I had a The Great Gatsby view of the water, a partial view of my neighbor’s lawn, and the consoling proximity of millionaires—all for eighty dol- lars a month Across the courtesy bay the white palaces of fashionable East Egg glittered along the water, and the history of the summer really begins on the evening I drove over there to have dinner with the Tom Buchanans Daisy was my second cousin once removed and I’d known Tom in college And just after the war I spent two days with them in Chicago Her husband, among various physical accomplishments, had been one of the most powerful ends that ever played football at New Haven—a national figure in a way, one of those men who reach such an acute limited excellence at twenty-one that everything afterward savors of anti-cli- max His family were enormously wealthy—even in college his freedom with money was a matter for reproach—but now he’d left Chicago and come east in a fashion that rather took your breath away: for instance he’d brought down a string of polo ponies from Lake Forest It was hard to real- ize that a man in my own generation was wealthy enough to that Why they came east I don’t know They had spent a year in France, for no particular reason, and then drifted here and there unrestfully wherever people played polo and were rich together This was a permanent move, said Daisy over the telephone, but I didn’t believe it—I had no sight into Daisy’s heart but I felt that Tom would drift on forever seek- ing a little wistfully for the dramatic turbulence of some irrecoverable football game Free eBooks at Planet eBook.com And so it happened that on a warm windy evening I drove over to East Egg to see two old friends whom I scarce- ly knew at all Their house was even more elaborate than I expected, a cheerful red and white Georgian Colonial man- sion overlooking the bay The lawn started at the beach and ran toward the front door for a quarter of a mile, jumping over sun-dials and brick walks and burning gardens—final- ly when it reached the house drifting up the side in bright vines as though from the momentum of its run The front was broken by a line of French windows, glowing now with reflected gold, and wide open to the warm windy afternoon, and Tom Buchanan in riding clothes was standing with his legs apart on the front porch He had changed since his New Haven years Now he was a sturdy, straw haired man of thirty with a rather hard mouth and a supercilious manner Two shining, arrogant eyes had established dominance over his face and gave him the appearance of always leaning aggressively forward Not even the effeminate swank of his riding clothes could hide the enormous power of that body—he seemed to fill those glistening boots until he strained the top lacing and you could see a great pack of muscle shifting when his shoulder moved under his thin coat It was a body capable of enor- mous leverage—a cruel body His speaking voice, a gruff husky tenor, added to the im- pression of fractiousness he conveyed There was a touch of paternal contempt in it, even toward people he liked—and there were men at New Haven who had hated his guts ‘Now, don’t think my opinion on these matters is final,’ 10 The Great Gatsby he seemed to say, ‘just because I’m stronger and more of a man than you are.’ We were in the same Senior Society, and while we were never intimate I always had the impression that he approved of me and wanted me to like him with some harsh, defiant wistfulness of his own We talked for a few minutes on the sunny porch ‘I’ve got a nice place here,’ he said, his eyes flashing about restlessly Turning me around by one arm he moved a broad flat hand along the front vista, including in its sweep a sunken Italian garden, a half acre of deep pungent roses and a snub- nosed motor boat that bumped the tide off shore ‘It belonged to Demaine the oil man.’ He turned me around again, politely and abruptly ‘We’ll go inside.’ We walked through a high hallway into a bright rosy- colored space, fragilely bound into the house by French windows at either end The windows were ajar and gleaming white against the fresh grass outside that seemed to grow a little way into the house A breeze blew through the room, blew curtains in at one end and out the other like pale flags, twisting them up toward the frosted wedding cake of the ceiling—and then rippled over the wine-colored rug, mak- ing a shadow on it as wind does on the sea The only completely stationary object in the room was an enormous couch on which two young women were buoyed up as though upon an anchored balloon They were both in white and their dresses were rippling and fluttering as if they had just been blown back in after a short flight around the house I must have stood for a few moments listening to CASE STUDY QUESTIONS What does the position of enterprise architect entail? What qualifications or experiences would you think a good enterprise architect should have? Support your answer with examples from the case Consider the different companies mentioned in the case and their experiences with enterprise architecture Does this approach seem to work better in certain types of companies or industries than in others? Why or why not? What is the value derived from companies with mature enterprise architectures? Can you see any disadvantages? Discuss Source: Adapted from Diann Daniel, “The Rising Importance of the Enterprise Architect,” CIO.com, March 31, 2007; and Kim S Nash, “The Case for Enterprise Architects,” CIO.com, December 23, 2008 REAL WORLD ACTIVITIES Service-oriented architecture (SOA) is a recent approach to systems development and implementation that has much in common (and some differences, as well) with enterprise architecture Go online and research the similarities and differences Prepare a report to summarize your work Have you considered a career as an enterprise architect? What bundle of courses would you put together to design a major or a track in enterprise architecture? Break into small groups with your classmates to outline the major areas that should be covered obr76817_ch07_270-306.indd Page 275 8/13/10 2:58 PM user-f494 /Volumes/203/MHBR178/sLa1719X_disk1of1/007731719X/sLa1719X_pagefiles Chapter I n my younger and more vulnerable years my father gave me some advice that I’ve been turning over in my mind ever since ‘Whenever you feel like criticizing any one,’ he told me, ‘just remember that all the people in this world haven’t had the advantages that you’ve had.’ He didn’t say any more but we’ve always been unusually communicative in a reserved way, and I understood that he meant a great deal more than that In consequence I’m in- clined to reserve all judgments, a habit that has opened up many curious natures to me and also made me the victim of not a few veteran bores The abnormal mind is quick to detect and attach itself to this quality when it appears in a normal person, and so it came about that in college I was unjustly accused of being a politician, because I was privy to the secret griefs of wild, unknown men Most of the con- fidences were unsought—frequently I have feigned sleep, preoccupation, or a hostile levity when I realized by some unmistakable sign that an intimate revelation was quiver- ing on the horizon—for the intimate revelations of young men or at least the terms in which they express them are usually plagiaristic and marred by obvious suppressions Reserving judgments is a matter of infinite hope I am still a little afraid of missing something if I forget that, as my fa- The Great Gatsby ther snobbishly suggested, and I snobbishly repeat a sense of the fundamental decencies is parcelled out unequally at birth And, after boasting this way of my tolerance, I come to the admission that it has a limit Conduct may be founded on the hard rock or the wet marshes but after a certain point I don’t care what it’s founded on When I came back from the East last autumn I felt that I wanted the world to be in uniform and at a sort of moral attention forever; I want- ed no more riotous excursions with privileged glimpses into the human heart Only Gatsby, the man who gives his name to this book, was exempt from my reaction—Gatsby who represented everything for which I have an unaffect- ed scorn If personality is an unbroken series of successful gestures, then there was something gorgeous about him, some heightened sensitivity to the promises of life, as if he were related to one of those intricate machines that register earthquakes ten thousand miles away This responsiveness had nothing to with that flabby impressionability which is dignified under the name of the ‘creative temperament’— it was an extraordinary gift for hope, a romantic readiness such as I have never found in any other