Taken that opportunity, Song Lam Export & Import company limited wasset up to create an environment for the young generation to work with bothdomestic and international partners.. Over 4
THUONGMAI UNIVERSITY ENGLISH FACULTY - - INTERNSHIP REPORT SONG LAM EXPORT&IMPORT COMPANY LIMITED Student: Nguyễn Thị Mỹ Hạnh Supervisor: Vũ Thị Thanh Hoa Class: K54N2 Student Code: 18D170061 HANOI - 2022 i TABLE OF CONTENTS LIST OF IMAGES, CHARTS AND TABLE iv INTRODUCTION v ACKNOWLEDGMENTS vi PART 1: OVERVIEW OF SONG LAM EXIM 1.1 General introduction 1.1.1 Information about SONGLAM EXIM 1.1.2 The foundation and development of SONGLAM EXIM 1.1.3 Services of SONGLAM EXIM 1.1.4 Missions – Visions – Core Values 1.1.5 Company structure 1.2 General introduction about Purchasing Department 1.2.1 Role of Purchasing Department 1.2.2 Purchasing Department Duties PART 2: INTRODUCTION TO THE INTERNSHIP PROCESS IN SONG LAM EXIM 2.1 Detail information about internship process 2.2 The difficulties and lessons learnt 11 2.2.1 The difficulties 11 2.2.2 Lessons learnt from the internship 12 PART 3: THE REALITY OF USING ENGLISH 14 3.1 The reality of using English in SONGLAM EXIM 14 3.2 Proposing solutions to improve the quality of using English .15 PART 4: SUGGESTED THESIS TOPIC 17 CONCLUSION 18 REFERENCES 19 LIST OF ABBREVIATIONS No Abbreviation English Meaning Vietnamese Meaning SONGLAM Song Lam Export & Import Công ty TNHH xuất nhập EXIM Company Limited sơng Lam LC Letter of credit Thư tín dụng B/L Bill of Lading Vận đơn T/T Telegraphic Remittance Transfer Chuyển tiền điện LIST OF IMAGES, CHARTS AND TABLE Image 1.1 Logo of SONGLAM EXIM Image 1.2 Some samples of Natural stone Chart 1.1 The company structure of SONGLAM EXIM Table 1.1 SONGLAM EXIM’s business result in the period of 2019-2020 INTRODUCTION Nowadays, the trend of globalization and international integration is popular in the process of world economic development, which creates more opportunities for business in particular and countries in general Import and export are considered a key economic sector of a country, a measure of the development of the national economy Taken that opportunity, Song Lam Export & Import company limited was set up to create an environment for the young generation to work with both domestic and international partners Over years of establishment and development, Song Lam company has continuously made efforts and achieved many achievements in the field of import and export materials With the permission of the English Department, Thuong Mai University and the Management Board of Song Lam Export & Import company limited, I had the opportunity to learn and research more about the company Through the internship process with the enthusiastic guidance of the teacher and the staff in the company, I have accumulated experience/ information and summarized this internship report The report consists of four parts: Part 1: Overview of SONGLAM EXIM Part 2: Internship process in SONGLAM EXIM Part 3: The reality of using English in SONGLAM EXIM Part 4: Suggested Thesis Topic ACKNOWLEDGMENTS During the four years of studying at the Thuong Mai University, I have received the enthusiastic guidance of teachers, until now, I have learnt a lot of valuable knowledge I would like to express my sincere thanks to the teachers of Thuong Mai University, especially the teachers of the English department during my study at the university Thank you to the teachers in the department for your dedication and commitment with the spirit and responsibility, not only imparting knowledge, experience, and skills to me but also guiding me to strive With deep gratitude, I would like to sincerely thank Mrs Vu Thi Thanh Hoa, my internship instructor, who enthusiastically guided, helped, and gave me valuable advice Besides, thank you to the leadership of Song Lam Export & Import Company Limited, Mr Nguyen Duc Hung, head of the company and colleagues in the Purchasing department gave me the opportunity to practice and learn more, which helped me complete this internship Due to the lack of time and the limits of personal experience, my internship report may not avoid certain mistakes Therefore, I hope that I can receive personal opinions or any comments from teachers in order to improve my internship report also enhance my knowledge Ha Noi, January 21st 2022 Student Nguyen Thi My Hanh Document continues below Discover more from: Bài thu hoạch BTH 01 Trường Đại học… 283 documents Go to course 32 BÀI-TẬP-QUẢN-TRỊBUỒNG- Khách-SẠ… Bài thu hoạch 100% (17) Bài tiểu luận giới thiệu trải nghiệm… Bài thu hoạch 96% (46) Báo cáo thực tập 50 38 khách sạn JW… Bài thu hoạch 96% (28) Bài thu hoạch trị đầu năm cơng… Bài thu hoạch 100% (12) Báo cáo thực tập khách sạn Inter… Bài thu hoạch 94% (36) Bài thu hoạch 100% (10) Giáo trình Thị trường chứng khốn - ĐH… PART 1: OVERVIEW OF SONG LAM EXIM 102 1.1 General introduction Business name: Song Lam Export & Import Company Limited Address: Ho Sen Hamlet, Hoa Son Ommune, Do Luong district, Nghe An province Office: 6th Floor, Zen Tower, No 12 Khuat Duy Tien street, Thanh Xuan Trung Ward, Thanh Xuan District, Hanoi City Legal representative: Nguyen Duc Hung Operating date: 15/08/2017 Telephone: +84862989118 Business license registration number: 2901900320 Tax code: 2901900320 Type of business: Limited company Email: info@songlamexim.com Image 1.1 Logo