person and which it is not likely I shall ever find again No—Gatsby turned out all right at the end; it is what preyed on Gatsby, what foul dust floated in the wake of his dreams that temporarily closed out my interest in the abortive sorrows and short- winded elations of men My family have been prominent, well-to-do people in this middle-western city for three generations The Car- Free eBooks at Planet eBook.com raways are something of a clan and we have a tradition that we’re descended from the Dukes of Buccleuch, but the ac- tual founder of my line was my grandfather’s brother who came here in fifty-one, sent a substitute to the Civil War and started the wholesale hardware business that my father car- ries on today I never saw this great-uncle but I’m supposed to look like him—with special reference to the rather hard-boiled painting that hangs in Father’s office I graduated from New Haven in 1915, just a quarter of a century after my father, and a little later I participated in that delayed Teutonic mi- gration known as the Great War I enjoyed the counter-raid so thoroughly that I came back restless Instead of being the warm center of the world the middle-west now seemed like the ragged edge of the universe—so I decided to go east and learn the bond business Everybody I knew was in the bond business so I supposed it could support one more single man All my aunts and uncles talked it over as if they were choosing a prep-school for me and finally said, ‘Why—ye- es’ with very grave, hesitant faces Father agreed to finance me for a year and after various delays I came east, Chapter / e-Business Systems ● 275 perma- nently, I thought, in the spring of twenty-two The practical thing was to find rooms in the city but it was a warm season and I had just left a country of wide lawns and friendly trees, so when a young man at the office sug- gested that we take a house together in a commuting town it sounded like a great idea He found the house, a weather beaten cardboard bungalow at eighty a month, but at the last minute the firm ordered him to Washington and I went The Great Gatsby out to the country alone I had a dog, at least I had him for a few days until he ran away, and an old Dodge and a Finnish woman who made my bed and cooked breakfast and mut- tered Finnish wisdom to herself over the electric stove It was lonely for a day or so until one morning some man, more recently arrived than I, stopped me on the road ‘How you get to West Egg village?’ he asked helpless- ly I told him And as I walked on I was lonely no longer I was a guide, a pathfinder, an original settler He had casu- ally conferred on me the freedom of the neighborhood And so with the sunshine and the great bursts of leaves growing on the trees—just as things grow in fast movies—I had that familiar conviction that life was beginning over again with the summer There was so much to read for one thing and so much fine health to be pulled down out of the young breath-giv- ing air I bought a dozen volumes on banking and credit and investment securities and they stood on my shelf in red and gold like new money from the mint, promising to unfold the shining secrets that only Midas and Morgan and Mae- cenas knew And I had the high intention of reading many other books besides I was rather literary in college—one year I wrote a series of very solemn and obvious editorials for the ‘Yale News’—and now I was going to bring back all such things into my life and become again that most limited of all specialists, the ‘well-rounded man.’ This isn’t just an epigram—life is much more successfully looked at from a single window, after all Free eBooks at Planet eBook.com It was a matter of chance that I should have rented a house in one of the strangest communities in North Ameri- ca It was on that slender riotous island which extends itself due east of New York and where there are, among other natural curiosities, two unusual formations of land Twenty miles from the city a pair of enormous eggs, identical in contour and separated only by a courtesy bay, jut out into the most domesticated body of salt water in the Western Hemisphere, the great wet barnyard of Long Island Sound They are not perfect ovals—like the egg in the Columbus story they are both crushed flat at the contact end—but their physical resemblance must be a source of perpetual confusion to the gulls F IGUR E 7.2 The new product development process in a manufacturing company This is an example of a business process that must be supported by cross-functional systems that cross the boundaries of several business functions that fly overhead To the wingless a more arresting phenomenon is their dissimilarity in every particular except shape and size I lived at West Egg, the—well, the less fashionable of the two, though this is a most superficial tag to express the bi- zarre and not a little sinister contrast between them My house was at the very tip of the egg, only fifty yards from the Sound, and squeezed between two huge places that rented for twelve or fifteen thousand a season The one on my right was a colossal affair by any standard—it was a factual imi- tation of some Hôtel de Ville in Normandy, with a tower on one side, spanking new under a thin beard of raw ivy, and a marble swimming pool and more than forty acres of lawn and garden It was Gatsby’s mansion Or rather, as I didn’t know Mr Gatsby it was a mansion inhabited by a gentle- man of that name My own house was an eye-sore, but it was a small eye-sore, and it had been overlooked, so I had a The Great Gatsby view of the water, a partial view of my neighbor’s lawn, and the consoling proximity of millionaires—all for eighty dol- lars a month Across the courtesy bay the white palaces of fashionable East Egg glittered along the water, and the history of the summer really begins on the evening I drove over there to have dinner with the Tom Buchanans Daisy was my second cousin once removed and I’d known Tom in college And just after the war I spent two days with them in Chicago Her husband, among various physical accomplishments, had been one of the most powerful ends that ever played football at New Haven—a national figure in a way, one of those men who reach such an acute limited excellence at twenty-one that everything afterward savors of anti-cli- max His family were enormously wealthy—even in college his freedom with money was a matter for reproach—but now he’d left Chicago and come east in a fashion that rather took your breath away: for instance he’d brought down a string of polo ponies from Lake Forest It was hard to real- ize that a man in my own generation was wealthy enough to that Why they came east I don’t know They had spent a year in France, for no particular reason, and then drifted here and there unrestfully wherever people played polo and were rich together This was a permanent move, said Daisy over the telephone, but I didn’t believe it—I had no sight into Daisy’s heart but I felt that Tom would drift on forever seek- ing a little wistfully for the dramatic turbulence of some irrecoverable football game Free eBooks at Planet eBook.com And so it happened that on a warm windy evening I drove over to East Egg to see two old friends whom I scarce- ly knew at all Their house was even more elaborate than I expected, a cheerful red and white Georgian Colonial man- sion overlooking the bay The lawn started at the beach and ran toward the front door for a quarter of a mile, jumping over sun-dials and brick walks and burning gardens—final- ly when it reached the house drifting up the side in bright vines as though from the momentum of its run The front was broken by a line of French windows, glowing now with reflected gold, and wide open to the warm windy afternoon, and Tom Buchanan in riding clothes was standing with his legs apart on the front porch He had changed since his New Haven years Now he was a sturdy, straw haired man of thirty with a rather hard mouth and a supercilious manner Two shining, arrogant eyes had established dominance over his face and gave him the appearance of always leaning aggressively forward Not even the effeminate swank of his riding clothes could hide the enormous power of that body—he seemed to fill those glistening boots until he strained the top lacing and you could see a great pack of muscle shifting when his shoulder moved under his thin coat It was a body capable of enor- mous leverage—a cruel body His speaking voice, a gruff husky tenor, added to the im- pression of fractiousness he conveyed There was a touch of paternal contempt in it, even toward people he liked—and there were men at New Haven who had hated his guts ‘Now, don’t think my opinion on these matters is final,’ 10 The Great Gatsby he seemed to say, ‘just because I’m stronger and more of a man than you are.’ We were in the same Senior Society, and while we were never intimate I always had the impression that he approved of me and wanted me to like him with some harsh, defiant wistfulness of his own We talked for a few minutes on the sunny porch ‘I’ve got a nice place here,’ he said, his eyes flashing about restlessly Turning me around by one arm he moved a broad flat hand along the front vista, including in its sweep a sunken Italian garden, a half acre of deep pungent roses and a snub- nosed motor boat that bumped the tide off shore ‘It belonged to Demaine the oil man.’ He turned me around again, politely and abruptly ‘We’ll go inside.’ We walked through a high hallway into a bright rosy- colored space, fragilely bound into the house by French windows at either end The windows were ajar and gleaming white against the fresh grass outside that seemed to grow a little way into the house A breeze blew through the room, blew curtains in at one end and out the other like pale flags, twisting them up toward the frosted wedding cake of the ceiling—and then rippled over the wine-colored rug, mak- ing a shadow on it as wind does on the sea The only completely stationary object in the room was an enormous couch on which two young women were buoyed up as though upon an anchored balloon They were both in white and their dresses were rippling and fluttering as if they had just been blown back in after a short flight around the house I must have stood for a few moments listening to Customer Feedback Market Research Market Test Component Design Product Test Product Release Process Design Equipment Design Production Start Manufacturing Marketing R & D/Engineering Source: Adapted from Mohan Sawhney and Jeff Zabin, Seven Steps to Nirvana: Strategic Insights into e-Business Transformation (New York: McGraw-Hill, 2001), p 175 visualize the basic components, processes, and interfaces of these major e-business applications, and their interrelationships to each other This application architecture also spotlights the roles these business systems play in supporting the customers, suppliers, partners, and employees of a business Notice that instead of concentrating on traditional business functions or supporting only the internal business processes of a company, enterprise applications focus on accomplishing fundamental business processes in concert with a company’s customer, supplier, partner, and employee stakeholders Thus, enterprise resource planning (ERP) concentrates on the efficiency of a firm’s internal production, distribution, and financial processes Customer relationship management (CRM) focuses on acquiring and retaining profitable customers via marketing, sales, and service processes Partner relationship management (PRM) aims to acquire and retain partners who can enhance the sale and distribution of a firm’s products and services Supply chain management (SCM) focuses on developing the most efficient and effective sourcing and procurement processes with suppliers for the products and services that a business needs Knowledge management (KM) applications provide a firm’s employees with tools that support group collaboration and decision support We will discuss CRM, ERP, and SCM applications in detail in Chapter and cover KM applications in Chapter 10 Now let’s look at a real-world example of some of the challenges involved in rolling out global, cross-functional systems F IGUR E 7.3 Enterprise Resource Planning Internal Business Processes Customer Relationship Management Marketing • Sales • Service Customers Partners Supply Chain Management Sourcing • Procurement Partner Relationship Management Selling • Distribution Employees Knowledge Management Collaboration • Decision Support Suppliers This enterprise application architecture presents an overview of the major cross-functional enterprise applications and their interrelationships obr76817_ch07_270-306.indd Page 276 8/13/10 2:58 PM user-f494 /Volumes/203/MHBR178/sLa1719X_disk1of1/007731719X/sLa1719X_pagefiles Chapter I n my younger and more vulnerable years my father gave me some advice that I’ve been turning over in my mind ever since ‘Whenever you feel like criticizing any one,’ he told me, ‘just remember that all the people in this world haven’t had the advantages that you’ve had.’ He didn’t say any more but we’ve always been unusually communicative in a reserved way, and I understood that he meant a great deal more than that In consequence I’m in- clined to reserve all judgments, a habit that has opened up many curious natures to me and also made me the victim of not a few veteran bores The abnormal mind is quick to detect and attach itself to this quality when it appears in a normal person, and so it came about that in college I was unjustly accused of being a politician, because I was privy to the secret griefs of wild, unknown men Most of the con- fidences were unsought—frequently I have feigned sleep, preoccupation, or a hostile levity when I realized by some unmistakable sign that an intimate revelation was quiver- ing on the horizon—for the intimate revelations of young men or at least the terms in which they express them are usually plagiaristic and marred by obvious suppressions Reserving judgments is a matter of infinite hope I am still a little afraid of missing something if I forget that, as my fa- The Great Gatsby ther snobbishly suggested, and I snobbishly repeat a sense of the fundamental decencies is parcelled out unequally at birth And, after boasting this way of my tolerance, I come to the admission that it has a limit Conduct may be founded on the hard rock or the wet marshes but after a certain point I don’t care what it’s founded on When I came back from the East last autumn I felt that I wanted the world to be in uniform and at a sort of moral attention forever; I want- ed no more riotous excursions with privileged glimpses into the human heart Only Gatsby, the man who gives his name to this book, was exempt from my reaction—Gatsby who represented everything for which I have an unaffect- ed scorn If personality is an unbroken series of successful gestures, then there was something gorgeous about him, some heightened sensitivity to the promises of life, as if he were related to one of those intricate machines that register earthquakes ten thousand miles away This responsiveness had nothing to with that flabby impressionability which is dignified under the name of the ‘creative temperament’— it was an extraordinary gift for hope, a romantic readiness such as I have never found in any other person and which it is not likely I shall ever find again No—Gatsby turned out all right at the end; it is what preyed on Gatsby, what foul dust floated in the wake of his dreams that temporarily closed out my interest in the abortive sorrows and short- winded elations of men My family have been prominent, well-to-do people in this middle-western city for three generations The Car- Free eBooks at Planet eBook.com raways are something of a clan and we have a tradition that we’re descended from the Dukes of Buccleuch, but the ac- tual founder of my line was my grandfather’s brother who came here in fifty-one, sent a substitute to the Civil War and started the wholesale hardware business that my father car- ries on today I never saw this great-uncle but I’m supposed to look like him—with special reference to the rather hard-boiled painting that hangs in Father’s office I graduated from New Haven in 1915, just a quarter of a century after my father, and a little later I participated in that delayed Teutonic mi- gration known as the Great War I enjoyed the counter-raid so thoroughly that I came back restless Instead of being the warm center of the world the middle-west now seemed like the ragged edge of the universe—so I decided to go east and learn the bond business Everybody I knew was in the bond business so I supposed it could support one more single man All my aunts and uncles talked it over as if they were choosing a prep-school for me and finally said, ‘Why—ye- es’ with very grave, hesitant faces Father agreed to finance me for a year and after various delays I came east, 276 ● Module III / Business Applications perma- nently, I thought, in the spring of twenty-two The practical thing was to find rooms in the city but it was a warm season and I had just left a country of wide lawns and friendly trees, so when a young man at the office sug- gested that we take a house together in a commuting town it sounded like a great idea He found the house, a weather beaten cardboard bungalow at eighty a month, but at the last minute the firm ordered him to Washington and I went The Great Gatsby out to the country alone I had a dog, at least I had him for a few days until he ran away, and an old Dodge and a Finnish woman who made my bed and cooked breakfast and mut- tered Finnish wisdom to herself over the electric stove It was lonely for a day or so until one morning some man, more recently arrived than I, stopped me on the road ‘How you get to West Egg village?’ he asked helpless- ly I told him And as I walked on I was lonely no longer I was a guide, a pathfinder, an original settler He had casu- ally conferred on me the freedom of the neighborhood And so with the sunshine and the great bursts of leaves growing on the trees—just as things grow in fast movies—I had that familiar conviction that life was beginning over again with the summer There was so much to read for one thing and so much fine health to be pulled down out of the young breath-giv- ing air I bought a dozen volumes on banking and credit and investment securities and they stood on my shelf in red and gold like new money from the mint, promising to unfold the shining secrets that only Midas and Morgan and Mae- cenas knew And I had the high intention of reading many other books besides I was rather literary in college—one year I wrote a series of very solemn and obvious editorials for the ‘Yale News’—and now I was going to bring back all such things into my life and become again that most limited of all specialists, the ‘well-rounded man.’ This isn’t just an epigram—life is much more successfully looked at from a single window, after all Free eBooks at Planet eBook.com It was a matter of chance that I should have rented a house in one of the strangest communities in North Ameri- ca It was on that slender riotous island which extends itself due east of New York and where there are, among other natural curiosities, two unusual formations of land Twenty miles from the city a pair of enormous eggs, identical in contour and separated only by a courtesy bay, jut out into the most domesticated body of salt water in the Western Hemisphere, the great wet barnyard of Long Island Sound They are not perfect ovals—like the egg in the Columbus story they are both crushed flat at the contact end—but their physical resemblance must be a source of perpetual confusion to the gulls that fly overhead To the wingless a more arresting phenomenon is their dissimilarity in every particular except shape and size I lived at West Egg, the—well, the less fashionable of the two, though this is a most superficial tag to express the bi- zarre and not a little sinister contrast between them My house was at the very tip of the egg, only fifty yards from the Sound, and squeezed between two huge places that rented for twelve or fifteen thousand a season The one on my right was a colossal affair by any standard—it was a factual imi- tation of some Hôtel de Ville in Normandy, with a tower on one side, spanking new under a thin beard of raw ivy, and a marble swimming pool and more than forty acres of lawn and garden It was Gatsby’s mansion Or rather, as I didn’t know Mr Gatsby it was a mansion inhabited by a gentle- man of that name My own house was an eye-sore, but it was a small eye-sore, and it had been overlooked, so I had a The Great Gatsby view of the water, a partial view of my neighbor’s lawn, and the consoling proximity of millionaires—all for eighty dol- lars a month Across the courtesy bay the white palaces of fashionable East Egg glittered along the water, and the history of the summer really begins on the evening I drove over there to have dinner with the Tom Buchanans Daisy was my second cousin once removed and I’d known Tom in college And Ogilvy & Mather and MetLife: The Interpersonal Challenges of Implementing Global Applications Atefeh Riazi’s quarter-million frequent-flier miles are testament to the fact that it’s not such a small planet after all As CIO at Ogilvy & Mather Worldwide, Riazi has spent the past years rolling out global applications, such as collaborative workflow systems, creative asset management, knowledge management, messaging, and security for the New York City–based marketing giant Most recently, Riazi has been trying to convince the Asian, European, and Latin American offices to replace their legacy systems with North America’s SAP enterprise resource planning system for finance, human resources, and production A common enterprise system, she says, would provide Ogilvy’s 400 offices in more than 100 countries with access to real-time information so they can make quick decisions, better respond to market changes, and cut costs The fact is that globalization adds new dynamics to the workplace, and CIOs who stick to the true-blue American business formula will fail They must abandon the idea of force-fitting their visions into worldwide offices and move toward a global infrastructure built collaboratively by staff from around the world Take the company that rolls out a global system with high-bandwidth requirements That system might not be feasible for IT directors in the Middle East or parts of Asia, where the cost of bandwidth is higher than in New York Is the standardized system multilingual? Can it convert different currencies? Can it accommodate complex national tax laws? For global projects, working virtually is critical, but it’s also one of the biggest challenges “You’re dealing with different languages, different cultures, different time zones,” says George Savarese, vice president of operations and technology services at New York City–based MetLife His p.m Monday meeting, for instance, falls at a.m in South Korea and p.m in Brazil Savarese adds, however, that telephone and e-mail alone won’t cut it “You really have to be there, in their space, understanding where it’s at,” he says, adding that he spends about half of each month abroad “Globalization challenges your people skills every day,” says Ogilvy’s Riazi For example, workers in the United Kingdom often rely heavily on qualitative research; they take their time in making decisions, as opposed to Americans, who tend to be action-oriented So, in a recent attempt to get offices in the United States and the United Kingdom to collaborate on a common system rollout, Riazi hit a wall of resistance because she didn’t spend enough time going over analytical arguments with the people in the U.K office Having international teams run global projects goes a long way toward mending fences Ogilvy, for instance, manages a financial reporting project out of Ireland “The IT director there has a European point of view, so we’re not going to be blindsided by something that isn’t a workable solution,” she says “We have let control go,” she says of Ogilvy’s New York headquarters “A lot of global companies cannot let go of that control They’re holding so tight It’s destructive.” just after the war I spent two days with them in Chicago Her husband, among various physical accomplishments, had been one of the most powerful ends that ever played football at New Haven—a national figure in a way, one of those men who reach such an acute limited excellence at twenty-one that everything afterward savors of anti-cli- max His family were enormously wealthy—even in college his freedom with money was a matter for reproach—but now he’d left Chicago and come east in a fashion that rather took your breath away: for instance he’d brought down a string of polo ponies from Lake Forest It was hard to real- ize that a man in my own generation was wealthy enough to that Why they came east I don’t know They had spent a year in France, for no particular reason, and then drifted here and there unrestfully wherever people played polo and were rich together This was a permanent move, said Daisy over the telephone, but I didn’t believe it—I had no sight into Daisy’s heart but I felt that Tom would drift on forever seek- ing a little wistfully for the dramatic turbulence of some irrecoverable football game Free eBooks at Planet eBook.com And so it happened that on a warm windy evening I drove over to East Egg to see two old friends whom I scarce- ly knew at all Their house was even more elaborate than I expected, a cheerful red and white Georgian Colonial man- sion overlooking the bay The lawn started at the beach and ran toward the front door for a quarter of a mile, jumping over sun-dials and brick walks and burning gardens—final- ly when it reached the house drifting up the side in bright vines as though from the momentum of its run The front was broken by a line of French windows, glowing now with reflected gold, and wide open to the warm windy afternoon, and Tom Buchanan in riding clothes was standing with his legs apart on the front porch He had changed since his New Haven years Now he was a sturdy, straw haired man of thirty with a rather hard mouth and a supercilious manner Two shining, arrogant eyes had established dominance over his face and gave him the appearance of always leaning aggressively forward Not even the effeminate swank of his riding clothes could hide the enormous power of that body—he seemed to fill those glistening boots until he strained the top lacing and you could see a great pack of muscle shifting when his shoulder moved under his thin coat It was a body capable of enor- mous leverage—a cruel body His speaking voice, a gruff husky tenor, added to the im- pression of fractiousness he conveyed There was a touch of paternal contempt in it, even toward people he liked—and there were men at New Haven who had hated his guts ‘Now, don’t think my opinion on these matters is final,’ 10 The Great Gatsby he seemed to say, ‘just because I’m stronger and more of a man than you are.’ We were in the same Senior Society, and while we were never intimate I always had the impression that he approved of me and wanted me to like him with some harsh, defiant wistfulness of his own We talked for a few minutes on the sunny porch ‘I’ve got a nice place here,’ he said, his eyes flashing about restlessly Turning me around by one arm he moved a broad flat hand along the front vista, including in its sweep a sunken Italian garden, a half acre of deep pungent roses and a snub- nosed motor boat that bumped the tide off shore ‘It belonged to Demaine the oil man.’ He turned me around again, politely and abruptly ‘We’ll go inside.’ We walked through a high hallway into a bright rosy- colored space, fragilely bound into the house by French windows at either end The windows were ajar and gleaming white against the fresh grass outside that seemed to grow a little way into the house A breeze blew through the room, blew curtains in at one end and out the other like pale flags, twisting them up toward the frosted wedding cake of the ceiling—and then rippled over the wine-colored rug, mak- ing a shadow on it as wind does on the sea The only completely stationary object in the room was an enormous couch on which two young women were buoyed up as though upon an anchored balloon They were both in white and their dresses were rippling and fluttering as if they had just been blown back in after a short flight around the house I must have stood for a few moments listening to Source: Adapted from Melissa Solomon, “Collaboratively Building a Global Infrastructure,” CIO Magazine, June 1, 2003 Enterprise Application Integration How does a business interconnect some of the cross-functional enterprise systems? Enterprise application integration (EAI) software is being used by many companies to connect their major e-business applications See Figure 7.4 EAI software enables users to model the business processes involved in the interactions that should occur between business applications EAI also provides middleware that performs data conversion and coordination, application communication and messaging services, and access to the application interfaces involved Recall from Chapter that middleware is any software that serves to glue together or mediate between two separate pieces of obr76817_ch07_270-306.indd Page 277 8/13/10 2:58 PM user-f494 /Volumes/203/MHBR178/sLa1719X_disk1of1/007731719X/sLa1719X_pagefiles Chapter I n my younger and more vulnerable years my father gave me some advice that I’ve been turning over in my mind ever since ‘Whenever you feel like criticizing any one,’ he told me, ‘just remember that all the people in this world haven’t had the advantages that you’ve had.’ He didn’t say any more but we’ve always been unusually communicative in a reserved way, and I understood that he meant a great deal more than that In consequence I’m in- clined to reserve all judgments, a habit that has opened up many curious natures to me and also made me the victim of not a few veteran bores The abnormal mind is quick to detect and attach itself to this quality when it appears in a normal person, and so it came about that in college I was unjustly accused of being a politician, because I was privy to the secret griefs of wild, unknown men Most of the con- fidences were unsought—frequently I have feigned sleep, preoccupation, or a hostile levity when I realized by some unmistakable sign that an intimate revelation was quiver- ing on the horizon—for the intimate revelations of young men or at least the terms in which they express them are usually plagiaristic and marred by obvious suppressions Reserving judgments is a matter of infinite hope I am still a little afraid of missing something if I forget that, as my fa- The Great Gatsby ther snobbishly suggested, and I snobbishly repeat a sense of the fundamental decencies is parcelled out unequally at birth And, after boasting this way of my tolerance, I come to the admission that it has a limit Conduct may be founded on the hard rock or the wet marshes but after a certain point I don’t care what it’s founded on When I came back from the East last autumn I felt that I wanted the world to be in uniform and at a sort of moral attention forever; I want- ed no more riotous excursions with privileged glimpses into the human heart Only Gatsby, the man who gives his name to this book, was exempt from my reaction—Gatsby who represented everything for which I have an unaffect- ed scorn If personality is an unbroken series of successful gestures, then there was something gorgeous about him, some heightened sensitivity to the promises of life, as if he were related to one of those intricate machines that register earthquakes ten thousand miles away This responsiveness had nothing to with that flabby impressionability which is dignified under the name of the ‘creative temperament’— it was an extraordinary gift for hope, a romantic readiness such as I have never found in any other person and which it is not likely I shall ever find again No—Gatsby turned out all right at the end; it is what preyed on Gatsby, what foul dust floated in the wake of his dreams that temporarily closed out my interest in the abortive sorrows and short- winded elations of men My family have been prominent, well-to-do people in this middle-western city for three generations The Car- Free eBooks at Planet eBook.com raways are something of a clan and we have a tradition that we’re descended from the Dukes of Buccleuch, but the ac- tual founder of my line was my grandfather’s brother who came here in fifty-one, sent a substitute to the Civil War and started the wholesale hardware business that my father car- ries on today I never saw this great-uncle but I’m supposed to look like him—with special reference to the rather hard-boiled painting that hangs in Father’s office I graduated from New Haven in 1915, just a quarter of a century after my father, and a little later I participated in that delayed Teutonic mi- gration known as the Great War I enjoyed the counter-raid so thoroughly that I came back restless Instead of being the warm center of the world the middle-west now seemed like the ragged edge of the universe—so I decided to go east and learn the bond business Everybody I knew was in the bond business so I supposed it could support one more single man All my aunts and uncles talked it over as if they were choosing a prep-school for me and finally said, ‘Why—ye- es’ with very grave, hesitant faces Father agreed to finance me for a year and after various delays I came east, Chapter / e-Business Systems ● 277 perma- nently, I thought, in the spring of twenty-two The practical thing was to find rooms in the city but it was a warm season and I had just left a country of wide lawns and friendly trees, so when a young man at the office sug- gested that we take a house together in a commuting town it sounded like a great idea He found the house, a weather beaten cardboard bungalow at eighty a month, but at the last minute the firm ordered him to Washington and I went The Great Gatsby out to the country alone I had a dog, at least I had him for a few days until he ran away, and an old Dodge and a Finnish woman who made my bed and cooked breakfast and mut- tered Finnish wisdom to herself over the electric stove It was lonely for a day or so until one morning some man, more recently arrived than I, stopped me on the road ‘How you get to West Egg village?’ he asked helpless- ly I told him And as I walked on I was lonely no longer I was a guide, a pathfinder, an original settler He had casu- ally conferred on me the freedom of the neighborhood And so with the sunshine and the great bursts of leaves growing on the trees—just as things grow in fast movies—I had that familiar conviction that life was beginning over again with the summer There was so much to read for one thing and so much fine health to be pulled down out of the young breath-giv- ing air I bought a dozen volumes on banking and credit and investment securities and they stood on my shelf in red and gold like new money from the mint, promising to unfold the shining secrets that only Midas and Morgan and Mae- cenas knew And I had the high intention of reading many other books besides I was rather literary in college—one year I wrote a series of very solemn and obvious editorials for the ‘Yale News’—and now I was going to bring back all such things into my life and become again that most limited of all specialists, the ‘well-rounded man.’ This isn’t just an epigram—life is much more successfully looked at from a single window, after all Free eBooks at Planet eBook.com It was a matter of chance that I should have rented a house in one of the strangest communities in North Ameri- ca It was on that slender riotous island which extends itself due east of New York and where there are, among other natural curiosities, two unusual formations of land Twenty miles from the city a pair of enormous eggs, identical in contour and separated only by a courtesy bay, jut out into the most domesticated body of salt water in the Western Hemisphere, the great wet barnyard of Long Island Sound They are not perfect ovals—like the egg in the Columbus story they are both crushed flat at the contact end—but their physical resemblance must be a source of perpetual confusion to the gulls F IGUR E 7.4 that fly overhead To the wingless a more arresting phenomenon is their dissimilarity in every particular except shape and size I lived at West Egg, the—well, the less fashionable of the two, though this is a most superficial tag to express the bi- zarre and not a little sinister contrast between them My house was at the very tip of the egg, only fifty yards from the Sound, and squeezed between two huge places that rented for twelve or fifteen thousand a season The one on my right was a colossal affair by any standard—it was a factual imi- tation of some Hôtel de Ville in Normandy, with a tower on one side, spanking new under a thin beard of raw ivy, and a marble swimming pool and more than forty acres of lawn and garden It was Gatsby’s mansion Or rather, as I didn’t know Mr Gatsby it was a mansion inhabited by a gentle- man of that name My own house was an eye-sore, but it was a small eye-sore, and it had been overlooked, so I had a The Great Gatsby view of the water, a partial view of my neighbor’s lawn, and the consoling proximity of millionaires—all for eighty dol- lars a month Across the courtesy bay the white palaces of fashionable East Egg glittered along the water, and the history of the summer really begins on the evening I drove over there to have dinner with the Tom Buchanans Daisy was my second cousin once removed and I’d known Tom in college And just after the war I spent two days with them in Chicago Her husband, among various physical accomplishments, had been one of the most powerful ends that ever played football at New Haven—a national figure in a way, one of those men who reach such an acute limited excellence at twenty-one that everything afterward savors of anti-cli- max His family were enormously wealthy—even in college his freedom with money was a matter for reproach—but now he’d left Chicago and come east in a fashion that rather took your breath away: for instance he’d brought down a string of polo ponies from Lake Forest It was hard to real- ize that a man in my own generation was wealthy enough to that Why they came east I don’t know They had spent a year in France, for no particular reason, and then drifted here and there unrestfully wherever people played polo and were rich together This was a permanent move, said Daisy over the telephone, but I didn’t believe it—I had no sight into Daisy’s heart but I felt that Tom would drift on forever seek- ing a little wistfully for the dramatic turbulence of some irrecoverable football game Free eBooks at Planet eBook.com And so it happened that on a warm windy evening I drove over to East Egg to see two old friends whom I scarce- ly knew at all Their house was even more elaborate than I expected, a cheerful red and white Georgian Enterprise application integration software interconnects front-office and back-office applications Colonial man- sion overlooking the bay The lawn started at the beach and ran toward the front door for a quarter of a mile, jumping over sun-dials and brick walks and burning gardens—final- ly when it reached the house drifting up the side in bright vines as though from the momentum of its run The front was broken by a line of French windows, glowing now with reflected gold, and wide open to the warm windy afternoon, and Tom Buchanan in riding clothes was standing with his legs apart on the front porch He had changed since his New Haven years Now he was a sturdy, straw haired man of thirty with a rather hard mouth and a supercilious manner Two shining, arrogant eyes had established dominance over his face and gave him the appearance of always leaning aggressively forward Not even the effeminate swank of his riding clothes could hide the enormous power of that body—he seemed to fill those glistening boots until he strained the top lacing and you could see a great pack of muscle shifting when his shoulder moved under his thin coat It was a body capable of enor- mous leverage—a cruel body His speaking voice, a gruff husky tenor, added to the im- pression of fractiousness he conveyed There was a touch of paternal contempt in it, even toward people he liked—and there were men at New Haven who had hated his guts ‘Now, don’t think my opinion on Enterprise Application Integration EAI Front Office Customer Service Field Service Product Configuration Sales Order Entry Back Office Distribution Manufacturing Scheduling Finance these matters is final,’ 10 The Great Gatsby he seemed to say, ‘just because I’m stronger and more of a man than you are.’ We were in the same Senior Society, and while we were never intimate I always had the impression that he approved of me and wanted me to like him with some harsh, defiant wistfulness of his own We talked for a few minutes on the sunny porch ‘I’ve got a nice place here,’ he said, his eyes flashing about restlessly Turning me around by one arm he moved a broad flat hand along the front vista, including in its sweep a sunken Italian garden, a half acre of deep pungent roses and a snub- nosed motor boat that bumped the tide off shore ‘It belonged to Demaine the oil man.’ He turned me around again, politely and abruptly ‘We’ll go inside.’ We walked through a high hallway into a bright rosy- colored space, fragilely bound into the house by French windows at either end The windows were ajar and gleaming white against the fresh grass outside that seemed to grow a little way into the house A breeze blew through the room, blew curtains in at one end and out the other like pale flags, twisting them up toward the frosted wedding cake of the ceiling—and then rippled over the wine-colored rug, mak- ing a shadow on it as wind does on the sea The only completely stationary object in the room was an enormous couch on which two young women were buoyed up as though upon an anchored balloon They were both in white and their dresses were rippling and fluttering as if they had just been blown back in after a short flight around the house I must have stood for a few moments listening to software Thus, EAI software can integrate a variety of enterprise application clusters by letting them exchange data according to rules derived from the business process models developed by users For example, a typical rule might be: When an order is complete, have the order application tell the accounting system to send a bill and alert shipping to send out the product Thus, as Figure 7.4 illustrates, EAI software can integrate the front-office and back-office applications of a business so they work together in a seamless, integrated way This is a vital capability that provides real business value to a business enterprise that must respond quickly and effectively to business events and customer demands For example, the integration of enterprise application clusters has been shown to dramatically improve customer call center responsiveness and effectiveness That’s because EAI integrates access to all of the customer and product data that customer representatives need to quickly serve customers EAI also streamlines sales order processing so products and services can be delivered faster Thus, EAI improves customer and supplier experience with the business because of its responsiveness See Figure 7.5 F IGURE 7.5 An example of a new customer order process showing how EAI middleware connects several business information systems within a company Call Center How EAI works: An order comes in via the call center, mail, e-mail, the Web, or fax Finance mail Customer information captured in the order process is sent to a “new customer” process, which distributes the new customer information to multiple applications and databases Once the order is validated (customer, credit, items), relevant details are sent to order fulfillment—which may pick the requested items from inventory, schedule them for manufacture, or simply forward them Fulfillment returns status and shipment info to the order-entry system and to the call center, which needs to know about outstanding orders Billing 1010101000101010001010100101 01010100010101000101010010 0011010100010101 submit EAI Routing Manufacturing Shipping Orders & Fulfillment obr76817_ch07_270-306.indd Page 278 8/13/10 2:58 PM user-f494 /Volumes/203/MHBR178/sLa1719X_disk1of1/007731719X/sLa1719X_pagefiles Chapter I n my younger and more vulnerable years my father gave me some advice that I’ve been turning over in my mind ever since ‘Whenever you feel like criticizing any one,’ he told me, ‘just remember that all the people in this world haven’t had the advantages that you’ve had.’ He didn’t say any more but we’ve always been unusually communicative in a reserved way, and I understood that he meant a great deal more than that In consequence I’m in- clined to reserve all judgments, a habit that has opened up many curious natures to me and also made me the victim of not a few veteran bores The abnormal mind is quick to detect and attach itself to this quality when it appears in a normal person, and so it came about that in college I was unjustly accused of being a politician, because I was privy to the secret griefs of wild, unknown men Most of the con- fidences were unsought—frequently I have feigned sleep, preoccupation, or a hostile levity when I realized by some unmistakable sign that an intimate revelation was quiver- ing on the horizon—for the intimate revelations of young men or at least the terms in which they express them are usually plagiaristic and marred by obvious suppressions Reserving judgments is a matter of infinite hope I am still a little afraid of missing something if I forget that, as my fa- The Great Gatsby ther snobbishly suggested, and I snobbishly repeat a sense of the fundamental decencies is parcelled out unequally at birth And, after boasting this way of my tolerance, I come to the admission that it has a limit Conduct may be founded on the hard rock or the wet marshes but after a certain point I don’t care what it’s founded on When I came back from the East last autumn I felt that I wanted the world to be in uniform and at a sort of moral attention forever; I want- ed no more riotous excursions with privileged glimpses into the human heart Only Gatsby, the man who gives his name to this book, was exempt from my reaction—Gatsby who represented everything for which I have an unaffect- ed scorn If personality is an unbroken series of successful gestures, then there was something gorgeous about him, some heightened sensitivity to the promises of life, as if he were related to one of those intricate machines that register earthquakes ten thousand miles away This responsiveness had nothing to with that flabby impressionability which is dignified under the name of the ‘creative temperament’— it was an extraordinary gift for hope, a romantic readiness such as I have never found in any other person and which it is not likely I shall ever find again No—Gatsby turned out all right at the end; it is what preyed on Gatsby, what foul dust floated in the wake of his dreams that temporarily closed out my interest in the abortive sorrows and short- winded elations of men My family have been prominent, well-to-do people in this middle-western city for three generations The Car- Free eBooks at Planet eBook.com raways are something of a clan and we have a tradition that we’re descended from the Dukes of Buccleuch, but the ac- tual founder of my line was my grandfather’s brother who came here in fifty-one, sent a substitute to the Civil War and started the wholesale hardware business that my father car- ries on today I never saw this great-uncle but I’m supposed to look like him—with special reference to the rather hard-boiled painting that hangs in Father’s office I graduated from New Haven in 1915, just a quarter of a century after my father, and a little later I participated in that delayed Teutonic mi- gration known as the Great War I enjoyed the counter-raid so thoroughly that I came back restless Instead of being the warm center of the world the middle-west now seemed like the ragged edge of the universe—so I decided to go east and learn the bond business Everybody I knew was in the bond business so I supposed it could support one more single man All my aunts and uncles talked it over as if they were choosing a prep-school for me and finally said, ‘Why—ye- es’ with very grave, hesitant faces Father agreed to finance me for a year and after various delays I came east, 278 ● Module III / Business Applications perma- nently, I thought, in the spring of twenty-two The practical thing was to find rooms in the city but it was a warm season and I had just left a country of wide lawns and friendly trees, so when a young man at the office sug- gested that we take a house together in a commuting town it sounded like a great idea He found the house, a weather beaten cardboard bungalow at eighty a month, but at the last minute the firm ordered him to Washington and I went The Great Gatsby out to the country alone I had a dog, at least I had him for a few days until he ran away, and an old Dodge and a Finnish woman who made my bed and cooked breakfast and mut- tered Finnish wisdom to herself over the electric stove It was lonely for a day or so until one morning some man, more recently arrived than I, stopped me on the road ‘How you get to West Egg village?’ he asked helpless- ly I told him And as I walked on I was lonely no longer I was a guide, a pathfinder, an original settler He had casu- ally conferred on me the freedom of the neighborhood And so with the sunshine and the great bursts of leaves growing on the trees—just as things grow in fast movies—I had that familiar conviction that life was beginning over again with the summer There was so much to read for one thing and so much fine health to be pulled down out of the young breath-giv- ing air I bought a dozen volumes on banking and credit and investment securities and they stood on my shelf in red and gold like new money from the mint, promising to unfold the shining secrets that only Midas and Morgan and Mae- cenas knew And I had the high intention of reading many other books besides I was rather literary in college—one year I wrote a series of very solemn and obvious editorials for the ‘Yale News’—and now I was going to bring back all such things into my life and become again that most limited of all specialists, the ‘well-rounded man.’ This isn’t just an epigram—life is much more successfully looked at from a single window, after all Free eBooks at Planet eBook.com It was a matter of chance that I should have rented a house in one of the strangest communities in North Ameri- ca It was on that slender riotous island which extends itself due east of New York and where there are, among other natural curiosities, two unusual formations of land Twenty miles from the city a pair of enormous eggs, identical in contour and separated only by a courtesy bay, jut out into the most domesticated body of salt water in the Western Hemisphere, the great wet barnyard of Long Island Sound They are not perfect ovals—like the egg in the Columbus story they are both crushed flat at the contact end—but their physical resemblance must be a source of perpetual confusion to the gulls that fly overhead To the wingless a more arresting phenomenon is their dissimilarity in every particular except shape and size I lived at West Egg, the—well, the less fashionable of the two, though this is a most superficial tag to express the bi- zarre and not a little sinister contrast between them My house was at the very tip of the egg, only fifty yards from the Sound, and squeezed between two huge places that rented for twelve or fifteen thousand a season The one on my right was a colossal affair by any standard—it was a factual imi- tation of some Hôtel de Ville in Normandy, with a tower on one side, spanking new under a thin beard of raw ivy, and a marble swimming pool and more than forty acres of lawn and garden It was Gatsby’s mansion Or rather, as I didn’t know Mr Gatsby it