of SONGLAMEXIM The company was established by Mr Nguyen Duc Hung, officially operating on August 15th, 2017, SONGLAM EXIM is a limited company Through the initial time of building the organizational structure system with many initial difficulties, put into operation from 2017 until now, the company has continued to stabilize and develop The company has its own quarries and many workers together with factory and several workshops in Nghe An and Thanh Hoa province With modern production methods, professionally skilled staffs, and ability to follow any customer’s packing, loading, disinfecting standards, good relationship with many shipping companies, SONGLAM EXIM always supplies customers with good quality products, competitive price, good service and on-time delivery From 2019-2020, the company has developed rapidly In 2020, the company be a partner of DaLien company from China This company supplies acid for SONGLAM EXIM company Almost all materials used in the company are from China, India, Korea, and Russia as well The potential market for exporting is America, Canada, Ireland, Slovakia, Iraq, UAE, Oman, Thai Lan, China, and Australia + Connecting international partners both domestic and other countries + Wholesale metal and metal ores Import chemistry such as: tablet salt from India, sulfur from Korea, acid from China and steel pipe from UAE + Wholesale of installation materials and other equipment in construction Export: Natural stone: Products of SONGLAM EXIM are very various in types and sizes Producing capability is very strong and the output is increased day by day The main products are pure white marble, multicolour, yellow, black marble, paving stone, wall panel stone Image 1.2: Some samples of Natural Stone + Producing construction furniture + Rental of machinery, equipment, and other tangible goods + Introduction and organization of trade promotion Vision SONGLAM EXIM makes continuous efforts towards becoming one of the best enterprises in Vietnam in terms of export & import, to be a globally recognized export & import company that puts quality, service, and value as priority by listening to customers, anticipating their needs and consistently exceeding their expectations Mission With the object: “Great reputation for a Great cooperation”, SONGLAM EXIM is willing to export to all countries in the world to make friends with any nations SONGLAM EXIM provides competitive high-quality products and services for customers with highly skilled business staff Always make the customers satisfied with the service, quality furniture products increasing, seeing the work efficiency Gross profit in 2020 increased compared to 2019, corresponding to 775.027.515 It can be proved that the product sold is more than the previous year Overall, the company's business performance is quite impressive, but with the expectation that investing in the sales system will help the company gain more competitive advantages and gain more business benefits Although the impact of the COVID-19 pandemic, the company's revenue still grew Because SONGLAM EXIM has properly strategy, maintain good relationship with partners and the import and export transactions to each country are at a stable level 1.2 General introduction about Purchasing Department Purchasing is the process of buying or acquiring goods and services to make supply chain management more efficient Goods, materials, and equipment procured in this process play a key role in improving the quality of products, services produced by the organization Ultimately, the purchasing process impacts the product quality and helps in optimizing costs in the value chain Purchasing departments are at the center of successful supply chain management, particularly in import and export company The purchasing department is to procure all necessary materials needed for the production or daily operation of the company For example, raw materials such as iron, steel pipe, tablet salt, sulfur,etc A purchasing department also maintains the company’s financial health This department must secure materials, supplies, equipment, and services at the lowest possible cost, consistent with prevailing economic conditions while establishing and maintaining a reputation for fairness and integrity In addition, purchasing department obtains the greatest possible revenue from the disposal of by-products and surplus, damaged, scrap, or obsolete materials and equipment The duties and responsibilities of a purchasing officer far extend beyond procuring office furniture and supplies Today’s procurement staff must also understand complex network technology equipment, international travel needs, acquisition of workspaces, and more The purchasing department follows common tasks: - Estimating and establishing cost parameters and budgets for purchases - Maintain accurate records of purchases and pricing - Create and maintain good relationships with vendors/suppliers - Making professional decisions in a fast-paced environment - Maintain records of purchases, pricing, and other important data - Review and analyze all vendors/suppliers, supply, and price options - Develops plans for purchasing equipment, services, and supplies - Develops plans for purchasing Installation and construction services - Negotiate the best deal for pricing, supply and contracts - Ensure that the products and supplies are high