was a mansion inhabited by a gentle- man of that name My own house was an eye-sore, but it was a small eye-sore, and it had been overlooked, so I had a The Great Gatsby view of the water, a partial view of my neighbor’s lawn, and the consoling proximity of millionaires—all for eighty dol- lars a month Across the courtesy bay the white palaces of fashionable East Egg glittered along the water, and the history of the summer really begins on the evening I drove over there to have dinner with the Tom Buchanans Daisy was my second cousin once removed and I’d known Tom in college And Coty, Unilever, and iWay: Dealing with Integration Challenges It’s one thing to integrate data across applications in an IT infrastructure The methods and practices are tried and true But implementing data integration across a serviceoriented architecture poses new challenges Coty, the fragrance and personal-care products company, found that the iWay approach was just what it needed to integrate Unilever’s cosmetics business, which it acquired in late 2005, in just six months Failure to meet that goal would delay the benefits to customers of dealing with one company and product line, and would force Coty to maintain two sales forces, supply chains, and software infrastructures Soon after the acquisition, CIO David Berry heard complaints from big customers such as Federated Department Stores that its buyers had to talk to two sales reps after the acquisition or deal with three systems to push one order through Orders of Unilever’s Chloe or Calvin Klein fragrances had to be sent through a JD Edwards system in Lille, France Coty’s hot-selling Celine Dion or Jennifer Lopez fragrances had to be ordered through its homegrown warehouse management system in Kassel, Germany Orders for other products went through Oracle Cash-toOrder systems in Coty’s North Carolina distribution center But connecting JD Edwards to Oracle applications or Oracle apps to SAP is what iWay connectors and adapters Berry realized he needed to identify the processes that led to the customer getting, for example, two invoices from Coty, and force them into a single process They got iWay’s Service Manager to understand the differences between Coty’s order entry systems and perform the data transformations between them once a business analyst drew process flow lines on Service Manager’s graphical map of the JD Edwards and SAP systems The Coty order entry system worked in tandem with the Unilever order entry system until their results could be combined to yield one invoice The implementation had its share of rough spots Coty discovered at one point that a day’s orders, sent into the iWay system, never emerged at the distribution center The orders had been improperly formatted so they couldn’t be translated into the right destination format, but iWay neglected to inform anyone of the hang-up “It was like looking for a needle in a haystack We needed to improve the visibility into the system,” says Gary Gallant, vice president of information management for the Americas at Coty He found a way to get the system to send a message to administrators when orders were up in a “retry” queue Berry used this approach to identify customer-facing services, isolate them, and use iWay to translate between them The result was what appeared to customers to be a fully integrated Unilever/Coty by the six-month deadline just after the war I spent two days with them in Chicago Her husband, among various physical accomplishments, had been one of the most powerful ends that ever played football at New Haven—a national figure in a way, one of those men who reach such an acute limited excellence at twenty-one that everything afterward savors of anti-cli- max His family were enormously wealthy—even in college his freedom with money was a matter for reproach—but now he’d left Chicago and come east in a fashion that rather took your breath away: for instance he’d brought down a string of polo ponies from Lake Forest It was hard to real- ize that a man in my own generation was wealthy enough to that Why they came east I don’t know They had spent a year in France, for no particular reason, and then drifted here and there unrestfully wherever people played polo and were rich together This was a permanent move, said Daisy over the telephone, but I didn’t believe it—I had no sight into Daisy’s heart but I felt that Tom would drift on forever seek- ing a little wistfully for the dramatic turbulence of some irrecoverable football game Free eBooks at Planet eBook.com And so it happened that on a warm windy evening I drove over to East Egg to see two old friends whom I scarce- ly knew at all Their house was even more elaborate than I expected, a cheerful red and white Georgian Colonial man- sion overlooking the bay The lawn started at the beach and ran toward the front door for a quarter of a mile, jumping over sun-dials and brick walks and burning gardens—final- ly when it reached the house drifting up the side in bright vines as though from the momentum of its run The front was broken by a line of French windows, glowing now with reflected gold, and wide open to the warm windy afternoon, and Tom Buchanan in riding clothes was standing with his legs apart on the front porch He had changed since his New Haven years Now he was a sturdy, straw haired man of thirty with a rather hard mouth and a supercilious manner Two shining, arrogant eyes had established dominance over his face and gave him the appearance of always leaning aggressively forward Not even the effeminate swank of his riding clothes could hide the enormous power of that body—he seemed to fill those glistening boots until he strained the top lacing and you could see a great pack of muscle shifting when his shoulder moved under his thin coat It was a body capable of enor- mous leverage—a cruel body His speaking voice, a gruff husky tenor, added to the im- pression of fractiousness he conveyed There was a touch of paternal contempt in it, even toward people he liked—and there were men at New Haven who had hated his guts ‘Now, don’t think my opinion on these matters is final,’ 10 The Great Gatsby he seemed to say, ‘just because I’m stronger and more of a man than you are.’ We were in the same Senior Society, and while we were never intimate I always had the impression that he approved of me and wanted me to like him with some harsh, defiant wistfulness of his own We talked for a few minutes on the sunny porch ‘I’ve got a nice place here,’ he said, his eyes flashing about restlessly Turning me around by one arm he moved a broad flat hand along the front vista, including in its sweep a sunken Italian garden, a half acre of deep pungent roses and a snub- nosed motor boat that bumped the tide off shore ‘It belonged to Demaine the oil man.’ He turned me around again, politely and abruptly ‘We’ll go inside.’ We walked through a high hallway into a bright rosy- colored space, fragilely bound into the house by French windows at either end The windows were ajar and gleaming white against the fresh grass outside that seemed to grow a little way into the house A breeze blew through the room, blew curtains in at one end and out the other like pale flags, twisting them up toward the frosted wedding cake of the ceiling—and then rippled over the wine-colored rug, mak- ing a shadow on it as wind does on the sea The only completely stationary object in the room was an enormous couch on which two young women were buoyed up as though upon an anchored balloon They were both in white and their dresses were rippling and fluttering as if they had just been blown back in after a short flight around the house I must have stood for a few moments listening to Source: Adapted from Charles Babcock, “Two Ways to Deal with SOA’s Data Integration Challenge,” InformationWeek, July 9, 2007 Transaction Processing Systems Transaction processing systems (TPS) are cross-functional information systems that process data resulting from the occurrence of business transactions We introduced transaction processing systems in Chapter as one of the major application categories of information systems in business Transactions are events that occur as part of doing business, such as sales, purchases, deposits, withdrawals, refunds, and payments Think, for example, of the data generated whenever a business sells something to a customer on credit, whether in a retail store or at an e-commerce site on the Web Data about the customer, product, salesperson, store, and so on, must be captured and processed This need prompts additional transactions, such as credit checks, customer billing, inventory changes, and increases in accounts receivable balances, which generate even more data Thus, transaction