quality - Create and maintain inventory of all incoming and current supplies - Maintain and update the list of suppliers and contractors and their qualifications, delivery times, and potential future development - Working with team members and Project Director to complete duties as needed PART 2: INTRODUCTION TO THE INTERNSHIP PROCESS IN SONG LAM EXIM 2.1 Detail information about the internship process During the internship, I work full-time from Monday to Friday: - Morning: From 8:30 a.m to 11:30 a.m - Afternoon: From 13:30 p.m to 17:30 p.m In order to consolidate the knowledge and help me catch up with the work, the company gave me a special training about Incoterms 2010, International Payment Incoterms 2010 is the eighth set of pre-defined international contract terms published by the International Chamber of Commerce, with the first set having been published in 1936 Incoterms 2010 defines 11 rules, down from the 13 rules defined by Incoterms 2000 International payment: the company often pay by LC, or T/T Letter of credit is the most well-known method of payment in international trade An LC is a commitment by a bank on behalf of the buyer that payment will be made to the exporter, provided that the terms and conditions stated in the LC have been met, as verified through the presentation of all required documents T/T is the most used method of payment recently, utilized primarily for overseas wire transactions As an intern, I was responsible for the following tasks: Week 1: (from 26/12/2021 to 3/12/2021) Get to know the staff of the company as well as present the managers of SONGLAM EXIM Visiting around the company and interacting with people in Purchasing Department Work with the supervisor in setting up a schedule of activities for the entire internship process Read documents related to the company given by my colleagues Understand and comply with the rules and regulations of the Purchasing department Week 2: (from 04/01/2022 to 07/01/2022) Observe colleagues in Purchasing department Print paperwork, contracts Translation of service contracts; corporate official documents or other related documents from English to Vietnamese Learning Incoterms 2010, International Payment, checking sample, products (check products in terms of size, material, quality, colour) Week 3: (from 10/01/2022 to 14/01/2022) Participate in the Purchasing Department’s weekly meeting Practice looking for suppliers: I look for reputable suppliers with quality and reasonable prices through google, Facebook communities, WeChat or contact with the agents' customs officer Practice asking, negotiating prices: After finding a supplier, I contact and exchange with them via Gmail, messaging apps, WeChat to ask them for product information; prices We negotiate some issues such as quantity, quality, payment methods; delivery time; bulk discounts Week 4: (from 17/01/2021 to 21/01/2021) Continue the same tasks as previous weeks Practice making payment contract: I chose LC payment because it easy to use, I draft purchasing contracts in English including contract number, date, information of the seller, buyer, name of goods, quantity, price, currency, validity period of the contract, payment term, and delivery term etc Practice making payment: I contact the bank (the company usually cooperate with BIDV) opening the LC to pay with the partner Whenever receiving the goods, confirm with BIDV then the bank will wire the money to the partner’s bank Preparing B/L, commercial contact, packing list, invoice send to foreign agents Prepare information for an internship report 2.2 The difficulties and lessons learnt After finished internship at SONGLAM EXIM, I gained a lot of things, which would be a valuable experience for my future job However, it still had many challenges, difficulties during that time First of all, since I have never worked before I was very nervous and confused about the working environment To be honest, I found that the knowledge and skills learned from university are not enough for working There were a lot of things that I needed to learn and experience, even just the small and basic things For instance, since I haven't had many opportunities to use some office equipment such as printers, fax machines, photocopiers, etc., I had to call for help from colleagues It took a few days for me to adapt to the working environment in that company Besides, since the company import, export metal and metal ores, I have a lack of knowledge about these items: I had to learn how to identify the quality of products such as by observing the colour of products etc; I must spend a lot of time learning and call for help if needed Moreover, I was an intern at Purchasing Department that’s why I need to find a supplier who sells at the lowest prices to ensure the company’s budget and gain profitability, which was pretty hard for me It required negotiation skills, communication skills to deal reasonable price but I wasn’t good at it I was kind of stressed at that time because I need to learn a lot of things Last but not least, putting English into practice was still one of the challenges that hinder my internship process Although I already studied Business of Correspondence from university, I still feel confused to email foreign partners to negotiate prices with them Plus, most partners of Song Lam company are from China, with limited